Beruflich Dokumente
Kultur Dokumente
Table of Contents
Section 1 - Intent of the Guide Section 2 - Definitions Section 3 - Making Reservations and Buying Tickets 3.1 Telecommunication systems for reservations and information 3.2 Personal Care Attendants Section 4 - Arrival and Terminal Navigation 4.3 Signage in bus terminals 4.4 Public telephones in bus terminals 4.5 Public announcements in bus terminals 4.6 Arrival and departure monitors and other electronic signage in bus terminals 4.7 Transportation-related dispensing machines and automated information kiosks 4.8 Rest areas and courtesy seating in bus terminals 4.9 Relieving areas for service animals at bus terminals Section 5 - Boarding and Disembarking from the Bus 5.1 Carriage of service animals 5.2.2 Design load for lifts, ramps and stowage areas 5.4.1 Signage
. .
4 4
. .
. . . . .
7 10 11 12
13
. .
14
14
. . .
15 17
18
Section 6 - The Journey 6.1 Courtesy seating for persons with disabilities 6.3 On-board announcements Section 7 - Bus Terminals and Equipment 7.1 Building or retrofitting terminals Section 8 - Operator Communication and Employee Training 8.2 Provision of transportation-related information in multiple formats 8.3 Web site accessibility 8.4 Training 8.5 Consultation Section 9 - Complaints 9.1 Damaged or lost mobility aids Appendix 1 - Principles of Universal Design Appendix 2 - Partial list of items included in CAN/CSA B651-04 Accessible Design for the Built Environment . . . 29 32 35 . . . . 23 . 21 . . 18
20
25 27 28
Section 2 Definitions
Definitions of relevant terms are contained in Section 2 of the Intercity Bus Code of Practice.
Rationale Due to the various telecommunication tools used by different travellers, alternatives to a voice telephone line, such as a TTY line, e-mail or web-based reservation or information systems are often prerequisites for direct communication with some travellers with disabilities. Guidelines TTY numbers need to be publicized wherever voice telephone numbers are printed so that travellers who are deaf or hard of hearing can also take advantage of promotions and specials available to other travellers. An automated messaging system may be a quick and convenient way to book a trip or provide information, but can also create barriers to effective communication for travellers with hearing, speech or cognitive disabilities and for many seniors. Travellers with disabilities may also have questions or reservation requirements that cannot be addressed within the standard options provided. Communicating with a live operator will assure travellers that their questions are answered adequately and that their reservations have been completed successfully. Tips on TTY Etiquette: o When contacting the customer, let the TTY ring at least 10 times. When it is answered, tell the customer why you are calling and provide them with your own name, as well as your companys name. o Use xxx when you make an error instead of trying to re-type the word. Type at the same speed as the customer. Use abbreviations only if the customer does. o Write hold please while putting a customer on hold so they know what is happening. o After each message type GA for Go Ahead. This tells people that you are done typing your message. o SK means Stop Keying. It expresses that the conversation is about to end. Type SK when you want to end a message. o Common ways to say goodbye include bye for now, bfn, or byebye. Technical information Definitions for TTYs/TDDs and telephone relay services can be found in Section 4.4 Public telephones in bus terminals. Suppliers The Canadian Hearing Societys web site offers an online store at the address www.chs.ca/estore2/. The web page includes pictures, as well as product information and prices.
Ultratec Inc. 450 Science Drive Madison, WI 53711 1-800-482-2424 (V/TTY) www.ultratec.com/ Krown Manufacturing, Inc. 3408 Indale Road Fort Worth, TX 76116 Voice: (817) 738-2485 TTY/TDD: (817) 738-8993 Fax: (817) 738-1970 www.krownmfg.com/us/ Clarity Products Inc. 4289 Bonny Oaks Drive Chattanooga, TN 37406 1-800-426-3738 http://clarityproducts.com/
Code provision
Rationale Some passengers with disabilities cannot travel independently and therefore need the assistance of a personal care attendant who will provide personal assistance the operator cannot. These services include: transactions at the ticket counter; moving to and from the boarding area; stowing and retrieving baggage; eating; administering medication; using the facilities of an on-board washroom or a washroom at a stop; assembling and disassembling a mobility aid at locations other than bus terminals; and making contact for assistance on behalf of a passenger with a disability. Guidelines Most passengers travelling with a personal care attendant are capable of making their own decisions. As such, any questions of preference or decisions required should be directed to the passenger and not to the personal care attendant unless otherwise informed. Generally, if the passenger has proof that he/she cannot travel independently, the passengers choice of personal care attendant will be accepted and it will be assumed that the personal care attendant can provide the assistance the passenger requires as noted above.
