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Control costs Ior IT support
Stabilize website and network inIastructure
Transparent and proactive approach to technology requirements
Ability to use the latest business tools Ior their industry
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Experts can now produce interactive web-based maps
- an important business tool and product
Tracking and registering guests Ior conIerences and
events is now Iully Iunctional
ConIidence in an inclusive managed IT solution that is transparent
and proactive
On-demand billing that is predictable and easy to budget
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Internationallv recogni:ed as a leader in urban planning innova-
tion, the Canadian Urban Institute (CUI) is a Toronto-based
not-for-profit organi:ation dedicated to improving the leadership,
planning, and life in urban regions in Canada and around the
world.
Thev provide a broad range of programs, services, and activities
including research, convening urban decision-makers, promoting
leadership and ideas, and building citi:en participation.
Clients include the Citv of Toronto, Public Health Agencv of
Canada, and the Canada Mortgage and Housing Corporation.
Canadian Urban Institute (CUI) was looking Ior an IT provider who
could oIIer a comprehensive solution Ior all oI their inIormation
technology needs. They wanted a provider who could detect and
resolve issues beIore they aIIected their business. Also important to
CUI was an IT provider who could oIIer solutions that could grow
with their business.
From ensuring that their website was capable oI handling heavy
traIIic, to improving the ways team members worked together, CUI
wanted an IT provider that could oIIer end-to-end inIormation
technology solutions and service.
They were also looking Ior a simpler way to manage their IT costs.
A predictable and sustainable IT budget would help them allocate
Iunds to build a stronger and more reliable IT inIrastructure.
As a major convener oI conIerences, seminars and workshops that
bring together decision makers and industry experts Irom across
Canada and around the world, a Iunctional and user-Iriendly
registration system is vital Ior the success oI their outreach
programs. Their website proved troublesome and Irustrating Ior
staII and clients trying to register Ior events - a key activity oI the
Institute. 'StaII and clients were Iinding it Irustrating to register
online, says Simon Geraghty, Senior Engineering Researcher.

A key business tool used by CUI is Geographic InIormation System (GIS).
GIS is used to communicate complex inIormation like relationships,
trends, and patterns in visually interesting and easily understandable ways.
A slow server allowed only Ilat, printable maps, not the interactive
web-based maps they needed to present inIormation in an engaging way.
CUI needed a robust and comprehensive IT solution capable oI supporting
their current and Iuture business needs.
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The leadership team at CUI were relieved when System Architects were able
to immediately address all oI their concerns.
Once an initial assessment with System Architects` Managed IT Solutions
division was completed, Canadian Urban Institute agreed to a complete
overhaul oI their technology environment - Irom website management to
new servers.
A new server was installed, replacing the aging and Iailing server. The new
server enables the staII at CUI to work collaboratively on spreadsheets,
allowing staII to work more eIIiciently. New backup soItware was installed,
ensuring that projects can be archived and saved. The new server also made
their website more Iunctional and user-Iriendly.
The team at System Architects provided on-site training and one-on-one
attention to each user, ensuring that any questions about the new system were
answered. This made this transition to the new system Iast and easy.

'The Iriendly and individual attention made it easy Ior users to gain
conIidence in System Architects and their Managed IT Solutions, says
Ed MaIa, Director oI Finance.
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Once the improvements by System Architects` Managed IT Solutions were
installed and activated, many issues were resolved overnight.
With new servers running at Iull speed, CUI is now able to produce
interactive web-based GIS maps that are quickly understood and easily
shared, providing a much more engaging experience Ior their clients.
Their website is Iully Iunctional, allowing guests to register Ior events
with ease.
Should the staII at CUI encounter any trouble, they know that customer
support is available 24x7x365 by telephone or e-mail. An advanced trouble
ticket system ensures that issues are resolved quickly and completely.
On-demand billing ensures that every dollar oI their inIormation technology
budget is well spent. The cost oI service, support, and equipment is
transparent and predictable, with no questions leIt unanswered.
Perhaps the greatest improvements Ior Canadian Urban Institute is the sense
oI conIidence and the assurance that a team oI inIormation technology experts
are working with them to detect and prevent disasters beIore it happens.
They know that the team at System Architects have the expertise and tools to
manage their growing business needs and the day-to-day support to ensure
business continuity and the successIul delivery oI key products.
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Based in Toronto, System Architects is a leader in InIormation Technology
support and service.With a global presence and a local touch they specialize
in Iull-service IT support Ior small- and medium- sized businesses.
For more inIormation on how System Architects can help modernize your
business, call ./011/233/4031 or visit 55567879:;<=>?@9:>976><6