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Chapter 5 SUMMARY, CONCLUSIONS AND RECOMMENDATIONS This chapter presented the summary of the findings, conclusions arrived at,

and recommendations forwarded. SUMMARY The study aimed to determine the management practices of local water district employees in Pangasinan. It also sought to find out the customer satisfaction rating of its concessionaires. The problems encountered and the recommended solutions of the

identified problems were also looked into including the plan of action that was developed to enhance the management practices of the local water district employees in Pangasinan. The study used the descriptive research design to obtain information concerning the current status of the phenomena. The major instruments used were two sets of questionnaires, one was for the employees and the other one was for the concessionaires. The content validity of both instruments were examined and established. The two sets of questionnaires were pilot tested to three nearby water districts in Pangasinan. The researcher sought permission and approval from the eneral !anagers of the "ater #istricts in Pangasinan and personally administered the questionnaires to the respondents with the help of some "ater #istrict staff and was able to get quick response from the respondents. Findings The following were the highlights of the findings of the study$

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%/ 'orty percent ()*+, or -* of the respondents constituted a greater number who belonged to the middle age bracket. .s to gender, majority or -/ respondents were male. In like manner, majority or 0* of the respondents were married. .s to the educational attainment, )& of the respondents or 1* percent were graduate of bachelor2s degree and the remaining just reached college or high school levels. .s to the length of service, majority or 03 percent of the respondents has been working from 3 to 31 years, only - has worked below 3 year and the other respondents worked between -*401 years in the water district. .s to the number of trainings, fifty percent or -& of the respondents had attended 341 trainings, thirty two percent (0-+, had no trainings attended and 1 of the respondents had attended 3*4-*. 5ength of service leads to more job knowledge. The number of trainings attended likewise contributed to better performance, higher achievement because of additional knowledge to better equip them for the assigned task. The findings on the management practices on non4revenue water, public service delivery, public health and safety and conservation of water revealed that the concerned employees should implement various measures and strategies geared towards the attainment of high level of performance of 5ocal "ater #istrict employees. 'indings indicated that several activities6indicators are geared towards the improvement of management practices on public service delivery of local water district. The finding on the management practices on customer satisfaction and social image of the human resource showed that the employees of the local water districts of Pangasinan, as public servants, are bound to maintain good working relationship with the co4employees and good image to the public.

%: The indicators on customer satisfaction rating for public service delivery, public health and safety, conservation of water and social image of the human resources has a descriptive equivalent of l !" as perceived by its concessionaires. The findings led us to understand that the real and root causes of the problems encountered by the employees affecting the operation of the local water district were not looked upon and various measures and strategies were not implemented. 5ikewise, the recommended solutions to address the identified problems should be efficiently and effectively implemented. CONCLUSIONS In the light of the findings of the study, the researcher arrived at the following conclusions$ 3. The employees in the water district in Pangasinan were middle aged, male, married, college graduates, with longer service or working experience and a greater number of trainings they had attended. -. The management practices as perceived by the local water district such as non4 revenue water, conservation of water, customer satisfaction and social image of the human resource were considered as moderate while public health and safety was rated 7high8. 0. 9n the other hand, all indicators in the customer satisfaction reflected a 7 low8 descriptive rating as perceived by its concessionaires. ). The six upper top ranked among the problems identified based on the frequency in the rating was a matter of an eye4opener for management to act accordingly.

%% &. The recommended solutions to address the identified problems based on the ranked and frequency can be an invitation for management to give priority for their implementation accordingly.

RECOMMENDATIONS 9n the basis of the foregoing findings and conclusions, the following recommendations were forwarded$ 3. The administrators of local water districts of Pangasinan should encourage employees to attend more trainings and seminars and pursue their education especially those who are high school graduates and college levels. 'or the

bachelor2s degree holders, they should continue their education in the graduate school to obtain additional knowledge and alleviate their educational qualification. -. The concerned authorities should implement measures on strategies towards the development of the management practices of local water district employees in Pangasinan to ensure a bigger number of concessionaires to avail of the local water district2s services and maintain good relationship to the public. 0. The local water districts should always be ready to extend a helping hand to the satisfaction of its concessionaires. ). To address the problems encountered by the employees of local water districts, the following recommended solutions as reflected in the action plan should be adopted$ a, a payment scheme for accounts receivables will be designed;

%1 b, <ew concessionaires should be encouraged to attend the seminar to be conducted by the local water district employees to inform them on the payment scheme and schedule as well as the policies and guidelines of the local water districts; c, The administrators of the local water districts should monitor strict implementation of its policies and guidelines with consistency; d, There should be a conduct of regular meetings to monitor the daily activities of employees and there should be close working relationship among employees to maintain good camaraderie, openness and oneness for the achievement of a common goal or objective; e, The employees should be encouraged to attain seminars and trainings and to continue their education for promotion; f, There must be proper inventory of materials and it should be made available for untimely repairs. & The concerned authorities should implement various measures and

strategies geared towards the conservation of water. /. The real and root causes of the problems encountered by the employees affecting the operation of the local water district should be looked upon for the implementation of various measures and strategies.