CHARLES H.

MCCANN
710 Justice Way, Atlanta, Georgia 30319 Email: chuckmccann@yahoo.com | Mobile: 404.987.1234

Education B.A. Criminal Justice Expected May 2013 Georgia State University, Atlanta, GA. Hope Scholarship Recipient, GPA 4.0 Leadership: Criminal Justice Student Association (CJSA) Vice-President Relevant Courses: Criminal Investigation, Policing and Individual Rights, Ethics in Criminal Justice A.A. Criminal Justice May 2008 Bauder College, Atlanta, GA Hope Scholarship Recipient Overall GPA: 3.8/4.0, Deans List, Academic Excellence Recipient Relevant Courses: Terrorism and Counter Terrorism, Criminal Law-Judicial Process, Police and Society, Criminology, Report Writing- Interviewing, Ethics in Criminal Justice, Crisis Intervention, Crime and Loss Prevention, Corrections Policies and Procedures, Abnormal Human Behavior Criminal Justice Experience The Overseer Protective Services, LLC. Atlanta, GA Owner/President July 2009 Present Control a budget by actively managing cash inflows and outflows including accounts receivables and company expenses/purchases Oversee team of up to 65 employees by delegating assignments, monitoring performance and providing feedback and coaching Assist with training in verbal de-escalation and criminal apprehension Write and maintain contracts and proposals for service agreements between company and clients Develop new and efficient policies and procedures to ensure customer satisfaction, maximize officer potential, and encourage company growth Complete conception and development of companys branding design Creation and development of company business articles including contracts, proposals, applications, training manuals, employee handbooks, report forms, and accounts receivable reports Raven Arc Security, Inc. Atlanta, GA Partner June 2007 June 2008 Solicited local companies and venues to acquire new clients Established rapport with account representatives to guarantee highest level of satisfaction Recruited and trained officers both inside and outside the classroom on weapon safety, crisis management, and reporting Implemented team building strategies to improve work performance and overall employee morale Conducted weekly meetings with other partners to perform company analysis by discussing current issues and improvement strategies Security Officer/ Supervisor February 2005 May 2007 Conducted team briefings to facilitate information flow and implement team building strategies Completed frequent check point inspections at susceptible locations within the facility Served as lead officer in maintaining a strict no weapon policy by regulating admission of patrons into the facilities Maintained order through exclusion, crowd control, and conflict mediation Department of Juvenile Justice Decatur, GA Intern/ Juvenile Probation Detention Officer April 2005 June 2006 Acted as liaison between juveniles and their parents to ensure effective communication of progress updates Attended juvenile court arraignments to gather pertinent information for case files Documented activity and information regarding juveniles in case files Monitored activity of juveniles to assure they were in compliance with mandated court orders E.D.S. Security Atlanta, GA Security Supervisor December 2003 February 2005 Provided assistance to clients in handling daily operations, managing crisis situations and complaint resolution Implemented and enforced new policies and procedures including time clock management and shift check in systems Managed territory of approximately 25 employees to make certain that properties were adequately staffed Skills and Credentials Firearms Training/Qualification/Certifications 2008-2010 Annual certification in firearm, weapon, and defense training from Georgia state certified instructors .40 Cal pistol qualification Field and classroom training on mindset, edged weapons, defensive tactics, precision shooting and real world scenario training Relevant Skills Proficient in computer applications including Microsoft Word, Excel, Powerpoint, and Access. Familiar with QuickBooks Leader, Works Well Under Pressure, Self-Motivated, Thorough, Diplomatic, Excellent Communication Skills, Adaptable
11.L- Undergraduate Resume with Experience