Rationale Accessible signs improve access to key orientation information for all travellers, and particularly persons with disabilities. Placing signs at eye-level allows passengers who have low vision to read the signs at close range and provides a better viewing angle for persons who use wheelchairs. Proper colour contrast improves signage visibility for all users and is critical for persons with low vision or colour-blindness. Signs supplemented with Braille or tactile symbols allow passengers with visual impairments to travel more independently. Clear signage is also of great importance to persons who have difficulty communicating verbally or who cannot hear public announcements. Guidelines Tips for Creating Accessible Signage: Consistent symbols, colours, and formats on signs make it easier for people to understand where they need to go. Colour combinations of yellow/grey, yellow/white, blue/green, black/violet, and red/black do not provide an adequate contrast. Red and black is the most difficult colour combination for people with any type of visual impairment to interpret. Amber and black is the preferred colour combination for electronic signs with LED readouts. When tactile signs are installed in an entrance with no doorway, they should be located to the right of the entrance, not in the interior of the entrance. Technical Information The ideal contrast between two colours is 70 percent. You can refer to the back insert of Going Places Access Needs of Visually Impaired Travellers in Transportation Terminals: Design Guidelines by the CNIB, which contains a colour differential chart from 3M. This chart makes it easy to compare two colours to see if they meet the 70 percent contrast level. Sections 2.3 and 9 of this document also contain advice on creating accessible signage. See the CNIB's web page at http://webstore.cnib.ca/item_detail.aspx?ItemCode=COM1010010001. Many electronic LED signs come with a "tricolour" option which allows red, green, or amber to be used to represent the sign's text or symbols. Altering the colour from red to amber and avoiding scrolling or flashing text will make the text much easier to read for travellers with visual impairments, including colour blindness. Signs used for washrooms, emergency exits, elevators, stairwells, doors or passageways off main corridors and for gate, track or departure area numbers should include Braille and tactile symbols. For those signs that do not include text, tactile symbols should be used. Signs should also be provided at other key decision-making points and should be positioned at eye level (1.5 metres +/- 25mm above the floor), wherever possible. Signs should also be positioned to avoid shadow areas and glare. Where an overhead sign is used, it should be placed at a height of 2.03 metres +/25mm so that it can easily be seen by a person in a wheelchair. Guide to Accessibility for Intercity Bus Services Page 8 of 36
Signs located at a doorway should be on the wall to the right of the door, with the centre at a height of 1.5 metres +/-25 mm above the floor. The font for letters should be sans serif (Arial, Universe, Helvetica and Zurich are examples of sans serif fonts) and numbers should be arabic. Letters and numbers should have at least a width-to-height ratio between 3:5 and 1:1 and a strokewidth-to-height ratio between 1:5 and 1:10. Tactile signs (where letters, numbers and symbols can be read by touch) are to be used for general orientation and specific information signage. When tactile signs or markers are used, letters, numbers, symbols and pictographs should be raised at least 0.8 mm and should be between 16 mm and 50 mm high. If a tactile sign is mounted on a wall, its centre should be 1.5 metres +/- 25 mm above the floor. Braille signs are to conform to the standards of the Canadian Braille Authority in English and to Braille intgral, which meets the standards of the Comit interministriel sur la normalisation du Braille in French. The following chart shows accessible viewing distances for signs using lettering, numbering and pictographs of different font sizes: Lettering minimum character height (in mm): 200mm 150mm 100mm 75mm 50mm 25mm 20mm Maximum viewing distance (in metres): 6 metres 4.6 metres 2.5 metres 2.3 metres 1.5 metres .75 metres .75 metres Sample sign location: terminal entrance station name, line name (for trains and subways) vehicle name (subways and buses) line transfer information route information, display maps doors, rooms washrooms with universal symbol
Suppliers The Canadian company Eye Catch Signs is a supplier of signs that include Braille and tactile markings. This company's web address is www.eyecatchsigns.com/en/home/default.aspx. Adaptive Micro Systems Incorporated supplies Alpha LED signs that come with the "tri-colour" option. PCM Electronic Signs is a Canadian company that sells Alpha equipment. See their web site at www.pcmsigns.com/Alpha.htm.
