Business Service Center

Name: Email: Business Support Team

wfmnebscwallingford@HQ.verizonwireless.com

Hours: Phone:

Monday - Friday 800-922-0204

7 am. to 9 pm. EST Time

The Business Support center is here to process requests. We are available over the phone or via email. To efficiently and accurately process your requests, we ask that the items marked with an ' * ' be submitted via email. All other requests can be processed over the phone. Thank you!

Billing issues, questions and account analysis Troubleshooting & Warranty Exchange Feature Change Suspend & Reconnect Service

Disconnects* Add Discounts* Mobile Number Changes* (new city or state) Bulk Requests* (Multiple of different items at once)

My Business Account
Link:
My Business Account

Link:

My Personal Account

My Business Account provides your company with multiple tools to manage your wireless needs.

My Personal Account provides you with multiple tools to manage your wireless needs.

ESN Changes Rate Plan Change Voice mail resets User Name Change Order New lines of Service Equipment Upgrades Support #: 800-922-0204

ESN Changes Rate Plan Change Voice mail resets User Name Change Order New lines of Service Equipment Upgrades Support #: 800-922-0204

Account Support
Name: Title: Email: Hours: Cornell Support Team Customer Service
Cornell.University@VerizonWireless.com 8 am to 5 pm EST

Sales Support
Name: Title: Email: Phone: John Anthis Major Account Manager
John.Anthis@VerizonWireless.com 315-263-5588 ** University Owned Devices only

Name: Title: Email: Hours:

Cornell Support Team Sales Related Questons

Cornell.University.Sales@VerizonWireless.com 8 am to 5 pm EST

Name: Title: Email: Phone: Fax:

Liz De Rose Major Account Manager

Elizabeth.DeRose@VerizonWireless.com 607-227-5000 877-211-6193 ** Personal Owned Devices Only

Additional Tools
Name: Phone: For: Name: Phone: For:

Consumer Customer Service

800-922-0204 (enter your mobile # - option 0 ) Support with all aspects of your consumer account

Name: Site: For: Name: Phone: For:

Employee Discounts
www.vzw.com/getdiscount add discounts to employees' wireless service

Wireless Data Support

800-922-0204 (enter your mobile # - option 3 ) Receive over the phone support for all wireless data related issues

Port Center
888-844-7091 Check the status of a number port between carriers

Name: Phone: For:

Equipment Returns
800-305-2485 Request to return items or determine status of returned order

Name: Site: Phone: For:

Global Support
www.vzw.com/global 908-559-4899 - while overseas 800-711-8300 - while in domestic US Assistance with any global phone/roaming issue

Ithaca Store Location

Lowe's Plaza, Ithaca, NY w 607-348-0500 w Technical Support only