International Turnkey Systems, Kuwait

International Turnkey Systems Internal Analysis system infrastructure & Business case Justification

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 1 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

Subject: Internal /%nalysis0 system in!rastructure Document Ref & & Business case Justification Version o: 1"0#1"0 !roject: ITS Internal /%nalysis0 system in!rastructure
A"ency: International Turnkey Systems# $u%ait Aut&or: San'ee( S&enoy Date: )*t& Se(t +**,

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This project is an implementation of Analysis System Infrastructure, the purpose of which is to clearly demonstrate value added to the organization (Both ITS & the customers) resulting from the enefits of having a local infrastructure implemented for performing !"rash #ump $nalysis%& 'orensics& "apacity (lanning and (erformance $nalysis) The sole purpose of this usiness case is convey one consistent message to all sta*eholders and to provide the roadmap for how the project would e developed& procured& implemented and managed) This Business "ase will attempt to clearly address the +ateway success factors,

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Success Factor
Service #elivery $fforda ility (0alue for 1oney)

Specific questions that will be addressed

-ill the proposed project& on completion& achieve the service o jectives and fulfill the identified need(s)& which are consistent with ITS. strategic services plan/ $fforda ility is covered in the "ost and Investment $ppraisal sections $re there sufficient resources (financial& physical and human) to deliver the project and will the e2penditure of these resources provide value for money over the project3s life/ 4ave the social& economic and environmental impacts of the project een identified and dealt with/

Sustaina ility

/3/2-TIV/ S-44AR5:
This 52ecutive Summary summarizes the following fundamental aspects of the project,

Fundamental Aspects
6ame of the (roject (roject $im

Summary
Internal /%nalysis0 system in!rastructure To clearly demonstrate value added to the organization (Both ITS & the customers) resulting from the enefits of having a
Pa$e 2 o! 11 ** Pro(rietory + ,on!i'ential ** %ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

local infrastructure implemented for performing !"rash #ump $nalysis%& 'orensics& "apacity (lanning and (erformance $nalysis) (roject Importance (resently all crash #ump $nalysis and 7oot "ause $nalysis are performed y Sun 1icrosystems in their own facility) 8uwait eing a remote location has additional overheads li*e9 delayed response times& delayed analysis periods& incorrect analysis results& Ineffective communication due to different +eographical locations & timezones) Same as Project Importance a ove To strategically rea* ITS dependency on "ore e2pertise of Sun 1icrosystems engineers towards crash $nalysis& 'orensics& "apacity (lanning and (erformance Tuning) :S# ;<&===

-hat is driving the timing of and priority given to the project/ (roject alignment with ITS strategic plans/ 5stimated total cost

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 3 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

2.

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12ecuti3e Summary:""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""3 easons !or (rocee'in$"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""4 S(eci!ic e5uirements"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""4 Strate$ic 6ene!its"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""7 ,om(liance wit& ele3ant 7e$islation # Policy"""""""""""""""""""""""""""""""""""""""""""""""""8 Im(act on ,urrent Tec&nical 1n3ironment""""""""""""""""""""""""""""""""""""""""""""""""""""""9 Procurement Strate$y"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""9 ,ost"""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""10 In3estment %((raisal""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""11 %''itional ,omments""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""""12 6usiness ,ase )ocument: 9uality ,riteria """""""""""""""""""""""""""""""""""""""""""""""""""12

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e : o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

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Project

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This project is an implementation of Analysis System Infrastructure, the purpose of which is to clearly demonstrate value added to the organization (Both ITS & the customers) resulting from the enefits of having a local infrastructure implemented for performing !"rash #ump $nalysis%& 'orensics& "apacity (lanning and (erformance $nalysis) (resently all crash #ump $nalysis and 7oot "ause $nalysis are performed y Sun 1icrosystems in their own facility) 8uwait eing a remote location has additional overheads li*e9 delayed response times& delayed analysis periods& incorrect analysis results& Ineffective communication due to different +eographical locations & timezones) $lso& another point which needs to e considered& is the huge size of the core files& which sometimes& are corrupted when sent to the destination) These files are then re>uired to e resent& resulting in overall increase in response delay)

Ser"ice #bjecti"es!
-ith the $nalysis System Infrastructure in place& the 7egional Services Technical Specialists would e a le to perform advanced diagnostics and analysis on the crash #ump as well as perform 'orensics& capacity planning and performance tuning) This will reduce the dependency on Sun 1icrosystems for performing diagnostics& and significant reduction on spares turn9around time& resulting in increased customer satisfaction and will serve as confidence uilding measures) This project is part of the ITS "orporate Services Initiatives towards 7egional Services

S!/2I0I2 R/7-IR/4/

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To achieve the project aims & goals& specific re>uirements of the projects are re>uired to e fulfilled) These re>uirements are ased on 4ardware& Software and Training procurements)

