January 21, 2014 The Honorable Vonciel Jones Hill, Chairman The Honorable Lee Kleinman, Vice Chairman

The Honorable Monica Alonzo The Honorable Tennell At ins The Honorable !he""ie Ka#ane The Honorable !an#y $reyson %allas City Hall 1&00 Marilla %allas, T' (&201 %ear Ma#ame Chair ) Members, Consi#er "or a moment that the "ollo*in+ terms an# con#itions *ill a,,ly to anyone *antin+ to use either ta-i or limo.se#an ser/ices in %allas0 YOU UNDERSTAND, THEREFORE, THAT BY USING THE APPLICATION AND THE SERVICE, YOU MAY BE EXPOSED TO TRANSPORTATION THAT IS POTENTIALLY DANGEROUS, OFFENSIVE, HARMFUL TO MINORS, UNSAFE OR OTHERWISE OBJECTIONABLE, AND THAT YOU USE THE APPLICATION AND THE SERVICE AT YOUR OWN RISK. YOU EXPRESSLY WAIVE AND RELEASE THE COMPANY FROM ANY AND ALL ANY LIABILITY, CLAIMS OR DAMAGES ARISING FROM OR IN ANY WAY RELATED TO THE THIRD PARTY TRANSPORTATION PROVIDER 1!234C50 3ber Contract Terms an# Con#itions6 This e-actly *hat some "ol s are currently a+reein+ to to#ay, an# it7s e-actly *hat *ill a,,ly shortly to all ta-icab an# limo ser/ices in this city8 9s this really *hat %allas *ants "or the tra/elin+ ,ublic: !houl# accountability an# res,onsibility be com,letely #isre+ar#e# ;ust because technolo+y has ,ro/i#e# a ne* *ay to #is,atch "or<hire trans,ortation ser/ice: The current re+ulatory "rame*or in %allas alrea#y allo*s "or<hire ri#es to be #is,atche# /ia a,,s an# ne* technolo+y8 9n "act it is *i#ely use# *ithin the license# in#ustry, an# is #one so *ithin the current ,arameters o" the or#inance that ,ro/i#e "or customer ,rotection an# o,erator res,onsibility8 Customers can use any number o" o,tions to obtain a ri#e8 They can street hail, use *al <u, ser/ice, use *eb sites, use their ,hone, or use an a,,8 They can #o so *ith the trust an# un#erstan#in+ that they *ill +et a ri#e by a license#, ,ermitte#, an# insure# /ehicle "or ser/ice city*i#e8 They can ,ay in cash or by cre#it car#8 They no* the rate they *ill be char+e# is set by an# limite# by the city8

