Change Management

ERP AS A TOOL FOR CHANGE MANAGEMENT AND BUSINESS PROCESS IMPROVEMENT: An Enterprise Resour e P!"nnin# $ERP% s&ste' ("s )een i'p!e'ente* "t "!! NTPC !o "tions "n* in its su)si*i"ries+ Besi*es i'p!e'ent"tion o, usu"! ,un tion"!ities !i-e E'p!o&ee Se!, Ser.i e $ESS%/ Fin"n e/ HR/ M"teri"!s/ M"inten"n e "n* Pro0e ts/ ne1 #ener"tion pro*u ts !i-e e-pro ure'ent/ 2no1!e*#e M"n"#e'ent $2M%/ Business Inte!!i#en e $BI%/ Do u'ent M"n"#e'ent/ "n* 3or-,!o1 (".e "!so )een i'p!e'ente*+ A st"teo,-t(e "rt D"t" Centre 1it( entr"!i4e* ERP Ser.ers ("s )een set up ,or t(e entire Co'p"n&+ T(ere "re '"0or )ene,its o, ERP i'p!e'ent"tion ,or t(e Co'p"n&: Re"!-ti'e tr" -in# o, -e& pro0e t " ti.ities "n* 'i!estones (e!ps i*enti,& "n* e!i'in"te potenti"! )ott!ene -s Co'p!ete .isi)i!it& o, "sset '"inten"n e (istor& "n* sp"re p"rts 'o.e'ent (e!ps opti'i4e* '"inten"n e Lo1er pro ure'ent !e"* ti'es I'pro.e* .en*or o!!")or"tion en")!e* )& stre"'!ine* 1or-,!o1s "n* st"n*"r* pro esses Centr"!i4e* Co''er i"! Bi!!in# Fun tions "n* Re"!-ti'e .isi)i!it& into "s( in,!o1s ,ro' t(e usto'ers+ Re*u tion in )oo-s !osure & !e ti'e "n* se"'!ess re on i!i"tion ,or i'pro.e* " ountin# e,,i ien &

 Gre"ter e'p!o&ee s"tis," tion "s t(e& "re ")!e to '"n"#e5 tr" tr"ns" tions in t(e se!,-ser.i e ," i!it&

B"!"n e* S ore C"r*s $2"p!"n%

A use,u! '"n"#e'ent too! is 2"p!"n6s B"!"n e S ore C"r*s ,or on retisin# '"0or o)0e ti.es "n* t"r#et "n* ,o!!o1in# t(e i'p!e'ent"tion o, t(e str"te#&+ Use t(e '"tri7 )e!o1 to set p"r"'eters ,or t(e per,or'"n e o, &our )usiness in its o1n onte7t+ 8ou '"& o, ourse ("n#e t(e *i,,erent "re"s o, per,or'"n e )e!o1 in " or*"n e 1it( &our )usiness6 priorities:

Objectives

Measurement Targets

Initiatives

Follow-up

Financial

Customer

Business Processes

Learning and growth

Action Plan
8ou s(ou!* su''"ri4e t(e ,o!!o1 up steps ,or &our 1or- 1it( t(e Str"te#i Business P!"n+ 3("t o'p!etin# *"t" "n* in,or'"tion *o &ou nee* ,or t(e SBP9 3("t "re &ou #oin# to initi"te in &our )usiness9 Ho1 "re &ou #oin# to in.o!.e &our o!!e"#ues in t(e M"n"#e'ent Te"'9 3("t is &our pre!i'in"r& ti'in# ,or t(e " tions to )e t"-en9

ctions to be ta!en"

Priorities"

Timing"

Involvement#Collaboration"

Force Field Analyses

A ,or e ,ie!* "n"!&sis "!!o1s us to !"ri,& our un*erst"n*in# o, " ("n#e/ to "ppre i"te t(e )"rriers 1e 1i!! en ounter 1(en i'p!e'entin# it/ "s 1e!! "s t(e ," tors t("t 1i!! " t in our ,".our $t(e :pros "n* ons; o, t(e i'pro.e'ent%+ On e 1e (".e t(is un*erst"n*in#/ it is t(en e"sier to #o "(e"* "n* re"te "n " tion p!"n ,or i'p!e'ent"tion 1(i ( 1i!! re*u e t(e )"rriers t("t 1e (".e "nti ip"te*+
Change"

Barriers # $egative %orces

&nablers # Positive %orces