Himanshu Gupta

Contact Address:C/1651, 3rd floor, Govindpuri, New delhi - 19 Mob: 9716883128, 7895311347
Objective: Seeking a challenging senior level assignment as Sr.Service Desk with a reputed and progressive organization.

Key Competencies: Good relationship Management Skills across various People groups and Cohesive Team Player. Good written, Verbal communication skills. Ability to perform under a high pressure work environment Strong interpersonal skills Self Motivated and Goal Achievement

Work Experience (July 2012 Till Date) Evision Infotech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the Government and Others IT/Non IT Companies Designation: Service Desk/Help Desk Duration: 10th December 2012 to Till Date. Client: Bill Desk India Pvt Ltd (Okhla Phase 2) Responsibility: Customer complaints by logging Call via Phone & Mails with assigned Priorities and Followed end to end process to close the Call. Answering phone calls, recording incidents, providing resolution, escalating if necessary and closing request per the established SLA. All mails to be read thoroughly and replied to all the concerned in case of escalation. Obtain necessary information from users to adequately describe the request or problem reported and put it into the tracking tool. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Shift report, Daily call report, Monthly call report Interacting with the Top label management for the critical issues encountered.

Applect Learning System Pvt Ltd, a Naukri.com group venture, is a leading education company that caters to
the learning needs of students for classes I - XII from CBSE, ICSE and leading state boards.

Designation: Sr. Educational Counselor Duration: 2nd July 2012 to 9th December 2012 Responsibility: Counsel students regarding educational issues such as course and program selection, and study skills. Counsel students regarding career or vocational issues including career exploration and planning, preparation, and make available to them a wide range of educational and occupational information.

AcademicProfile: Course/Class

B.Tech(EC) 12th 10th

Professional Training

College/School Mangalayatan University SVM Khurja SVM Khurja

University/Board Mangalayatan University

C.B.S.E. Board C.B.S.E. Board

Year Passed 2012 2008 2006

Infrastructure Management Service Training Program (IMS) Purple Leap, Bangalore Duration: 250 Hrs. (Oct 2011 to Mar 2012) Training Coverage: Networking Fundamentals

Hobbies and Extra Curricular Activities Listen to music when I am getting bored with my work. Internet Surfing. Leading Events. Reading Books.

Personal Information: Fathers Name Date of Birth Nationality Marital Status Languages Known Declaration:

Lt. Sh. Shyam Sunder Gupta 1st-July-1992 Indian Unmarried Hindi, English

I hereby declare that all statements made in this application are true and complete to the best of my knowledge. Date: Place: New Delhi (Himanshu Gupta)