welcome to the airtel broadband family

enjoy our secure & high speed services for an enriched lifestyle.

internet

index
page know your broadband 3

1 2 3 4 5 6 7 8

installation checklist

broadband Log-in Security 2.1 changing password 2.2 CAS (Central Authentication System) installation steps

5-6 5 6

content: how much is 1 GB and 1 MB?

account management: my account

NetXpert: your FREE on-line broadband genius

trouble shooting tips

10-11

broadband defense & beyond

12-13

airtel- ever responsive service

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this service booklet is also available at www.airtel.in/knowurbroadband

know your broadband

airtel broadband allows you to conveniently expand your reach and increase efficiency from comforts of your home.
through this booklet, we would like to facilitate your experience on the web. we would also help you stay connected through basic trouble shooting steps, in an unfortunate event of services not working.

installation checklist
awarness about
broadband user id and password (refer section 2 recommended) NetXpert installed & its features explained (refer section 5) education about Centralized Authentication System (CAS) setup (refer section 2.2) speed test through airtel speed-test sites. Fair Usage Policy (FUP)* & smartbytes option (refer section 4 on how to check consumption% of broadband usage quota) modem display lights & basic troubleshooting warranty period of the modem

these items will ensure a satisfactory installation

data limit consumption within limit of bill plan

*BROADBAND FUP available speed as per your chosen bill plan 512 kbps OR 256 kbps, as per your bill plan. Option to buy smartbytes at http://www.airtel.in/ smartbytes/

available limit as per your chosen bill plan unlimited usage and will be charged as per your bill plan browsing rates

beyond limit of bill plan

important: kindly switch OFF your modem/router when not in use, to avoid misuse. broadband performance - the speed may vary depending on house layout and type of modem (for Wi-Fi). the quality of internal wiring of your premises can also impact the broadband output.

broadband log-in security

2.1 changing password
a) broadband password can be changed directly via NetXpert tool (refer section 5 on NetXpert) b) device authentication (Wi-Fi) password change: I. II. open browser and type 192.168.1.1 provide username : admin

III. password : password or account number of the connection IV. go to interface setup, then wireless tab V. click on Authentication type

VI. select WPA-PSK and enter pre-shared key (password) in alpha numeric minimum 8 characters

2.2 CAS (Central Authentication System) installation steps

(only for Beetel & Binatone modems) visit http://mywifi.airtelbroadband.in register using your existing broadband id and password (in case you do not know your broadband id and password, call 121 to get the same) - firmware version of Wi-Fi device should be: for Binatone - firmware DT4W-A5.008, for Beetel - firmware TM-0Q-025 (latest firmware can be checked on supplier portal) - if modem upgrade required, call Call Center (121) or field engineer. download & install airtel Wi-Fi security & configuration dialer software. create unique username and password (one master account and 3 child account for unique PC's) access the internet using your new username & password

content: how much is 1 GB and 1 MB ?

download of an MP3 song of 45 sec duration = 1024kb = 1 MB a 5-min duration MP3 song download = 6.6 MB (approx) 10 minutes duration YouTube video viewing (depending on its content) can range from 30-35 MB (approx) a 140-min duration movie download (in .AVI format) = 700 MB (approx) a 290-min duration of YouTube video viewing = 1 GB (approx)

account management: my account

'my account' will deliver following services instantly: display consumption % of broadband data limit bill details, amount due & due date, along with online payment options last 5 months bills in PDF format itemised call & broadband usage statements & bill analysis (including tagging of personal calls) raising a service request or converting to e-bill

we recommend you to immediately create a my account user id & password by visiting www.airtel.in/myaccount

NetXpert: your FREE on-line broadband genius

airtel broadband brings you FREE best in class self-healing & troubleshooting intelligence, right on your desktop.
helps troubleshoot browsing related issuestracks failure step-bystep from PC to modem to network elements. broadband password change without calling call center or installing dialer software. automatically configure wireless service by enabling wireless adaptor & connecting to SSID. online chat with tech expert in call center. restores modem configuration to last known good configuration for uninterrupted service. a repository of all critical information related to broadband connection.

with such enriching & addictive features of Netxpert, it would be really hard to resist an immediate download. you may use the link http://airtel.in/ broadband-vas/broadbandvas/freeware.html to install it. NetXpert compatibility NetXpert compatible operating system: Windows 7; Windows Vista SP2; Windows XP SP3 NetXpert compatible modems: all modems supported by airtel.

trouble shooting tips

slow browsing
the crisp table below will help you understand & resolve slow browsing issues, if any. symptoms
broadband usage quota consumed, as per billing plan (FUP) virus scan could be on in the device background parallel downloading malwares and/or spyware presence in system host site/third party server issues (it is myth that slow browsing is dependent on service operator only) temporary internet files & cookies, which accumulate while surfing

suggested solution
log in my account to check quota consumption (refer section 4 above) refer section 8 for more modes to check quota consumption buy smartbytes online from the same page on my account

recheck after virus scan over stop parallel download & recheck ensure PC secure is installed (refer section 7 below, to install it immediately)

check net speed from: www.speedtest.net or www.speed.airtelbroadband.in ensure no other system connected and no parallel downloading in progress

utilities like cleanup are available on net. pls download & run on your PC. recheck speed post that

1. temporary internet files & cookies, which accumulate while surfing (manual removal)

press start/run/windows logo on bottom left of screen

2. type %temp% in the pop-up window or search window, click OK 3. a new window containing all temporary internet file will pop up 4. select all the files & press Shift+ Delete to remove them permanently. 5. to delete browsing history, open Internet Explorer, click on Tools (on top menu bar), click on internet options, under browsing history, press Delete. this would delete cookies, browsing history, saved passwords & web form information.

