521 BAYSHORE DRIVE, WILMINGTON, NC 28411

HOME 910-686-1167 CELL910-470-1292

EMAIL:LILREDBOOK@AOL.COM

Objective
Seeking employment as Office Manager, Customer Service Representative, Bookkeeper, Administrative
Specialist, Secretary, or other opportunity that requires excellent customer service skills, attention to
detail, an absolute dedication to quality and accuracy, and an ability to interact easily with individuals at
all professional levels.

Employment Experience:
First Bank/Shipyard Branch, Wilmington, NC 6/2009 to present
Customer Service Representative/Bank Compliance Officer
Responsible for the tasks mentioned as teller with the additional responsibility of teaching new tellers.
Surprise cash counts, which are balanced to a General Ledger. Opening new accounts, which include all
deposit accounts, IRA’s, Lines of Credit both personal and business and CD Loans. Going over the
overdrafts each morning, calling customers to request they make a deposit. Call on all Certificate of
Deposits that have matured, going over rates with customers, and rolling them as they request. Report
negative accounts to E Funds. When tellers are off at the end of the day, it is my responsibility to find the
outage. Making sure all paperwork is done in compliance with audit. Also responsible for Currency
Transaction reports, and Bank Secrecy Reports on Official Checks. Order all supplies for the branch. Fill
in as a teller when needed, also fill in at other branches when shorthanded. Interaction with several
departments when issues arise on customers accounts.
Cooperative Bank/Shipyard Branch, Wilmington, NC 10/2007 to 6/2009
Customer Service Representative/Bank Compliance Officer
Responsible for the tasks mentioned as teller with the additional responsibility of teaching new tellers.
Surprise cash counts, which are balanced to a General Ledger. Opening new accounts, which include all
deposit accounts, IRA’s, Lines of Credit both personal and business and CD Loans. Going over the
overdrafts each morning, calling customers to request they make a deposit. Call on all Certificate of
Deposits that have matured, going over rates with customers, and rolling them as they request. Report
negative accounts to E Funds. When tellers are off at the end of the day, it is my responsibility to find the
outage. Making sure all paperwork is done in compliance with audit. Also responsible for Currency
Transaction reports, and Bank Secrecy Reports on Official Checks. Order all supplies for the branch. Fill
in as a teller when needed, also fill in at other branches when shorthanded. Interaction with several
departments when issues arise on customers accounts. Completed Online TRC Interactive Training.
Cooperative Bank/Shipyard Branch, Wilmington, NC 07/2006 to 10/2007
Vault Teller
Responsible for greeting customers, answering incoming calls, and interacting with other branches on
issues that arise. Known for a positive attitude and the ability to develop a strong rapport with customers
and co-workers. Completed the Teller Operations course and a Loan Processing class. Due to strong
work ethic and desire to advance, have continuously increased in responsibility. Current responsibilities
include the following: Securing the building, morning and evening; checking rates; recording night drops
and ATM transactions; performing weekly balancing of the ATM; running daily reports; pulling and filing
closed accounts; reviewing daily obituaries and flagging accounts of deceased customers; posting wire
ins/ wire outs; posting journals; RCIF and customer maintenance; initiating stop payments on ACH/paper
checks; processing bank card action forms; rolling CDs (certificates of deposit); posting loans and lines of
credit; pulling payoffs on loans; initiating weekly shipments to Loomis; initiating coin orders; using
NetImage to verify high-dollar checks; verifying electronic fund transactions; telephoning customers and
assisting in issue resolution; cutting bank checks and official checks; and obtaining copies of checks or
statements for customers. Completed BSA Teller Operations Course.
Hobbs & Sons Automotive Service, Inc, Wilmington, NC 09/2003 to 07/2006
Office Manager/Co-Owner
Managed the front desk and phones; greeted customers. Prepared quotations for repairs and reviewed
quotations with customers. Responsible for daily accounting tasks, which included entering daily sales,
invoices, and receivables. Managed the business checkbook and balanced the books. Responsible for
accounts payable, tax preparation, and payroll. Used QuickBooks for financial management and
Mitchell on Demand for preparing estimates. Used MSWord for correspondence.
JC Penney’s Hair Salon, Wilmington, NC 06/1990 to 06/1991
Licensed Hairdresser
Fully licensed. Performed all of the normal tasks, including maintaining knowledge of latest trends,
coloring techniques, and hairstyles. Established reputation for excellent customer rapport and customer
service. Sometimes worked at the front desk, which involved greeting customers and checking them in
and out, as well as scheduling appointments.
D’Amato’s Hair Design, Beverly, MA 04/1985 to 03/1990
Licensed Hairdresser
Fully licensed. . Performed all of the normal tasks, including maintaining knowledge of latest trends,
coloring techniques, and hairstyles. Established reputation for excellent customer rapport and customer
service. Sometimes worked at the front desk, which involved greeting customers and checking them in
and out, as well as scheduling appointments.
Beverly Hospital, Beverly, Massachusetts 1978 to 1985
Unit Secretary
Was Unit Secretary in ICU, CCU, Rehab, and Maternity. Developed the necessary knowledge of relevant
medical terminology and abbreviations to ensure accurate transcriptions. Transcribed Doctors’ Orders
with high degree of accuracy. Scheduled tests and ordered blood work, medicines, therapy, and meals, as
required. Followed up all orders to ensure they were completed correctly. Was known for excellent
communication skills, ability to interface smoothly with other personnel, attention to detail, and accuracy.

Personal Interests
Active volunteer for Social Ministry at St. Mary’s Parish and CARE [Coastal AIDS Resource &
Education]. Teach Sunday School for 15 years. Active participant in youth activities with family and
community.