INTERNATIONAL DIPLOMA IN COMPUTER STUDIES A+ (PC SUPPORT SKILLS)

MARCH 2008

Time: 2 hour
!OU MUST ANS"ER SECTION A (#UESTION $) AND AN! THREE #UESTIONS %ROM SECTION & (#UESTIONS 2 TO ')

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SECTION A CANDIDATES MUST ATTEMPT ALL #UESTIONS IN THIS SECTION

ALL #UESTIONS CARR! E#UAL MARKS #UESTION $ 1. . Which of the following best describes the key to properly connecting an AT power supply to a baby AT-style system board? a. P9 should be plugged into P1 and P! should be plugged into P" b. P! should be plugged into P1 and P9 should be plugged into P" c. #t does not matter which power-supply connector is plugged into which circuitboard connector d. The connectors are configured so that the power supply will plug into the circuit board only one way

". What is the most common repair for a failed $%& monitor? a. &emagneti'e the $%& screen c. (eplace the $%& panel b. (eplace the signal cable d. (eplace the computer

). *ow many de+ices can be attached to a single ,-. host? a. /) c. "00 b. 1"1 d. 011

2. What type of problem causes a PRESS F1 to continue error message to be displayed? a. A floppy-disk dri+e is defecti+e b. The operating system is missing from the hard dri+e c. The system needs to be reconfigured d. The +ideo display is defecti+e

0. The local weather report indicates that an electrical storm with se+ere winds is likely to occur in your area o+ernight. What reasonable precautions should you take to protect your computers? a. 3onitor the computers until the storm passes b. Plug the computers into a surge protector

c. Turn off the computers d. ,nplug the computers

/. What is the swap file in Windows 4T5"666 called? a. -WAP.-7c. W#4)!/.-WP b. PA89:#$9.-7d. W#4-WAP.-WP 1. What are the names of the files in+ol+ed in the Windows 4T boot process and what order are they e;ecuted in? a. .<<T.#4# 4T$&( 4T<-=(4$.9>9 4T&9T9%T.%<3 b. 4T$&( .<<T.#4# 4T<-=(4$.9>9 4T&9T9%T.%<3 c. .<<T.#4# 4T$&( 4T&9T9%T.%<3 4T<-=(4$.9>9 d. 4T$&( .<<T.#4# 4T&9T9%T.%<3 4T<-=(4$.9>9 *A$.&$$

!. Which &<- command would you use to completely delete all files and directories on dri+e a? a. 9rase a? c. &elall a? b. &eltree a?@ d. fdisk a?

9. *ow many tracks are there on a 1.223b stiffy disk? a. 26 c. !6 b. /6 d. 166 16. Where would you most likely find out which bios +ersion your mainboard is currently using? a. &uring P<-T c. Written on the %P, b. Windows system properties d. #n the 3ainboard manual 11. What de+ice can be used to test the +oltage on the power supply? a. 3ultimeter c. $9& b. $oopback cable d. 4etwork cable tester

1". 7our customer deleted a file from a Windows 4T 2.6 workstation and now Windows fails to boot. What do you tell the customer he might ha+e deleted inad+ertently? a. .<<T.#4# c. %<4:#8.-7-

b. %<33A4&.%<3

d. W#4.%<3

1). 7ou Aust installed a new #&9 hard dri+e but your system .#<- will not recogni'e the new dri+e. What should you check first? a. #f the correct dri+er is loaded. c. The Breadme.1stC file on the hard dri+e b. #s the cable plugged in d. #s the P% switched on?

12. 7ou are running Word 9;cel PowerPoint your #nternet browser and a game of solitaire. Which combination of keystrokes can you use to toggle between these simultaneously running applications in Windows? a. D%T($EDA$TE c. D-*#:TEDTA.E b. DA$TED-*#:TEDTA.E d. DA$TEDTA.E

10. Which operating system supports hard dri+e mirroring +ia software? a. Windows 90 c. Windows me b. Windows 9! d. Windows 4T2

1/. Which symptoms would the initial P<-T not identify? a. =ey stuck failure c. 3ainboard failure b. .ad sectors on *&& d. :loppy disk failure 11. *ow would you repair a P% if the user has forgotten the .#<- password? a. .oot from a &<- boot disk and reformat the hard disk. b. =eep pressing the D%T($E key while the P% is booting c. %lear the %-3<- by placing a Aumper o+er the rele+ant pins on the mainboard. d. 8o into the .#<- and delete the password.

