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23. Low-cost strategy is a strategy an organization uses to build competitive advantage by being unique in its industry or market segment along one or more dimensions. 24. Differentiation strategy is a strategy an organization uses to build competitive advantage by being efficient and offering a standard, no-frills product. 25. Functional strategies are strategies implemented by each functional area of the organization to support the organizations business strategy. 26. Strategic control system is a system designed to support managers in evaluating the organizations progress regarding its strategy and, when discrepancies exist, taking corrective action. 27. Benchmarking is the process of assessing how well one companys basic functions and skills compare to those of some other company or set of companies. 28. Resources are not inputs to production that can be accumulated over time to enhance the performance of a firm. 29. Core competencies are the unique skills and/or knowledge an organization possesses that give it an edge over competitors. 30. The environmental analysis also should examine other forces in the environment, such as macroeconomic conditions and technological factors. III. Multiple Choices 31. What are the various types of plans? A. single-use plans B. standing plans C. contingency plans D. all of the above 32. The important steps followed during formal planning are situational analysis, alternative goals and plans, goal and plan evaluation, goal and plan selection, implementation, and A. evaluate the advantages B. monitor and control C. select the feasible goal D. examines influences from the external environment 33. What are the three types of managers? A. strategic managers B. tactical managers C. operational managers D. all of the above 34. Which is NOT the strategic management process? A. establishment of mission, vision, and goals B. analysis of external opportunities and threats C. analysis of internal strengths and weaknesses D. none of the above 35. Which is the strategic management process? A. SWOT analysis and strategy formulations B. strategy implementation C. strategic control D. all of the above 36. Which is NOT the category of resources? A. tangible assets B. intangible assets C. none of the above D. all of the above 37. What are the corporate strategies? A. concentration B. vertical integration C. concentric diversification D. all of the above
38. Which is the corporate strategy? A. SWOT analysis B. conglomerate diversification C. core competencies D. none of the above 39. Which is the business strategy? A. low-cost strategy B. differentiation strategy C. functional strategies D. all of the above 40. ..are the major actions by which a business competes in a particular industry or market. A. business strategies B. functional strategies C. corporate strategies D. low-cost strategy 41. According to the chapter, which organization uses low-cost strategy? A. General Motors B. Wal-Mart and Southwest Airlines C. Nordstrom D. Xerox Corporation 42. In general, what are the steps in strategy implementation? A. Define strategic tasks B. Assess organization capabilities C. Develop implementation agenda D. all of the above 43. Which is NOT the level of planning? A. strategic planning B. tactical planning C. operational planning D. top-level manager 44. ..emphasized a top-down approach senior executives and specialized planning units developed goals and plans for the entire organization. A. strategic planning B. tactical planning C. operational planning D. strategic management 45. Stakeholder includes buyers, suppliers, competitors, government and regulatory agencies, unions and employee groups, A. the financial community B. owners and shareholders C. trade association D. all of the above IV. Essay Questions 46. This chapter opened with a quote from former CEO of GE Jack Welch: Manage your destiny, or someone else will. What does this means for strategic management? What does it mean when Welch adds, or someone else will? 47. How do strategic, operational, and tactical planning differ? How might the three levels complement one another in an organization? 48. What accounts for the shift from strategic planning to strategic management? 49. In your opinion, what are the core competencies of companies in the auto industry such as General Motors, Ford, and Chrysler? 50. What are the key challenges in the strategy implementation? What barriers might prevent strategy implementation?