Code provision
Code provision
Suppliers Audiostat, by the Canadian company Smart Speaker, is an example of a product that can make public announcements clearer for all travellers. This technology changes the speaker volume depending on the current noise level in the terminal. A description of Audiostat can be found on the web page at www.minelec.com/SmartSpeaker.htm. Another example is the American company Innovative Electronic Designs. This company supplies public address systems that monitor noise in the facility, can self test to correct any errors that may exist in the system, and supply the announcement through a visual as well as verbal means. This companys web site is available at www.iedaudio.com/. Centrum Sound is an example of an American company that makes loudspeakers, amplifiers, and mixers, which help create clearer announcements. Product information under Sound Reinforcement Systems and Audio Products for Optimal Speech Intelligibility in Public Facilities is available from the web site at www.centrumsound.com/index.html.
Code provision
4.6 Arrival and departure monitors and other electronic signage in bus terminals
Where monitors are placed above eye level, a person seated in a mobility aid will be able to read them easily. The information displayed on the monitors should be in plain language. Rationale Placing monitors at eye level allows people using wheelchairs to see this information at a better viewing angle and allows people with low vision to read the screen at very close range. Proper colour-contrast for text improves clarity for all passengers and is especially important for passengers with low vision or colour-blindness. Clear visual information is also critical for people who cannot hear spoken announcements. Incorporating these universal design features gives everyone the opportunity to navigate a terminal independently where some people might otherwise require assistance from personnel. Guidelines Monitors or other electronic signs should also be positioned to avoid glare and provide a good colour contrast, such as a light colour on dark background or a dark colour on a light background, with light on dark being preferable. Red lettering on a black background should not be used and scrolling, flashing or dot matrix text should also be avoided. Eye level is 1.5 metres above the floor +/-25 mm. Where monitors are placed above eye level, they are to be placed at a height of 2.03 metres +/- 25 mm so that they can be seen easily by a person in a wheelchair. Guide to Accessibility for Intercity Bus Services Page 12 of 36
Code provision
Code provision
Code provision
Guidelines Service animals may have different preferences for surfaces for relieving themselves. Generally, gravel or grass works well in a relieving area as not all animals will relieve themselves on hard surfaces such as concrete. Other considerations for relieving areas include locating the area away from high traffic areas, providing a garbage can or other container for the hygienic disposal of waste, and providing a water source to facilitate the cleaning of the area by staff. In addition, operators may wish to consider providing plastic bags for cleanup. Signage should be provided which reminds users to clean up after their animals.
