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Core Competencies
16 Descriptive Statistics
18 Graphing Data
20 Delphi Technique
21 Fishbone (Cause-and-Effect)Diagram
22 Force Field Analysis
23 Pareto Diagram
EMRA, 1998
PART 4 : Data Analys is Core Com petenc ies
Section 21: Fis hbone (Cause-a nd-Effect) Diagram
CONTENTS
☺
Key Poi nts an d Ideas
Refer enc es to
parts of the han d- Important points, Adva ntag es
Refer enc e not es book an d othe r hints and ideas.
and s up ple ment al ide as.
inform atio n on
opp osite pa ge.
Num ber ed
steps a nd Limit atio ns
1 Proce dur es 21 - 1
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
Material Method
21 - 2 EMRA, 1998
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
OVERVIEW
Intr oduction
On the effect side of the diagram, the effect under analysis can be either
a current work problem that needs to be corrected or a desired quality
Figure 21.2 shows characteristic. On the cause side of the diagram are the factors that influence
a Fishbone Diagram the stated effect or characteristic. Categorical examples of some of the cause
with standard factors are equipment, people, environment, materials, and procedures. The
categorical patterns
for a typical production strength of the technique lies in using a diagram to analyze causal relationships
process. in structured ways focusing attention beyond symptoms to root, or primary,
causes (Swanson, 1995).
Typically you will see a Fishbone Diagram used in the following ways:
A Fishbone Diagram is
a useful method for To identify major or minor reasons for a specific problem
clarifying the causes of
a problem.
of performance.
To identify root causes, or key drivers, contributing to
some effect or measurable outcome (a performance
indicator).
To identify key causes for which additional data are
required (Swanson, 1995).
EMRA, 1998 21 - 3
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
Groups find the method enjoyable. They can usually complete the work in
a session lasting 1 to 2 hours.
*Adapted from Planning and Conducting Needs Assessments by Witkin and Altschuld -- pg.. 248
21 - 4 EMRA, 1998
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
OVERVIEW
Further Readings
EMRA, 1998
21 - 5
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
STEPS AND
PROCEDURES Figure 21.4: Completed Example of an Affinity Diagram
21 - 6 EMRA, 1998
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
STEPS AND
PROCEDURES
It may be useful
to review the 1-1 Identify and select team participants that:
brainstorming
guidelines on
Have expertise and experience related to the identified need
page 22.6 or Represent various groups and perspectives impacted by need
Section 19 on the Are viewed as credible by managers and workers who are
Affinity Diagram.
impacted by the need being addressed
1-3 Brief the team as to the purposes of the meeting and explain the
procedures to be followed.
2-3 Question each team member to be certain that the need is clearly
understood by all team members.
EMRA, 1998 21 - 7
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
STEPS AND
PROCEDURES Figure 21.5: Fishbone Diagram Example (Phases 1 and 2)
burrs on
calipers
many
Too
Phase 2
Machine Operator
burrs on
calipers
many
Too
Material Method
21 - 8 EMRA, 1998
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
STEPS AND
PROCEDURES
3-1 Use flipchart sheet, butcher paper, or a large while board (paper is
preferable because the diagram can be moved and saved).
3-2 Write the need in a box at the right side of the paper (in the “head
of the fish”).
3-3 Draw a line across the middle of the paper (the “spine of the fish”
connected to its head).
Provide enough space to diagram causal factors and their
relationships in handwriting that is legible
Diagram symmetry and the shape of the fish are NOT prime
considerations -- realistic information that is clear in meaning
and easily interpreted are the goals
4-1 Have the group list categories of factors causing the need (problem).
These will serve as headings of the major bones of the fish
Figure 21.5 presents They should be logical and inclusive
a Fishbone Diagram
example (Phases 1
and 2). 4-2 Check the list against the following standard patterns:
Typical production process categories
Machines -- facilities and equipment
Methods -- how work gets done
Materials -- components or raw materials
People -- the human factor
Typical service process categories
Policies -- higher-level decision rules
Procedures -- steps in a task
Plant -- equipment and space
People -- the human factor
Other typical categories
Environment -- work culture, organizational structure, logistics
Measurement -- calibration and data collection
4-3 Check the fishbone diagram for omitted factors
Compare to data from the needs analysis
Use a consensus process with the group to assure
complete input by all team members
EMRA, 1998 21 - 9
PART 4: Data Analysis Core Competencies
FISHBONE (CAUSE-AND- EFFECT) DIAGRAM
STEPS AND
PROCEDURES Figure 21.6: Fishbone Diagram Example (Phase 3)
Phase 3
Machine Operator P
U
N
nr
in
el
in
re
ia
g
P
g
e
ar
r fo lines temporarily
us rk
m
e -li
ai
of
nt
ft
en
sp
an
ac Left handed
c
e
e
burrs on
calipers
many
Too
st
C ma
ol ll
s
le
ct
io
Material Method
n
tr
a
yt
oo
6-2 Label each bone and sub-bone and draw the head of an arrow at
the end of each bone to indicate its contribution to the “bigger bone”
which it impacts.
Figure 21.6 presents a
Fishbone Diagram 6-3 List causes related to multiple bones in all appropriate locations.
example (Phase 3).
6-4 Check against the needs analysis data to be certain that all causes and
sub-causes have been identified.
6-5 Review the diagram to see if it needs restructuring -- make changes until
group consensus is reached.
7-1 Have the team discuss factors that strongly affect a factor.
Causes that are repeated on the diagram are often ones that
need to be analyzed further
Use additional brainstorming and review needs analysis data
and related information to verify root causes
7-2 Circle each factor that strongly affects the problem or opportunity.
STEPS AND
PROCEDURES Figure 21.7: Fishbone Diagram Completed Example (Phase 4)
Phase 4
Perform ance Problem : Too many burrs on calipers resulting in high rates of
caliper discard.
Created: April 2, 1998
Participants: Manufacturing Quality Team Plant 1:
G. Smith, R. Lee, A. Jones, S. Perkins, and F. Beck
Method: Brainstorming session to identify major causes of
performance problem. Data analysis using a Fishbone
Diagram process.
Machine Operator
P
in
in
re
el
g
P
ul
bl
oo
ar
e
lines temporarily
r
fo
m
us
rk
ai
e
-li
nt
of
ft
en
s
an
Left handed
pa
c
ce
burrs on
calipers
many
Too
st
C ma
ol ll
s
le
ct
io
Material : Method
n
tr
a
yt
oo
8-2 Have the group compare and contrast the findings reflected in the
Fishbone Diagram with their overall judgments about the need and
its causes.