OracleDepotRepair

CourseObjectives
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. ABriefofOracleDepotRepair PrerequisitesetupsforInventory MasterItemsFormtoshowItemSetUpforDepotRepairProcess CreateaServiceRequest ROCreation RepairTypeSetup OrderbookingthroughDepotRepairWorkbench ReceivinganitemthroughDepotRepairWorkbench CreationofWIPJOB UsingtheEvaluationTAB UsingtheExecutionTAB OracleAppsBaseTables DepotRepairPublicPackages

ABriefofOracleDepotRepair Ithappensoftenthattheproductboughtbycustomeriseitherdamagedormalfunctioning.To caterthisrequirement,OracleprovidessolutionintheformofOracleDepotRepairModulewhich trackstherepairprocessfromthetimetheitemisreceivedfromcustomertothepointitisshippedback tothecustomerafterrepair.Itbasicallyprovidestheendtoendsolutioncoveringthefollowingaspects ofrepairprocess: Receivingtheitem Diagnosisofproblem(s) Estimatethecostofrepair Approvalofrepairestimate CreationofWIPJobtorepairtheitem Calculationofrepaircharges Shiptheitembacktocustomer Oracledepotrepairalsocoversotherscenarioswheretheitemneedstobereplacedthus providingholisticendtoendsolutionfortheautomateddepotrepairprocess. DepotrepairistightlyintegratedwithotherOraclemodules. PrerequisitesetupsforInventory Theprerequisitesetupswhichneedstobetakencareare: GotoServiceTABinMasterItemsForm EnableSelectServiceRequest=Enabled TotracktheitemsinOracleInstalledBase,enablethecheckboxTrackinInstalledBase

 BillingTypealsoneedstobeselected.SelectBillingType=Material. BillofMaterialneedstobesetupotherwiseuserhastomanuallyentertheBOMwhileselecting ServiceCode JobcanbeeitherWIPbasedorTaskbased.SinceourprojectdealtwithWIPbasedjob, hencewewillcoverWIPJobcreationinthisdocument. WhenreviewingtheWIPsetupforDepotRepair,rememberthatRepairJobsusethe nonstandardWIPfunctionality. MasterItemsFormtoshowItemSetUpforDepotRepairProcess

CreateaServiceRequest TocreatearepairorderinOracleDepotRepairmodule,itismandatorytocreateaservice request.WhenweenterdetailsforboththeServiceRequestandtheRepairOrder,anditcreatesboth atthesametime. Thefollowingfieldsaremandatoryforservicerequestcreation CustomerNameor Customeraccountnumber EnterabriefsummaryoftherepairissueintheSummarytextfield

ROCreation ARepairOrdercannotbecreatedwithoutaRepairType.WhenyoucreateaRepairOrderiscreated OracleDepotRepair,thenasontheRepairType,theapplicationautomaticallydefaultsoneormore RMA(ReturnMaterialAuthorization)andSalesOrderlinesinLogisticsTabwithactiontypesof RepairandShiprespectively.Theselogisticlinescanalsobecreatedmanually. Inourexample,wehaveusedRepairtypeasWarrantyRepairandReturn".Forthis repairtypewehaveserviceactivitycodesasReturnforRepairandShipRepairedItem

RepairTypeSetup Thebelowscreenrepresentstheassociationofserviceactivitycodetorepairtype. Prerepair: Navigation:DepotRepairSuperUser>DepotRepair>Setup>RepairTypes

OrderbookingthroughDepotRepairWorkbench InLogisticTab>selectlogisticline(whereServiceActivitycode:ReturnforRepair)andmanually

bookorderthroughselectingtheBookOrdercheckbox InitialstatuswouldbeEntered. AfterclickingtheprocessbuttonthestatuswouldbechangedtoBooked.

ReceivinganitemthroughDepotRepairWorkbench ThisitemneedstobereceivedinordertocreateaWIPjob.Thiscanbedonethroughbyselectingthe logisticlineandselecttheactionReceivefromActionsLOV.ClickonGobutton. OncethisiscompletedthestatuschangesfromBookedtoReceived.

CreationofWIPJOB InDepotRepairModule,Jobcanbecreatedinthefollowingways: 1. HighVolumeRepair(HVR)Form 2. RepairEstimateTabinDepotRepairWorkBench 3. RepairJobsTabinDepotRepairWorkBench ThisdocumentexplainstheprocessofcreationofWIPJOBthroughHighVolumeRepairform. NavigatetoDepotRepairSuperUser>DepotRepair>HighVolumeRepair. InthisHighVolumeRepairFormQueryforROnumber ThemainbodyoftheRepairOrderpagecontainsthreetabsEvaluation,RepairExecution, DebriefReportwhereyouperformthemainrepairorderprocessing. QueryforROnumberinHighVolumeRepairForm

UsingtheEvaluationTAB ThisTABdisplaysallthediagnosticandservicecodesthathavebeenassociatedwiththeRepairOrder ItemandRepairOrderHistory.HerethemaintasksaretoselecttheapplicableDiagnosticCodes andServiceCodestogenerateWIPjobswithappropriatebillsandroutings. Theprocessneedstobefollowedasbelow: 1. Markoneormoreofthediagnosticcodesasapplicable.Theapplicablediagnosticcodesare usedindeterminingwhichservicecodestousewhenyouclickRecommendServicesinthe ServiceCodesregion.

2. MarkoneormoreservicecodesasApplicable. 3. ClickRecommendServices. AfteryouclickRecommendServices,youmaygetseveralservicecodesreturnedandautomatically markedasApplicableintheServiceCodesregion,dependingonhowyousetupyour recommendations. 4. ClickGenerateJobs

UsingtheExecutionTAB Nowsincethejobiscreated,materialissueneedstobedonetothejobinthefollowingway: Byselectingtheitemsandclickingissuebuttonandselectingthecorresponding TechnicianSubInventory.

ItemissuedagainsttheWIPJob.

NowtechnicianrepairstheitemandcompletetheoperationassociatedwithWIPjobbyclickingon CompleteButton

NowcompletetheWIPJobbyselectingCompleteJoboptionandclickingonGobutton.Forthis heneedstoenterCompletionSubInventoryandSerialNumberofitem. NowtheWIPjobiscompletedagainsttheRepairOrder.

OracleAppsBaseTables CSD_REPAIRS CSD_REPAIR_ACTUALS CSD_REPAIR_ACTUAL_LINES CS_ESTIMATE_DETAILS CSD_PRODUCT_TRANSACTIONS CSD_REPAIR_HISTORY