VOIP and SIP Training contents

Duration 3 days

VoIP Training Content

Overview of VoIP

Voice and data convergence Components of a VoIP system Standards employed in current VoIP solutions The role of Voice Processing The speech encoding process Sampling, Quantization, Coding, Framing Silence suppression Voice coding and compression standards Adaptive encoding techniques Coding fax signals Voice codecs: G.711, G.722, G.721, G.723, G.726, G.723 Assessing voice quality Mean Opinion Scores (MOS) Detecting flaws in transmitted voice Employing MOS ratings for codecs and real networks Assessing Voice Quality Measurable components What to test and measure P.800 / P.861 recommendations PESQ Operating Voice over IP

The issues when operating Voice over IP Delay, Talker overlap, Echo Jitter, Packet loss Out of Order Delivery The role of Voice Processing and DSP Real-time Transport Protocol (RTP) The role of RTP RTP header in detail RTP payload types Real-time Transport Control Protocol (RTCP) Conclusions Introduction to Voice over IP signalling

Overview of signalling in PSTN networks Overview of private network signalling

The major architectures and standards for Voice over IP ITU H.323 IETF SIP MGCP and Megaco/H.248 Cisco SCCP (Skinny) VOIP in the enterprise VOIP in PSTN Emulation Service (PES) ITU / IETF Megaco / H.248

MGCP and Megaco The Media Gateway Reference Architecture End-to-End call setup IETF Megaco Megaco Terminations and Contexts Megaco Commands Megaco Packages Megaco IP phone Media Gateway Overview of IP QoS

Classifying IP traffic Review of the IPv4 Datagram format IPv4 Service (TOS) field Precedence bits DTR(C) bits Characteristics of RTP media flows Classifying packets in IPv6 networks The need for QoS IP Differentiated Services (Diff-Serv) Queuing and Scheduling mechanisms First-In First-Out (FIFO), Strict priority scheduling, Fair Queuing, Weighted-Fair Queuing (WFQ), Class-Based Queuing, Hierarchical Class Based Queuing (CBQ) Coping with packet loss Controlling admission Employing Random Early Detection Employing traffic shaping IEEE 802.1p/Q Operating IP over ATM networks Overview of MPLS

SIP Training Contents

Module 1 SIP Overview Introduction

o o o o o o o o o o

SIP design requirements The development of SIP SIP and VOIP SIP Vs. H.323 and H.248/MEGACO What SIP does SIP and Next Generation Networks, NGN SIP and mobility Why we would deploy SIP The role of SIP within: Mobile Provider VOIP NGN solutions Unified Communications Multimedia SIP based contact centres and using SIP for contact centre hosting SIP Trunking Mini case studies

SIP Architecture and Components

SIP User Agents SIP Registrar SIP Proxies SIP Location server SIP Redirect Server SIP Back to Back User Agent (B2BUA) SIP PBX Module 2 Overview of SIP Operation The SIP User Agent client and server

o o o o

The SIP URI SIP Methods and Responses SIP message exchange SIP Messages involved setting up a simple SIP call INVITE method 100 Trying 180 Ringing

o o o o o o o o o o

200 OK ACK BYE method Overview of other widely used SIP messages SUBSCRIBE OPTIONS NOTIFY REINVITE PUBLISH INFO PRACK

SDP Description and Role

Role of SDP Structure of SDP SDP operation SIP Registration and Location Servers

Role of the SIP Registration Server SIP Registration Method SIP Registration/location to provide roaming/mobility SIP Proxy

SIP Stateful Proxy SIP Call Stateful Proxy SIP Stateless Proxy SIP Stateful/stateless proxies SIP URI and DNS

Mapping E.164 dialled digits to SIP using DNS/ENUM SIP and ENUM The SIP Redirect Server

SIP REDIRECT methods Using redirection to route calls Using redirection to implement mobility SIP redirection, proxies, registrars, and location services to provide mobility and roaming Problems of SIP NAT Traversal

Common solutions to SIP NAT Traversal Simple Traversal of UDP through NAT's, STUN

Traversal using Relay NAT, TURN Universal Plug and Play, UPnP Tunnelling/VPN Session Border Controller, SBC SIP In the Cloud

SIP Gateways SIP integration with the PSTN/ISDN SIPI and SS7 ISUP SIP and H.248/Megaco SIP and H.225/H245/H.323 SIP and MPLS/QOS SIP Trunking Hosted SIP PBX Hosted SIP Conferencing Hosted SIP based contact centre Potential threats to SIP

Registration Hijacking Impersonating a Server Tampering with Message Bodies Tearing Down Sessions Denial of Service and Amplification Securing SIP

Transport and Network Layer Security SIPS URI Scheme SIP Method Authentication Registration Interdomain Requests Peer-to-Peer Requests DoS Protection HTTP Digest S/MIME TLS Module 3 SIP Solutions and Capacity Planning Design considerations when deploying SIP solutions

Feature requirements o Matching customer requirement to cloud offering o Identifying the Customer Premises Equipment (CPE) requirements o Server implementation

Security and resilience of SIP servers Security to the Cloud Interconnection and communication with other severs such as DNS, and RADIUS/DIAMETER Connecting to the Cloud

SIP based VOIP Key Performance Indicators (KPIs) Sizing VOIP voice channel capacity Impact of VOIP on data applications Translating Erlangs and Grade of Service (GOS) into VOIP channel capacity Impact of VOIP QOS on Grade of Service, GOS Concept of Connection Admissions Control, CAC/VCAC SIP and QOS o Possible QOS signalling within SIP o Enforcing the GOS from the SIP servers Determining the bandwidth requirements for SIP signalling