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HST-3000

G.SHDSL Testing Users Guide

HST-3000
G.SHDSL Testing Users Guide

Notice Every effort was made to ensure that the information in this document was accurate at the time of printing. However, information is subject to change without notice, and JDSU reserves the right to provide an addendum to this document with information not available at the time that this document was created. Copyright Copyright 2007 JDS Uniphase Corporation. All rights reserved. JDSU, ACTERNA, Test and Measurement Solutions, and the JDSU and Acterna logo are trademarks of JDS Uniphase Corporation (JDS Uniphase). All other trademarks and registered trademarks are the property of their respective owners. No part of this guide may be reproduced or transmitted electronically or otherwise without written permission of the publisher. Trademarks JDS Uniphase, JDSU, Acterna, HST-3000, and HST-3000C are trademarks or registered trademarks of JDS Uniphase Corporation in the United States and/or other countries. GoDigital is a trademark or registered trademark of GoDigital Networks in the United States and/or other countries Specifications, terms, and conditions are subject to change without notice. All trademarks and registered trademarks are the property of their respective companies. Ordering This guide is a product of JDSU's Technical Information information Development Department, issued as part of the HST-3000. The catalog number for a printed guide is ML-060701. The catalog number for a CD-ROM containing all HST-3000 user documentation is ML-060301.

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HST-3000 G.SHDSL Testing Users Guide

Federal Communications Commission (FCC) Notice

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. In order to maintain compliance with the limits of a Class B digital device JDSU requires that quality interface cables be used when connecting to this equipment. Any changes or modifications not expressly approved by JDSU could void the user's authority to operate the equipment.

Industry Canada This Class B digital apparatus complies with Canadian Requirements ICES-003. Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.
HST-3000 G.SHDSL Testing Users Guide

iii

WEEE Directive JDSU has established processes in compliance with the Compliance Waste Electrical and Electronic Equipment (WEEE) Directive, 2002/96/EC. This product should not be disposed of as unsorted municipal waste and should be collected separately and disposed of according to your national regulations. In the European Union, all equipment purchased from JDSU after 2005-08-13 can be returned for disposal at the end of its useful life. JDSU will ensure that all waste equipment returned is reused, recycled, or disposed of in an environmentally friendly manner, and in compliance with all applicable national and international waste legislation. It is the responsibility of the equipment owner to return the equipment to JDSU for appropriate disposal. If the equipment was imported by a reseller whose name or logo is marked on the equipment, then the owner should return the equipment directly to the reseller. Instructions for returning waste equipment to JDSU can be found in the Environmental section of JDSUs web site at www.jdsu.com. If you have questions concerning disposal of your equipment, contact JDSUs WEEE Program Management team at WEEE.EMEA@jdsu.com.

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HST-3000 G.SHDSL Testing Users Guide

Contents

About This Guide

ix

Purpose and scope . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Assumptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Terminology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Application-oriented user guide . . . . . . . . . . . . . . . . . . . xi HST-3000 Base Unit Users Guide . . . . . . . . . . . . . . . . . . xi Safety instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Technical assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xiii

Chapter 1

Getting Started
About G.SHDSL testing . . . . . . . . . . . . . . . . . . . . . . . . . . . Quick tour . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Status LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connectors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sealing current terminator. . . . . . . . . . . . . . . . . . . . . . .

1 2 3 3 5 6

HST-3000 G.SHDSL Testing Users Guide

Contents

Chapter 2

G.SHDSL Testing

Accessing the G.SHDSL testing feature . . . . . . . . . . . . . . 8 Testing in G.SHDSL STU-R TE mode . . . . . . . . . . . . . . . . 9 Selecting STU-R TE mode . . . . . . . . . . . . . . . . . . . . . . . 9 Setting test parameters . . . . . . . . . . . . . . . . . . . . . . . . . 9 Setting general modem parameters . . . . . . . . . . . 10 Setting WAN parameters . . . . . . . . . . . . . . . . . . . . 12 Setting data parameters . . . . . . . . . . . . . . . . . . . . 13 Setting 802.1x security parameters . . . . . . . . . . . . 15 Setting ping parameters. . . . . . . . . . . . . . . . . . . . . 16 Setting PPP parameters . . . . . . . . . . . . . . . . . . . . 18 Setting ATM BERT parameters . . . . . . . . . . . . . . . 19 Setting EOC parameters . . . . . . . . . . . . . . . . . . . . 20 Setting trace route parameters . . . . . . . . . . . . . . . 22 Setting FTP/HTTP parameters . . . . . . . . . . . . . . . 23 Connecting to the line . . . . . . . . . . . . . . . . . . . . . . . . . 24 Testing the physical layer . . . . . . . . . . . . . . . . . . . . . . . 24 Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . . 26 Releasing IP addresses . . . . . . . . . . . . . . . . . . . . . . . . 27 Throughput testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 ATM BERT testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Testing in Ethernet TE mode . . . . . . . . . . . . . . . . . . . . . . 30 Selecting Ethernet TE mode . . . . . . . . . . . . . . . . . . . . 30 Setting test parameters . . . . . . . . . . . . . . . . . . . . . . . . 31 Setting STUN parameters . . . . . . . . . . . . . . . . . . . 32 Setting LAN parameters . . . . . . . . . . . . . . . . . . . . 33 Setting general parameter . . . . . . . . . . . . . . . . . . . 34 Connecting to the line . . . . . . . . . . . . . . . . . . . . . . . . . 34 Testing line quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . . 36 VLAN scan testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36 Testing in G.SHDSL through mode . . . . . . . . . . . . . . . . . 36 Selecting through mode . . . . . . . . . . . . . . . . . . . . . . . . 37

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HST-3000 G.SHDSL Testing Users Guide

Contents

Setting test parameters . . . . . . . . . . . . . . . . . . . . . . . . Setting LAN parameters . . . . . . . . . . . . . . . . . . . . Connecting to the line . . . . . . . . . . . . . . . . . . . . . . . . . Testing line quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . Performing a ping test . . . . . . . . . . . . . . . . . . . . . . . . . Emulating a G.SHDSL STU-C . . . . . . . . . . . . . . . . . . . . . Selecting STU-C mode . . . . . . . . . . . . . . . . . . . . . . . . Setting test parameters . . . . . . . . . . . . . . . . . . . . . . . . Setting CO parameters . . . . . . . . . . . . . . . . . . . . . Connecting to the line . . . . . . . . . . . . . . . . . . . . . . . . . Testing line quality. . . . . . . . . . . . . . . . . . . . . . . . . . . . ATM BERT testing. . . . . . . . . . . . . . . . . . . . . . . . . . . . Emulating a 380V Line RTU . . . . . . . . . . . . . . . . . . . . . .

37 37 39 40 41 41 41 42 42 43 44 45 46 49 50 50 51 52 53 53 53 54 55 57 57 59 60 61 62 63 63 64 65 66

Chapter 3

Interpreting Test Results


About G.SHDSL results . . . . . . . . . . . . . . . . . . . . . . . . . . G.SHDSL results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Summary results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Error results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Event log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Data errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . IP results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Ethernet results. . . . . . . . . . . . . . . . . . . . . . . . . . . Ping results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Trace route results . . . . . . . . . . . . . . . . . . . . . . . . ATM general results . . . . . . . . . . . . . . . . . . . . . . . ATM OAM results . . . . . . . . . . . . . . . . . . . . . . . . . ATM channel results . . . . . . . . . . . . . . . . . . . . . . . ATM BERT results . . . . . . . . . . . . . . . . . . . . . . . . FTP/HTTP results . . . . . . . . . . . . . . . . . . . . . . . . . Performance results . . . . . . . . . . . . . . . . . . . . . . . . . . Signal results. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Loop status results . . . . . . . . . . . . . . . . . . . . . . . . . . . Identity results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CO requested configs results . . . . . . . . . . . . . . . . . . .

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vii

Contents

EOC results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 EOC Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 EOC Counters . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Ethernet TE mode results . . . . . . . . . . . . . . . . . . . . . . . . 68 Ethernet Summary results . . . . . . . . . . . . . . . . . . . . . . 68 STUN results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Ping results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 VLAN Scan results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Trace route results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 IP results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Ethernet results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Event Log results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 FTP/HTTP results . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 380V Line RTU results . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Summary results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Error results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71 Signal results . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Chapter 4

Troubleshooting

73

Interpreting messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 74 Resolving problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Operating the unit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Performing tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78 General test problems . . . . . . . . . . . . . . . . . . . . . . 78 G.SHDSL test problems. . . . . . . . . . . . . . . . . . . . . 78

Glossary Index

87

93

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HST-3000 G.SHDSL Testing Users Guide

About This Guide

This chapter describes how to use this guide. Topics discussed in this chapter include the following: Purpose and scope on page x Assumptions on page x Terminology on page x Application-oriented user guide on page xi HST-3000 Base Unit Users Guide on page xi Safety instructions on page xi Technical assistance on page xii Conventions on page xiii

HST-3000 G.SHDSL Testing Users Guide

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About This Guide Purpose and scope

Purpose and scope


The purpose of this guide is to help you successfully use the features and capabilities of the Acterna HST-3000. This guide includes task-based instructions that describe how to configure, use, and troubleshoot the HST-3000s G.SHDSL testing option.

Assumptions
This guide is intended for novice, intermediate, and experienced users who want to use the HST-3000 effectively and efficiently. We are assuming that you have basic computer experience and are familiar with basic telecommunication concepts, terminology, and safety.

Terminology
The following terms have a specific meaning when they are used in this guide: HST-3000 Handheld Services Tester 3000. In this users guide, HST-3000 is used to refer to the HST-3000 family of products or to the combination of a base unit and attached SIM. HST is also sometimes used to refer to the base unit/SIM combination. SIM Service Interface Module. Sometimes referred to generically as the module. For definitions of other terms used in this guide, see the Glossary beginning on page 87.

HST-3000 G.SHDSL Testing Users Guide

About This Guide Application-oriented user guide

Application-oriented user guide


The HST-3000 G.SHDSL Testing Users Guide is an application-oriented users guide containing information about using the HST-3000 to perform test operations on G.SHDSL services. This guide includes an overview of testing features, instructions for using the HST-3000 in STU-R TE (terminal equipment) mode, Ethernet TE mode, STU-R through mode, and STU-C mode. This guide also contains test result descriptions and contact information for JDSUs Technical Assistance Center (TAC). This users guide should be used in conjunction with the HST-3000 Base Unit Users Guide.

HST-3000 Base Unit Users Guide


The HST-3000 Base Unit Users Guide contains overall information relating to device and general functions such as using the unit with a keyboard, peripheral support, battery charging, saving and printing results, and managing files. This guide also contains technical specifications for the base unit and a description of JDSUs warranty, services, and repair information, including terms and conditions of the licensing agreement.

Safety instructions
Safety and compliance information are provided in the HST Safety and Compliance Information booklet included with the HST-3000 user documentation CD-ROM.

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xi

About This Guide Technical assistance

Technical assistance
If you need assistance or have questions related to the use of this product, call or e-mail JDSUs Technical Assistance Center (TAC) for customer support. Before contacting TAC, you should have the serial numbers for your HST-3000 unit. (see Locating the serial number in the HST-3000 Base Unit Users Guide). Table 1 lists contact information for technical assistance. For the latest TAC information, go to www.jdsu.com or contact your local sales office for assistance. Contact information for regional sales headquarters is listed on the back cover of this guide. Table 1
Region Americas

Technical assistance centers


Phone Number 1-866-ACTERNA 1-866-228-3762 301-353-1550 +49 (0) 7121 86 1345 (JDSU Germany) +852 2892 0990 (Hong Kong) +8610 6833 7477 (Beijing-China) tac@jdsu.com

Europe, Africa, and Mid-East Asia and the Pacific

hotline.europe@jdsu.com

During off-hours, you can request assistance by doing one of the following: leave a voice message at the TAC for your region; email the North American TAC (tac@jdsu.com); submit your question using our online Technical Assistance request form at www.jdsu.com.

