Debra L.

Howell
Howey In The Hills, FL 34737 CELL: (305)-505-2656 deblhowell@comcast.net _____________________________________________________________________________________

Multi-Unit District Manager

A Business Professional with over 23 years experience in multi-unit Business Operations Management. Experienced in driving sales, and providing world-class customer service while successfully developing an outstanding team. Successful experience in recruiting, training and management development with an exceptional safety record. A proven leader with a track record of exceeding sales goals, and controlling expenses, while reducing turnover and increasing employee moral across multiple business locations.

Professional Experience
Public Storage, Miami, FL Multi-Unit District Manager (6/16/2003 3/22/2013)
Supervised the overall day to day operations of nineteen Property Managers at eight business locations. Focused on maintaining high occupancy, employee coaching for increased sales and maximizing collections, while maintaining high standards for a clean and safe working environment.
Recruited, hired, coached and retained an engaged team of property managers through demonstrating initiative and leading by example. Provided one on one coaching to ensure that team members consistently demonstrated sales-focused and customer-centric behaviors when interacting with our customers. Provided a welcoming environment to customers through effective facility maintenance and vendor management. Managed annual repair and maintenance and expense budgets. Scheduled vendor maintenance work orders and was responsible for the accounts payable process. Responded to customer inquiries in a timely manner and addressed their concerns quickly. Identified and celebrated operational successes, as well as developed and implemented plans to address opportunities. Prepared property schedules to budget to provide adequate customer service. Managed weekly payroll. Performed monthly property audits, ensuring properties remained safe and meet all company operational standards. Successfully passed all corporate internal audits completed at locations. Successfully passed internal safety audits year over year. Completed physical inventory counts on all sales merchandise each month. Managed delinquent tenant process; including coaching teams to reduce delinquency results, while maintaining customer retention. Merchandised products per plan-o-gram sets. Set up displays for monthly promotional items for increased revenue.

Communicated effectively with employees, colleagues and customers. Facilitated monthly sales and safety meetings. Achieved top tier performance as compared to peers and /or industry standards. Yearend achievements for 2012: increased occupancy by 2%, improved merchandise sales by 6%. Controlled over 5000 accounts, consistently achieved delinquency collections to under the 3% goal monthly. District ranked #66 out of 208 districts. Successfully facilitated the six month training program to new District Managers, transitioning them into their new position.

EXXONMOBIL CORPORATION, FUELS, Miami, FL (11/1994 9/2002)

Multi-Unit Territory Manager (Promotion) (2000 2002)
Supervised the daily operations of a network of Mobil managers, and sales associates, and their business sites. Focused on maximizing the financial success of both ExxonMobil and the personnel on a site to site basis.

Field Merchandiser, (Promotion) (1998 -2000)

Responsible for the opening of New to Industry locations, as well as coordinated and implemented plan-o-gram resets within and including an area of 85 locations.

Store Manager (1994 1998)

Responsible for the overall day to day operations of a company-operated service station which included all aspects of sales, expense control, accounts payable, personnel management, including recruiting, hiring, training, promotions, and discipline.

MFN SERVICES, INCORPORATED, FUELS, Fall River, MA (1990 1994) SHELL OIL DEALER
Multi-Unit Area Supervisor (Promotion) (10/19/1992 - 1/17/1994)
Responsible for the overall day to day operations of a company-operated service station which included all aspects of sales, expense control, accounts payable, personnel management, including recruiting, hiring, training, promotions, and discipline. Store Manager (Promotion) (1/1/1992 - 10/19/1992) Assistant Manager (10/23/1990 - 1/1/1992)

Education
Fisher College, Fall River-MA
Associates of Science Degree in Business Management and Computer Science

Honors & Awards

Presidents Circle of Excellence Award (2006 and 2007)
Recognized for excellent operational execution in the top 20 District Manager in the company, two consecutive years.

ORGANIZATIONS: President of Keys Gate Condo Association III (2005 2013)