Beruflich Dokumente
Kultur Dokumente
Executive Summary:
This report has been designed to provide practical advice for conducting
insightful focus group sessions.
Action Plan
Action Plan 5
There are many reasons why organizations select the focus group
medium to collaborate with their customers and prospects. Typically, it
is to listen to “voice-of-the-customer” and guide strategic planning or
product management decisions.
Following are a few of the key reasons for using focus groups:
Ensure you have the right people, not just those who are
willing to participate in a focus group exercise
Don’t prejudge participants on physical appearance
Membership should be limited to 12 people but should include
no less than 6 participants
Keep special needs in mind for participants with disabilities or
other requirements for attendance
Follow the Script: focus groups can get off-track very quickly;
stick to your agenda and maintain your focus.
Action Plan
9. Conduct the Focus Group: make sure to follow the script and
timeline. It is also important to be well prepared: recording
devices, equipment, pens, paper, clock, name tags, etc., should
be arranged in advance.