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written by: Vikas Vij edited by: Ginny Edwards updated: 9/12/2011 Managing business in an increasingly borderless global village? Look for the vital links between emotional intelligence and human resource management.
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Therefore, human resource managers as well as the companys leaders have to make use of the emotional quotient in order to run global organizations successfully as a unified entity. Emotional understanding is needed by business leaders and HR managers to determine how to choose the right personnel for different country offices and how to customize their business approach and business policies in accordance with the cultural needs of the particular market. For instance, some countries have a culture of team work or collective management where as in some other countries individual performance and personal excellence is more important. Therefore, rewards, incentives and other motivational tools must be designed in view of the cultural ethos of the particular geographical territory. Integrating Cultures Using Empathy and Understanding Empathy is probably the most important attribute that an effective manager or leader must possess. The success of a business organization operating in multi-cultural environments depends upon how smoothly the leaders manage to integrate different cultures with their own leadership styles. For instance, when a western manager operates in a culturally diverse setting such as China or Hong Kong, it is important to communicate with the local staff and local customers in a simple language and a personalized manner in order to win their cooperation and understanding. Similarly, there are certain cultures in Western Europe where punctuality and time consciousness is not regarded as highly as it is in the American culture. So having a high tolerance level and awareness about the local cultural conditions helps in running the business in a smooth and effective manner. Reference: Reilly, Anne H. and Karounos, Tony J. Exploring the Link between Emotional Intelligence and Cross-Cultural Leadership Effectiveness. Journal of International Business and Cultural Studies. http://www.aabri.com/manuscripts/08134.pdf Photo Credit: www.sxc.hu Rbut under licensing agreement.