It is important to avoid any interaction with a service animal wearing a harness as the animal is working. Suppliers Here is a list of the most commonly known organizations in Canada that provide certification for service animals that have been professionally trained to travel safely in confined spaces and that have been accredited by the International Guide Dog Federation (IGDF) and/or the Assistance Dogs International (ADI): Alberta Guide Dog Services #303 6707 Elbow Drive SW Calgary, AB T2V 0E5 (403) 258-0819 www.albertaguidedog.com British Columbia Guide Dog Services 6050 44th Avenue Delta, BC V4K 3X7 (604) 940-4504 www.bcguidedog.com Pacific Assistance Dog Society 9048 Stormont Avenue Burnaby, BC V3N 4G6 (604) 527-0556 www.pads.ca/index.php Canadian Guide Dogs for the Blind National Office and Training Centre P.O. Box 280 4120 Rideau Valley Drive N. Manotick, ON K4M 1A3 (613) 692-7777 www.guidedogs.ca/ Lions Foundation of Canada Dog Guides P.O. Box 907 Oakville, ON L6J 5E8 (905) 842-2891 or 1-800-768-3030 http://dogguides.com/ Mira Fondation Inc. 1820, Rang Nord-Ouest Sainte-Madeleine QC J0H 1S0 (450) 795-3725 www.mira.ca/en/ Guide to Accessibility for Intercity Bus Services Page 16 of 36
Dogs with Wings Assistance Dog Society 11343 - 174 Street, N.W. Edmonton, AB T5S 0B7 (780) 944-8011 or 1-877-252-9433 www.dogswithwings.ca/ COPE Service Dogs P.O. Box 20035 Barrie, ON L4M 6E9 (705) 734-COPE (2673) www.copedogs.org/ National Service Dog P.O. Box 28009 Preston Postal Outlet Cambridge, ON N3H 5N4 (519) 623-4188 www.nsd.on.ca/
Code provision
Scooterville has a variety of products ranging from wheelchairs, wheeled walkers, auto lifts, wheelchair ramps, scooters, electric wheelchairs, lift chairs and stair lifts. For more information, please visit their web site at www.scooterville.com/.
Code provision
Guidelines It is assumed that other passengers may occupy these courtesy seats if persons with disabilities do not require them. However, if a person without a disability occupies the seat and a person with a disability requires the seat, the driver will request that the person without the disability move to another seat. Drivers are not expected to insist, as this is courtesy and not reserved seating. No items or other obstructions should be stored on the seats or in the leg space of this row on both sides of the bus. Suppliers Here is a sample of design firms that can produce courtesy seating decals: FloPrint Inc. 1785 Albert Street Regina, SK S4P 2S7 http://floprint.com/ StarMedia Communications 297 Barnett Street Montreal, QC H9G 1W7 www.starmedia.ca/ Clean Slate Studios 2-643 Albert Street Waterloo, ON N2L 3V5 www.cleanslatestudios.ca/ Annex Graphics 2496 Capilano Crescent Oakville, ON L6H 6L4 www.annexgraphics.com/ StreetArt Graphic Design Inc. 2585 Oshkin Court Mississauga, ON L5N 3Z3 (905) 812-1112
Code provision
Operators should consider using a universal design consultant or referring architects to resources on universal design when planning any new construction or renovation. Consultation with representatives of persons with disabilities during the design phase is often key to the overall success of the project. This will allow them to identify how universal design and wayfinding might most effectively be used in the terminal. Buildings should also be designed to minimize reliance on directional signage. Wayfinding considerations include, among other things, the positioning of entrances and exits, the use of colour contrasting, pattern direction on floors or walls, tactile markings, and the arrangement of architectural features, such as walls or columns, acoustics, and lighting. These features can help direct people to their intended destination. Technical information The CAN/CSA-B651-04 Accessible Design for the Built Environment specifies technical requirements on how to make buildings and other facilities accessible and safely usable by persons with physical, sensory, or cognitive disabilities. The standard can be found at http://shop.csa.ca/. The Center for Universal Design (CUD) is a national information, technical assistance, and research center that evaluates, develops and promotes accessible and universal design in housing, commercial and public facilities, etc. For more information, refer to www.ncsu.edu/project/design-projects/udi/. The City of Edmontons Advisory Board on Services for Persons with Disabilities has created a Checklist for Accessibility and Universal Design in Architecture, which is available, free of charge, on its web site. More information can be found on the Citys web site at www.edmonton.ca/. The City of Winnipeg has a universal design policy. Among other things, the policy includes a checklist that can be used as an assessment tool to evaluate how well the design of a building, product or service meets the criteria of universal design. More information can be found on the Citys web site at www.winnipeg.ca/ppd/Universal_Design.stm. The Universal Design Network provides on-line news about universal design and links to other universal design sites. For more information, refer to www.ihcdstore.org/universaldesign-net/. Clearing our Path: Recommendations on how to make public places accessible to people who are blind, visually impaired, and deafblind from The Canadian National Institute for the Blind, Ontario Division, provides guidance on wayfinding methods and design basics, such as lighting, colour and contrast, acoustics, detectable warning surfaces, signage and a variety of other topics. Copies can be obtained from the CNIB at www.cnib.ca/en/.
