GREG SMITH, MCTS

435 Degan Ave. Lewisville, TX 75057 gksmith2002@yahoo.com www.linkedin.com/in/gregoryksmithmcts (c) 972/971-1574 (h) 972/420-7031

WINDOWS SYSTEM ADMINISTRATOR

18 years of Information Technology experience supporting global corporate networks, software and hardware support, troubleshooting and server and desktop administration. Timely Troubleshooting and Issue Resolution: Continuous monitoring systems, investigating problems and resolving quickly Scheduled and Ad Hoc Maintenance: Complete scheduled maintenance and upgrades on time, minimize down time of servers and client computers Root Cause Analysis: Report cause of outage and detail measures to eliminate recurring problems Detailed Documentation: Maintain internal knowledgebase to reduce research time for common application or operating system problems Experience in large and small environments: Worked in large external customer environments involving thousands of servers and in smaller environments with few servers

Server and Client Operating Systems: Microsoft Windows Server and Client operating systems including Windows Server 2000, 2003, 2008 and UNIX Operating System Applications/Tools: Microsoft Active Directory, Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint, Visio, Microsoft Project, Microsoft IIS, VPN Remote Desktop Protocol, Dell Remote Access Controller (DRAC), HP Systems Management, HP Integrated Lights-out and other remote management software, Microsoft Virtual PC, VMware, Microsoft System Center Operations Manager, Microsoft Operations Manager, Netcool network monitoring application, Remedy ticketing system, Norton Antivirus, McAfee Antivirus, Trend Micro antivirus, Dell OpenManagement, PowerShell. EXPERIENCE MATRIX, Irving, Texas 2013 - Present National Information Technology Solutions provider, producing results for more than 2,300 clients in the last decade. Contractor Windows Computer Operator Managed over 1000 servers from client companies, 300 of those virtual servers using VMWare Monitor and troubleshoot Active Directory, Group Policy, DNS, IIS, DHCP, and TCP/IP networking using SCCM/SCOM Support over 150 users for Active Directory, Microsoft Office applications, various specialized applications, and network access Proactive monitoring of the health and status of the production environment and network infrastructure including Windows servers, backup environment, network infrastructure, email environment, VMware environment, backup/restore resolution and remediation, and antivirus environment Support the decommissioning process of retiring Data Center equipment as well as the installation, commissioning and acceptance of new equipment Liaison working with the customer to identify and solve server problems Diagnosing hardware server issues, stopping and starting services, installing/re-installing software patches/utilities Utilize other programs and tools supported included VMware, Terminal Servers, Active Directory and Exchange Implement Operations related projects Contractor companies: Consolidated Data Service

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TECHNOLOGY SERVICE PROFESSIONALS, Dallas, Texas 2012 2013 Offer a wide range of IT business solutions to several Fortune 500 customers which enable differentiator improving business competitiveness. Contractor Windows Systems Administrator First line server support responsible for monitoring servers for alerts, problems and issues in a 24/7/365 enterprise environment Managed over 1000 servers from client companies, over 500 of those virtual servers using VMWare Monitor and troubleshoot Active Directory, Group Policy, DNS, and TCP/IP networking using SCCM/SCOM Liaison working with the customer to identify and solve server problems and if needed, escalate the ticket to the next level Diagnosing Hardware Server issues, stopping and starting services, installing/re-installing software patches/utilities Manage hardware repairs with vendors Utilize other programs and tools supported included VMware, Terminal Servers, Active Directory and Exchange Contractor company: Texas Instruments ZEOMEGA LLC, Frisco, Texas 2010 2012 Leading provider of web-enabled and rules-driven workflow software for integrated care management. The software solutions transform traditional episodic-based care management into a proactive and collaborative population healthcare management paradigm. Windows Systems Administrator I Monitor, troubleshoot and administer Windows server problems Plan, implement and troubleshoot Active Directory for over 75 users and servers Install, configure, and maintain Windows Server 2003/2008 and Windows XP and peripherals Monitor and maintain inventory of hardware and software resources Configure desktop operating systems, email and software for users Setup access control and permissions for servers Setup and monitor VMWare host computers and child computers for the network EXPERIS, Addison, Texas 2007-2009 Accelerate organizations' growth by intensely attracting, assessing, and placing specialized expertise in IT, Finance, Engineering, and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve. Backup Operator/Computer Operator/System Administrator Maintaining 99% system uptime monitoring and resolving network and application alerts, including start/stop services, reboots, troubleshooting applications and hardware break/fix Monitor servers using SCOM/SCCM alert systems Monitor progress of daily backups, stop/start or append failed backups, restore from backup, format tapes, eject tapes and care for storage, shipment and recall of tapes and configure backup server Maintain and resolve trouble tickets to track recurring problems for evaluation Contractor Company: LyondellBasell Inc. ELECTRONIC DATA SYSTEMS, Plano Texas 2000-2007 Delivers varied services: system integration, network and system operations, data center management, application development, and outsourcing. Merged with HP. Revenue of $22.1B and 136,000 employees. Senior Computer Operator/Administrator 2006-2007 Maintaining 99% uptime of ecommerce servers Monitor and resolve network and application alerts, involving start/stop services, reboots, and troubleshooting applications on client web servers Contact clients and engineers to resolve network problems causing outages Monitor daily and weekly maintenance and reboots on servers to assure network connectivity

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Antivirus Operations Agent 2004-2006 Deploy antivirus software definitions to client network desktops and servers Generate and deliver virus status reports to clients Investigate deployment problems, track progress and report resolution resulting in $2M cost savings for clients Write, test and implement antivirus solutions for new client business for $1M of new business contracts for department Computer Operator Associate 2003-2004 Maintain, format, and catalog media for backup of servers for EDS internal users and clients Ship tapes to offsite facility and receive tapes for data recovery Deliver tapes to restore facility in timely manner to minimize client outage for disaster recovery Monitor, control, and setup Window 2000 computer for multiple users in accordance with EDS policy Telephone Technical Support 2000-2003 Technical support of computer and network including Microsoft Windows 95/98, Windows NT 4.0, Windows 2000, and Windows XP Technical support for Microsoft Office Suite, VPN/RAS connectivity, and supported third party software for internal and external users Resolving over 95% for software problems EDUCATION: University of North Texas. Denton, Texas Bachelor of Arts PROFESSIONAL CERTIFICATIONS: Microsoft Certified Technology Specialist, Windows 2008 Network Infrastructure Configuration Microsoft Certified Technology Specialist, Windows 7 Configuration