Touch Participant Evaluations

SL.No. 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 1 Name RIYAZUDDIN PATHAN DHIRAJ KUMAR HEMANT RAJORIA RAHUL WAIKAR JYOTIRMOY BORDOLOI MITHILESH KUMAR PANATALA BHASKARA RAO NITIN GUPTA RAJEEV KUMAR RAM NARAYAN SINGH ZEESHAN ZIA M MURUGESAN PRASHANT RASTOGI SUNNY CHAURASIA VIVEK RAI S SURESH ABHIJEET TALWAR Division HEALTHEON GLENMARK HEALTHEON ZOLTAN ZOLTAN CARE GLENMARK MAJESTA CRITICA MAJESTA G&G INTEGRACE G&G GRACEWELL GRACEWELL CRITICA INTEGRACE INTEGRACE HQ GUNTUR GIRIDIH BHOPAL NASIK GUAHATI RANCHI VISAKHAPATNAM BANGALORE PATNA DELHI HYDERABAD COIMBATORE DELHI AGRA JABALPUR ONGOLE KOLHAPUR

Participant Evaluations
Intro & Call Opening 10 6 Verbatim Detailng 35 14 Closing & Rx demand 10 6 Corporate Knowledge 10 5 VAF Text Understanding 30 15 Enthu & Part. 5 4 Total 100 0 50 0 0 0 40 0 0 47 0 72 63 69 0 0 0 0

15

6 8 6 8

14 21 21 21

6 6 6 6

3 7 7 8

12 24 17 20

6 6 6 6

0 0 0 0 0 0 0 0

Grade

Remarks (Pick remarks from descriptors)

Touch Evaluation- Descriptors Learner's Knowledge & Skill Evaluation

Rating 1 2 3 4 5

Introduction & Call Opening

Does not uses Pre-defined statement / ignores the step. Uses unplanned statements. Uses Pre-defined opening statements without correct voice modulation,tone & confidence. Uses Pre-defined opening statements with correct voice modulation,tone & confidence. Uses Pre-defined opening statements with correct voice modulation,tone & gains customer attention, Smiles & demonstrates Confidence.

Rating Verbatim Detailing 1 Reads from the VAF,Negligible eye contact with Dr, Does many errors while detailing. 2 Details the VAF with a lot of fumbling, improper pronunciation, less eye contact. 3 Remembers the main text, has frequent eye contact, Details with some pronunciation mistakes, fails to use connecting words. 4 Thorough with the Text of VAF,good eye contact, uses connecting words with good flow of presentation, Fewer errors in pronunciation. 5 Details as per detailing guidelines without much dependency on VAF,Explains the graphs & charts with clarity & confidence. Rating Call Closing & Rx Demand 1 Fails to close the call /ignores close. 2 Uses unplanned statement/ Closes the call without Rx demand. 3 Closes the call with Pre-defined statement but with a gentle reminder for Rx. 4 Closes the call with Pre-defined statement with brand wise Rx demand. 5 Closes the call with Pre-defined statement, reminds about benefits of brand & demands for Rx. Rating Enthusiasm & Participation 1 Very low energy level & Participation. 2 Participates/takes initiative only when asked. 3 Participates well and takes self- initiative. 4 Frequently Participates, applies the learning. 5 Displays high energy level, Shares the understanding with the group/s.

Touch Evaluation Learner's Knowledge & Skill Evaluation

1 2 3 4 5 6 Average Score < 54 55-59 60-69 70-80 >80

Product Knowledge & VAF Text Understanding Knowledge about the Organization Introduction & Call Opening Verbatim Detailing Call Closing & Rx Demand Enthusiasm & Participation Learner's overall Performance
Poor- Grade C Below average- Grade B Average- Grade A Above average/Good- Grade A+ Excellent- Grade A++

Weightage Score 30 10 10 35 10 5 100 0

Remarks by Training Manager