1) What is ergonomics? Comes from Greek which is Ergon and Nomoi.

Ergon means work and Nomoi means natural law 2) What ergonomist study? Ergonomist study about human cababilities related to work demand 3) What two elements are at work?Explain i) Static Work Muskuloskeletal effort required to hold a certain position even a comfortable one.For example working infront of a computer.It will require small or great amount of static work to keep head and torso upright.The amount of static work is depending on how efficient the body position of the user. Force The amount of tension our muscle generate.Example when user tilting his head forward from neutral position,four times force acting on lower neck of his vertebrae

ii)

4) What are the most common cause of workplace injury Overexertition,falls and RMI 5) What causes Nerve Compression or Entrapment i) Repeated motion ii) Missalligned nerve 6) What to do to prevent it? i) Warm up the body before do repetitive activities ii) Get rest from any sustain posture after 20-30 minutes 7) Benefit of Ergonomics i) Decrease mistakes ii) Increase efficiency iii) Increase productivity iv) Decrease injury 8) Ergonomics Risk Factor i) Repetition of work ii) Awkward posture iii) Static posture iv) Temperature v) Vibration vi) Stress

9) Ergonomics control on : i) Engineering : Modify the tool or work area design ii) Administrative : Dont do one thing too long iii) Work Practices : Use the right tool

10) 12 tips on using computer I. II. III. IV. V. VI. VII. VIII. IX. X. XI. XII. Use a good chair with a dynamic chair back and sit back in this Top of monitor casing 2-3" (5-8 cm) above eye level No glare on screen, use an optical glass anti-glare filter where needed Sit at arms length from monitor Feet on floor or stable footrest Use a document holder, preferably in-line with the computer screen

Wrists flat and straight in relation to forearms to use keyboard/mouse/input device Arms and elbows relaxed close to body Center monitor and keyboard in front of you Use a negative tilt keyboard tray with an upper mouse platform or downward platform adjacent to keyboard Use a stable work surface and stable (no bounce) keyboard tray Take frequent short breaks (microbreaks) tilt able

11) Explain about 7 Basic QC Tools i) ii) iii) iv) v) vi) vii) Check sheet Pareto Diagram Cause and Effect Diagram Histogram Scatter Diagram Control Chart Flowchart

12) Construct pareto diagram -Buat table untuk kekerapan,percentage dan cumulative..axis kiri untuk kekerapan dan axis kanan untuk peratusan.Lukis bar untuk wakil kan setiap item,title dan label kan.

13) Define TQM TQM is defined as both a philosophy and a set of guiding principles that represent the foundation of a continuously improving organization. It is the application of quantitative methods and human resources to improve all the processes within an organization and exceed customer needs now and in the future. TQM integrates fundamental management techniques, existing improvement efforts, and technical tools under a disciplined approach.

14) What are the purpose of TQM? i) Increase productivity and lower cost ii) Provide quality product for costomers