INDUSTRIAL VISIT AT KHOPOLI

Introduction

I Mahendra S Dhenak of IBSAR college , Karjat visited at khopali on 19th jan

2009 I visited MARUTI SUZUKI Authorised showroom of S.K.WHEEL at
10: 00 AM.

Following are details of S.K.WHEEL

Name of Company - S K Wheels

Name of Owner: - Mr.Anilkumar, a Delhi based business M.D & OWNER

Location - main branch – VASHI TURBHE , Extension Counter at KHOPOLI

Contact Information - skswheel@info.com

Website - www.skswheels.com

No of Staff - 30 Employees at KHOPOLI , 800 employees at VASHI

Departments of Company - Sales, Servicing, Repairs and administration

Quality Policy - Quality standards approved by Maruti Suzuki

Total sales: 30 Cars Per Month in KHOPOLI & 220 Car per month in VASHI

Total Turnover – 10 Crore at VASHI , Approx Rs. 1.35 Crore at KHOPOLI

Dealership in - ALTO , OMNI , WAGNOR , MARUTI-800 , VERSA, ZEN ,

SWIFT

Most Selling Car at Khopoli - Alto, Omni

 Mr. Chandan chudhari , the showroom Manager of the Khopoli provided
information that MARUTI has share 40 % of total car on road. They said that 26
MARUTI SHOWROOM in Mumbai. MARUTI Assemebly Plant at Gurgoan
Hariyana.

They produce 4000 car per month . they exporting car like ALTO , WAGON R
,& ZEN to NAZERIYA , EUROPEAN COUNTRY .They have competitor
mainly TATA , HYDUAI ,& CHOROLET .They provide car Furniture, Mp3
,Rodio,Seat cover to customer as per MARUTI Guideline.

Due to recession there is decrease of 20 % in sales of all the cars. But then also
Production of all the cars is going on except versa. 70% of the customers go for
loan facility.
Future Plan of MARUTI – ASTA 1000 CC , & FLASH.

FUTURE PLAN OF S.K.WHEEL

S.K.GROUPS OF 5 STAR HOTEL AT BELAPUR , IT CENTRE AT VASHI ,

CALL CENTRE .

Maruti Suzuki has specified certain quality norms which a dealership showroom
must follow. They are as follows

1. There should be enough space inside and outside the showroom

premises for parking ant to roam around for customers.
2. At least one fully loaded car of each model must be there in the
showroom.
3. Car should be of bright colors and no two cars of same color should be
there.
4. There should be enough availability of brochures, Pops, Magazines,
mineral Water and beverages, plasma TV, Bulletin board, Kids Corner.
5. Every customer should be attained within 3 minutes.
6. After delivery customer feedback should be taken after 15 days.
Certain Reports are needed to be prepared. They are as follows.

Final Inspection Daily Summery Report

1. No. Of vehicles delivered by workshop.
2. No. Of Oehicles inspected.
3. No. Of vehicles found OK.
4. No. Of vehicles send foe rework.
5. Percentage of Internal rework.
6. Details of rework.

Vehicle Delivery Status Board

1. No. Of vehicles received on previous day.
2. No. Of vehicles received on time.
3. Percentage delivery on time.
4. No. Of vehicles delayed.
5. Percentage of vehicles delayed.

Workshop Progress Report

1. Service Vehicle Report
2. Work in progress
3. No. Of vehicles Ready for delivery
4. PSF complaints generated.

SERVICE CENTRE

Mr. Ritesh (Service Mechanic) gave following information about servicing.

Time lag particulars
1.5 hr Washing & cleaning
2.5 hr Free Servicing
4.5hr Paid Servicing

Oil change Every 1000 km

Checkup Every 5000 km
Wheel Alignment Every 12000km
No.of employees – 10 staff

Machinery – Vaccum cleaner , Air fresher , Wheel alienment

Servicing car 3 at time

FRONT OFFICE

Mr. Ajay Wankhede (IT Incharge) provided following information.

Maruti Suzuki is using a common operating system and software DMS
Dealer Management System that is designed by Wiro. Every transaction
regarding sale, service or repairing is reflected through all over India’s
showroom of Marti Suzuki.They check Job Profile , machinery &
communication in working order , technical problem .

SPARE PART CENTRE

All part coming from gurgoan.they are original & genuine. Their total
turnover is 1.5lakh.

They follow Basic Principle 3R’S Such as

RECOMMANDED
REVISIT
REPURCHASE