$ardware Procurement!
Sr8 1ar'%are Ty(e 2onfi"uratio o n
?) Sun 5;@= A $?=== ; B C== 1hz& D +B 7$1

Status
$vaila le in 7S# Stores

2omments
EThis Server & Storage has een ac>uired from 86(" E-ill e used as 52plorer #ata ase

/stimate' 2ost
'ree

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e ; o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

Server & 7eport +eneration System <) < B 0<;= < B ?)< +4F& D +B& G<+B B < @ B GC +B 4## wI 7$I# 6eed to Buy 6eed to Buy These systems will e used as "ore $nalysis systems& one for Sol <)HIGIDIJ and the other for Sol ?=) :S# H===

? B S5C@?=

This Storage will e used as a storage :S# <;=== for "ore #ata ase and will e connected to oth the systems)

Software Procurement!
Sr8 Soft%are o
?) Sar"hec*

ame

Status
6eed to Buy

2omments
"apacity (lanning and (erformance $nalysis

/stimate' 2ost
In (rogress

%rainin& Procurement!
Sr8 Trainin" o
?) <) ST9;G@ S$9;==

ame

Status
#one #one

2omments
$dvanced "rash #ump $nalysis $dvanced (erformance $nalysis

/stimate' 2ost
:S# C@== :S# C@==

Sustainability
This (roject will have massive social& economic and environmental impacts) This will reduce the dependency on Sun 1icrosystems for performing diagnostics& and significant reduction on spares turn9around time& resulting in increased customer satisfaction and will serve as confidence uilding measures)

'stimated (ost 'ffecti"eness

K$n estimated cost effectiveness ratio for each option should e provided) This is calculated from the ratio of enefits to cost, the total value of the enefits divided y the total cost incurred for the same period) 'or e2ample& if a project ta*es two years to deliver enefits& then the cost enefit ration may e calculated as the estimated value of the economic enefits at three years divided y the total cost of implementation and operation to achieve those enefits for the same period)L

STRAT/6I2 B/

/0ITS

This (roject will have massive social& economic and environmental impacts)

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 4 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

This will reduce the dependency on Sun 1icrosystems for performing diagnostics& and significant reduction on spares turn9around time& resulting in increased customer satisfaction and will serve as confidence uilding measures)

Strate&ic Ali&nment
The main aim of this project is to strategically rea* ITS dependency on "ore e2pertise of Sun 1icrosystems engineers towards crash $nalysis& 'orensics& "apacity (lanning and (erformance Tuning) (resently& customers have strong reasons to dou t ITS engineers s*ills and capa ilities) The customer3s confidence level in ITS engineers is at a all time low) This initiative will oost the overall image and will act as a turn around for customers satisfaction and confidence& reducing the dependency on Sun 1icrosystems for performing diagnostics& and significant reduction on spares turn9around time) This project is part of the ITS 7egional Services Initiatives towards corporate services) Mnce this project is made to pilot9run successfully for the 8uwait region& the same will e e2panded to render services to rest of ITS regions)

Project #bjecti"es
The main o jective of this project is to strategically rea* ITS dependency on "ore e2pertise of Sun 1icrosystems engineers towards crash $nalysis& 'orensics& "apacity (lanning and (erformance Tuning) This project is part of the ITS 7egional Services Initiatives towards corporate services) Mnce this project is made to pilot9run successfully for the 8uwait region& the same will e e2panded to render services to rest of ITS regions) Mnce the procured hardware and software is delivered& it would ta*e a out <= roll out the system into the pilot9run for 8uwait region) usiness days to

$ccordingly& templates and scripts will e created to increase automation) 6ecessary information will e provided to engineers to facilitate speedy results)

Intended )enefits
5liminate dependencies on Sun 1icrosystems to perform $nalysis and avoid the overheads li*e9 delayed response times& delayed analysis periods& incorrect analysis results& Ineffective communication due to different +eographical locations & timezones) 4uge size of files& files getting corrupted at destination& increasing delays

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 7 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

%''e' <ene!its like = turnaroun' in customer (erce(tion o! ITS ca(a<ilities an' e2(ertise"

Impact on current capacities

Mther than the hardware I software I training re>uirements& there is a need to place these systems onto the 6etwor* and Internet) 4ence& these systems should e connected onto ITS networ* and a #6S name should e reserved for the same on the Internet& also these systems would occupy space and power within the datacenter) 4ence& re>uisition for the same should e made in advance)

S*ills and capabilities

The people re>uired to maintain and perform functions on these systems should have s*ills and capa ilities in the following areas, Solaris (erformance 1anagement and Tuning Solaris (erformance 7eporting Systems 'orensics Solaris "rash #ump $nalysis

Solaris System
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e(ortin$

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STRAT/65

The re>uired hardwareIsoftwareItraining procurements will e preformed y adhering to ITS 7S# standard procedures) These standard procedures will adhere to the elow road steps, (?) The re>uirements will e sized ased on all re>uired hardware and software) (<) Nuotation will e invited from all sources availa le (eg, Sun& 8im erl& $nysystems& Sarchec*)))etc)) (C) 7e>uired approvals from ITS management will e o tained) (;) The est >uote will e selected ased on pricing and other factors) (@) The Mrder will e placed on to that particular vendor(s))