Going Places: Access Needs of Visually Impaired Travellers in Transportation Terminals: Design Guidelines prepared for Transport Canadas Transportation Development Centre by the Canadian National Institute for the Blind contains useful tips to consider when designing a transportation terminal that will meet the needs of travellers who have a visual disability. Among other things, the manual describes features that are particularly important to passengers who are blind or have low vision, such as lighting, acoustics, textural information, cane detectability, etc. This document can be obtained through the Transportation Development Centre at www.tc.gc.ca/eng/innovation/tdc-summary-1290012940e-954.htm. The CNIB Center in Toronto has an accessible design service, which provides expertise in universal design, accessibility and adaptive technology. For more information, refer to www.cnib.ca/en/services/accessibilities/. Improving Transportation Information: Design Guidelines for Making Travel More Accessible contains information on such subjects as talking signs; auditory maps, which guide a person through an environment with an oral description that has been pre-recorded; colour; contrast; lighting; assistive techniques for a variety of disabilities; verbal landmarks; auditory pathways; tactile information; tactile maps; detectable warning surfaces, where information should be located; and some best practices on the part of transportation providers. This document also includes an information checklist for ensuring a terminal facility is accessible both inside and out. It can be obtained free of charge from Transport Canadas Transportation Development Centre. For more information, refer to www.tc.gc.ca/eng/innovation/tdc-summary-12700-12705e-786.htm.
Technical information The Managers Guide to Multiple Format Production was produced for the Government of Canada through the Assistive Devices Industry Office of Industry Canada. It was created as a guide to make government publications easier to understand for persons who are print-disabled. It answers many questions about multiple formats and gives practical reasons why they should be provided. This guide emphasizes creating a full text template of the original document. It is located online at www.collectionscanada.gc.ca/accessinfo/005003-4200-e.html. The Canadian Braille Authoritys web site www.canadianbrailleauthority.ca/ contains the Unified English Braille Code (UEBC) Format Guidelines for producing Braille documents. The Canadian National Institute of the Blinds (CNIB) web site www.cnib.ca/en/ contains a link called Consumer Products & Assistive Technologies under the section Services that includes information about how machines that produce Braille (called Braille embossers) and computer screen reading technology operate. This site also includes references to companies that provide this equipment. Industry Canadas Accessible Procurement Toolkit discusses the technology needed to create Brailled documents using different equipment such as Braille embossers or text to Braille translators. For further information, see www.apt.gc.ca/. Suppliers To find a list of companies that produce communication products in multiple formats, go to Industry Canadas web site at www.at-links.gc.ca/as/zx20000E.asp click on Register, Update or View Assistive Device Companies, and then click on Multiple Format Companies.
