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QUESTIONNAIRE SECTION A: BIOGRAPHICAL INFORMATION Please provide the following information regarding your position in the organization by placing

X in the appropriate block:1. In which department of ICICI Bank do you work? 1.1 1.2 1.3 1.4 1.5 1.6 1.7 1.8 1.9 1.10 Audit Banking, Currency and Payment System Bank Supervision and Non-Bank Supervision Economics Financial Markets Finance Information Communication and Technology Human Resources Procurement and Maintenance Services Others (specify name of Department) X

2. What position do you hold at the ICICI bank?

2.1

Branch Manager

2.2 2.3

Finance and Operations Manager Executives X

3. How many years have you been employed at the ICICI Bank? 3.1 3.2 3.3 0-5 6-10 More than 10 X

4. How long have you been in current positions? 4.1 4.2 4.3 0-5 6-10 More than 10 X

5. What is your highest qualification? 5.1 5.2 5.3 5.4 Diploma Bachelors Degree Masters Degree Other (specify) X

SECTION B: TALENT MANAGEMENT From the research it has been established that the talent management has six components: Planning, Recruitment, Development, Performance Management, Rewards and Compensation and Empowerment. Please indicate the extent to which you perceive that the following statements apply by indicating with an X in an appropriate boxes: 1. Talent management has a high priority in the overall strategic plan of ICICI bank? a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

2. ICICI Bank regularly analyses Talent needs? a. Strongly agree

b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

3. ICICI bank has clear talent management strategy? a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree 4. ICICI Bank has a succession plan for all management posts? a. Strongly agree b. Agree

c. Uncertain

d. Disagree

e. Strongly disagree 5. ICICI bank web site has supportive information to create interest with qualified candidates? a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree 6. ICICI Bank has management strategy primarily sources talent from outside the organization? a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree 5

7. The total benefit package ICICI advertises to intending employees is attractive a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

8. A skill audit is conducted to assess skill gaps a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

9. The recruitment process provides for an extensive selection of talent 6

a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

10. Before a vacancy is advertised, effort is made to tap from the internal talent pool a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

11. Induction programmes are well structured to help the new employees to settle in a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

12. There is sufficient pool of managerial talent available at ICICI Bank to fill vacancies a. Strongly agree b. Agree

c. Uncertain d. Disagree X

e. Strongly disagree

13. ICICI has programmes in place to build a pool of managerial talent from which to appoint new managers a. Strongly agree b. Agree

c. Uncertain

d. Disagree

e. Strongly disagree 14. The recruitment process in selecting the best talent a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

15. The salary package is adequate for my level a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

16. The salary and other compensation apackage are comparable well with the rest of the market a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

17. The renumeration package is attractive a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

18. The remuneration package contributes greatly for my retention at ICICI bank a. Strongly agree 10

b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

19. My remuneration matches my effort in my job a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree 20. The rewards the bank give motivates one for better performance a. Strongly agree b. Agree

c. Uncertain

X 11

d. Disagree

e. Strongly disagree

21. In ICICI Bank, promotion is not based on seniority but performance

a. Strongly agree b. Agree

c. Uncertain d. Disagree X

e. Strongly disagree

22. There are incentives for good performance a. Strongly agree b. Agree X

c. Uncertain d. Disagree

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e. Strongly disagree

23. There are different types of rewards offered a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

24. I perceive the reward system to be equitable a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

25. Rewards given for good performance are valuable

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a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

26. Targets and their due dates are clearly communicated to their staff members a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

27. The performance review focuses on evaluating my competencies and abilities a. Strongly agree b. Agree X

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c. Uncertain d. Disagree

e. Strongly disagree

28. I receive good feedback on my performance appraisal a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree 29. My performance appraisal is discussed with my supervisor/ superior a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree 15

30. The weakness detected in the appraisal lead to training as a staff development initative a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

31. My organization conduct performance appraisal regularly a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

32. My personal objectives are aligned to the business goals a. Strongly agree b. Agree X 16

c. Uncertain d. