Beruflich Dokumente
Kultur Dokumente
course is designed to pursue a range of occupations associated with beauty care services. The program provides experience in customer services such as shampooing, hand and foot spa, body massage, body scrub, facial treatment, manicuring, pedicuring and facial make-up
"#$T be able to communicate effectively both orally and in written form "#$T be physically, emotionally, psychologically and mentally fit "#$T be able to perform basic mathematical computation
Note to students! Because many chemical sprays and airborne pollutants are found in this occupation, students are advised to consult their physicians as to possible problems (i.e., allergies, asthma, dermatitis, etc.) before enrolling.
MODULE TITLE
+articipating in ,orkplace Communication
LEARNING OUTCOME
-btain and convey workplace information Complete relevant work related documents +articipate in workplace meeting and discussion 1escribe and identify team role and responsibility in a team 1escribe work as a team member Integrate personal ob4ectives with organi5ational goals $et and meet work priorities "aintain professional growth and development &valuate ha5ard and risks Control ha5ards and risks "aintain occupational health and safety awareness
2 /ours 6 hours
. hours
MODULE TITLE
*.* "aintaining Client )elations
LEARNING OUTCOME
"aintain a professional image "eet client7customer re8uirements uild credibility with customers7clients $tore manuals +lan own workload "aintain 8uality of own performance &stablish credibility with customers7clients 'ssess client service needs 'ssess own work &ngage in 8uality improvement :ollow hygiene procedures Identify and prevent hygiene risks
NOMINAL DURATION
2 hours
. hours
3.* 'pplying 9uality $tandards 2.* ,orkplace /ygiene +rocedures 'nd 'pplications
. hours 6 hours
C. CORE COMPETENCIES
UNIT OF COMPETENCY
*. +erform +re and +ost eauty Care $ervices
MODULE TITLE
*.* +re 'nd +ost eauty Care $ervicing
LEARNING OUTCOME
NOMINAL DURATION
6; hours
+repare tools, e8uipment, supplies and materials +repare client $tore tools, e8uipment, supplies and materials +repare Client $crub the ody $urface +erform :inal Checking and +olish outcome +repare the client prior to hand spa +erform /and $+ +erform post /and $+' +repare the client prior to foot spa +erform :oot $+' +erform +ost :oot $pa 'ctivity + repare the clients prior to body massage " assage ody + erform +ost ody "assage 'ssess clients needs +erform face cleaning +erform actual treatment of the face +erform post treatment activity +repare the client prior to manicure and pedicure Clean the fingernails and toe nails 'pply nail polish +erform final retouch +repare clients +erform application of make-up +erform post make-up activities
0.
0.*
ody $crub
*.; hours
3.
*.; hours
2.
*.; hours
..
..*
ody "assage
*.; hours
6.
*;; hours
<.
*0; hours
=.
6; hours
COURSE DELIVERY (METHODOLOGY) >ecture ?roup 1iscussion 1emonstration /ands -n "odular instruction +ractical application
Competency ased Curriculum % &'#T( C')& NC II
-n-the-4ob-training
QUALIFICATION OF INSTRUCTORS/TRAINERS: "ust have undergone training on Training "ethodology Course "ust be a holder of National Certificate for eauty care NC II @"ust have at least two A0B years 4ob7industry experience *Optional: Only when required by the hiring institution )eference! T&$1' oard )esolution No. 0;;2-;3
BASIC COMPETENCIES #NIT -: C-"+&T&NC( ! "-1#>& TIT>& ! PARTICIPATE IN WOR PLACE COMMUNICATION PARTICIPATING IN WOR PLACE COMMUNICATIONS This module covers the knowledge, skills and attitudes re8uired to obtain, interpret and convey information in response to workplace re8uirements.
"-1#>& 1&$C)I+T-) !
SUMMARY OF LEARNING OUTCOMES: #pon completion of this module the students7 trainees will be able to! >- *. -btain and convey workplace information >- 0. Complete relevant work related documents. >- 3. +articipate in workplace meeting and discussion
RELATED DOCUMENTS.