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HST-3000 G.SHDSL Testing Users Guide

About This Guide Conventions

Conventions
This guide uses naming conventions and symbols, as described in the following tables. Table 2 Typographical conventions
Example Press the OK key.

Description User interface actions and buttons or switches you have to press appear in this typeface. Code and output messages appear in this typeface. Text you must type exactly as shown appears in this typeface. Variables appear in this typeface. Book references appear in this typeface.

All results okay Type: a:\set.exe in the dialog box. Type the new hostname. Refer to Newtons Telecom Dictionary

Table 3

Keyboard and menu conventions


Example Press Ctrl+s Press Alt+f,s On the menu bar, click Start > Program Files.

Description A plus sign + indicates simultaneous keystrokes. A comma indicates consecutive key strokes. A slanted bracket > indicates choosing a submenu from menu.

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xiii

About This Guide Conventions

Table 4

Symbol conventions

This symbol represents a general hazard.

This symbol represents a risk of electrical shock.

This symbol represents a risk of explosion. This symbol represents a Note indicating related information or tip.

This symbol, located on the equipment or its packaging indicates that the equipment must not be disposed of in a land-fill site or as municipal waste, and should be disposed of according to your national regulations. Table 5 Safety definitions Indicates an imminently hazardous situation which, if not avoided, will result in death or serious injury.

DANGER

WARNING Indicates a potentially hazardous situation which, if not avoided, could result in death or serious injury. CAUTION Indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injury.

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HST-3000 G.SHDSL Testing Users Guide

Chapter 1

Getting Started

1
This chapter provides a general description of the HST-3000s optional G.SHDSL testing features. Topics discussed in this chapter include the following: About G.SHDSL testing on page 2 Quick tour on page 3

HST-3000 G.SHDSL Testing Users Guide

Chapter 1 Getting Started About G.SHDSL testing

About G.SHDSL testing


The HST-3000s optional G.SHDSL testing feature enables users to emulate an STU-R, STU-C, and Ethernet terminal equipment (TE) to turn up and troubleshoot G.SHDSL circuits, and the service over the circuit. Using the optional IP suite or optional on-board web browser, the HST-3000 can also validate a data connection over the network. The capabilities of the G.SHDSL feature include the following: Both remote and central office (exchange) modem emulation Ethernet TE emulation to verify service on the premises LAN Various physical line and EOC standards User EOC messages Network layer and PPP emulation and authentication IP layer routing ATM loopback ATM F5 loopback ATM BERT capability IP ping Web browser In-line STU-R TE replacement through mode Supports 2-wire or 4-wire interface

HST-3000 G.SHDSL Testing Users Guide

Chapter 1 Getting Started Quick tour

Quick tour
The following section describes the status indicators and connectors applicable to G.SHDSL.

Status LEDs These indicators report the status of the application. The function of each LED is described in Table 6. Table 6
LED Sync

Status LEDs
Function A two-color LED that reports the status of modem synchronization. Flashing green indicates that the modems are training. Solid green indicates that the modems have synchronized. Solid red indicates a synchronization error has occurred. A two-color LED that reports the status of the data connection. Flashing green indicates that the data connection is not yet established. Solid green indicates that a data connection has been established with the network (so that the HST-3000 may send and receive data on the network). Solid red indicates that a data connection error. A two-color LED that reports modem errors. Solid red indicates an error condition.

Data

Error Alarm

tions.

A two-color LED that indicates alarm condiSolid red indicates a local alarm condition. Solid amber indicates a remote alarm condition.

HST-3000 G.SHDSL Testing Users Guide

Chapter 1 Getting Started Quick tour

Table 6
LED Lpbk

Status LEDs (Continued)


Function The loop back LED indicates a loopback condition. Solid amber indicates that a local loopback has been achieved. Indicates the battery status. The Batt LED is off when the battery has a useful charge. Solid green indicates the AC adapter is plugged in. Solid red indicates the battery is approximately 20 percent or below of full charge. Flashing red indicates approximately five minutes of use remains. When this happens, the battery should be charged or replaced immediately. Solid amber indicates the battery capacity indicator (gas gauge) needs to be reset. For information about replacing or charging the battery, see the HST-3000 Base Unit Users Guide.

Batt

HST-3000 G.SHDSL Testing Users Guide

Chapter 1 Getting Started Quick tour

Connectors The connectors for G.SHDSL are located on the right side of
the SIM, as shown in Figure 1.

base unit

SIM

G.SHDSL connector

Figure 1

G.SHDSL connector

Use the 8-pin modular jack (G.SHDSL connector) for connection to G.SHDSL circuits. If you are using through mode, connect an Ethernet cable to the Ethernet jack on the top panel. WARNING: ELECTRICAL SHOCK Electrical shock may result in serious injury or death. Use care when connecting to telecommunications circuits, to be sure that you do not come in contact with exposed conductors or power mains. Connect TNV signals to TNV ports only. The connector uses pins 4 and 5 for 2-wire G.SHDSL and the first pair of 4-wire G.SHDSL. The second pair for 4-wire uses either 1 and 2 or 3 and 6.

HST-3000 G.SHDSL Testing Users Guide

Chapter 1 Getting Started Quick tour

Sealing current The sealing current terminator, HST3000-SC, is an optional terminator accessory available for DSL service. It is used when sealing

current or wetting current must be terminated. Typically this occurs in an all-digital environment, but is not typical in DSL since the equipment (NT1 or telephone) provides termination. The LED on the module indicates presence of sealing current. Place the module in-line, using the provided test cable. The module is designed to terminate voltages under 80 volts, anything over 80V may make the module act erratic (LED flicker, go dim, etc.) NOTE: It is not recommended leaving the sealing current terminator on the line in the presence of a repeater because the module oscillates and could cause signal integrity issues effecting HST test results. CAUTION: DAMAGE TO MODULE Placing the sealing current terminator on a line with voltage over 150 volts may damage the unit.

HST-3000 G.SHDSL Testing Users Guide

Chapter 2

G.SHDSL Testing

2
This chapter provides task-based instructions for using the optional HST-3000 G.SHDSL testing features. Topics discussed in this chapter include the following: Accessing the G.SHDSL testing feature on page 8 Testing in G.SHDSL STU-R TE mode on page 9 Testing in Ethernet TE mode on page 30 Testing in G.SHDSL through mode on page 36 Emulating a G.SHDSL STU-C on page 41 Emulating a 380V Line RTU on page 46

HST-3000 G.SHDSL Testing Users Guide

Chapter 2 G.SHDSL Testing Accessing the G.SHDSL testing feature

Accessing the G.SHDSL testing feature


Using an HST-3000 with G.SHDSL testing capability, you can perform tests in the following modes: STU-R TE (terminal equipment) STU-R through STU-C TE STU-C through 380V Line RTU Ethernet TE The following procedure describes how to access the G.SHDSL testing feature. To access the G.SHDSL testing feature 1 Press the Home navigation key. 2 Press the G.SHDSL soft key. The G.SHDSL Measurements menu appears.

The following sections describe these modes and how to use them.

HST-3000 G.SHDSL Testing Users Guide

Chapter 2 G.SHDSL Testing Testing in G.SHDSL STU-R TE mode

Testing in G.SHDSL STU-R TE mode


In STU-R TE modem emulate mode, you can use the HST-3000 to terminate the line instead of the CPE. The modem emulation test involves the following steps: selecting modem emulate mode setting test parameters connecting to the line performing the tests

Selecting The first step for the test is to select STU-R TE modem STU-R TE mode emulate mode.
To select STU-R TE mode From the G.SHDSL Measurements menu, select G.SHDSL STU-R TE. The Summary statistics menu appears. The HST is in STU-R TE mode.

Setting test Before you begin testing, make sure the HST-3000 setup parameters matches the parameters of the line that you are testing.
The following sections describe how to set the test parameters. NOTE: To synchronize with the modem at the other end, you only need to set the general modem parameters. To use IP ping or the web browser, you must set the other parameters as well.

HST-3000 G.SHDSL Testing Users Guide

Chapter 2 G.SHDSL Testing Testing in G.SHDSL STU-R TE mode

Setting general The following procedure describes how to set the general modem modem parameters. parameters To set the general modem parameters 1 Press the Configure navigation key. The parameter soft keys appear. 2 Press the GENERAL soft key. The General Settings menu appears.

3 Select Phys. Standard, and then change the settings as appropriate for the physical standard in use. This is the physical standard to which the modem will operate: G.991.2 (Annex A) G.991.2 (Annex B) G.991.2 (Annex B ANFP) G.991.2 (Annex A) 4-wire G.991.2 (Annex B) 4-wire G.991.2 (Annex B ANFP) 4-wire 4 Select Func. Standard, and then change the settings as appropriate for the functional standard in use. The functional standard is the standard to which the modem will adhere, G.991.2 (mostly North America), or ETSI TS 101 524-1 (mostly Europe).

10

HST-3000 G.SHDSL Testing Users Guide

Chapter 2 G.SHDSL Testing Testing in G.SHDSL STU-R TE mode

5 Select Auto Sync, and then change the settings as appropriate for auto sync. This specifies whether the HST-3000 will automatically attempt to re-sync with the DSLAM if the connection drops. 6 Select Power Backoff, and then change the settings as appropriate for power backoff. When enabled, this allows the transceiver to reduce the transmit power by 6 dB if the estimated line power loss is 6 dB or less. 7 Select Rate Mode, and then specify the baud rate mode. This selection is only available for 2-wire circuits. The fixed mode requests a particular rate at the connection. Adaptive mode allows the CPE and the DSLAM to negotiate a baud rate. 8 Select Payload Rate, and then enter the data transfer rate. This is the actual data transfer rate over the circuit. This should be a number between 64 and 2312 for 2-wire, and 384-4608 for 4-wire. 9 Select ASYMM. PSD, and then select the asymmetric power spectral density (Asymm. PSD) mask setting. When enabled, this forces the transceivers output power level to remain within the G.991.2 requirements. The Auto setting uses the same setting as the other end. If disabled, power spectral density will be symmetric. 10 Select Startup Margin, and then select the startup margin. This is the margin value the transceiver will use when selecting the line rate during adaptation. This is only used when the rate mode is adaptive. Chose 0 to 10 dB in 1 dB increments. 11 Select SNEXT Margin, and then specify the self near-end cross-talk setting (SNEXT).

HST-3000 G.SHDSL Testing Users Guide

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Chapter 2 G.SHDSL Testing Testing in G.SHDSL STU-R TE mode

The SNEXT setting is the minimum desired margin using self-NEXT noise model 49 disturbers. This is a dB margin requirement in addition to the noise margin threshold, that makes the connection more robust. However, use of SNEXT may cause a rate reduction as the connection must achieve both this margin and the regular noise margin. Chose -10 to 10 dB in 1 dB increments. The general modem parameters are set. Setting WAN The following procedure describes how to set the wide area parameters network (WAN) parameters. The WAN interface is the DSL connection to tip and ring. To set the WAN parameters 1 Press the WAN soft key. The WAN Settings menu appears.

2 Select IP Mode, and then set the IP mode to either Static or DHCP (dynamic host configuration protocol). 3 Select IP Address, and then enter the IP address. 4 Select Net Mask, and then enter the net mask. 5 Select Gateway, and then enter the gateway address. 6 Select DNS, and then enter the address of the domain name server.