The same is not true "or the ne* rou+e a,, an# ri#e<sharin+ com,anies such as those o" 3ber, 3ber', Ly"t an# !i#ecar8 These com,anies char+e *hat they *ant, ser/e only the areas they *ant, o,erate at *hate/er times they *ant, an# ta e only the select customers they *ant8 2ther Te-as cities 1Houston, !an Antonio, Austin6 ha/e alrea#y reco+nize# the ,roblems an# #an+ers associate# *ith these ne* "or<hire trans,ortation ser/ices, an# ha/e or#inances in ,lace to ensure the ,ublic is ,rotecte# an# that the #istinctions bet*een ty,es o" ser/ices are not blurre#8 =hile the ta-icab in#ustry embraces technolo+y that im,ro/es customer con/enience, *e also belie/e in customer sa"ety, en/ironmental res,onsibility, city*i#e ser/ice, an# com,liance *ith local or#inances8 =ith this in min#, *e res,ect"ully encoura+e %allas to ensure all ta-i ser/ice ,ro/i#ers are treate# in the same manner, an# that all limousine.e-ecuti/e se#an ser/ices are treate# in the same manner8 5ssentially, ta-icabs are a ,ublic utility, ser/in+ as an e-tension o" our ,ublic trans,ortation system8 Ta-icabs o,erate in an e-tremely re+ulate# en/ironment8 Te-as7 Trans,ortation Co#e man#ates by state la* that the City re+ulate ta-icab o,erators >to ,rotect the ,ublic health, sa"ety, an# *el"are?@ an# such re+ulation by state statute is a >+o/ernmental "unction8? The City o" %allas has #one so throu+h e-tensi/e or#inances *hich obli+ate Ta-icab o,erators to ,ro/i#e ser/ice to the ,oor or rich, able or #isable#, ,ai# by cash or cre#it car#, o"ten at a loss8 This obli+ation is cross<subsi#ize# by limitin+ the number o" ta-icab ,ermits an# the City o" %allas settin+ the re+ulate# "ares *hich can be char+e# to ,assen+ers8 Ay contrast, there is no limit to the number o" limo.se#ans, no minimum number o" /ehicles in or#er to o,erate ser/ice, no obli+ation to ser/e the entire community, an# they are able to set there o*n rates8 Ay allo*in+ limousines to com,ete #irectly *ith ta-icab com,anies, the city ,laces in ;eo,ar#y sa"e, Buality ser/ice to the entire community8 Currently, the limousine in#ustry is bein+ allo*e# to s im the ,ro"itable "ares at *hate/er rate they choose to char+e, an# lea/e the un,ro"itable re+ulate# "ares to the hea/ily re+ulate# ta-icab in#ustry8 Com,oun#in+ this ,roblem is the entrance o" Ly"t an# 3ber' into the mar et that allo* #ri/ers to use their ,ersonal cars to ,ro/i#e trans,ortation ser/ices to the community8 These com,letely unre+ulate# an# unlicense# #ri/ers are currently bein+ allo*e# to o,erate in the City o" %allas an# ha/e ,ro/i#e# no ,roo" o" commercial insurance or +o/ernment con#ucte# bac +roun# chec s8 These are unmar e# cars *ith non<,ermitte# #ri/ers o,eratin+ *ithout liability ,rotection "or ,assen+ers an# the ,ublic8 1!ee the attache# #ocumentation re+ar#in+ acci#ents an# in/esti+ations86 The true Buestion is *hether the City *ants to ee, its re+ulate# ta-i system or, *hether the City *ants to aban#on its re+ulate# ta-icab system, i+nore state la* man#atin+ re+ulation "or the ,ublic +oo#, an# in/ite ser/ices *hich tar+et the *ealthy an# *ell<to<#o ,assen+ers to the #etriment o" the el#erly, #isable# an# the less "ortunate an# *hich also ,lace ,assen+ers an# the ,ublic in #an+er8 9n "ollo*in+ the e-am,les set by other Te-as cities, alon+ *ith ensurin+ the en"orcement o" %allas7 current or#inance, a "e* clari"ications can ensure the tra/elin+ ,ublic is ,rotecte#8 4i#e minimums are nee#e# to ,re/ent lu-ury se#ans "rom s immin+ the ,ro"itable ta-icab tri,s an# lea/in+ ta-icabs to only the un,ro"itable, City man#ate# ser/ices8 9t is critical to #e"ine >,rearran+e#?, the time "rame bet*een the time that a se#an.limo is or#ere# an# the time that it is able to ,ic u, the ,assen+er8 !imilar to the minimum on lu-ury se#an.limo ser/ice, the C0< minute >,rearran+e#? or#er time is an or#inance base# metho# o" se,aratin+ the re+ulate# ta-i 2

business "rom the unlimite#, lar+ely unre+ulate# se#an.limo business8 The current limo or#inance reBuirement o" an M!4D minimum o" EC&,000 "or limos an# lu-ury se#ans shoul# be increase# to re"lect current realities an# costs o" this mar et8 Also, a+e limits "or se#ans.limos shoul# be a#o,te# an# a,,lie# as they are currently to the ta-i in#ustry8 For<hire on<#eman# ser/ice in unmar e#, unlicense#, un,ermitte# an# uninsure# /ehicles is alrea#y ille+al an# the current or#inance shoul# be "ully en"orce#8 =ithout the ability to ser/ice the ,ro"itable as *ell as the un,ro"itable ta-icab tri,s, ta-icab com,anies *ill not be able to a""or# to ser/ice only the un,ro"itable tri,s8 5ither its el#erly, ,oorer an# #isable# citizens *ill +o *ithout trans,ortation no* ,ro/i#e# by ta-icabs, or the City o" %allas *ill nee# to ,ro/i#e some "orm o" ,ublic trans,ortation out o" the +eneral re/enue "un#s8 The Buality an# cost o" ta-i ser/ice "or the ,eo,le o" %allas *ill be seriously a""ecte# i" these ty,es o" trans,ortation #is,atch com,anies are ,ermitte# to o,erate *ithin the City *ithout com,lyin+ *ith e-istin+ reBuirements as they a,,ly to both ty,es o" ser/ice G ta-i or limo.se#an8 2,eratin+ authority a,,ro/al by the city "or on<#eman# ta-i ser/ice ,ro/i#ers must continue in or#er to ensure accountability an# res,onsibility an# to ,rotect the ,ublic8 Ca,s on the number o" cabs must be maintaine# to ensure li/in+ *a+es "or #ri/ers8 The re+ulation o" rates an# "ares must be maintaine# to ensure "air an# eBual treatment o" the ,ublic8 An A,, #oes not inherently con"lict *ith the la*, an# /ice /ersa8 The la* only ,re/ents ille+al con#uct, not the e-istence or use o" an A,, "or le+al ,ur,oses8 4e+ulate# trans,ortation ser/ice ,ro/i#ers that continue to #o business *ithin the re+ulatory "rame*or remain at a #istinct #isa#/anta+e to the unre+ulate# smart,hone a,,lications8 =hile it is im,ortant that *e embrace ne* technolo+ies that o""er ,assen+ers a sa"e, reliable an# con/enient ri#e@ it is o" eBual im,ortance that the same set o" rules a,,ly to e/eryone "airly an# eBually8 2,en an# "air com,etition cannot e-ist i" there is one set o" rules "or some an# no rules "or another8 !incerely,

