JESSIE BOLT

E: career@sample.com M: 0400 000 000 A: Sample Street Elwood VIC 3184.

SOLUTIONS ARCHITECT | PROJECT MANAGER |OPERATIONS MANAGER

An esteemed Manager and Solutions Architect with 18 years experience within the IT and software development sector, designing tailored solutions and enhancing team capabilities. Experienced with project and financial management, with a commitment to high calibre delivery adhering to cost and time constraints. Key skills revolve around advanced technical abilities and IT expertise, combined with influential leadership that drives team performance and fosters a positive, productive and efficient culture. Exceptional stakeholder management is enabled by exemplary negotiation skills and the ability to build rapport with a diverse range of individuals. A dedication to continual improvement ensures superior management of all operations, transcending all benchmarks.

EXPERTISE OFFERED
Business Process Optimisation Operations Management Project Management ERP Systems Business Analysis Performance Management Negotiation & Conflict Management Application Analysis & Design Relationship Management Inventory Management System Software Architecture Software Development Systems Coupling Systems Development Risk & Feasibility Analysis

CAREER HIGHLIGHTS
Reduced Outstanding Work by 79% within 6 months; implemented a work item tracking system, catalogued; current, completed and incomplete tasks. Ran regular system reviews to prioritise over-due and new work, resulting in no more than 15 outstanding tasks at any one time compared to 140 previously. Increased Team Capacity by 30%; identified process inefficiencies leading to duplication of effort. Created centralised database and automated routines to locate, clean and load required data, enabling report generation in hours rather than days, allowing for the take-on of additional work. Raised Team Morale to 100% Satisfaction; transformed group of individuals into functioning and cohesive team. Led development of internal centralised repository project to lift levels of interaction and information sharing. Ensured each team member was given the opportunity to grow and excel. Increased Consultant Utilisation to 90%; surpassed utilisation target by 20% by shifting team focus from internal utilisation reporting and measurement to imperative customer needs and facilitating workflow consistency. Negotiated Lucrative Tender; won project to manage design and creation of eCommerce website for Eclipse, a division of Fujitsu Ten. Built strong stakeholder relationships, gained trust and respect to supersede competitors. Provided Extensive eCommerce Solution; delivered web based sales and support website with integration into company accounting system. Application was installed successfully and recorded up time of 99% over the last four years.

TECHNICAL SKILLS
Microsoft C#, ASP.NET, VB.NET | Microsoft Visual Basic [versions 2, 3, 4, 5, 6] Object Oriented Analysis & Design | Microsoft SQL Server | Oracle | MYSQL SAP Business One | SAP Business One SDK

CAREER SNAPSHOT
Solutions Manager Business Insights & Analytics, Tele Co, May 2011 Present Solutions Architect, A1 Partners, March 2010 May 2011 Project Manager/Owner, Calmware Pty Ltd, February 2007 March 2010 Chief Solution Architect, City Software Business Solutions, August 2003 July 2007

TESTIMONIALS
We sought expressions of interest from a number of IT companies and found John's assessment of our predicament honest and refreshing. We were impressed with his knowledge and his understanding of our requirements. Once appointed as our service provider, we found his diligence and commitment to understanding requirements was the foundation of building a user friendly system that has been robust and able to meet the surges in our businessThe most high praise I can express is that the system came in on time and on budget and has proved to exceed our expectations.
Charlie Sheen, Business Manager, Australian Group Pty Ltd

We engaged John to deliver our new ecommerce website back in 2007. In spite of some very tight deadlines John not only managed to deliver each phase on time, it was also deployed with almost zero defects. From our perspective the project ran smoothly with minimal impact on our already busy staff. This was mainly as a result of John's ability to organise various suppliers and professional services to work seamlessly together.
David Bowie, COO, World Inc

Johns company, Calmware, built and deployed a new comprehensive and sophisticated MRP forecasting and purchasing module to run inside our SAP accounting system. Johns understanding of ERP, logistics and forecasting knowledge allowed him to quickly grasp our requirements and turn even the most complex tasks into clear and easy to understand concepts. John is tremendously respected by ebm-papst staff and ebm-papst has retained Johns services to provide on-going advice surrounding our ERP systems, in addition to the on-going maintenance, upgrade, modifications and evolution of the module John has developed for our Company.
Peter Pan, CFO, Acme Co

EMPLOYMENT NARRATIVE
Solutions Manager Tele Co May 2011 Present

Reduced Outstanding Work by 79% within 6 months; implemented a work item tracking system, catalogued; current, completed and incomplete tasks. Ran regular system reviews to prioritise over-due and new work, resulting in no more than 15 outstanding tasks at any one time compared to 140 previously. Increased Team Capacity by 30%; identified process inefficiencies leading to duplication of effort. Created centralised database and automated routines to locate, clean and load required data, enabling report generation in hours rather than days, allowing for the take-on of additional work. Raised Team Morale to 100% Satisfaction; transformed group of individuals into functioning and cohesive team. Led development of internal centralised repository project to lift levels of interaction and information sharing. Ensured each team member was given the opportunity to grow and excel. Managed Team of Six Analyst Programmers; set up schedules and job rotations to increase knowledge shearing between team members, allowing for full coverage during an individuals absence. Created and promoted a vision for the team to help instil collaboration, procedural excellence, accountability and a quality outcome for our customers. Supported Staff Development; provided both technical and personal development training. Took a keen interest in career goals, assisting with strategies for improvement and providing opportunities for advancement. Solutions Architect A1 Partners March 2010 May 2011