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7 Select Which MAC, then specify either User Defined or Factory Default. 8 If the Which MAC parameter is set to User Defined, select MAC Address, then enter the appropriate address. 9 Select VLAN, then set it to On or Off. The WAN parameters are set. Setting data To use ping, trace route, FTP/HTTP, or the web browser, the parameters data configuration must be set correctly. The VPI and VCI settings must match the customer-facing settings for the ADSL ports on the DSLAM. NOTE: You may achieve synchronization with the DSLAM without configuring these settings, but you must configure these to use ping, trace route, FTP/HTTP, or the web browser. Be sure to check these settings before you proceed with testing. Check the trouble ticket or call your help desk for assistance. The following procedure describes how to specify the data settings.

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To set the data parameters 1 Press the DATA soft key. The Data Settings menu appears.

2 Select Data Mode and then choose a mode. IPoE is IP over Ethernet IPoA is IP over ATM PPPoA is PPP over ATM PPPoE is PPP over Ethernet ATM Loopback allows ATM cells to be looped back. IPoE MVC Video is an optional mode for IP video testing. For more information, see the HST-3000 IP Video Testing Users Guide. Bridged Ethernet - HST acts as a layer two bridging device between the WAN and LAN (no routing). ATM BERT allows bit error rate testing over the ATM layer. 3 Select 802.1x Security and then specify whether 802.1x authentication is supported on your network. This setting is only applicable if you are using IPoE data mode. 4 Select STUN Enabled and then specify whether STUN is enabled.

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This setting is only applicable if you are using IPoE data mode in Ethernet TE mode. 5 Select VC, and then enter the virtual path indicator (VPI) and virtual channel indicator (VCI) for the virtual channel (VC) under test. 6 If you selected IPoE, IPoA, PPPoA, PPPoE, MVC Video, or Bridged Ethernet Data Mode, select TX ATM PCR and enter the transmit peak cell rate. Unlimited transmits the maximum cell rate allowed on the circuit. User Specified allows you to enter a value from 2 to 50000 cells per second. NOTE: If the rate entered is not attainable, the HST will round down to the next attainable rate. 7 If you selected IPoE, IPoA, PPPoA, or PPPoE Data Mode, select Encapsulation, and then specify the appropriate setting. 8 If you selected ATM Loopback Data Mode, select Loopback Mode and specify whether to loop ALL cells or only TTC cells. The data parameters are set. Setting 802.1x The 802.1x Settings menu appears only if you are using the security IPoE data mode and 802.1x Security is set to Yes on the parameters Data Settings menu. IEEE 802.1x offers a framework for authenticating and controlling user traffic to a protected wireless network. Authentication involves a supplicant (a client device) attempting to connect with an authenticator (the 802.11 access point). The access point (authenticator) blocks all other traffic until it can verify the client's identity. Once authenticated, the access point opens the client's port for other types of traffic.
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For this authentication, the HST acts as a supplicant. The following procedure describes how to specify the 802.1x settings. To set 802.1x parameters 1 Press the 802.1x soft key. You may need to scroll left or right to find it. The 802.1x Settings screen appears.

2 Press 1 then select whether 802.1x Security authentication is supported on your network. 3 Press 2 then enter the Username. 4 Press 3 then enter the Password. The 802.1x parameters are set. On the main screen, a lock icon indicates whether you are authenticated (indicated by a secured/closed lock) or unauthenticated (an open lock). Setting ping The following procedure describes how to set the ping paramparameters eters.

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To set the ping parameters 1 Press the PING soft key. The Ping Settings menu appears.

2 Select Address Type, and then select either IP Address or DNS Name (domain name server name). IP Address uses the numeric address, DNS Name uses the domain name, such as www.jdsu.com 3 Select IP Address, and then enter the IP address. We recommend you use the IP address or Domain Name Services (DNS) name of the ISP gateway of the customer's service provider. It is also possible to ping any internet address or the network Broadband Remote Access Server (BRAS). 4 Select DNS Name, and then enter the DNS name. 5 Select Number Pings, and then set the number of pings to send before stopping. 6 Select Pings/second, and then set the number of pings per second. 7 Select Packet size, and then set the packet size. The default is 16. Change this only if needed. The ping parameters are set.

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Setting PPP The following procedure describes how to set the point-toparameters point protocol (PPP) parameters. To set the PPP parameters 1 Press the PPP soft key. The PPP Settings menu appears.

2 Select PPP Mode, and then select either Client or Server. Client is normally used. Use Server only when you have an ATU-C. This feature allows a remote ATU-R to establish a PPP session with the HST-3000. NOTE: If you selected Server as the PPP mode, connect only to other devices with the same service name. 3 Select User Name, and then enter a valid user name. This must be a valid user account with an ISP. 4 Select Use Provider, and then select either Yes or No. This option indicates whether to append the user name with the service provider domain name (for example, earthlink.net). Select Yes only if usernames for the ISP must include the domain name as part of the username. This setting automatically appends the @ sign for you.

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5 Select Provider, and then enter the provider name. This is required if you selected Yes for Use Provider. 6 Select Password, and then enter the user password. This must be a valid password that matches the user name above. Passwords are often case-sensitive. 7 Select Use Service Name. 8 If you selected Yes for Use Service Name, enter the Service Name. The PPP parameters are set. Setting ATM BERT If you selected ATM BERT as the data mode on the Data parameters settings menu, the ATM BERT parameters must be set. The ATM BERT data mode is only available in modem emulate mode. To set the ATM BERT parameters 1 Press the ATM BERT soft key. The ATM BERT Settings menu appears.

2 Select Bert Mode, and then select Rx Only, Tx Only, or Tx and Rx. 3 Select Bandwidth %, and then enter the percentage of bandwidth to test. 4 Select Pattern, and then select a Bert pattern.
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5 Select Pattern Invert, and then select whether to invert the pattern. 6 Select Duration, and then select a test duration from the following: Continuous 1 Minute 15 Minutes 1 Hour User Defined 7 If you selected a User Defined Duration, select Custom Duration, and enter the number of minutes for the test duration. 8 Select Threshold Enable, and then indicate whether a threshold is enabled. 9 If Threshold Enable is Enabled, select Threshold, and then enter the threshold. The ATM BERT parameters are set. Setting EOC The following procedure describes how to set the embedded parameters operations channel (EOC) parameters.

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To set the EOC parameters 1 Press the EOC soft key. The EOC Settings menu appears.

2 Select EOC Standard, and then specify one of the following standards: G.991.2, ETSI TS 101 524-1, T1E1 4/99-006R6, or ETSI TS 101 524. 3 Select EOC Message, and then select one of the following messages to send:
To send this message... Discovery Probe Inventory Request Initiate System Loopback Terminate System Loopback Initiate Element Loopback Terminate Element Loopback Status Request Full Status Request Press... the 1 key the 2 key the 3 key the 4 key the 5 key the 6 key the 7 key the 8 key

This is the message transmitted when the Send EOC message menu item is selected. Change this only if another specific message is needed. 21

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4 Optional. Select Req Remote Stats to request statistics from the far end. The EOC parameters are set. Setting trace route The following procedure describes how to set the trace route parameters parameters. For all modes except TE mode, the WAN interface is the DSL connection to tip and ring. To set the trace route parameters 1 Press the Trace Route soft key. You may need to use the left or right arrow key to find the TRACERT soft key. The Trace Route Settings menu appears.

2 Select Address Type, and then select either IP address or DNS Name (domain name server name). 3 Select IP Address, and then enter the IP address. 4 Select DNS Name, and then enter the DNS name. 5 Select Packet Type, and then set the packet type to one of the following: ICMP (Internet Control Message Protocol) UDP (User Datagram Packet). 6 Select DNS Lookup, and then indicate whether you want to lookup names for hops. The trace route parameters are set. 22
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Setting FTP/HTTP The following procedure describes how to configure FTP/ parameters HTTP (throughput) parameters. To set FTP/HTTP parameters 1 Press the FTP/HTTP soft key. You may need to use the left or right arrow key to find the FTP/HTTP soft key. The FTP/HTTP Settings menu appears.

2 Press the 1 key, and then enter a user name. Use the up and down arrows to indicate a letter or number, or use the keyboard keys. 3 Press the OK key to accept the changes. 4 Press the 2 key, and then enter a password. Use the up and down arrows to indicate a letter or number, or use the keyboard keys. 5 Press the 3 key, and then indicate whether you want to download or upload. 6 Press the 4 key, and then indicate the upload file size. 7 Press the 5 key, and then specify the upload content, either Pseudo-random or Fixed Pattern - AA55.

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8 Press the 6 key, and then select an HTTP Authentication configuration. None no user name/password authentication needed Basic the client sends the username and password entered, with no security Digest the client sends the user name and password in a series of hashes for added security. The FTP/HTTP (throughput) parameters are set.

Connecting to After setting the test parameters, you can connect to the line. the line
To connect to the line 1 Connect one end of the test cable to the jack on the side of the module. 2 Connect the other end of the cable using clip leads to clamp onto tip and ring as shown below.

Line port

4 5

ADSL Line

NID

N E T W O R K

The test leads are connected.

Testing the You can use the HST-3000 to test the physical layer of the physical layer G.SHDSL link. The following procedure describes the basic
test for the G.SHDSL link.

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To perform a basic G.SHDSL link test Connect to the line and allow the unit to train on the line. If the unit achieves sync at the desired data rates, noise margins, attenuation, and no errors, the G.SHDSL link is good.

Testing line Once connected to the line, the HST-3000 gathers statistics quality for the line. These statistics are used to determine the line
quality. To test line quality 1 Connect to the line. The modem begins to train on the line automatically. When it reaches data mode, the HST-3000 begins gathering statistics.

Once data synchronization occurs, the Actions soft key appears. 2 Optional. To verify ATM level connectivity, press the Actions soft key then select either Send F5 Segment or Send F5 End-End. This sends a F5 loop command to the applicable device.

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3 Optional. To send an EOC Message, press the Actions soft key then select Send EOC Message. If in 4-wire mode, select the pair on which the message will be sent. The EOC message that you selected in the EOC Settings menu is sent. 4 Press the Display soft key to view different types of statistics. If in 4-wire mode, statistics can be viewed for pair 1, pair 2 or both. Press the right or left arrow to select the pair. See About G.SHDSL results on page 50 for information on interpreting the results. 5 Press the Results soft key to save the results to a text file, if desired. For more information on saving results and managing the files, see the HST-3000 Base Unit Users Guide. 6 Press the DSL Stop soft key to stop the modem. All DSL results will remain in view until the modem is started again or another test is selected. Testing line quality is complete.

Performing a The following procedure describes how to perform a ping test. ping test The ping test sends a ping packet through the modem to an
IP address or DNS name (could be a network switch or web address) to test for connectivity. NOTE: You can also check connectivity using the web browser. See Web browser in the base manual for more information.

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To perform a ping test 1 Press the Actions soft key. NOTE: To use ping (or the browser), the data mode parameters must be correctly set to match the connection. If the Data LED is not lit, the network connection is not ready and the ACTIONS soft key will not be visible. 2 Select a ping method: Ping Once sends a single ping to the network. Start Ping consecutively sends multiple pings to the network, up to the number of pings configured. 3 Press the Results soft key to clear the results or save them to a text file. For more information on saving results and managing the files, see the HST-3000 Base Unit Users Guide. The test is complete.