Procurement +or*plan
The (rocurement -or*(lan will involve the following road steps, ?) <) C) ;) @) H) 7e>uirement Sizings M taining Nuote from 0endors Nuote $pprovals 0endor Selection Mrder (lacements Mrder #elivery

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 8 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

2.ST
The "ost for the project covers hardware& Software& and training costs) The 4ardware cost is estimated to e a out :S# C=&===) The Software cost is estimated to e a out :S# @&===) The Training "ost is estimated to e a out :S# G&===) Total "ost is estimated to e a out :S# ;<&===)

V/ST4/ T

A!!RAISA9

The Investment $ppraisal is the core of the usiness case) 'or the purpose to justify the investment& procurement will e made for are minimum hardware which can then e e2panded over at a later stage ased on re>uirement asis) Two system are re>uired for "ore #ump $nalysis to accommodate Solaris <)HIGIDIJ on Mne system and Solaris ?= on the other) This is re>uired since the tools re>uired for Solaris J and Solaris ?= are incompati le to each other and will not run together) The Storage will e attached as a #$S (#irect $ttached Storage) to oth the system& so that the storage space can e utilized efficiently) To cut cost& an old system along with a storage from 7S# stores will e utilized to create an e2plorer data ase & report generation system) The main advantage of putting this system in place provides a snapshot of all the system across all the ITS regions in a single location) $t the same time& having such an environment provides ease and feasi ility to loo* ac* into the past and figure out similarities to the pro lems that may occur) 'urthermore& 7eports can e generated !all9ITS9regions9wide% with great accuracy and perfection& which will e very helpful during regular forecasts and ulletins) $s well as ITS 8uwait can contri ute to the success of other regions y pitching in during time of crisis)

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,om(any: International Turnkey Systems >ana$er: us&'i K&ala!

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 9 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

Start )ate: 2007-10-01 1n' )ate: 2007-12-30 )uration: 90' 14& e(ort )ate: 2007-10-01

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!ro"res Start s
ollout 2007-10-01 2007-10-01 @17:00A 2007-10-09 @17:00A 2007-10-10 @17:00A 2007-10-11 @17:00A 2007-10-11 2007-11-01 @17:00A 2007-10-10 @17:00A 2007-11-0: @17:00A 2007-12-03 @17:00A 2007-12-0: @17:00A 2007-12-13 @17:00A 2007-10-10 @17:00A

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%nalysis System Im(lementation + .<tain >ana$ement 100? %((ro3al w"r"t to t&e i'ea ,reate 6usiness Plan 100?

2007-10-01 @14:00A 2007-10-09 @14:00A 2007-10-10 @14:00A 2007-10-11 @14:00A 2007-11-01 @14:00A 2007-11-01 @14:00A 2007-11-0: @14:00A 2007-10-11 @14:00A 2007-12-03 @14:00A 2007-12-0: @14:00A 2007-12-13 @14:00A 2007-12-2: @14:00A 2007-11-22 @14:00A

1' 4' 1'

San'ee( S&enoy San'ee( S&enoy San'ee( S&enoy

.<tain Binal >ana$ement ;0? a((ro3al w"r"t to 6usiness Plan ,reate Procurement Plan 0? .<tain 9uotation !rom Cen'ors Cen'or Selection 0? 0?

1' 1;' 14' 1' 1' 21' 1' 7' 7' 31'

Place .r'er to t&e 3en'or 0? Pre(are 'atacenter + ot&er relate' t&in$s .<tain Dar'ware # So!tware 'eli3ery Dar'ware # So!tware In3entory Install + ,on!i$ure Dar'ware Install + ,on!i$ure So!tware -n'er$o re5uire' Trainin$s 0? 0? 0? 0? 0? 0?

Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 10 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification

International Turnkey Systems, Kuwait

,reate 12(lore )ata<ase 0? $eneration (lan ,reate ,ras& )um( )ata<ase Plan ,reate System e(ort Eeneration Plan Test Si$n.!! + oll.ut 0? 0? 0? 0?

2007-12-2: @17:00A 2007-12-2; @17:00A 2007-12-2; @17:00A 2007-12-24 @17:00A 2007-12-27 @17:00A

2007-12-2; @14:00A 2007-12-24 @14:00A 2007-12-24 @14:00A 2007-12-27 @14:00A 2007-12-30 @14:00A

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Project: 30092007-01 e!: 1"0#1"0 International Turnkey Systems .nly

Pa$e 11 o! 11 ** Pro(rietory + ,on!i'ential **

%ut&or: San'ee( S&enoy Issue )ate: 30t& Se(t 2007 Internal -se

Internal Analysis system infrastructure & Business case Justification