Jac Ae*ley Dresi#ent, Hello* Cab o" %F= Attachments

Wri !" R!#$%"#!# % &! ' S$!(i)i( T*+i(*, -.!# i%"# S.,/i !0 ,1 &! C&*ir
1) Why arent there as many taxis on the street as there are licenses?
There are t*o main reasons0 16 the bi++est #i""erence occurs at the be+innin+ o" e/ery year *hen many o" the cars a+e out o" ser/ices8 3nli e limos.se#ans *ho ha/e no a+e limit, ta-icabs cannot e-cee# & years o" a+e8 5/ery year ta-i com,anies ha/e to re,lace many o" their /ehicles by ,urchasin+ ne*er mo#els *hich +enerally ta es se/eral months to #o@ an#, 26 %eman# #oes not stay at 100I year<roun#8 As #eman# #i,s at certain times o" the year, the number o" cars in su,,ly *ill a#;ust accor#in+ly8

2) What happens to the surplus licenses?

The sur,lus licenses are hel# an# those slots are +enerally "ille# o/er the course o" a years base# on #eman# an# "leet re,lacement8 To ensure com,anies are not nee#lessly hol#in+ on to licenses an# not usin+ them The City o" Fort =orth, "or e-am,le, reBuires a minimum le/el o" J&I o" ca,acity or you loose licenses accor#in+ly8

3) Why do you hold licenses that are not in use?

The ta-i cab com,anies ha/e an a+e limit o" & years calculate# on January 1st o" each year8 There are a,,ro-imately K00 to (00 /ehicles remo/e# "rom ser/ice each year, the ma;ority o" these /ehicles are re,lace# in the latter ,art o" the ,re/ious year or the be+innin+ ,art o" the current year8 The ma;ority o" the /ehicles are re,lace# usually by the 1st o" February an# the unuse# licenses are normally less than &I o" the authorize# /ehicles8 The number o" /ehicles license# at the January 14 hearin+ *as 1(C0 an# is no* o/er 1J00 on January 21 This number *ill continue to increase to near 100I as the #ri/ers continue to re,lace their /ehicles8

4) What protocol and disciplines does your company have in place to ensure your customers are safe?
The hol#er o" the o,eratin+ authority must meet a "inancial stability stan#ar# set by the city an# has a #uty to en"orce com,liance by all ,ermitte# #ri/ers inclu#in+ the char+in+ o" "ares that are authorize# by city8 The hol#er o" the o,eratin+ authority is also hel# res,onsible "or city*i#e #is,atch, #ri/er bac +roun# chec s, re+ular car ins,ections, an# E&00,000 com,rehensi/e insurance on the /ehicle 24.( re+ar#less o" /ehicle o*nershi,, i" there is a ,assen+er in the car, or *hat the car is bein+ use# "or at the time o" an acci#ent or inci#ent8 Cars must also not be ol#er than & years to ensure latest sa"ety eBui,ment, an# all cars are eBui,,e# *ith "ire e-tin+uishers8

5) a. Under hat circumstances are your drivers allo ed to turn do n fares and customers?
1From or#inance sec 4&<&8C6 the ,erson reBuestin+ ser/ice is #isor#erly, the #ri/er is alrea#y en+a+e# in ,re/ious reBuest, the #ri/er has reason to belie/e that the ,erson is en+a+e# in unla*"ul con#uct, or the #ri/er is in "ear o" his.her ,ersonal sa"ety8

5) !. What is your policy on this?