Releasing IP The HST allows you to release allocated IP addresses, so addresses they can be used in other applications. The IP release feature
IP over Ethernet (IPoE) PPP over Ethernet (PPPoE) PPP over ATM (PPPoA) For instructions setting the data mode, see Setting data parameters on page 13. The following procedure describes how to release IP addresses.

is available when the data mode is set to one of the following:

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To release IP addresses 1 Press the Home navigation key. 2 Connect the HST to the line. See Connecting to the line on page 24. 3 Press the Display soft key. 4 Press the 4 key, and then press the 1 key. The IP results window appears. 5 Press the Actions soft key. 6 Select either Log-Off or IP-Release. The Data LED goes dark. The Log-Off and IP-Release options are only available when you are viewing the IP results window. The IP address is now available for use in other applications.

Throughput Using the FTP/HTTP throughput feature, you can perform a testing file transfer to test the throughput of the circuit.
To test throughput 1 Specify the FTP/HTTP settings (see Setting FTP/HTTP parameters on page 23). 2 Navigate to the FTP/HTTP results screen. 3 Press the Actions soft key. 4 Select FTP/HTTP and then Enter Address. 5 Enter the address using the keypad. 6 Press OK to begin the file transfer. The results appear on the screen. See FTP/HTTP results on page 70 for information on interpreting the results.

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ATM BERT The HST-3000 allows testing of the ATM layer using a bit error testing rate test (BERT). The following procedure describes how to
perform an ATM BERT. To perform an ATM BERT test 1 Verify that ATM BERT is selected as the Data Mode. See Setting data parameters on page 13. 2 Press the Home navigation key. 3 Connect the HST to the line. See Connecting to the line on page 24. Once data synchronization occurs, the Actions soft key appears. 4 Press the Actions soft key then select Start ATM BERT. 5 Press the Display soft key. 6 Press the 4 key then select ATM BERT. The ATM BERT results window appears.

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7 To insert an error, press the Actions soft key then select Inject ATM BERT Error. The Injected Errors counter should increment. 8 Press the Results soft key to clear or save the results. See ATM BERT results on page 61 for information on interpreting the results. You have completed the ATM BERT test.

Testing in Ethernet TE mode


In Ethernet TE mode, you can use the HST-3000 to emulate Ethernet terminal equipment. You can connect to an Ethernet LAN or to the Ethernet port on the customer modem. You can then ping through the modem to a network switch or web address to test for connectivity. The Ethernet TE test involves the following steps: selecting Ethernet TE mode setting test parameters connecting to the line performing the tests

Selecting The first step for the test is to select Ethernet TE mode. Ethernet TE mode To select Ethernet TE mode
1 Press the Home navigation key. 2 Press the ETHERNET soft key.

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The Ethernet Measurements menu appears.

3 To specify Ethernet TE mode, select Ethernet TE. The Ethernet TE Summary appears. The HST is in Ethernet TE mode.

Setting test Before you begin testing, make sure the test settings on the parameters HST-3000 match the settings of the line that you are testing.
The following settings must be specified on the HST: Data settings (see Setting data parameters on page 13) 802.1x settings (see Setting 802.1x security parameters on page 15) STUN settings (see Setting STUN parameters on page 32) PPP settings (see Setting PPP parameters on page 18) Ping settings (see Setting ping parameters on page 16) Trace route settings (see Setting trace route parameters on page 22) FTP/HTTP settings (see Setting FTP/HTTP parameters on page 23) LAN settings (see Setting LAN parameters on page 33) General settings (see Setting general parameter on page 34)

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Setting STUN This screen is only available if you are using IPoE data mode parameters and STUN Enabled is set to Yes on the Data Settings menu. STUN (Simple Transversal of UDP [User Datagram Protocol] Through NATs [Network Address Translators]) allows VoIP calls across a NAT router. These settings should only be changed if necessary. The following procedure describes how to specify the STUN settings. To set the STUN parameters 1 Press the STUN soft key. The STUN Settings menu appears.

2 Select Address Type, and then specify whether an IP Address or DNS Name is used. 3 If you selected IP Address in step 2, select Server IP, and then enter the IP address of the STUN server. If you selected DNS Name in step 2, select Server Name, and then enter DNS name of the STUN server. 4 Select Server Port, and then enter the port number for the STUN server. 5 Select Client Port and then enter the client port number.

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6 Select NAT Refresh and then specify the NAT refresh rate. This is the number of seconds between messages to the STUN server to keep the NAT mapping alive. The STUN parameters are set. NOTE: If STUN is enabled, the data layer will not come up until the STUN client on the HST has determined the type of NAT used between the HST and the STUN server.

Setting LAN The following procedure describes how to set the LAN paramparameters eters. To set the LAN parameters 1 Press the LAN soft key. The LAN Settings menu appears.

2 Select IP Mode, and then set the IP mode to either Static or DHCP (dynamic host configuration protocol). 3 Select IP Address, and then enter the IP address. 4 Select Net Mask, and then enter the net mask.

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5 Select Gateway, and then enter the gateway address. 6 Select DNS, and then enter the address of the DNS server. The LAN parameters are set. Setting general The following procedure describes how to specify the general parameter settings. To set the general parameters 1 Press the GENERAL soft key. The General Settings menu appears. 2 Select Event Log Size and then specify the size of the event log. The general parameters are set.

Connecting to After setting the test parameters, you can connect to the line. the line
To connect to the line 1 Connect the cross-over Ethernet cable to the Ethernet port on the top panel as shown below.
Ethernet port N E T W O R K

Modem

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2 Connect the other end of the cable to the LAN or modem Ethernet port. 3 Check for a green link light on the HST Ethernet port to verify a proper cable connection. The test leads are connected.

Testing line Once connected to the line, the HST-3000 gathers statistics quality for the line. These statistics are used to determine the line
quality. To test line quality 1 Connect to the line. The Ethernet TE statistic menu appears.

2 Press the Display soft key to view different types of statistics. If in 4-wire mode, statistics can be viewed for pair 1, pair 2 or both. Press the right or left arrow to select the pair. See About G.SHDSL results on page 50 for information on interpreting the results. 3 Press the Results soft key to clear the results or to save them to a file. For more information on saving results and managing the files, see the HST-3000 Base Unit Users Guide. Testing line quality is complete.
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Performing a You can do a ping test to test for connectivity. See Performing ping test a ping test on page 26 for more information. VLAN scan The VLAN scan test scans the current interface for active testing VLAN activity.
To run a VLAN scan test 1 Press Home to return to the results screens. 2 Select the Display soft key, and then select VLAN Scan Results. 3 Press the Actions soft key. 4 Select Start VLAN Scan. Results appear on the screen. See VLAN Scan results on page 69 for information on interpreting the results. 5 Press the Actions soft key. 6 Select Stop VLAN Scan.

Testing in G.SHDSL through mode


In through mode, you can use the HST-3000 to replace the customers G.SHDSL modem to help sectionalize troubles. You can operate the HST in either STU-R through or STU-C through mode. The through mode test involves the following steps: selecting through mode setting test parameters connecting to the line performing the tests 36

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Selecting The first step for the test is to select a through mode. through mode
To select a through mode From the G.SHDSL Measurements menu, select one of the following modes: G.SHDSL STU-R Through G.SHDSL STU-C Through The Summary statistics appear. The HST is in through mode.

Setting test Before you begin testing, you must make sure that the parameters HST-3000 setup matches the parameters of the line that you
are testing. The following parameters can be changed: General modem parameters (see Setting general modem parameters on page 10) Data parameters (see Setting data parameters on page 13) Ping parameters (see Setting ping parameters on page 16) PPP parameters (see Setting PPP parameters on page 18) LAN parameters (see Setting LAN parameters on page 37) WAN parameters (see Setting WAN parameters on page 12) To synchronize with the modem at the other end, you only need to set the general modem parameters. To use IP ping or the web browser, you must set the other parameters as well. Setting LAN The following procedure describes how to set the LAN paramparameters eters.

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To set the LAN parameters 1 Press the LAN soft key. The LAN Settings menu appears.

2 Select NAT (network address translation), and then enable or disable as appropriate. Use this when the customer CPE modem/router assigns private IP addresses. 3 Select Server IP, and then enter the testers LAN server IP address. 4 Select Netmask, and then enter the LAN net mask address. 5 Select DHCP Server, and then enable or disable the testers DHCP server. Enable the DHCP server when the customers CPE is configured to receive an IP address automatically. 6 If DHCP Server is enabled, perform the following steps. a Enter the starting IP address for the testers DHCP server. b Enter the pool size. This is how many IP addresses the testers DHCP server may assign to other computers.

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7 Select Media Type, then select the type of speed and duplex type that your LAN uses. The Auto selection will automatically detect the media type. The LAN parameters are set.

Connecting to After setting the test parameters, you can connect to the line. the line
To connect to the line 1 Connect one end of the test cable to the 8-pin jack on the right-hand side of the HST-3000. 2 Connect the other end of the cable to Tip and Ring using either the modular jack or clip leads.
Ethernet port

NID
Line port

or
Wall jack

3 Perform the following steps to connect to the CPE. a Connect one end of the Ethernet cable to the Ethernet jack on the top of the HST-3000. b Connect the other end of the cable to the PC, hub, or router. Use a crossover cable if you are connecting to a PC. Use a straight cable if you are connecting to a hub or router. The test leads are connected.

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Testing line Once connected to the line, the HST-3000 gathers statistics quality for the line. These statistics are used to determine the line
quality. To test line quality 1 Connect to the line. The modem begins to train on the line automatically. When it reaches data mode, the HST-3000 begins gathering statistics.

2 Optional. To send an EOC Message, perform the following: a Press the Actions soft key. NOTE: The Actions soft key is only available when the modem has reached Data Mode. b Select Send EOC Message. If in 4-wire mode, select the pair on which the message will be sent. The EOC message that you selected in the EOC Settings menu is sent. T 3 Press the Display soft key to view different types of statistics. If in 4-wire mode, statistics can be viewed for pair 1, pair 2 or both. Press the right or left arrow to select the pair. 40
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See About G.SHDSL results on page 50 for information on interpreting the results. 4 Press the Results soft key to save the results to a text file, if desired. For more information on saving results and managing the files, see the HST-3000 Base Unit Users Guide. Testing line quality is complete.

Performing a You can do a ping test to test for connectivity. See Performing ping test a ping test on page 26 for more information.

Emulating a G.SHDSL STU-C


You can use the HST-3000 to emulate a G.SHDSL STU-C to help sectionalize troubles. Using this mode involves the following steps: selecting STU-C TE mode setting test parameters connecting to the line performing the tests

Selecting The first step for the test is to select STU-C mode. STU-C mode
To select STU-C mode From the G.SHDSL Measurements menu, select G.SHDSL STU-C TE. The Summary statistics appear. The HST is in STU-C mode.

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Setting test Before you begin testing, you must make sure that the parameters HST-3000 setup matches the parameters of the line that you
are testing. The following parameters can be changed: General modem parameters (see Setting general modem parameters on page 10). Data parameters (see Setting data parameters on page 13). ATM BERT parameters (See Setting ATM BERT parameters on page 19). EOC parameters (see Setting EOC parameters on page 20) CO parameters (see Setting CO parameters on page 42) Setting CO The following procedure describes how to set the CO paramparameters eters. To set the CO parameters 1 Press the Configure navigation key 2 Press the CO soft key. The G.SHDSL CO Settings menu appears.

3 Select Atten. Thresh., and then enter the attenuation threshold.

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This is the value limit for a good attenuation result. It is configured at the STU-R using the EOC. If the attenuation goes higher than this number, an alarm is generated. 4 Select Margin Thresh., and then enter the margin threshold. This is the value limit for a good SNR margin result. It is configured at the STU-R using the EOC. If the margin falls below this number, an alarm is generated. 5 Select Loopback Timeout, and then enter the loopback timeout time. This is the amount of time, in minutes, that the loopback will be maintained before dropping. The CO parameters are set.

