Beruflich Dokumente
Kultur Dokumente
Persuasive
Aggressive Passive Manipulative Controlling
Personal Assessment
Do
Never forget:
In
many cases, it is how you say it, not what you say that matters most in interpersonal communication. So, be especially aware of your non-verbals when it comes to assertiveness and persuasion.
Persuasion v. Coercion
I am going to pick you up and throw you off the roof. I am going to convince you that you want to jump off the roof.
Coercion
Persuasion
Persuasion
Related
to perceptions of credibility
How
could being more persuasive assist a pharmacist in patient care, or you in dealing with others? Caution: Persuasive not agressive
How can we be more persuasive with patients and others without being aggressive?
How can we be more persuasive with patients and others without being aggressive?
Be
Soften
your appeals
You need to stop smoking. Everyone knows its bad for you. (not) I think you might see some improvement in the way you feel if you could find a way to quit..
Save
Assertiveness
What
happens to people who are not assertive? What are some of the characteristics of people who are more assertive?
Assertiveness Skills
Confrontation
Let the person know they are being aggressive and you do not like it. State how you feel about the behavior and what the results of the behavior will be.
When you arrive late for your shift, I feel angry because it makes me late to pick my daughter up from the sitter. I would appreciate it if you would call when you are running late, so that I can try to make other arrangements for my daughter.
Assertiveness Skills
Saying
no
When people make requests that are not reasonable, just say no. Set your personal limits
Personally and professionally Moral, ethical, preferences, legal, etc.
Because your doctor is not available right now, I can not refill your prescription. I must speak with her first. I can give you two tables until..
Assertiveness Skills
Making
requests
Key Point:
Do not be afraid to ask for what you want. I want you to make an appointment to see your doctor about your knee pain. The symptoms you have described are serious enough that they need to be assessed before we try to treat this with over the counter medications If you can speak to me with out being disrespectful we can continue this conversation.
Assertiveness Skills
Expressing
your opinion
Being expressive lets people know where you stand It can demonstrate credibility making you more persuasive
Doctor, I believe a short acting benzodiazepine would be more appropriate in this patient due to their age.
Assertiveness Skills
Initiating
conversations
Assertiveness Skills
Being
I take a blood pressure medication very similar to this and I have not had any negative side effects.
Cases
Dr. Smith, this is Susan Stone, the pharmacist at Village Pharmacy. Im really sorry to bother you. I know you are very busy. I could call back later if you want. But, I wanted to ask you about Mrs. Smiths prescription for Prozac.
Dr. Smith, this is Susan Stone, the pharmacist at Village Pharmacy. Im calling to verify the dose on Mrs. Smiths prescription for Prozac.