Business Process Management

Neeraj Sharma Regional Sales Leader for SOA and BPM IBM SWG A/NZ

How is IT Expected to Help Businesses During this Downturn?

44%: Business Units are requesting more business processes to be automated 40%: Same level of requirements 16%: Fewer new projects being requested or approved

Source: Information Week Analytics Outlook 2009 Published January 19, 2009

Organizations are Raising the Bar by continuously improving their business processes
Optimized and Dynamic

CIO's top priority over last three years: Improving Business Processes

and Visible

Gain Greater Competit ive Advantag es Automated Localized

Globalized processes

processes

Source: Gartner, Making the Difference: The 2008 CIO Agenda,

How BPM Creates Value - Before

Managed by IT
3GL or 4GL code Process ProcessIntegration IntegrationCustom CustomCode Codeand andManual ManualProcess Process Management Management

Process Logic A

Manual Processes for Application C Process Logic B Data and Integration Logic C

Process Logic D

3GL or 4GL code

Data and Integration Logic A

Data and Integration Logic B Application B

Data and Integration Logic D

Application A

Application C

Application D

How BPM Creates Value - After

Managed by IT and LOB
Business BusinessProcess ProcessManagement ManagementPowered Poweredby bySOA SOA
Process Models, BPEL, SCA, etc. Plus KPI monitoring etc.
Process Logic A

Process Logic B Manual Processes for Application C

Process Logic D

Data and Integration Logic A

Data and Integration Logic B

Data and Integration Logic C

Data and Integration Logic D

3GL or 4GL code

Managed by IT
Application A Application B Application C Application D

BPM Maturity where are you at?

0
Acknowledge Operational Inefficiencies

1
Process Aware

2
Intra-Process Automation and Control

3
Inter-Process Automation and Control

4
Enterprise Valuation Control

5
Agile Business Structure

Generally, where we are today

Design
Model and Measure analyze and monitor business business processes activities

Compare alternatives driven by various Directly link optimization techniques in Begin to process real-time identify model and process rules to owners execution Craft process automation and Collaborative control across the development enterprise, customers, and trading partners (industry)

Automate

Create a business performance framework that links business valuation to process execution

Optimize

Innovate new businesses, products, and services through an agile business structure

BPM Tool: Design

Graphically represent your business Business Modeling Collaborate with the right players Support multiple design tools Leverage pre-built industry process templates Enhance modeling of human interaction in processes with storyboarding and UI forms Optimize through simulation Reuse BPM Assets
Business Analyst IT Architect IT Developer

Collaborate
Business Leader Process Owner

WebSphere Business Modeler

BPM Tool: Automate

Single Platform for Implementing All BPM Processes Lowest Total Cost of Ownership because all capabilities exist on a single platform

WebSphere Process Server

Any task can be implemented as human or system workflow Any document or business object can flow between tasks Best in class Human Workflow and worklist management Single point for business rules implementation and modifications

BPM Tool: Automate Business Rules

BRMS

User Tools

Transparent Decision Service (TDS)

Rule Repository

Execution Server

Business Processes

Business Decisions

BPM Tool: Optimise

Feed your real data back into your modeling tool for real life simulations Use actual business facts as the basis for analysis Glean insight into business process performance in near realtime Increase organizational efficiency by enabling rapid, in many cases automated, decision making Reduce expense associated with managing the business

WebSphere Business Monitor

Learn From Your Data

BPM Tool: Optimise

Capture actionable insights from real-time business events Broad range of
Inputs Analysis Actions Usability Tools
Event Sources Filter

WebSphere Business Events

Business Users
Respond

Massive scalability and speed

BPM

IBMs Reference Architecture to enable business process automation

Development Services
Business Dashboard

Business Innovation & Optimization Services IT Service Management Interaction Services

Portal Rich Client

Development Services

Process Services

Information Services
Federated Query

Business Innovation & Optimization improves Composite Applications

Connectivity Services
Community Manager App EJBs
DB Oracle Access Adapter SAP DB Adapter Access

Partner Services

Business App Services Infrastructure Services

App & Info Assets

IT impact on processes

Position for Success Now and in the Future with BPM

Optimize Costs
Automate manual processes Reduce the cost of change Reduce exceptions

Increase Agility
Reduce process cycle times Implement faster change React quickly to threats and opportunities

How to get started A Process Improvement Workshop?

Duration 1 week elapsed time Activities 1. 2. 3. 4. Select a target business process Understand and document a current business process, Define a high level technology-enabled alternative process, and Compare the two using WebSphere Business Modelers advanced simulation capability 2. Benefits 1. The workshop demonstrates various process modeling, analysis, and simulation techniques that may be used to more effectively evaluate data-driven improvement alternatives. This approach has been proven to improve project planning, prioritization and funding allocation decision making. Additionally, time is set aside to discuss Business Driven Development (BDD) techniques in which business models are transformed into BPEL and UML for handoff to workflow and applications developers for implementation. This method has been proven to dramatically decrease both costs and development and implementation cycle times.

3.

Questions?