!ame as city or#inance sec 4&<&8C

") #hould your company !e re$uired to service all parts of the %ity of &allas? Why? 'r( hy not?
Ta-icabs are a ,ublic utility, ser/in+ as an e-tension o" our ,ublic trans,ortation system8 Ta-icabs o,erate in an e-tremely re+ulate# en/ironment8 Ay la* ta-icabs are obli+ate# ,ro/i#e ser/ice city*i#e an# at any time to the ,oor or rich, able or #isable#, ,ai# by cash or cre#it car#, o"ten at a loss8 This obli+ation is cross<subsi#ize# by limitin+ the number o" ta-icab ,ermits an# the City o" %allas settin+ the re+ulate# "ares *hich can be char+e# to ,assen+ers8 Ay contrast, there is no limit to the number o" limo.se#ans, no minimum number o" /ehicles in or#er to o,erate ser/ice, no obli+ation to ser/e the entire community, an# they are able to set there o*n rates8 Ay allo*in+ limousines to com,ete #irectly *ith ta-icab com,anies, the city ,laces in ;eo,ar#y sa"e, Buality ser/ice to the entire community8 Currently, the limousine in#ustry is bein+ allo*e# to s im the ,ro"itable "ares at *hate/er rate they choose to char+e, an# lea/e the un,ro"itable re+ulate# "ares to the hea/ily re+ulate# ta-icab in#ustry8

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Ma#ame Chair an# Members0 My name is Jac Ae*ley an# 9 ser/e as Dresi#ent o" Hello* Cab o" %F=8 Than you "or the o,,ortunity to s,ea to you to#ay re+ar#in+ /ehicle "or hire ser/ices in the City o" %allas8 3n#er our current o*nershi, Hello* Cab has ser/e# the city an# the ,ublic "or o/er 1C years an# *e currently em,loyee o/er 100 in#i/i#uals in %allas not includin) #ri/ers8 At the reBuest o" the Chair, 9 *ill "irst res,on# to Buestions "rom the Committee8 97/e also submitte# res,onses in *ritin+8 The "irst C Buestions relate to the number o" licenses /erses ta-is on the stan#8 The ,rimary reason "or the #i""erence occurs at the be+innin+ o" e/ery year *hen many o" the cars a+e out o" ser/ices8
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3nli e limos ) se#ans that ha/e no a+e limits, ta-icabs cannot e-cee# & years o" a+e8 5/ery year ta-i com,anies ha/e to re,lace many o" their /ehicles by ,urchasin+ ne*er mo#els8 Actual unuse# licenses are normally less than &I o" the authorize# /ehicles8 Another "actor "or the #i""erence is that #eman# #oes not stay at 100I year roun#8 As #eman# #i,s at certain times o" the year, the number o" cars in su,,ly a#;usts8 9n re+ar# to our ,olicies to ensure customer sa"etyL by hol#in+ an o,eratin+ authority, *e are reBuire# to en"orce all city or#inances *hich inclu#es ,ro/i#in+ E&00,000 com,rehensi/e insurance on all /ehicles, 24.(, re+ar#less o" o*nershi,8 =e also con#uct re+ular /ehicle ins,ections an# #ri/er bac +roun# chec s8

The only reasons that our #ri/ers can re"use a "are are outline# in the city or#inance an# inclu#e i" the ,erson is #isor#erly, en+a+e# in an unla*"ul act or i" the #ri/er is in "ear o" ,ersonal sa"ety8 An# "inally, re+ar#in+ ser/icin+ the entire communityL *e a+ree com,letely8 5ssentially, ta-icabs are a ,ublic utility, ser/in+ as an e-tension o" our ,ublic trans,ortation system an# there"ore must ser/e the entire community *ithout #iscrimination o" any in#8 At the conclusion o" my comments, 9 *ill be ha,,y to ans*er any a##itional Buestions8

=hile it is im,ortant that *e embrace ne* technolo+ies it is o" eBual im,ortance that the same set o" rules a,,ly to e/eryone "airly an# eBually8 Those inclu#e0 a+e limits,
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insurance reBuirements, #ri/er screenin+, an# o,eratin+ authority8

2,en an# "air com,etition cannot e-ist i" there is one set o" rules "or some an# no rules "or another8 An A,, #oes not inherently con"lict *ith the la*, an# /ice /ersa8 The la* only ,re/ents ille+al con#uct, not the e-istence or use o" an A,, "or le+al ,ur,oses8

4e+ulate# trans,ortation ser/ice ,ro/i#ers that continue to #o business *ithin the re+ulatory "rame*or remain at a #istinct #isa#/anta+e to the unre+ulate# o,erators8

The current re+ulatory "rame*or in %allas alrea#y allo*s "or<hire ri#es to be #is,atche# /ia a,,s an# ne* technolo+y8

9n "act it is *i#ely use# *ithin the license# in#ustry, an# is #one so *ithin the current ,arameters o" the or#inance that ,ro/i#e "or customer ,rotection an# o,erator res,onsibility8

We do not force the customer to

aive and release the

company from any and all lia!ility( claims or dama)es.