Code provision
Tips for Building Accessible Web Sites: o Provide information such as schedules, available services, maps, and contact numbers on the web site. o Use cascading style sheets when possible. o Avoid using a lot of graphics or provide the option of viewing a text- only version. o Use plain text and a simple format. o Discuss accessibility features with persons with disabilities who are most likely to use the web site. o A prominent button on the home page with wording like Accessibility Features could be included to explain the accessibility features the web site contains and to assist persons with disabilities with navigation. Technical information Web Content Accessibility Guidelines 2.0 contain checkpoints to help web developers understand the most essential criteria when making or updating an accessible web site. For further information, see www.w3.org/TR/WCAG20/. For a full list of the strategies, guidelines, resources or other information supplied by the W3C, refer to the organizations Web Accessibility Initiative (WAI) Resources web page at www.w3.org/WAI/Resources/. A collection of information about evaluation, repair, and transformation tools to make web sites more accessible is available at www.w3.org/WAI/ER/tools/. A-Prompt is another software that evaluates web pages for accessibility barriers and provides fast and easy ways to make the necessary repairs. A-Prompt is developed and made available by the Adaptive Technology Resource Centre of the University of Toronto and is available free of charge at www.aprompt.ca/. The Treasury Board Secretariats Common Look and Feel 2.0 Self-Assessment Guide (www.tbs-sct.gc.ca/clf2-nsi2/index-eng.asp) is another useful tool that has been developed for Government of Canada departments and agencies to determine the compliance level of their Internet web sites with the Common Look and Feel Standards. Suppliers Industry Canada has a list of companies that consult on web site accessibility: go to the web site www.at-links.gc.ca/as/zx20000E.asp click on Register, Update or View Assistive Device Companies, and then click on Accessible Web Consultants. WebAim http://webaim.org/ offers training, evaluation and design and delivery of accessible web sites.
Code provision
8.4 Training
Operators will ensure that their employees are familiar with the contents of this Code and are trained to assist persons with disabilities. In particular, employees and volunteers who interact with the public or make decisions in respect of services to passengers with disabilities, and employees and volunteers who may be required to provide physical assistance to passengers with disabilities, to handle mobility aids, or to assist with special equipment, will receive a level of training appropriate to the requirements of their functions, including sensitivity awareness training. Operators will use the Canadian Transportation Agencys Personnel Training for the Assistance of Persons with Disabilities Regulations as a guide for their training activities. Rationale A critical part of providing an accessible service to passengers with disabilities is a knowledgeable staff, volunteers and contractors trained to meet the needs of persons with disabilities in an efficient and effective manner while retaining the dignity and independence of passengers. Guidelines It is recommended that all employees, volunteers and contractors of the operator who provide transportation-related services and who may be required to interact with the public or to make decisions in respect of the carriage of persons with disabilities receive a level of training appropriate to the requirements of their function. It is also recommended that operators ensure that all their employees, volunteers and contractors receive periodic refresher training sessions appropriate to the requirements of their function. Technical information Operators should use the Canadian Transportation Agencys Personnel Training for the Assistance of Persons with Disabilities Regulations at http://lawslois.justice.gc.ca/eng/regulations/SOR-94-42/index.html as a guide for their training activities. This regulation requires that personnel who interact with the public or make decisions respecting the carriage of persons with disabilities know the service provider's policies and procedures with respect to persons with disabilities. Personnel must also receive general sensitivity training to be able to identify and respond to the needs of travellers with disabilities. Personnel who provide specialized services, such as physical assistance to persons with disabilities or handling mobility aids, must receive additional related training.
Transport Canada has also produced a Disability Awareness Training Program entitled Getting on Board for transportation service providers operating within the national transportation system. The disability awareness training kit contains a training video with testimonials by persons with disabilities and scenarios depicting interaction between persons with disabilities and transportation industry employees; a disability awareness training manual; a workshop guide; and a guide to physically assisting persons with mobility disabilities. Copies of the Disability Awareness Training Program can be obtained at no charge from: Transport Canada Intergovernmental Affairs and Accessible Transportation (ACCF) 330 Sparks Street Ottawa, Ontario K1A 0N5 Telephone: 1-800-665-6478 E-mail: buscode@tc.gc.ca