Connecting to After setting the test parameters, you can connect to the line. the line
To connect to the line 1 Connect one end of the test cable to the 8-pin jack on the right-hand side of the HST-3000. 2 Connect the other end of the cable to the STU-R.

Modem

The test leads are connected.

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Testing line Once connected to the line, the HST-3000 gathers statistics quality for the line. These statistics are used to determine the line
quality. To test line quality 1 Connect to the line. 2 The modem begins to train on the line automatically. When it reaches data mode, the HST-3000 begins gathering statistics.

3 Optional. To send an EOC Message, perform the following: a Press the Actions soft key. NOTE: The Actions soft key is only available when the modem has reached Data Mode. b Select Send EOC Message. If in 4-wire mode, select the pair on which the message will be sent. The EOC message that you selected in the EOC Settings menu is sent.

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4 Press the Display soft key to view different types of statistics. If in 4-wire mode, statistics can be viewed for pair 1, pair 2 or both. Press the right or left arrow to select the pair. See About G.SHDSL results on page 50 for information on interpreting the results. 5 Press the Results soft key to save the results to a text file, if desired. For more information on saving results and managing the files, see the HST-3000 Base Unit Users Guide. Testing line quality is complete.

ATM BERT The HST-3000 allows testing of the ATM layer using a bit error testing rate test (BERT). See ATM BERT testing on page 29.

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Chapter 2 G.SHDSL Testing Emulating a 380V Line RTU

Emulating a 380V Line RTU


You can use the HST-3000 to emulate a 380V line (GoDigital) RTU and perform measurements on the G.SHDSL pair. The HST-3000s GoDigital SIM comes with two types of connectors: alligator clips and push-on tips for wire wrap connectors. Select the appropriate connectors for your circuit and attach it to the SIM cord before performing tests. To test in 380V Line RTU Emulate mode 1 From the G.SHDSL Measurements menu, select 380 V Line RTU Emulate. You may need to scroll down to find the selection. A warning message appears to warn about potentially hazardous voltages that may be present on the line. 2 Press OK or wait for the message to clear. 3 Connect to the line using the appropriate connector. WARNING: HAZARDOUS VOLTAGE Hazardous voltages up to 380VDC (from Tip to Ring) at 95 mA are present on GoDigital networks. Electrical shock may result in serious injury. Inspect the HST cables carefully to ensure that there are no cracks in the insulation and that all connectors are secure. When connecting or disconnecting the cables, do not touch the metal ends; grasp by the rubber boots only.

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Once connected to the line, the HST-3000 attempts to sync with the line. The sync LED indicates the status: Solid green indicates synchronization. Blinking green indicates linking and sync are in progress. Once the HST-3000 has achieved synchronization, the Summary screen appears.

4 Press the Display soft key to view different types of statistics. See See FTP/HTTP results on page 62. on page 70 for information on interpreting the results. NOTE: The HST-3000 drops the connection after 20 seconds. 5 Press the Results soft key to save the results to a text file, if desired. For more information on saving results and managing the files, see the HST-3000 Base Unit Users Guide. Testing in 380V Line RTU Emulate mode is complete.

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Chapter 3

Interpreting Test Results

3
This chapter describes the test results that are gathered when running a test, to help you interpret your results. Topics discussed in this chapter include the following: About G.SHDSL results on page 50 Summary results on page 51 Error results on page 52 Event log on page 53 Data errors on page 53 Performance results on page 63 Signal results on page 63 Loop status results on page 64 Identity results on page 65 CO requested configs results on page 66 EOC Counters on page 67 FTP/HTTP results on page 70

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Chapter 3 Interpreting Test Results About G.SHDSL results

About G.SHDSL results


After the HST-3000 has synchronized with the remote end, the unit will immediately display results on the LCD. You can view many additional results by pressing the Display soft key and selecting other results screens. NOTE: The available results depend on the modem type and test configuration. Your unit may not show all of the results listed in the following sections.

G.SHDSL results
The following result categories are available in G.SDHSL Modem Emulate and Through mode: Summary Errors Event log Data IP Ethernet (through mode only) Ping Trace Route ATM General ATM OAM ATM Channel FTP/HTTP (through mode only) Performance Signal Loop status

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Identity CO req. configs EOC The following sections describe the results in each category.

Summary This category provides a summary of the most important test results results. If in 4-wire mode, statistics can be viewed for pair 1,
pair 2 or both. Press the right or left arrow to select the pair. Table 7 describes the STU-R and STU-C summary results. (See Table 10 for the Ethernet summary results, and page 70 for 380V Line RTU results.) Table 7
Result Interface

Summary results
Description Shown in the upper right of the screen. It is the current interface. Shown in the upper right of the screen. It is the current data mode. Shown in the upper right of the screen. It is the current layer 1 standard. The current initializing state for the modem. A graphical display also indicates the modem state. User payload rate of the current connection. Payload Rate + 8 kbps. SNR margin on the CPE side of the connection. Range N/A Resolution N/A

Data mode

N/A

N/A

L1 Standard

N/A

N/A

Start Progress

N/A

N/A

Payload Rate Line Rate Local Margin

642312 kbps 722320 kbps 058 dB

N/A N/A 1dB

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Table 7
Result Frame Sync

Summary results (Continued)


Description Indication of the framer status. Range In sync, Out of sync Resolution N/A

Error results This category provides both local and remote error statistics.
If in 4-wire mode, statistics are displayed for both pairs. Table 8 describes the error results for the G.SHDSL. Table 8
Result ES

Error results
Description Number of seconds in which one or more CRC error occurred Count of seconds in which at least 50 CRC errors occurred or one or more LOSW defects are declared. Count of unavailable seconds, which occurs after 10 contiguous SES Number of seconds in which a LOSW effect occurred Count of CRC errors in the G.SHDSL frame Errored ATM cell headers that have been automatically corrected. Range 04294967295 seconds Resolution 1 second

SES

04294967295 seconds

1 second

UAS

04294967295 seconds

1 second

LOSWS

04294967295 seconds

1 second

CRC HEC

04294967295 errors 04294967295 errors

1 error 1 error

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Event log This category provides a running log of significant modem


events and errors. If in 4-wire mode, the event is labeled with the appropriate pair.

Data errors This category displays network connection statistics and


parameters and IP ping information. It is only available when a data mode has been selected in the G.SHDSL configuration screens. There are several types of results available under the data category. IP results This category provides information about the IP connection. Table 9 describes the IP results. Table 9
Result WAN IP Address

IP results
Definition The HST-3000's IP address to the access or provider network. (Called LAN IP Address in Ethernet TE mode.) The HST-3000s netmask address. IP devices use a netmask IP address to determine if IP packets are to be routed to other networks or sub-networks. (Called LAN Net Mask in Ethernet TE mode.) The HST-3000's IP address to a PC or laptop, hub or router connected to the HST-3000's ethernet port. (Through mode only) The HST-3000's netmask address for the LAN interface. (Through mode only)

WAN Net Mask

LAN IP Address

LAN Net Mask

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Table 9
Result Gateway

IP results (Continued)
Definition The HST-3000's gateway address. When an IP device has determined that a packet is not addressed to it or devices on the same sub-network (subnet), it sends all such packets to the gateway address for further routing to the correct address. Domain Name Server. When using internet addresses such as www.jdsu.com, the HST-3000 (and all IP devices) must translate to an IP address (such as 157.234.12.20) in order to route the packets or data. To do so, it first requests a DNS server to translate an internet address into an IP address; then the HST-3000 can correctly route IP pings or other data. The DNS address must be that of a real DNS server, preferably in the provider network. The status of DHCP, DNS and TCP/IP protocols used to route traffic on the access network.

DNS

State

Ethernet results The Ethernet category provides statistics on Ethernet frames when the HST-3000's 10/100BT Ethernet interface is used in G.SHDSL thru-modes. Table 10 describes the Ethernet results. Table 10
Result RX Bytes RX Frames RX Errors RX Dropped TX Bytes

Ethernet results
Definition Total bytes received Total frames received Total errors received Total dropped frames Total bytes transmitted

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Table 10
Result TX Frames TX Errors TX Dropped

Ethernet results (Continued)


Definition Total frames received Total errors received Total dropped frames Ethernet frames are transmitted space-available when there is a break on the signal on the cable; sometimes frames are transmitted at the same time as another transmitter, causing a collision of frames. Current status of the connection.

TX collisions

Link Status

Ping results Think of ping (packet internet groper) as sonar on a network. The HST-3000 sends out IP packets (Internet Control Messaging Protocol [ICMP] echo requests) to which the destination (target) automatically responds. Ping tells you if the destination is alive and awake, how fast the ping went to the destination and back to the HST-3000, and if ping packets were dropped and lost along the way. Table 11 describes the ping results. Table 11
Result Destination

Ping results
Definition Network address (IP address or URL) to which the echo messages (that is, ping messages) will be sent. This should be within the provider network, but can also prove connectivity to the ISP (for example, www.earthlink.net) or to the internet. The number of ping messages sent.

Echos sent

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Table 11
Result

Ping results (Continued)


Definition The number of echo reply messages returned to theHST-3000 from the destination. The number of pings that did not return to the HST-3000. This could be caused by an unresponsive target (destination) or by heavy congestion on the network; the more packets lost the more congested the network, indicating slow or poor throughput. The number of ping messages sent to the HST-3000 from other devices on the network. The time in milliseconds that it took the last transmitted ping to reach the destination and receive a reply back to the HST-3000. This varies depending on the network and the traffic load on the network, but in general, pings taking longer than 500ms should be noted, and if persistent over several days, reported to network support engineers. Delay average. The average time in milliseconds it has taken all transmitted pings to reach their destinations and receive replies back to the HST-3000. The longest time in milliseconds it has taken any one transmitted ping to reach its destination and receive a reply back to the HST-3000. Delay minimum. The shortest time in milliseconds it has taken any one transmitted ping to reach its destination and receive a reply back to the HST-3000. Any ICMP error and delay messages about the pings

Echos returned

Lost/Lost%

Echos received

Delay Current

Delay Ave

Delay Max

Delay Min

Message

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Trace route results Table 12 describes the trace route results. Table 12
Result Destination

Trace route results


Definition Network address (IP address or URL) to which the echo messages will be sent Current state of the trace Whether there is a trace route currently active The number of points crossed from the source to the destination

State Active Number of hops

ATM general G.SHDSL, by definition, transports data over Asynchronous results Transfer Mode (ATM) instead of traditional TDM circuits. To assist in troubleshooting G.SHDSL network connections, the HST-3000 provides a number of different ATM statistics (these are useful if IP pings don't work, but ATM cells are still being sent and received). Table 13 describes the test results for the general ATM category. Table 13
Result TX cells TX AAL5 Frames

ATM general results


Definition Count of transmitted ATM cells. Count of transmitted ATM Adaptation Layer 5 Cells. Since ATM can carry different types of user data (such as web pages or voice), ATM layers are defined to carry the different types of data effectively. For normal, non-time sensitive data, such as e-mail and user files, AAL5 is used.

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Table 13
Result

ATM general results (Continued)


Definition Count of transmitted dropped cells. The ATM network will discard or drop erred cells which must then be retransmitted (this is done automatically). The HST-3000 counts the number of ATM cells and how many were dropped, giving an indication of service quality. Total number of received ATM cells. Total number of received ATM Adaptation Layer 5 frames. Multiple ATM cells are grouped together in frames to carry large amounts of user data over the network. Total number of ATM cells received by the HST-3000, which had CRC (cyclical redundancy check) errors. Total number of ATM AAL5 frames received by the HST-3000, which were too short or too long due to errors. Total number of ATM AAL5 frames which were lost or dropped due to excessive errors. Last unknown virtual path indicator (VPI) and virtual channel indicator (VCI). ATM user data must be correctly routed to its destination, which is accomplished by designating a VPI and VCI (both are required). G.SHDSL user data also requires a VPI and VCI, which if incorrect, prevents the user from accessing the network. To assist the connection process, the HST-3000 identifies the VPI and VCI of the last ATM cells coming over the G.SHDSL link, helping you to set the correct VPI and VCI.