Ta-icabs are a ,ublic utility, ser/in+ as an e-tension o" our ,ublic trans,ortation system8 Ta-icabs o,erate in an e-tremely re+ulate# en/ironment8

!tate la* man#ates that the City re+ulate ta-icab o,erators >to ,rotect the ,ublic health, sa"ety, an# *el"are8?

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The City o" %allas has #one so throu+h e-tensi/e or#inances that obli+ate Ta-icab o,erators to ,ro/i#e ser/ice to the ,oor or rich, able or #isable#, ,ai# by cash or cre#it car#, o"ten at a loss8 This obli+ation is cross<subsi#ize# by limitin+ the number o" ta-icab ,ermits an# the city settin+ re+ulate# "ares *hich can be char+e# to ,assen+ers8

Ay contrast, there is no limit to the number o" limo an# se#ans, no minimum number o" /ehicles in or#er to o,erate ser/ice, no obli+ation to ser/e the entire community, an# they are able to set there o*n rates8

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Ay allo*in+ limousines to com,ete #irectly *ith ta-icab com,anies, the city ,laces in ;eo,ar#y sa"e, Buality ser/ice to the entire community8 Currently, the limousine in#ustry is bein+ allo*e# to s im the ,ro"itable "ares at *hate/er rate they choose to char+e, an# lea/e the un,ro"itable re+ulate# "ares to the hea/ily re+ulate# ta-icab in#ustry8

Com,oun#in+ this ,roblem is the entrance o" Ly"t an# 3ber' into the mar et that allo*s #ri/ers to use their ,ersonal cars to ,ro/i#e trans,ortation ser/ices to the community8 These com,letely unre+ulate# an# unlicense# #ri/ers are currently bein+ allo*e# to o,erate in %allas an# ha/e ,ro/i#e# no ,roo" o" commercial insurance or +o/ernment con#ucte# bac +roun# chec s8
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These are unmar e# cars *ith non<,ermitte# #ri/ers o,eratin+ *ithout liability ,rotection "or ,assen+ers an# the ,ublic8

Alon+ *ith ensurin+ the en"orcement o" %allas7 current or#inance, a "e* clari"ications can ensure the tra/elin+ ,ublic is ,rotecte#8

4i#e minimums are nee#e# to ,re/ent lu-ury se#ans "rom s immin+ the ,ro"itable ta-icab tri,s an# lea/in+ ta-icabs to only the un,ro"itable, City man#ate# ser/ices8

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9t is critical to #e"ine ,rearran+e#, the time "rame bet*een the time that a se#an or limo is or#ere# an# the time that it is able to ,ic u, the ,assen+er8 2ther*ise limo an# se#an o,erators are sim,ly actin+ as cabs, but *ithout all the customer ,rotections8

The Buality an# cost o" ta-i ser/ice *ill be seriously a""ecte# i" #is,atch com,anies are ,ermitte# to o,erate *ithin the City *ithout com,lyin+ *ith e-istin+ reBuirements8

2,eratin+ authority a,,ro/al by the city "or on<#eman# ser/ice ,ro/i#ers must continue in or#er to ensure accountability an# res,onsibility an# to ,rotect the ,ublic8 Ca,s on the number o" cabs must be maintaine# to ensure li/in+ *a+es "or #ri/ers8 The re+ulation o" rates

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an# "ares must be maintaine# to ensure "air an# eBual treatment o" the ,ublic8 =hile the ta-icab in#ustry embraces technolo+y that im,ro/es customer con/enience, *e also belie/e in customer sa"ety, en/ironmental res,onsibility, city*i#e ser/ice, an# com,liance *ith local or#inances8

=ith this in min#, *e res,ect"ully encoura+e %allas to ensure all ta-i ser/ice ,ro/i#ers are treate# in the same manner, an# that all limousine.e-ecuti/e se#an ser/ices are treate# in the same manner8

Than you "or your time an# your ser/ice to the citizens o" the city o" %allas8

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