1!. Which &<- command would you use to display the current +ersion of &<- which you are using? a. dhcp c. dir b. chcp d. +er

19. Where would you go in order to change the boot up seFuence to boot from %drom instead of the *dd? a. -ystem properties in windows. c. Windows setup file b. .#<- setup d. %onfig.sys "6. The set of rules which describes the communication process on a P% to another P% is called a G. a. Topology c. -er+ice b. 4etwork d. Protocol "1. Which type of de+ice would you plug into an A8P slot? a. -ound card c. H8A card b. 4etwork card d. #nternal modem "". Which network protocol is used by the #nternet? a. T%P5#P c. #p; b. 4et.eui d. -p;

"). Which de+ice cannot be connected to a ,P- with a rating of less than 1=+a? a. $aser printer. c. P% with a modem b. 12C Hga monitor d. more than ) ,-. de+ices

"2. What is ma;imum partition si'e when using :AT1/? a. 01"3b c. "8b b. 18b d. 28b

"0. Parallel cable best fit which of the following descriptions? a. 9ight wires are reFuired to transmit data bits. b. 9ight wires transmit data bits with start and stop bits. c. Two wires are reFuired to transmit data bits. d. Two wires transmit data bits with start and stop bits To,)(: 28 m)r4

CANDIDATES SHOULD ANS"ER THREE #UESTIONS %ROM THIS SECTION CANDIDATES SHOULD ANS"ER THREE #UESTIONS %ROM THIS SECTION

SECTION SECTION & &

#UESTION 2 )) The windows 4T2.6 operating system actually e;ists as four distinct units 4ame them. (9 m)r4 ) I 2) 3-&<-.-7- file pro+ide fi+e default support features for software applications name them. (8 M)r4 ) +) What are the three responsibilities of the config.sys program? I 0) 9;plain what the following command line functions do? I T(99 I &9$T(99 I P(<3PT I T7P9 (9 m)r4 ) e) What are the main four common <- operational problems? (9 m)r4 ) (: m)r4 )

I 1) 9;pand the following Abbre+iations I AT> I .&% I 93# I :AT I $%&

(8 m)r4 ) To,)(: 28 m)r4

#UESTION : aJ 3ake a detailed list of the steps necessary to safely remo+e the motherboard from a system unit. (8 m)r4 ) bJ What are the three main factors that ha+e affected the design of the motherboard o+er the years? (' m)r4 ) cJ 8i+e three K) marksJ ad+antages and three K) marksJ disad+antages of integrating functions such as +ideo and audio onto the motherboard. (' m)r4 ) dJ Why is it necessary to pro+ide additional cooling for certain processors? (8 m)r4 ) To,)(: 28 m)r4
. #UESTION 9

a. What are the three ports that are a+ailable in standard original P%s for connecting de+ices? (: m)r4 ) b. What are the differences between serial and parallel data communication ports? (8 m)r4 ) c. Two methods are used to pro+ide the proper timing for serial transfers. 4ame them. (9 m)r4 ) d. Parallel printer cables should be shielded to minimi'e 9:#. What is EFI? (9 m)r4 ) e. What is the ma;imum recommended length of a standard parallel printer cable? (2 m)r4 )

f. What is root hub in ,-. architecture? To,)(: 28 m)r4 #UESTION 8

(9 m)r4 )

aJ 4ame the two most common L:orm :actorsM and describe 2 maAor differences between them. (' m)r4 ) bJ 9;plain the term 9-& and name 2 components that are sensiti+e to it. (' m)r4 ) cJ Answer each of the following?iJ &escribe the main function of the P-, in a computer system iiJ $ist each of the components the P-, physically connects to. iiiJ #dentify the direction of airflow through the P-,. i+J -tate the dual purpose of the fan in the P-,. (9 m)r4 )

dJ A typical %omputer -ystem will ha+e the following connectors describe the use of each of them. (8 m)r4 ) iJ 9pin &-Type K3ale - located on the rear of the -ystem ,nitJ iiJ /pin mini &#4 K3ale PlugJ iiiJ "0pin &-Type K:emale N located on the rear of the -ystem ,nitJ i+J (O-20 socket +J (O-11 plug eJ 9;pand the abbre+iations P8A P -P8A and describe each with the aid of an illustration. (9 m)r4 ) To,)(: 28 m)r4 #UESTION ' aJ 8i+e two functions of an operating system bJ &efine con+entional memory cJ 4ame the two system files in the Windows registry dJ %ompare -(A3 and &(A3 using one factor eJ .riefly compare a workgroup and a domain fJ &efine the following terms related to operating systems a. #nstallation b. 3igration (9 m)r4 (2 m)r4 (2 m)r4 (2 m)r4 (: m)r4 (9 m)r4 ) ) ) ) ) )

gJ 8i+e two steps KtasksJ to consider when installing an <(9 m)r4 ) hJ 8i+e two methods of launching an application in Windows 4T (9 m)r4 ) To,)(: 28 M)r4

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