TX Dropped Cells

RX Cells RX AAL5 Frames

RX CRC Errors

RX AAL5 Length Errors RX AAL5 Aborts

Last Unknown VPI/VCI

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ATM OAM results While a number of different test cells are identified to help in the administration and maintenance of ATM networks, the HST-3000 supports the F5 loopback function to verify ATM level connectivity (similar to IP ping, but F5 is only for ATM; IP ping does not apply to ATM and there is officially no such thing as an ATM ping) Table 14 describes the ATM OAM results. Table 14
Result Sent Returned Lost Received Uncorrelated

ATM OAM results


Definition The number of ATM F5 Loopback requests transmitted by the HST-3000. The number of F5 loop back responses sent from the HST-3000. The number of F5 Loop back requests that do not return within five seconds. The number of F5 loop back requests that returned to the HST-3000. The number of F5 loop back replies which cannot be correlated to a particular location or device on the ATM network or segment. Delay maximum. The longest time in milliseconds that it took an HST-3000 F5 loop back request to return to the HST-3000. Delay minimum. The shortest time in milliseconds that it took an HST-3000 F5 loop back request to return to the HST-3000. The time in milliseconds that it took the last transmitted F5 Loop back request to return to the HST-3000. Delay average. The average time in milliseconds of all the transmitted F5 Loop back requests to return to the HST-3000.

Delay Max

Delay Min

Delay Last

Delay Ave

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ATM channel An ATM circuit consists of virtual paths which contain virtual results circuits that carry user data. ATM channel statistics are the cells and errors from the current virtual circuit via which the HST-3000 is connected to the access network (after G.SHDSL synchronization is achieved). Table 15 describes the ATM channel test results. Table 15
Result VPI/VCI

ATM channel results


Definition The virtual path indicator and virtual circuit indicator used by the HST-3000 to connect to the network (this should match the customer's modem settings; if unsure, check with a co-worker or supervisor). Most customer G.SHDSL modem settings for the VPI/VCI will be identical in a geographical area (not to be confused with the customer's DSLAM WAN [network] VPI/VCI settings; ask a supervisor). Total count of transmitted cells on the channel. Transmitted ATM Adaptation Layer 5 Cells. Since ATM can carry different types of user data (such as web pages or voice), ATM layers are defined to carry the different types of data effectively. For normal, non-time sensitive data, such as e-mail and user files, AAL5 is used. Transmitted dropped cells. The ATM network will discard or drop erred cells which must then be retransmitted (this is done automatically). The HST-3000 counts the number of ATM cells and how many were dropped, giving an indication of service quality. Total received ATM cell count.

TX cells TX AAL5 Frames

TX Dropped Cells

RX Cells

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Table 15
Result

ATM channel results (Continued)


Definition Total received ATM Adaptation Layer 5 frames. Multiple ATM cells are grouped together in frames to carry large amounts of user data over the network. Total number of ATM cells received by the HST-3000, which had CRC (cyclical redundancy check) errors. Total number of ATM AAL5 frames received by the HST-3000, which were too short or too long due to errors. Total number of ATM AAL5 frames which were lost or dropped due to excessive errors.

RX AAL5 Frames

RX CRC Errors

RX AAL5 Length Errors RX AAL5 Aborts

ATM BERT results Table 16 describes the ATM BERT results. Table 16
Result Tx State RX state Bit Errors

ATM BERT results


Description Current state of the transmit path. Current state of the receive path. Number of received bits with a value opposite that of the corresponding transmitted bits, after pattern synchronization has been achieved. Bit Error Rate. Ratio of bit errors to received pattern data bits Errored Seconds. Number of seconds during which one or more bit errors occurred since initial pattern synchronization

BER ES

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Table 16
Result %ES

ATM BERT results (Continued)


Description Percent Errored Seconds. Ratio of seconds during which pattern bit errors were detected, to the total number of seconds while pattern synchronization is present. Number of times loss of synchronization occurred. Number of injected errors transmitted.

Sync Lost Injected Errors

FTP/HTTP results Table 18 describes the FTP/HTTP results. Table 17


Result Transfer Count Upload Rate Download Rate Total Time Pretransfer Time Name Lookup Time Start Time Redirect count Message

FTP/HTTP results
Description The number of bytes transferred. The speed that the file was uploaded. The speed that the file was downloaded. The total time it took for the entire transfer, from beginning to end. The number of seconds of processing elapsed before the transfer began. The number of seconds it took to lookup the name. The time that the transfer began. The number of times the client was redirected. Status message.

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Performance This category provides both local and remote performance results statistics. If in 4-wire mode, statistics can be viewed for pair 1
or pair 2. Press the right or left arrow to select the pair. Table 18 describes the G.SHDSL link performance results. Table 18
Result Power Backoff SNR Margin Loop Attenuation

Performance results
Description Indicates whether power backoff is enabled. SNR margin of the current connection. Amount of attenuation on the G.SHDSL loop. This is the difference between the reported transmit power and the received level. Rate of the current connection Payload Rate + 8 kbps. Indication of the framer synchronization status. Range Enabled, Disabled 058 dB 0126 dB Resolution N/A 0.5 dB 0.5 dB

Payload Rate Line Rate Frame Sync

642312 kbps 722320 kbps In Sync, Out of Sync

N/A N/A N/A

Signal results These parameters provide more information about the


G.SHDSL link. If in 4-wire mode, statistics are displayed for both pairs. Table 19 describes the signal results. Table 19
Result SNR

Signal results
Description Signal to noise ratio for the current connection. Range 1058 dB Resolution 0.5 dB

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Table 19
Result

Signal results (Continued)


Description The amount of gain the modems receiver is using to maintain the current connection. The nominal transmit power of the local transceiver. Total number of times the modem achieved synchronizatio. Range -3424 dB Resolution 0.5 dB

Receiver Gain

Transmit Power Num Syncs

016.5 dBm N/A

0.5 dBm N/A

Loop status This category provides information about the current status results and history of the loop. If in 4-wire mode, statistics are
displayed for both pairs. Table 20 describes the results for the loop status category. Table 20
Result Remote Loopback Remote SNR Alarm

Loop status results


Description Indicates the remote loopback status. Indicates that the remote SNR margin has fallen below the threshold value. Indicates that the remote loop attenuation is higher than the threshold value. Indicates that a remote LOSW failure has occurred. Indicates the local loopback status. Indicates that the local SNR margin has fallen below the threshold value.

Remote Loop Attn Alarm Remote LOSW Alarm Local Loopback Local SNR Alarm

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Table 20
Result

Loop status results (Continued)


Description Indicates that the local loop attenuation is higher than the threshold value. Indicates that a local LOSW failure has occurred.

Local Loop Attn Alarm

Local LOSW Alarm

Identity results The identity category provides identification information about


things such as the vendor and revision of the modem. Table 21 describes the test results for the identity category. Table 21
Result Local SW Version Local DSP Version Rmt SW Version Rmt Vendor Model Rmt Provider Code Rmt Country Code Rmt Vendor Specific Rmt SHDSL Version

Identity results
Description The version of software running on the near end modem. The version of the local modem DSP chip. The version of software running on the remote modem. The model number of the remote modem. The provider code for the remote modem. The country code for the remote modem. Any vendor specific data the remote modem sends via the EOC. The SHDSL version for the remote modem.

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CO requested This category provides information about the remote (CO) configs results requested configuration. Table 22 describes the results for the
remote requested configuration category. Table 22
Result Loop Attn Threshold SNR Margin Threshold Loopback Timeout Local Management Flow Configuration Request Time Configuration Request Date

CO requested configuration results


Description Value used to trigger a loop attenuation threshold defect. Value used to trigger a signal to noise ratio margin defect. Sets the timeout limit for a loopback. Indicates whether the customer may initiate EOC management messages. Time stamp of the last configuration request. Date of the last configuration request. Range Resolution

0=Off, 1127 dB 1 dB 0=Off, 115 dB 0=No timeout, 14095 minutes Enabled, Disabled HH:MM:SS YYYY-MM-DD 1 dB 1 minute N/A

N/A N/A

EOC results This category describes events on the embedded operations


channel (EOC). EOC Log This category provides a running log of EOC messages received. If in 4-wire mode, the event is labeled with the appropriate pair.

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EOC Counters This category provides information about the EOC messages that the HST-3000 transmits and receives. If in 4-wire mode, statistics are displayed for both pairs. Table 23 describes the results for the local performance category. Table 23
Result EOC Req TX EOC Resp RX

EOC counters results


Description The number of EOC messages initiated from the unit. The number of EOC messages received in response to EOC requests from the unit. The total number of EOC messages transmitted. The total number of EOC messages received. Range 04294967295 messages 04294967295 messages 04294967295 messages 04294967295 messages Resolution 1 message 1 message

Total EOC Msg TX Total EOC Msg RX

1 message 1 message

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Chapter 3 Interpreting Test Results Ethernet TE mode results

Ethernet TE mode results


The following result categories are available in Data mode: Ethernet Summary STUN Ping VLAN Scan Trace route IP Ethernet Event Log FTP/HTTP The following sections describe the results in each category.

Ethernet This Ethernet category provides statistics on Ethernet frames Summary when the HST-3000's 10/100BT Ethernet interface is used results G.SHDSL thru-modes. Table 24 describes the Summary
results. Table 24
Result RX Bytes RX Errors RX Dropped TX Bytes TX Errors TX Dropped

Ethernet Summary results


Definition

Total bytes received Total errors received


Total dropped frames

Total bytes transmitted Total errors received


Total dropped frames

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STUN results Table 25 describes the STUN results.


Table 25
Result Server IP 1 and 2 Server Port 1 and 2 Client IP address and Client Port Public IP address and Public Port State

Summary results
Definition The IP addresses and ports of the STUN server (typically on a single STUN server) the STUN Clients IP address and Port on the private side of the NAT the STUN Clients IP address and port on the public side of the NAT. State of the STUN connection: UDP Blocked Open Internet Symmetric Firewall Full Cone NAT Restricted Cone NAT Restricted Port NAT Symmetric NAT

Ping results See Ping results on page 55. VLAN Scan This lists any active VLANs (up to 16) on the current interface, results displayed by VLAN ID and priority. Trace route See Trace route results on page 57. results IP results See IP results on page 53.