)anges of forms relating to conditions of employment are completed accurately and legibly ,orkplace data is recorded on standard workplace forms and documents asic mathematical process is used for routine calculations &rrors in recording information on forms. 1ocuments are identified and rectified )eporting re8uirements to superior are completed according to enterprise guidelines CONTENTS asic mathematics Technical writing Types of forms CONDITIONS The students7trainees must be provided with the following! +aper +encils 7 ball pen )eference books "anuals METHODOLOGIES ?roup discussion Interaction >ecture ASSESSMENT METHODS ,ritten test +racticalE +erformance test Interview
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WOR
IN A TEAM ENVIRONMENT
WOR ING IN A TEAM ENVIRONMENT This module covers the knowledge, skills, and attitudes re8uired to relate in a work based environment
"-1#>& 1&$C)I+T-) !
$#??&$T&1 1#)'TI-N ! 9#'>I:IC'TI-N >&C&> ! +)&)&9#I$IT& ! NCII efore entering this module, the student must be able to demonstrate competencies in working with others
SUMMARY OF LEARNING OUTCOMES: #pon completion of this module the students7 trainees will be able to! >- *. 1escribe and identify team role and responsibility in a team >- 0. 1escribe work as a team
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LO !.
DESCRIBE WOR
AS A TEAM MEMBER
ASSESSMENT CRITERIA 'ppropriate forms of communication and interactions are undertaken 'ppropriate contributions to complement team activities and ob4ectives were made )eporting using standard operating procedures followed 1evelopment of team work plans based from role team were contributed CONTENTS Communication process Team structure 7 team roles ?roup planning and decision making CONDITIONS The students I trainees must be provided with the following! $-+ of workplace Fob procedures -rgani5ation or external personnel METHODOLOGIES ?roup discussion7interaction Case studies $imulation ASSESSMENT METHODS -bservation of work activities -bservation through simulation or role play Case studies and scenarios
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PRACTICE CAREER PROFESSIONALISM PRACTICING CAREER PROFESSIONALISM This module covers the knowledge, skills and attitudes in promoting career growth and advancement, specificallyG to integrate personal ob4ectives with organi5ational goals set and meet work priorities and maintain professional growth and development.
"-1#>& 1&$C)I+T-) !
! ! ! NC II N-N&
SUMMARY OF LEARNING OUTCOMES: #pon completion of this module, the trainee7student must be able to! >- *. Integrate personal ob4ectives with organi5ational goals >- 0. $et and meet work priorities >- 3. "aintain professional growth and development
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LO 1.
15
LO !.
PRIORITIES
Competing demands to achieve personal, team and organi5ational goals and ob4ectives are prioriti5ed )esources are utili5ed efficiently and effectively to manage work priorities and commitments +ractices and economic use and maintenance of e8uipment and facilities are followed as per established procedures Fob targets within key result areas are attained CONTENTS -rgani5ational I)'s ,ork Calues and &thical $tandards Company policies on the use and maintenance of e8uipment CONDITIONS The students7 trainees must be provided with the following! -rgani5ational I)' ,ork values and ethics Company policies and standards $ample 4ob targets >earning ?uides C1Hs, C/$ tapes, transparencies METHODOLOGIES Interactive lecture ?roup 1iscussion $tructured 'ctivity 1emonstration ASSESSMENT METHODS )ole play Interview ,ritten &xam
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LO ".
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PRACTICE OCCUPATIONAL HEALTH AND SAFETY PROCEDURES PRACTICING OCCUPATIONAL HEALTH AND SAFETY PROCEDURES This module covers the knowledge, skills and attitudes re8uired to comply with the regulatory and organi5ational re8uirements for occupational health and safety such as identifying, evaluating and maintaining -/ D $ awareness.
"-1#>& 1&$C)I+T-) !
! ! ! NCII N-N&
SUMMARY OF LEARNING OUTCOMES #pon completion of this module, the trainee7student must be able to! >- *. Identity ha5ards and risks >- 0. &valuate ha5ards and risks >- 3. Control ha5ards and risks >- 2. "aintain occupational health and safety awareness
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LO 1.
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LO ".
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LO %.
