ACKNOWLEDGEMENT

The success of this project would be incomplete if I dont acknowledge those people who have really put their effort to make my project successful and worthwhile. I take it as my pleasure and honor to express my sincere gratitude to Mr. Akhilesh Sharma, Regional Manager of DHL Logistics who not only gave me opportunity to do my project in their company but also helped me a lot. Again I would like to thank Mr. Chandarmohan Painauli, site manager for the tremendous support given by him to successfully complete my project. I wouldnt miss this opportunity to thank the person behind the curtain Prof. Veeramani whose guidance has made me to learn something valuable and gain some experience and learning about the subject and its practicality. I am very indebted and grateful to my internal guide, Director Mr. Chandarmohan Painauli, for his valuable guidance, support and suggestion without which this project work report would not have been possible. Finally I am thankful to my parents and friends who have silently inspired me to successfully complete this project work.

Place: New Delhi Date: 30/7/2013 Md Nademul Haque

Declaration

I Md. Nademul Haque, a bonafide student of MIB(full time) Programme at the Center for ManagementSstudies, Jamia Millia Islamia ,New Delhi, declare that I have undergone the summer training at DHL LOGISTICS Under the supervision of Mr. Akhilesh Sharma on and from to I also declare that the present report is based on the above summer training and is my original work. The content of this project report has not been submitted to any other university or institute either in part or in full for the award of any degree, diploma or fellowship. Further, I assign the right to the university, subject to the permission from the organization concerned, use the information and contents of this project to develop cases, caselets, case leads, and courses for publication and/or for use in teaching.

Place- New Delhi Date - 30-07-13

Signature Md Nademul Haque 12-MIB-0028

TABLE OF CONTENTS
Section I
COMPANY PROFILE Page 1.1 HISTORY 1.2 VISION AND MISSION 1.3 OBJECTIVES 1.4 FORM OF ORGANIZATION 1.5 MAIN ACTIVITES 1.6 MARKET SHARE 1.7 ORGANISATION STRUCTURE 1.8 ANALYSIS OF FINANCIAL STATEMENT 1.9 SPECIAL MANAGERIAL CONCERNS AND ISSUES 2.0 RECENT MANEGMENT INITIATIVE IN THE AREAS OF MARKETING, FINANCE, HR, TECHNOLOGY AND STRETEGY. No.

2.1 ORGANISATIONAL STRUCTURE, STAFFING PATTERN, RECRUITMENTS AND RETENTION POLICES

Section II
2.2 DESCRIPTION OF THE ASSIGNED TASK AND RESPONSBILITIES 2.2 NATURE OF WORK, WORKING HOURS, WORK EXPECTATION 2.3 OUTCOME AND RESULT. 2.4 LEARNING AND EXPERIENCE

Section-III
2.5 TOPIC OF THE RESEARCH 2.6 DATA COLLECTION TOOLS 2.7 DATA COLLECTION METHODOLOGY 2.8 ANALYSIS AND INTERPRETATION OF DATA 2.9 FINDINGS AND CONCLUSION

Section III
3.0 QUESTIONNAIRE 3.1 BIBLIOGRAPHY

Month Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Total

Bose Badarpur WH Transaction Data Inbound No of Invoice SKU Outbound 51867 128 277 55202 50364 142 269 44865 62554 205 402 51470 64060 122 254 61853 52673 114 289 47526 67450 152 287 49937 42475 87 170 30152 26032 124 165 50098 82814 199 463 58750 51340 211 428 47510 51632 177 301 46498 46994 185 335 47167 650255 1846 3640 591028

No of STN 623 661 720 641 638 682 682 565 806 871 830 783 8502

SKU 456 475 538 505 473 446 490 444 512 550 569 512 5970

Month Jan-13 Feb-13 Mar-13 Apr-13

Inbound

Bose Chattarpur WH Transaction Data No of Invoice SKU Outbound

No of STN 639 685 879 577

SKU 545 590 568 482

69011
70669 61675 49576

131 88 138
110

305
470 402 325

54091 70134 53302 37407

Comparision Between Inbound & Outbound

90000 80000 70000 60000 50000 40000 30000 20000 10000 0

Inbound

Outbound

Analysis:

According to the figure, September 2012, showed the maximum inbound value having 82814 followed by June 2012. Whereas, Maximum outbound was in the month of April 2012 with a value of 61853 followed by September 2012. Lowest inbound and outbound value was in the month of August & July 2012. In 2013, February 2013 showed the Maximum inbound as well as highest outbound value as 70669 & 70134 followed by January. Lowest inbound and outbound value was in the month of April 2013.

250

No of Invoice

200

150 205 128 142 152 122 114 124 87 199 211

100

177 185 131 88 138 110

50

Analysis:
The month wise analysis shows that October 2012 shows the maximum number of issued Invoices as 211 followed by March 2012. Whereas, July 2012 showed the lowest number of issued invoices. Similarly, In 2013, the month wise analysis shows that March 2013 is having highest number of issued invoices followed by January, however February depicts the lowest value.

600

Inbound & Outbound SKU

500

400

300

200

100

Inbound SKU

Jan12 277

Feb- Mar- Apr- May- JunAug- Sep- Oct- Nov- Dec- JanJul-12 12 12 12 12 12 12 12 12 12 12 13 269 402 254 289 287 170 165 463 428 301 335 305 475 538 505 473 446 490 444 512 550 569 512 545

Feb- Mar- Apr13 13 13 470 402 325 590 568 482

Outbound SKU 456

Analysis:
The month wise analysis shows that September 2012 shows the maximum number of Inbound SKU as 463 whereas Outbound SKU as 569. Whereas, August 2012 showed the lowest number of Inbound SKU & Outbound SKU. Similarly, In 2013, the month wise analysis shows that February 2013 is having highest number of Inbound SKU followed by March, however January depicts the lowest Inbound SKU value & April as Outbound SKU.

1000 900 800 700 600 500 400 300 200 100 0 623 661

No. of STN
871 806 720 641 638 682 682 565 830 879 783 639 685 577

Jan-12 Feb-12 Mar-12 Apr-12 May-12 Jun-12 Jul-12 Aug-12 Sep-12 Oct-12 Nov-12 Dec-12 Jan-13 Feb-13 Mar-13 Apr-13

Analysis:
According to the figures, October 2012 shows the maximum number of STN with a value of 871. Whereas, the minimum number of STN was in the month of August as 565. In 2013, March shows the highest number of STN as 879 and lowest number of STN as 577.