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Chapter 3 Interpreting Test Results 380V Line RTU results

Ethernet results See Ethernet results on page 54. Event Log See Event log on page 53. results FTP/HTTP See FTP/HTTP results on page 62. results

380V Line RTU results


When operating in 380V Line RTU Emulate mode, the results are separated into three categories: Summary results Error results Signal results

Summary This category provides a summary of the most important test results results. Table 26 describes the summary results for RTU
mode. Table 26
Result Start Progress

Summary results
Description The current initializing state for the modem. A graphical display also indicates the modem state. SNR margin of the current connection. The amount of gain the modems receiver is using to maintain the current connection. Range N/A Resolution N/A

SNR Margin Receiver Gain

058 dB -3424 dB

0.5 dB 0.5 dB

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Table 26
Result

Summary results (Continued)


Description Amount of attenuation on the G.SHDSL loop. This is the difference between the reported transmit power and the received level. Range 0126 dB Resolution 0.5 dB

Loop Attenuation

Error results This category provides local error statistics. Table 27


describes the error results for RTU mode. Table 27
Result ES

Error results
Description Errored Seconds. Number of seconds in which one or more CRC error occurred Severely errored seconds. Count of seconds in which at least 50 CRC errors occurred or one or more LOSW defects are declared. Count of unavailable seconds, which occurs after 10 contiguous SES Loss of sync word seconds. Number of seconds in which a LOSW effect occurred Cyclic Redundancy Check. Count of CRC errors in the G.SHDSL frame Range 04294967295 seconds Resolution 1 second

SES

04294967295 seconds

1 second

UAS

04294967295 seconds

1 second

LOSWS

04294967295 seconds

1 second

CRC

04294967295 errors

1 error

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Signal results These parameters provide more information about the link.
Table 28 describes the signal results for RTU mode. Table 28
Result Local Margin Transmit Power Num. Syncs

Signal results
Description SNR margin on the HST end of the connection. The nominal transmit power of the HSTs transceiver. The number of times the HST has synchronized since power up. Range 058 dB 016.5 dBm N/A Resolution 1dB 0.5 dBm N/A

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Chapter 4

Troubleshooting

4
This chapter describes how to identify and correct problems related to the HST-3000. Topics discussed in this chapter include the following: Interpreting messages on page 74 Resolving problems on page 77

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Chapter 4 Troubleshooting Interpreting messages

Interpreting messages
The HST-3000 provides error messages when it is unable to complete a command. This information enables you to solve simple problems that may be a result of data input. Each message is listed in Table 29, along with a message description and suggested corrective action, if applicable. Table 29
Message NO ATM SYNC

Error messages
Description The G.SHDSL link is not active, or the unit cannot achieve ATM sync with the STU-C The IP parameters are configured to an invalid setting. The DHCP process failed to receive an IP address. Action Verify G.SHDSL link and check ATM settings

INVALID CONFIG

Adjust the IP parameters.

DHCP FAILED

Wait until the attempt succeeds. The HST-3000 will keep trying until it receives an IP address from the DHCP server. Check the encapsulation scheme and the VPI/VCI addresses. Check the user name and password. Check to be sure the addresses between both clients match. Wait until the attempt succeeds. The HST-3000 will keep trying until it finds a compatible server on the network.

PPP LCP FAILED

The unit encountered a failure in the LCP stage of PPP negotiation. The HST-3000 failed the authentication stage of PPP negotiation. The unit encountered a failure in the IPCP stage of PPP negotiation. The unit failed to find a compatible PPPoE server on the Ethernet network.

PPP AUTH FAILED PPP IPCP FAILED

PPPoE FAILED

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Table 29
Message

Error messages (Continued)


Description The domain name server did not respond to the lookup request. The domain name server does not support recursion. The domain name server reports that the name or domain does not exist. Received an unknown message from the DNS address. The unit was unable to connect to the specified address. The unit was unable to reach the specified host. The unit was unable to verify protocol information. The port numbers are conflicting. The user data provided is too long. No route exists for the ping destination. The ping was routed too many times before reaching the destination. The ping had to be recreated too many times before reaching the destination. Action Verify DNS address.

DNS SRVR NOT RESP DNS RECURSION N/A DNS NAME NONEXIST DNS UNKNOWN

Try a different DNS address.

Verify the destination name.

Try a different DNS address.

NETWORK UNREACH HOST UNREACHABLE PROTOCOL UNREACH PORT UNREACHABLE FRAGMENT NEEDED ROUTE FAILED TTL EXC TRANSIT TTL EXC REASSMBLY

Check the destination address or name. Check the destination address or name. Verify protocol information.

Try a different IP address. Shorten the user data. Try a different IP address. Try a different IP address.

Try a different IP address.

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Table 29
Message

Error messages (Continued)


Description The IP fragment was routed too many times. Could not reach destination. Communication with the destination network is administratively prohibited. Could not reach destination. Communication with the destination host is administratively prohibited. The type of service is not supported on the network. The type of service is not supported on the host. The unit was unable to find the specified host. The unit was unable to find the specified network. Could not reach destination. The destination network does not accept the type of service. The device could not resolve the IP address with Ethernet protocol. Action Try a different IP address. Try a different destination.

TTL EXC FRAGMENT NETWORK PROHIBITED

HOST PROHIBITED

Try a different destination.

TOS NOT SUPP NET TOS NOT SUPP HOST HOST UNKNOWN NETWORK UNKNOWN NETWORK UNREACHABLE

Try a different IP address. Try a different IP address. Check the destination address or name. Check the destination address or name. Try a different destination.

ARP HOST UNREACHABLE

Examine the configurations.

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Chapter 4 Troubleshooting Resolving problems

Resolving problems
If you are having trouble with the HST-3000, the following sections describe common problems and solutions. You should verify whether your problem is listed here before contacting technical assistance.

Operating the The following section addresses questions that may be asked unit about operating and performing basic functions with the
HST-3000. Issue I cannot print out statistics. Resolution Verify that the printer cable is connected correctly. Verify that your terminal program is configured and working correctly. Verify your printer is working properly. Issue The microphone does not work. Resolution Check the headset connection. The headset is not used for G.SHDSL testing (only used for POTS and VoIP calls).

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Performing The following section addresses questions that may be asked tests about completing tests with the HST-3000. There are two
sections included: General G.SHDSL tests General test The following section addresses questions about testing in problems general. Issue Inconsistent test results. Resolution Verify that your test leads are good and are connected properly for the test you are performing. G.SHDSL test The following section addresses questions about G.SHDSL problems testing. Issue The modem cannot achieve sync with the remote end. Resolution Inability to sync can have many causes. Perform the following steps to troubleshoot: Disconnect the customer's G.SHDSL modem. Verify tester connection to the correct pair. Verify that the physical G.SHDSL standard is correct (G.991.2 Annex A or Annex B). Verify that the functional standard is correct (G.991.2, ETSI TS 101 524-1) Verify that the EOC standard is correct (G.991.2, ETSI TS 101 524-1, T1E1 4/99-06R6, ETSI TS 101 524) 78
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Verify the asymmetric PSD setting. Isolate premise wiring. Verify the copper pair is provisioned for G.SHDSL at the CO. Test at the CO/Exchange on the customer pair. Check the DSLAM modem vendor and software version. Issue The HST is set up for Adaptive Rate Mode to match the DSLAM but the modem cannot achieve sync with the remote end. The last modem state is Check Bit Rate. Resolution G.SHDSL line rates are determined using the following formula: n x 64 kbps + i x 8 kbps. In this formula, the base data rate is n x 64 kbps; the sub data rate is i x 8 kbps. In synced mode, an additional 8 kbps is added for frame sync. The modems will only sync if the sub data rate is the same. Find the STU-C and STU-R line rates in Table 30. They should be in the same i=x column. For example, if one side is set to a 256 payload with a line rate of 264 and the other side is set to a 384 payload with a line rate of 392, the modems will sync. However, if one side is set to a 256 payload with a line rate of 264 and the other side is set to a 328 payload with a line rate of 336, the modems will not sync. Table 30 Valid speeds for G.SHDSL
Two Wire i=0
n Line Rate Payload Line Rate

Four Wire i=1


Payload Line Rate

i=0
Payload

1 2 3 4

72 136 200 264

64 128 192 256

80 144 208 272

72 136 200 264

144 272 400 528

128 256 384 512

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Table 30

Valid speeds for G.SHDSL (Continued)


Two Wire i=0 i=1
Line Rate Payload Line Rate

Four Wire i=0


Payload

Line Rate

Payload

5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33

328 392 456 520 584 648 712 776 840 904 968 1032 1096 1160 1224 1288 1352 1416 1480 1544 1608 1672 1736 1800 1864 1928 1992 2056 2120

320 384 448 512 576 640 704 768 832 896 960 1024 1088 1152 1216 1280 1344 1408 1472 1536 1600 1664 1728 1792 1856 1920 1984 2048 2112

336 400 464 528 592 656 720 784 848 912 976 1040 1104 1168 1232 1296 1360 1424 1488 1552 1616 1680 1744 1808 1872 1936 2000 2064 2128

328 392 456 520 584 648 712 776 840 904 968 1032 1096 1160 1224 1288 1352 1416 1480 1544 1608 1672 1736 1800 1864 1928 1992 2056 2120

656 784 912 1040 1168 1296 1424 1552 1680 1808 1936 2064 2192 2320 2448 2576 2704 2832 2960 3088 3216 3344 3472 3600 3728 3856 3984 4112 4240

640 768 896 1024 1152 1280 1408 1536 1664 1792 1920 2048 2176 2304 2432 2560 2688 2816 2944 3072 3200 3328 3456 3584 3712 3840 3968 4096 4224

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Table 30

Valid speeds for G.SHDSL (Continued)


Two Wire i=0 i=1
Line Rate Payload Line Rate

Four Wire i=0


Payload

Line Rate

Payload

34 35 36

2184 2248 2312

2176 2240 2304

2192 2256 2320

2184 2248 2312

4368 4496 4624

4352 4480 4608

Issue In through mode, Im connected to the Ethernet connector, but Im not getting a data connection (green LED on the Ethernet connector is on, but the yellow LED is not). Resolution Go to the LAN Settings screen and check the Media Type. If its set to Auto, change it to match the specific LAN speed and duplex type that you are using. Issue The modem gets sync with the CO, but the rate is lower than expected. Resolution If the rate mode is adaptive, verify the startup margin and SNEXT margin settings. Issue The ping menu says pings are being sent, but the network statistics are not incrementing. Resolution The ping function only attempts to send a ping every second. Depending on certain conditions, a physical ping packet may not be sent.
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Check that the unit has not lost sync. If the Ethernet protocol (not interface protocol) is being used, the device has to ARP the address first. If this fails eventually you will see a ARP HOST UNREACHABLE message. Check to see that the destination IP address and our configured IP parameters are correct. If the Ethernet interface is being used, make sure that the cabling is correct. If the Ethernet cable is not hooked up, or is hooked up incorrectly, a packet will not be sent. Thus the Ethernet statistics will not increment. Check the Ethernet link light on the HST-3000 Ethernet jack. It should be green. Issue The ping menu says pings are being sent, but the number of replies doesnt match the pings sent. Resolution Check the TX ATM PCR value on the Data settings screen. If the PCR is set too low, ping replies will be lost. This is because the number of pings selection (on the Ping settings) is defined as the number of pings per second and the PCR value is set as cells per second. Thus, if you are sending more pings than the PCR allows, you will not receive ping replies. To resolve this, do one of the following: Set the number of pings to 1 Set the PCR to 1000 or unlimited. Issue The ATM total statistics are incrementing but the channel stats are not incrementing.