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23
COMMON COMPETENCIES #NIT -: C-"+&T&NC( "-1#>& TIT>& "-1#>& 1&$C)I+T-) ! ! : "'INT'IN 'N &::&CTIC& )&>'TI-N$/I+ ,IT/ C>I&NT$7C#$T-"&)$ MAINTAINING CLIENT RELATIONS This module covers the knowledge, skills and attitudes re8uired in building and maintaining an effective relationship with clients, customers and the public. It involves maintaining professional image, meeting clientHs re8uirements, and building credibility with customers
! : N-N&
SUMMARY OF LEARNING OUTCOMES! #pon completion of the module the trainees7students should be able to!
"aintain a professional image "eet client7customer re8uirements uild credibility with customers7clients
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LO 1.
ASSESSMENT CRITERIA #niform and personal grooming is maintained in accordance with established policies and procedures $tance, posture, body language, and other personal presence is maintained according to re8uired standards Cisible work area is kept tidy and uncluttered &8uipment are stored according to assignment re8uirements CONTENTS $tance +osture ody language ?rooming $tanding orders Company policy and procedures CONDITIONS $tudents7trainees must be provided with the following! 'ccess to workplace location or simulated workplace environment "aterials relevant to the unit Company policy and procedures METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD: Interview 1emonstration with 9uestioning
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LO !.
CONDITION $tudents7trainees must be provided with the following! 'ccess to workplace location or simulated workplace environment "aterials relevant to the unit Company policy and procedures 'ssignment instruction METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD: 1emonstration with 8uestioning
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CONDITION $tudents7trainees must be provided with the following! Company policy and procedures manual 'ppropriate tools and materials relevant to the unit 'ccess to workplace location or simulated workplace environment METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD Interview 1emonstration with 9uestioning
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! ! !
"'N'?& -,N +&):-)"'NC& MANAGING OWN PERFORMANCE This unit covers the knowledge, skills and attitudes re8uired in effectively managing own workload and 8uality of work
! : N-N&
SUMMARY OF LEARNING OUTCOMES! #pon completion of the module the trainees7students should be able to! >.-. *. >.-. 0. >. -.3 +lan own workload "aintain 8uality of own performance &stablish credibility with customers7clients
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CONDITION $tudents7trainees must be provided with the following! Company policy and procedures manual 'ppropriate tools and materials relevant to the unit 'ccess to workplace location or simulated workplace environment METHODOLOGY >ecture 1iscussion ?roup work ASSESSMENT METHOD Interview 1emonstration with 9uestioning
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! ! !
'pply 9uality $tandards APPLYING QUALITY STANDARDS This module covers the knowledge, skills, and attitudes needed to apply 8uality standards in the workplace. It includes application of relevant procedures and other client re8uirements
! ! N-N&
SUMMARY OF LEARNING OUTCOMES! #pon completion of the module the trainees7students should be able to! >.-. *. >.-. 0. >. -.3 'ssess client service needs 'ssess own work &ngage in 8uality improvement
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ASSESSMENT CRITERIA 1ocumentation relative to 8uality within the company is identified and use Completed work is checked against workplace standards relevant to the tasks undertaken &rrors are identified and improved on Information on the 8uality and other indicators of individual performance is recorded in accordance with workplace procedures In cases of deviations from specific 8uality standards, causes are documented and reported in accordance with the workplace standards operating procedures :eedback is collected and analy5ed base on re8uired 8uality standards CONTENT 1ocumentation ,orkplace 8uality standards :eedback $elf assessment procedures Fob analysis CONDITION -ffice supplies :orms >og book METHODOLOGY >ecture 1iscussion /ands on ASSESSMENT METHOD Interview ,ritten report
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! ! !
"'INT'IN ' $':&, C>&'N 'N1 &::ICI&NT ,-)I &NCI)-N"&NT WOR PLACE HYGIENE PROCEDURES AND APPLICATIONS This module deals with the skills and knowledge re8uired to follow key hygiene procedures which apply in salon establishments.
: : N-N&
SUMMARY OF LEARNING OUTCOMES #pon completion of the module the trainees7students must be able to! >- *. >- 0. :ollow hygiene procedures Identify and prevent hygiene risks
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