Designed, Built & Delivered Hospital Auditing Solution; led stakeholder workshops to ascertain design and development requirements of online hospital bed charting tool. Worked closely with the client to ensure that their complex requirements were translated into intuitive software that required little to no training in its use. Maintained Stakeholder Relationships; utilised working prototypes and story boards to circumvent misunderstanding and enable visualisation of final product. Ran multiple product demonstration sessions both online and in person, ensuring that the client was fully aware of not only the progress but also the functionality to be delivered. Overcame Substantial Budgetary Constraints; developed new template screens and data access components containing generic functionality. By using these off the shelf components drastically reduced the effort required to create subsequent functionality and provide a set of reusable tools for other projects.

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Project Manager/Owner Calmware Pty Ltd

July 2007 March 2010

Negotiated Lucrative Tender; won project to manage design and creation of eCommerce website for Eclipse, a division of Fujitsu Ten. Built strong stakeholder relationships, gained trust and respect to supersede competitors. Delivered Multiple Releases to Time; ensured that project was built upon exemplary design foundation to enable rapid development and modification, executing comprehensive resource planning to consistently hit targets. Coordinated Stakeholder Activities; sourced suppliers and negotiated pricing for Eclipse site, organised delivery schedules with multiple providers to ensure project deadline adherence and running stakeholder meetings to clarify project goals. Managed Operating Budgets; maintained cash flow, forecasts, project budgets, operational and resource planning. Costed & planned range of projects, including $350K international venture. Designed Motor Vehicle Inventory System; worked with Australian Auto Group to create comprehensive software application, optimising workflow practices. Implementation reduced paper based activities allowing them increased business capacity without additional staff needs. Developed SAP Business One MRP Forecasting Add On; designed and built a manufacturing forecasting add-on for ebmpapst to complement SAP Business One. A few of the key features of this application are: Stock level forecasts based on sales commitments and production runs Daily purchase recommendations, accounting for sales commitments and stock lead times Future sales calculations using statistical trending to set sale quotas

Provided Extensive eCommerce Solution; delivered web based sales and support website with integration into company accounting system. Application was installed successfully and recorded up time of 99% over the last four years. Solutions provided include: Online Warranty Card Registration Decreased labour by 100% Automated Sales & Invoicing Process Decreased labour by 85% Online Warranty Card Search Decreased labour by 80% Extensive self-service capabilities reducing calls to account department Decreased labour by 80% Increased sales bundle options enabling giveaways and complimentary items August 2003 July 2007

Chief Solution Architect City Software Business Solutions

Mitigated Complex Technical Challenges; developed an application to intercept low level printer commands and modify them to overcome a system bug causing print errors and posing threats to meeting project deadline. Streamlined Team Structure; developed junior team to support customers and consulting staff creating higher levels of productivity at a reduced cost. As the skill level in the support team increased these people were promoted to consulting roles while new juniors back filled the support roles. Increased Consultant Utilisation to 90%; surpassed utilisation target by 20% by shifting team focus from internal utilisation reporting and measurement to imperative customer needs and facilitating workflow consistency. Project Managed SAP Implementations; oversaw multiple projects transitioning clients financial and ERP systems to SAP Business One. Managed both resource and time to successfully complete each stage of implementation. Lowered Company Risk Potential; negotiated with frustrated customer threatening legal action, giving personal commitment to solving implementation issues linked to third party integration application. Sourced alternative technical solution allowing go live while work continued to resolve core problem. Extended the Functionality of SAP Business One; developed an SDK framework in Microsoft C# that saved 2 days in initial construction, negating need to write initialisation code and subsequent 20% reduction in effort to build future screens. The average time saving for each project was approximately 7 days. This frame work is still in use today.

PAST EMPLOYMENT HISTORY

Senior .NET Consultant, Sensis, 2002 2003 Senior .NET Consultant, Smart 421, 2001 2002 Team Leader/Technical Lead, Ericsson Australia, 2000 2001

3 Confidential Resume of Your Name

EDUCATION
Bachelor of EngineeringElectronic Systems, Computing & Business (Hons), Kingston University, United Kingdom, 1995 National Certificate in Electronic Engineering, Norwich City College, 1987

PROFESSIONAL DEVELOPMENT
PRINCE 2 Practitioner, APM Group Ltd, 2011 SAP Business One Consultant, SAP, 2005 Enprise Job Costing, SAP Business One, 2005 Applications Development (MCAD.NET), Microsoft Corporation, 2003 Solutions Development (MCSD), Microsoft Corporation, 2001 Rose 2000, RequisitePro, ClearQuest, Soda, Rational, 2000 Object Oriented Analysis and Design, OOD, 2000

REFERENCES
Available Upon Request

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