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no browsing
the crisp table below will help you understand & resolve No browsing issues, if any. symptoms
physical connectivity (system to modem, modem to line) issue

suggested solution
1. start NetXpert & click on connectivity. the online genius will take you through a step-wise self rectification process. 2. if NetXpert not installed, please do so as soon as your connection is up next. Refer section 5 above on NetXpert & its compatibility. 1. 2. 3. check for dial-tone on the parallel voice phone (if phone installed) if no dial tone then the link is probably down. please call 121. check if modem is powered ON if its not, switch ON the modem & recheck connection. check if the cable to modem is coming from modem socket of the splitter (if splitter installed) if its not, correct the cable end socket & recheck the connection switch off your modem, remove Ethernet cable from modem and swap the ends. then switch ON the modem to check if all links are up or not. check if link is stable. this can be seen by the stability of the orange/yellow light on the modem. (this light may be labeled DSL/WAN/ADSL etc depending on the model of your modem). if the light is stable, then the problem is local, relating to your setup. if the yellow/orange light is flickering, then report the problem to our call center. ping test using cmd prompt. type cmd on search box of Windows start button (bottom left of screen) type ipconfig & note your default gateway. type ping <Default Gateway> if default gateway not pinging, issue with physical connectivity or LAN settings / IP configuration. if default gateway pinging, then ping DNS (given below) if it doesnt ping, check the modem configurations. if DNS pinging, then ping google.com if it doesnt ping, check the DNS entry in the system / modem. need to check the modem configuration (if the modem is in factory reset mode, DNS will ping and sites will not ping). if google pinging, then it's a system issue or browser issue or antivirus or firewall blocking concern.

4.

5. physical connectivity (system to modem, modem to line) issue

6.

7.

8. 9.

10.

1. check all the indications on modem/router are ON and steady. 2. if so configure the network adapter correctly to broadband configurations as provided below: Pan India Subnet Mask: 255.255.255.0, Gateway: 192.168.1.1. LAN settings: entries of IP, DNS, gateway DNS servers Primary Secondary North Hub 202.56.215.54 202.56.215.55 Kolkata 122.160.237.200 202.56.215.6 MP+Chattisgarh 202.56.224.153 59.144.127.17 Maharashtra 59.144.127.16 59.144.127.17 KTN 203.145.184.13 203.145.184.32 AP 122.169.240.130 203.145.184.32 KK 125.22.47.125 125.22.47.100 3. re-boot computer if necessary and test for connectivity

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broadband defense & beyond

PC secure : for privileged customers like you, airtel has evaluated your needs & offers you a complete broadband security package.
automatic updates parental control: block undesired content for your children and view logs of the sites visited. time lock: define at what time your children can access. 360-degree security: scans not only your PC, but also CDs, USB sticks, internet surfing & downloads. firewall: ideal for 'always-on' net connections with protection against hackers, trojans, worms & other malwares. spyware protection: surf without fear of personal information being sent to third parties.

acquire safety we recommend you to immediately subscribe to this robust defense mechanism at a nominal cost & remain a safe & protected consumer of internet. please visit: http://app.airtel.in/pcsecure/subscription.do to swiftly subscribe & download this powerful security tool.

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do more with broadband: collection of best content and services at just click of a button
website builder Always dreamt of having your own website? Live your dream and let the world know who you are by creating an impressive website. broadband TV Watch best of live TV on desktop/laptop/Tab airtel movies Now watch your favorite movies on airtel broadband, over 500 titles with buffer free streaming class on the web Learning made easy for kids through class on the web

acquire content to know more simply visit http://airtel.in/broadbandvas/index.html and explore a whole bouquet of services brought exclusively by airtel and its trusted partners

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airtel-ever responsive service

being an airtel customer now entitles you to a convenience of accessing a service from your chosen mode at your chosen time.

ways to my account connect how to access? unbilled usage outstanding due date payment option itemized & last 5 month bills raise a request e-bill request payment centers

airtel app

e-mail

iSMS
from registered mobile ^^

USSD dial *121#

from registered mobile

online chat
NetXpert

call center (IVR)

* refer below

download @ 121 @ register @ www.airtel.in www.airtel.in^ in.airtel.com

^ alternatively, you can directly go to- www.airtel.in/mobileapp ^^ call 121 from airtel fixed line to register alternate mobile number. text following codes to 121 (from airtel mobile registered against broadband) or to 9650096500 from non-airtel registered mobile: current due amount: OTFL || start daily unbilled alerts: SUBUNFL || bill summary: BLFL || current DSL usage: UDSL || SR status: SRFL || payment centers : for cash/cheque- CASH/CHEQUE <AREA PINCODE> you can also say Hi to us at facebook @ airtel presence & twitter @airtel_presence * queries-please dial 121 from airtel FL, from any other number please Dial 44444121(8 digit) or 4444121(7 digit) (chargeable @ Rs 0.50 per call) * complaints- please dial 198 from airtel FL, from any other number please Dial 44444198 (8 digit) or 4444198 (7 digit)

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internet
BHARTI AIRTEL LIMITED
Registered Office: Aravali Crescent, 1, Nelson Mandela Road, Vasant Kunj, Phase II, New Delhi 110 070