Beruflich Dokumente
Kultur Dokumente
120.41
EMERGENCIES Smell Gas? Call National Grid: 0800 111 999 Powercuts. Your local electricity distributor is Northern Powergrid: 0800 66 88 77
Payments
Once youve paid your account in full, remember to cancel any credit card or standing order payments. If you buy both gas and electricity from us, the amount shown in the summary on page 3 is for one fuel only and well send you a separate closing bill for the other.
Questions?
Please have your account number handy when you call - it's at the top of the page. You may prefer to call during our quieter times, between 12pm and 4pm Tuesday to Friday.
This is not a tax invoice npower is a registered trademark and the trading name of Npower Limited (Registered No. 3653277) Npower Gas Limited (Registered No. 2999919) Registered in England and Wales Registered Office: Windmill Hill Business Park, Whitehill Way, Swindon SN5 6PB
Any questions?
If you have any questions, get in touch with our Customer Service team. Go online: npower.com/customerservices Call us: 0800 073 3000 Or 0330 100 3000 from mobiles Write to: Customer Service npower PO Box 109 Peterlee SR8 9DD
Complaints
Great Customer Service is at the heart of what we do. If you're unhappy with our service, contact our Complaints Team so we can put the matter right.
Problems paying?
There are lots of ways we can help, so get in touch as soon as possible.
To register or find out more, get in touch in any of the following ways. Go online: npower.com/spreadingwarmth Call us: 0808 172 6999 Textphone: 0800 413 016 Write to: Warm Response Service npower PO Box 116 Peterlee SR8 9DN
Moving home?
Contact us and tell us the address you are moving to and your meter readings for your current address. Do this at least two working days before you move. Go online: npower.com/movinghome Call us: 0800 316 8558 Or 0330 100 8658 from mobiles
Impartial advice
The Citizens Advice consumer service provides free, confidential and impartial advice on consumer issues. Visit www.adviceguide.org.uk or call the Citizens Advice consumer helpline on 08454 04 05 06.
What's a watt? A kilowatt-hour (kWh or unit for short) is a measure of energy used. It is equal to you: We've done our best to keep your bill simple, but there are some technical terms that we have to use. These are explained below in plain English. M number Supply number Meter number Calorific value A unique number given to your gas supply. A unique number given to your electricity supply. This is the serial number you'll see on your meter. The average amount of energy in gas. National Grid gives us a daily value and we work out an average for the period covered by your bill.
using a small fridge for 24 hours; cooking 20 microwave meals; using a dishwasher once at 55C; using a 60w standard light bulb for approximately 16 hours; or using an equivalent low-energy bulb for approximately 90 hours.
Correction factor The amount by which we adjust the amount of gas you've used to take account of the season.
We may monitor and record calls for security, quality or training purposes. Ask your provider for the cost of calls to 0800 and 0330 numbers.
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Electricity summary
Last Reading This Reading Electricity units used Cost Split Charges Meter Number: S11L55359 263 at 15.020p 39.50
Charges for Tariff - Standard Electricity / Quarterly Receipt of Bill 01/08/2013 12489 Customer Read Standing Charge 19/09/2013 12752 Estimated 263 kWh
01 15
001 346
Gas summary
Last Reading This Reading Gas used Cost Split Charges
Charges for Tariff - Standard Gas / Quarterly Receipt of Bill 01/08/2013 19/09/2013 Calorific Value 39.2 8012 8012 0 (100s cubic feet) Customer Read Estimated = 0 kWh Standing Charge
50 days at 45.000p per day Cost of gas used this period VAT at 5% on 22.50 Total gas charges for this period
1917006800 1.02264
JLYQSJC6cqVKpcIASxfIXgF4cYSu
633203000000013348024470
CASH
CHEQUE
57-13-11
Please do not write below this line and do not fold this counterfoil
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This Bill
Ongoing Electricity Energy Usage Account balance before charges Total energy charges this period Amount to pay us by 4 Dec 2013 Amount to pay us by 4 Dec 2013 42.08 46.78 88.86 120.41 Ongoing Gas Energy Usage 7.92 23.63 31.55
Ways to pay
Call us on 0800 073 3000 or go online to www.npower.com to find out more about easy ways to pay
Direct Debit Spread the cost of your energy throughout the year by paying by monthly Direct Debit. You can also pay your quarterly bills by Direct Debit. To thank you for paying this way we will give you an annual discount or reward. By post Make your cheque payable to npower, enclose this payment slip and send to: npower Payment Processing Centre PO Box 203 Leeds LS14 3WE Write your account number on the back of the cheque. We dont accept post-dated cheques and please dont send cash through the post. Regular payment plans We can agree a payment plan with you to cover the cost of the energy youll use in the future as well as any debt, taking into account how much you can afford. At any bank Fill in the payment slip and take it with your payment to any bank. The bank may charge you for this service. Post Office You can pay by cash or cheque at any Post Office. Take your bill or payment card with you and make your cheque payable to Post Office Ltd. Payments by cheque will take several days to reach your account. Debit or credit card Call us or go online to www.npower.com Payment agent You can pay your bill or make payments towards your next one free of charge at any authorised Payzone or PayPoint agent. To find your nearest agent, please call Customer Service. Payzone may not be available in some areas. Phone or internet banking Please quote our sort code 62-30-09, account number 00000000 and your customer account number. Your bank may charge you for this service. Prepayment meter With a prepayment meter you pay for your energy as you use it. We can set your meter to recover any debt over several weeks or months, taking into account how much you can afford. You pay for your energy by charging a key or card that you insert into the meter.
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We currently don't have enough data to compare your energy usage - when we have enough data we'll show this comparison
Want to know more? Visit npower.com/myenergyuse
As you're moving shortly we haven't produced an estimate of how much you can expect to pay over the next 12 months.'