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Resolution Reconfigure the interface to match the VPI/VCI given in the VPI/VCI of Last Unknown Cell statistic. Issue The ATM channel statistics indicate that I am receiving frames but I did not get a green Data LED and pings are not working. Resolution Check the encapsulation and the mode. The wrong protocol may be in use. Issue I have a PPPoA service and I get a PPP TIMEOUT message Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct. Verify that the addressing mode is set correctly (IPCP/Static). Verify that the username and password are correct. Issue I have a PPPoE connection and I get a PPPoE FAILED message. Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct. Verify that the addressing mode is correct. Verify that the user name and password are correct (including case)
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Issue I have a Bridged Ethernet connection and I get a DCHP FAILED message. Resolution Verify that the VPI-VCI is correct. Verify that the encapsulation is correct. Verify that the DHCP server isn't out of addresses. (Contact your IT department or help desk.) Issue I get an INVALID CONFIG message. Resolution Verify that a valid IP address is being used (examples of invalid IP addresses would be *.*.*.0 or 127.*.*.* or 10.0.0.1 or 192.168.0.0). Verify that the IP address and gateway are on the same network as defined by the netmask. Check the netmasks if Ethernet IP = DSL IP. The netmasks must be different. Verify that the Netmask is not set to 0.0.0.0. Issue I have a green Data LED, but pings are not working. Resolution A green Data LED does not guarantee a ping (or any routed/ bridged packet) will be treated properly once it leaves the unit. In an Ethernet bridged or IP over ATM environment with static

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addressing, there is no initial communication with the far end, so as soon as ATM sync occurs the interface is deemed active to pass user data. Make sure that the VPI-VCI is correct. Make sure that the encapsulation is correct. Try pinging a different host. Make sure you are not behind a firewall; they can block ping responses from reaching the host. Check to see if the connection is unnumbered. If it is, verify that the connection is configured correctly. View the Results>Data>Ping menu. It can often give important clues as to why the ping is not successful. Issue I get a message that is not listed when I am performing tests. Resolution You may receive an unspecified or unknown error message while you are testing G.SHDSL lines. This is because of the many different possible types of G.SHDSL modem errors. If you receive one of these messages, try the following: Try to resync with the line. Check the configuration of the HST-3000. Check the configuration of the DSLAM.

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Glossary

A
ADSLAM Advanced Digital Subscriber Line Access Multiplexer. Concentrates and multiplexes signals at the telephone service provider location to the broader wide area network. ATM Asynchronous Transfer Mode. A cell-based data transfer technique in which channel demand determines packet allocation. ATM offers fast packet technology, real time, demand lead switching for efficient use of network resources. Auto-Negotiation Procedure for adjusting line speeds and other communication parameters automatically between two computers during data transfer.

B
BER Bit Error Rate. Bit error Received bits with a value opposite that of the corresponding transmitted bits. Also called a test sequence error (TSE). Bps Bits per second.

C
CO Central Office. Cell A fixed length unit of information. Most other data units can vary in length, but a cell is fixed in size. This helps cut down on network delays and variations in the delay through a network.

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Crosstalk The interference caused by signals on adjacent circuits in a network. CPE Customer Premise Equipment. Devices or equipment that the customer provides to interface with the telco.

E
Echo The reflecting of a signal back to its source due to a variety of reasons. Encapsulation The technique used by layered protocols in which a layer adds header information to the protocol data unit (PDU) from the layer above. Ethernet A local area network (LAN) wiring scheme. You can use the HST-3000 to emulate Ethernet terminal equipment to test connectivity.

D
Delay A contributing measure of the carrying capacity of a link. Delay indicates how long it takes bits to find their way through a network. Digital Having only discrete values, such as 0 or 1. DSL Digital Subscriber Line. A generic name for a family of standards allowing high-speed data transfer over telephone lines. DSLAM Digital Subscriber Line Access Multiplexer. DSU/CSU Data Service Unit/ Channel Service Unit -The interface device required to change one form of digital signal to another. DTMF Dual Tone MultiFrequency. A voice-band tonebased method of signaling.

G
Gateway A system which does translation from some native format to another. G.SHDSL G.SHDSL is an international standard for symmetric DSL developed by the ITU. G.SHDSL provides for sending and receiving highspeed symmetrical data streams over a single pair of copper wires at rates between 192 kbps and 2.31 Mbps. G.SHDSL was developed to incorporate the features of other DSL technologies, such as ADSL and SDSL and will transport T1,E1, ISDN, ATM and IP signals.

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I
ICMP Internet Configuration Message Protocol. The protocol used to handle errors and control messages at the IP layer. ICMP is actually part of the IP protocol. Internet Protocol (IP) The network layer protocol for the Internet protocol suite. IP Address The 32-bit address assigned to hosts that want to participate in a TCP/IP Internet.

Local Gain Receiver gain in the downstream direction in dB. Note that this can be (and often is) negative. Local Transmit Power Transmit power in dBm in the upstream direction. Note that this can be (and often is) negative. Loopback A diagnostic test that returns the transmitted signal back to the sending device after is has passed through a network or across a particular link. The returned signal can then be compared to the transmitted one. The discrepancy between the two help to trace the fault. LOSW Loss of sync word.

L
LAN Local Area Network. A limited distance (typically under a few kilometers or a couple of miles) high-speed network (typically 4 to 100 Mbps) that supports many computers. LED Light Emitting Diode. The lights indicating status or activity on electronic equipment. LiIon Lithium Ion. A type of rechargeable battery. Line Rate The speed by which data is transferred over a particular line type, expressed in bits per second (bps).

M
Modem Pooling The ability of a service provider to dynamically switch users' messages between modems, rather than requiring a modem to be dedicated to a particular user on a network. Modem Redundancy When backup modems are immediately available should a modem facilitating communication fail.

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N
NAT Network Address Translation Network Interface Device The demarcation point where the public network ends and the private network within a home or office begins. All wiring and user devices inside the premises (such as a modem) are controlled and operated by the owner.

switched network. POTS only allows customers to place and receive calls. Extra services, such as call waiting or call forwarding, are not included. PPP Point-To-Point-Protocol. The successor to SLIP, PPP provides router-to-router and host-to-network connections over both synchronous and asynchronous circuits.

R
Remote Address The IP address of a remote server. Remote Gain Receiver gain in the upstream direction in dB. Note that this can be negative but usually isnt. Remote Server A network computer that allows a user to log onto the network from a distant location. RHNC Relative humidity non-condensing. Route The path that network traffic takes from its source to its destination. The route a datagram may follow can include many gateways and many physical networks. RS-232 An EIA standard which is the most common way of linking data devices together.

P
PAP Password Authentication Protocol. Physical Layer Handles transmission of raw bits over a communication channel. The physical layer deals with mechanical, electrical, and procedural interfaces. Physical Port A physical or logical connection to a computer or test instrument through which data flows. An Ethernet port, for example, is where Ethernet network cabling plugs into a computer. POTS Plain old telephone service. The basic service supplying standard single line telephones, telephone lines, and access to the public

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Glossary

S
SDSL Symmetric Digital Subscriber Line. A digital subscriber line (DSL) technology in which the transmission of data from server to client is the same speed as from the client to the server. STU SHDSL transceiver unit. STU-C SHDSL transceiver unit (STU) located at the central office. STU-R SHDSL transceiver unit (STU) located at the remote end, such as the customer premises. Sync Bits Synchronizing bits (more properly bytes or characters) used in synchronous transmission to maintain synchronization between transmitter and receiver. Syncs Number of times the unit has trained.

Terminate Mode The HST-3000 is connected to the customer premise site of the DSLAM without a PC. You can then use the HST-3000 to ping. Through Mode The HST-3000 is connected with a PC and is serving as the customer modem.

V
VCI Virtual channel identifier. A unique numerical tag as defined by a 16 bit field in the ATM cell header that identifies a virtual channel, over which the cell is to travel. VPI Virtual path identifier. An eight bit field in the ATM cell header which indicates the virtual path over which the cell should be routed.

W
WAN Wide Area Network. A data communications network that spans any distance and is usually provided by a public carrier.

T
TCP/IP Transmission Control Protocol/Internet Protocol. The official protocol of the Internet and Web.

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Glossary

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Index

A
ADSLAM 87 Alarm LED 3 ATM BERT setting parameters 1920 test 2930 ATM results channel 60 general 57 OAM 59

Connecting to the line in Ethernet TE mode 34 in RTU mode 46 in STU-C mode 43 in STU-R TE mode 24 in through mode 39 Connector, G.SHDSL 5 Conventions xiii Crosstalk 88

D
Data errors 53 LED 3 parameters, setting 1415 Data settings, specifying 1415 Delay 88 DHCP server 74, 84 Documentation base unit users guide xi G.SHDSL testing option users guide xi DSL 88 DSLAM defined 88 troubleshooting 13, 79

B
Base unit users guide xi Batt LED 4

C
Cable, ethernet 34 Capabilities 2 CO parameters, setting 42 CO requested configs 66

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Index

E
Emulating 380V Line RTU 46 ethernet terminal equipment 30 G.SHDSL STU-C 41 Encapsulation 88 EOC counters 67 log 66 setting parameters 20 Error LED 3 messages 74 results 52, 71 Ethernet defined 88 results 54 TE mode, connecting to line 34 TE mode, testing 3036 Event log 53

IP address defined 89 releasing 27 troubleshooting 74, 82, 84

L
LAN defined 89 parameters, setting 33, 37 setting parameters 34 LED alarm 3 batt 4 data 3 defined 89 error 3 sync 3 LEDs lpbk 4 LiIon 89 Line Rate 89 LOSW 89 Lpbk LED 4

F
F5 loopbacks 25 Features 2 FTP/HTTP 23

M
Messages, interpreting 7476 Modem pooling 89 redundancy 89 setting parameters 10

G
Gateway 84, 88

H
HTTP/FTP 23

N
NAT 90 Network interface device 90 Network mask 84 Noise margin 25

I
Identity results 65 Interpreting messages 74 IP results 53

P
PAP 90 Password See PPP

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Performance results 61, 63 Physical layer defined 90 testing 24 Ping performing test 26 results 55 setting parameters 16 troubleshooting 81, 8285 PPP defined 90 password 74, 83 setting parameters 1819 troubleshooting 74

Sealing current terminator 6 Serial number, locating 77 Server, DHCP 74, 84 Signal results 63, 72 Statistics See also Results printing 77 troubleshooting 82, 83 Status LEDs 3 STU-C mode connecting to the line 43 testing 4145 STU-R TE mode connecting to the line 24 testing 927 Summary results 51, 70 Sync bits 91 physical layer 25 troubleshooting 74, 78, 79 Sync LED 3

Q
QoS thresholds, setting 16

R
Resolving problems 77 Results ATM channel 60 ATM general 57 ATM OAM 59 CO requested configs 66 data errors 53 EOC counters 67 EOC log 66 error 52, 71 Ethernet 54 event log 53 identity 65 IP 53 performance 61, 63 ping 55 signal 63, 72 summary 51, 70 troubleshooting 78 RTU Emulate mode testing 4647 RTU mode 4647

T
Terminate mode 91 STU-C 41 STU-R TE 9 Testing accessing test feature 8 Ethernet TE mode 30 line quality, Ethernet TE mode 35 line quality, STU-C mode 44, 47 line quality, STU-R TE mode 25 line quality, through mode 40 physical layer 24 RTU mode 4647 STU-C mode 41 STU-R TE mode 9 through mode 36 Through mode connecting to the line 39 testing 3641 Thruput, setting parameters 2324 Trace route, setting parameters 22 Train(ing) See sync

S
SDSL 91

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Index

Troubleshooting 77 G.SHDSL tests 78 general 78 operation 77 tests 78

V
VCI defined 91 setting 13 troubleshooting 74, 83, 84 Video settings 16 Virtual channel indicator 15 Virtual path indicator 15 VPI defined 91 setting 13 troubleshooting 74, 83, 84

U
User documentation base unit users guide xi G.SHDSL testing option users guide xi

W
WAN defined 91 setting parameters 12

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Test and Measurement Regional Sales North America Toll Free: 1 800 638 2049 Tel: +1 240 404 2999 Fax:+1 240 404 2195 Latin America Tel: +55 11 5503 3800 Fax:+55 11 5505 1598 Asia Pacific Tel: +852 2892 0990 Fax:+852 2892 0770 EMEA Tel: +49 7121 86 2222 Fax:+49 7121 86 1222 www.jdsu.com

HST-000-556-01 Revision 501, 1/2007 English