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Rumman Ahmed

Unit-36, 10 Wallace street, Black town 2641 NSW

Phone: 96225882 (home)
Mobile: 0412649744, email:

Employment History

2007 (July- Till date) Desktop Support Officer

The Salvation Army (Territorial Headquarter in Sydney)

• Configure Dell Power Edge server
• Install UPS, IP Management card and network switch
• Install server according to the deployment guideline of Salvation Army Forest
• Configure Altiris Client Service
• Configure site-specific boot image and replicate.
• Fix any issues with AD replication, DHCP, DNS, Domino.
• Configure group policy
• Dell server administration
• WAN and LAN configuration and support
• Citrix support and troubleshooting
• Working in a project of deploying internet telephony in entire domain
• Network Monitoring and load balance
• Cisco switches and router configuration and troubleshooting
• Network connectivity management
• Firewall configuration and management
• Troubleshoot applications performance on servers
• Building Network clients
• Altiris Real time Helpdesk solution
• Altiris Deployment And Server Management
• Domino client support for local and remote clients
• Configure and manage RNS and inotes
• Remote client troubleshooting through Remote access
• Configure and Manage Active Directory
• Network Troubleshooting
• System Backup

August 2006-June 2007 IT Support Officer

Webit Group

• Website hosting, web server configuration.
• Database maintenance, query and development, MS Access, MS Excel.
• Microsoft project management for various ongoing projects within the organization.
• LAN/ WAN configuration and Installation of exchange server.
• VPN server configuration and maintenance.
• User training for Microsoft office product
• Supporting users on a variety of PC issues, including identifying, researching and resolving technical problems.
• Responding to telephone calls, emails and requests for technical support.
• Tracking and monitoring issues/problems to ensure timely resolution.
• Connecting users to networks and providing initial training in relevant applications.
• Providing information relating to customers' hardware and software purchasing decisions.
• Maintaining and reporting and statistics as appropriate.
• Demonstrated customer focus and a collaborative team-oriented approach.
• Providing technical and general customer support across a wide range of products and services.
• Being responsible for 2nd Level Support for Customers and Clients
• Assisting large corporate and government organizations with their queries

2006(April-August) Desktop Support (1st level Support)

Global Telecommunication

• worked to assist in the day to day issues that occur
• Providing professional IT maintenance, implementation and support.
• Maintain and support field infrastructure
• working as a part of a project team and IT implementation projects
• First contact to the clients.
• Answer calls and provide different level of support to network user
• Call logging and VOIP support
• Remote support and VPN client support

Professional Skills and Abilities

• Very good communication ability (verbal and written)

• Proven prioritization and self-management skills
• Able to solve problems
• Effective interpersonal ability within a multi-ethnic environment
• Highly experienced in a variety of software applications
• Sound Knowledge in Network Environment, LAN and WAN.
• Apt in preparing projects
• Capable of communicating and motivating people in team works

Educational Qualifications

2007 Master of Information System

Central Queens land University
GPA: 6.2 out of 7
Course Finished:
• Information system management and Project planning
• Knowledge management
• Data mining
• Information system security and ethics
• Information Culture and Communication
• Human resource management

2006 Graduate Diploma of Information system management

Central Queens land University,
GPA: 6.17 out of 7
Course Finished:
• Database Development and Management
• Digital Telecommunications and Networks
• Information System Management

2006 Graduate Certificate of Information system management

Central Queens land University, Sydney Campus
GPA: 6.667 out of 7
Course Finished:
• Systems Management Overview
• Systems Development Overview
• Programming Principles

2005 Bachelor of Science with Honors (4 years integrated course)

University of Dhaka, Bangladesh.

Professional Training and Development

2004 Cisco Certified Network Association

Course Finished:
• Introduction to Cisco Networking Technologies (INTRO) v2.0
• Interconnecting Cisco Network devices (ICND) v2.2

2003 Microsoft Certified System Engineering

Course Finished:
• Installing, Configuring, and Administering Microsoft Windows 2000 Professional
• Installing, Configuring, and Administering Microsoft Windows 2000 Server.
• Implementing a Microsoft Windows 2000 Network Infrastructure
• Implementing and Administering Microsoft Windows 2000 Directory Services
• Designing a secure Microsoft Windows 2000 Network
• Implementing and managing Microsoft Exchange 2000
• Internet security and acceleration server 2000.

Professional Certification:

Microsoft Certified professional (MCP) ID: 3055525

Australian Computer Society Membership (ACS) ID: 3065221

IT Experiences

• Installation and configuration of Microsoft Active directory

• Altiris System Management Solution
• Citrix management
• RAS configuration and support.
• Database development on SQL
• Router configuration and TCP/IP support
• VPN configuration and VPN client support
• Information system Project Management
• Experienced in Data mining for Business Intelligence
• Configuration and support for Microsoft exchange server.
• Installation experience of ISA Server
• Worked as a Support Knowledge Engineer for knowledge development for business.
• Cisco Router configuration for ISP
• Advanced troubleshooting knowledge in windows and Linux environment


Wayne Bajema
IT Manager Charmaine Pfaff
Information Technology Dept, Lecturer,
The Salvation Army Central Queensland University
Phone: 92669667 Phone: Ph: +61 2 8295 5888
Email: Email: