Customer Requireme Difficulty Target Absolute weight Absolute factor Relative weight Relative factor Competitive Assessment 1 2 3 4 5 Technical

Requirements 1 2 3 4 Importance Target Value Sales point

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Competitive Assessment

Correlation Matrix

How Customer Competitive Assessment Objective Importance Target Ratings Goals Wha ts Relationship Matrix

Technical Competitive Assessment

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omer Competitive Assessment

QFD Worksheet
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Customer Requirements

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Tag-Along Customer - Need Statements

Question/Prompt Customer Statement Not one interviewee wanted to stand on platform, all wanted to sit Worried that the handlebars would hold the arms too high when Bicycle Seat was not liked. They would prefer a bench style seat, with some cushioning (possibly swing out to side to sit on then swing back forward) Many expressed diffiulty stepping up or lifting legs very high Need Statement Design for Seated use as the only / primary use mode Comfortable seat construction a must Seat with back & arm rests for support Seat pivots to allow easy boarding Seat to footrest distance should be easily adjustable Height of foot rest from ground should be minimized. Maximize rider comfort Proximity between driver & rider approximately 24"-36" No barrier between driver & rider to allow conversation Minimize extended length from vehicle Attractive design in a color that matches or complements my scooter. Must retract to as small a volume as possible.

Rider Needs/Wants Perspective

Balloon tires should be used to provide a better ride Arm's reach is preferred distance from operator to tag along rider Every person interviewed holds a convo at some point of operating scooter Every interviewee would feel comfortable operating a scooter with a tag-along attachment. Some interviewed had concerns regarding the aesthetics of the TagAlong being attached to their scooter. Scooter Operator Everyone liked the folding feature, some would not buy if it did not Needs/Wants fold up. Perspective Because they are mobility challenged, some scooter operators were concerned about how to retract the Tag-Along

Installation & Construction

The folding assembly must be light, Lift assist on retract feature to minimize force. Scooter operator can extend & retract while seated on the scooter I have arthritis & can no longer use hand tools Unit is easy to assemble / no assembly Unit is easy to install Dealership installation & service options One person was sketchy about the one wheel design, he wanted a full Sturdy construction with no chance of a structural failure with axle under the tag along. After I explained it to him better he seemed a rider on-board. to feel better about the one wheel design For a cost like $300+ it had better last. Minimal maintanence required Durable construction, no corrosion issues

Tag-Along Need Matrix

1 Low handlebars for seated use only 2 Padded Seat W/ Back & Arm Rests 3 4 5 Tool-Less Seat Height Adjustment 6 7 8 9 10 11 12 13 14 15 16 17 18 19 ANSI/RESNA Tested - FDA Approval

5Lbs Max Retract Force (W/ Spring)

Ergo Seated Leg & Knee Clearance

36" Seat to Seat Design Distance

12" Length Adder When Folded

Aluminum Tubing Construction

40Lb. Max Attachment Weight

8" Maximum Footbed Height

Pivoting Seat W/ Pivot Lock

Caster Suspension System

Dealer Installation Offered

Shipped Fully Assembled

Metric

Suspension Seat Mount

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21

Need Statement Seated use is the only or primary mode Comfortable seat construction a must Seat with back & arm rests for support Seat pivots to allow easy boarding Seat to footrest distance should be easily adjustable Height of foot rest from ground should be minimized. Maximize rider comfort Proximity between driver & rider approximately 24"-36" No barrier between driver & rider to allow conversation Minimize extended length from vehicle Must retract to as small a volume as possible. The folding assembly must be light, Lift assist on retract feature to minimize force. Scooter operator can extend & retract while seated Attractive design in matching or complementary color Unit is easy to assemble / no assembly Unit is easy to install Dealership installation & service options Sturdy construction/no structural failure Minimal maintanence required Durable construction, no corrosion issues

350Lb Rider Capacity

Powdercoat Finish

Pneumatic Caster

Tag-Along QFD

Relationships

Strong Positive Medium Positive Medium Negative Strong Negative

Engineering Characteristics Low handlebars for seated use only Padded Seat W/ Back & Arm Rests Design Characteristics Tool-Less Seat Height Adjustment Ergo Seated Leg & Knee Clearance 36" Seat to Seat Design Distance

Construction Characteristics 5Lbs Max Retract Force (W/ Spring) ANSI/RESNA Tested - FDA Approval 12" Length Adder When Folded Aluminum Tubing Construction 40Lb. Max Attachment Weight

8" Maximum Footbed Height

Pivoting Seat W/ Pivot Lock

Caster Suspension System

Dealer Installation Offered

Shipped Fully Assembled

Relative Importance

Suspension Seat Mount

350Lb Rider Capacity

Powdercoat Finish

Pneumatic Caster

Seated use is the only or primary mode Rider Needs/Wants Perspective Comfortable seat construction a must Seat with back & arm rests for support Seat pivots to allow easy boarding Seat to footrest distance should be easily adjustable Height of foot rest from ground should be minimized. Maximize rider comfort Proximity between driver & rider approximately 24"-36" No barrier between driver & rider to allow conversation
Scooter Operator Needs/Wants Perspective

7 10 7 5 3 7 5 7 5 2 7 5 5 2 2 5 2 2 5 3 4 Difficulty Target Absolute weight Absolute factor Relative weight Relative factor

9 9 9 9 9 9 9 3 3 9 3 3 9 3 3 3 1 3 3 9 3 1 1 1 9 3 1 9 3 9 9 3 1 3 1 3 9 3 1 3 9 9 1 9 1 3 3

Minimize extended length from vehicle Must retract to as small a volume as possible. The folding assembly must be light, Lift assist on retract feature to minimize force. Scooter operator can extend & retract while seated Attractive design in matching or complementary color Unit is easy to assemble / no assembly Unit is easy to install Dealership installation & service options Sturdy construction/no structural failure Minimal maintanence required Durable construction, no corrosion issues

Installation & Construction

Competitive Assessments

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