Code provision
8.5 Consultation
Operators will have a means of consulting with persons with disabilities to identify and address their concerns on the accessibility of terminals and the bus services offered. This may be achieved by way of a committee, comment cards, on-line feedback forms or other consultation mechanisms. Rationale Persons with disabilities are in the best position to identify their needs. While participation from operators on the Minister of Transports Advisory Committee on Accessible Transportation (ACAT) can be an excellent way to gather this information, it is also suggested that operators might want to have a means by which they can regularly consult persons with disabilities who use their services regularly to identify more local and company-specific issues. Guidelines A prominent section inviting feedback from passengers with disabilities on accessible services provided could be included on the operators web site. If a local accessibility advisory committee is struck, the following suggestions are offered: o It is suggested that persons with disabilities who have used the companys service on a regular basis be those consulted, as they will be in the best position to provide relevant and specific feedback. o Consultation should occur at a level in the company where concerns can be addressed effectively. Thus, it might not be as effective to have a group of persons with disabilities being consulted at every terminal if terminal and service changes are handled at headquarters. In this case, one Guide to Accessibility for Intercity Bus Services Page 28 of 36
Section 9 - Complaints
Issues that persons with disabilities encounter during their journey can be addressed immediately if the passenger can communicate their concerns to helpful staff. This would facilitate their travel and prevent the lodging of a formal complaint later. Operators may wish to consider providing a business card with the name and phone number of an appropriate staff member who could assist a person with a disability en route. Code provision
Rationale Being able to travel independently for persons with disabilities can depend on a wellfunctioning and available mobility aid. A lost or damaged aid can severely compromise or prevent mobility. Thus, prompt attention to rectifying a problem inadvertently created by the operator is very important. Guidelines Mobility aids are generally customized or adjusted to suit the particular needs of a person with a mobility impairment and a temporary replacement will not usually be able to provide the exact type of support needed. While it is important to provide a temporary replacement of the aid that is lost or damaged, expeditious return or replacement of the persons permanent mobility aid is critical. Suppliers Here are some examples of suppliers and renters of mobility aids. Please note that this is not an exhaustive list. Brant Arts Dispensary 672 Brant Street Burlington, ON L7R 2H3 1-866-939-0002 www.brantarts.ca/ Eco Medical Equipment 18303 107 Avenue Edmonton, Alberta T5S 1K4 (780) 483-6232 www.ecomedical.ca/ Canadian Red Cross How we Help -Health Equipment Loan Program National Office 170 Metcalfe Street, Suite 300 Ottawa, Ontario K2P 2P2 (613) 740-1900 Fax: (613) 740-1911 www.redcross.ca/article.asp?id=000005&tid=003 Jean Coutu Health Homecare and Mobility Aids www.jeancoutu.com/ Uniprix UniSant Services Rental Program www.uniprix.com/en/
Canada Care Medical Inc. 1644 Bank Street, Ottawa, ON K1V 7Y6 http://canadacaremedical.com/ MEDIchair 500 - 1121 Centre Street NW Calgary, AB T2E 7K6 www.medichair.com/ Medigas (division of Praxair Canada Inc) 4- 55 Frid Street Hamilton, ON L8P 4M3 www.medigas.com/ Quality Life Services Inc 980 Nairn Avenue Winnipeg, MB R2L 0Y2 www.qualitylifecares.com/
Appendix 2 - Partial list of items included in CAN/CSA B651-04 Accessible Design for the Built Environment
General requirements
Area allowances (size of clear floor area) Operating controls (including height, operation, settings, displays, lighting, colour contrast, signage) Floor and ground surfaces (including changes in level, carpeting, gratings) Protrusion hazards (including protruding objects, width, height, overhead hazards)
Interior requirements
Circulation (including accessible routes, line-up guides, detectable floor and ground surfaces, hazard indicators, direction indicators, doors and doorways, handrails, stairs, ramps, elevating devices, emergency and security) Drinking fountains Washroom facilities (including stalls, urinals, lavatories, grab bars, and accessories) Communications (including assistive listening systems, public telephones, TTYs, and signage) Seating (including spaces at tables and counters, and rest area seating)
Vehicular access
Parking (including signage, designated parking, ticketing/payment machines and passenger pick-up areas)
Exterior requirements
Accessible routes Stairs Ramps Signage Lighting Pedestrian crossings Rest area seating
Note: The annexes contain information on: Annex A: Environmental considerations (including wayfinding, acoustics, lighting and indoor air quality) Annex B: Anthropometrics Annex C: Wheeled mobility devices Annex D: Potential for slip of floor and tread finishes Annex E: Elevator requirements for persons with physical disabilities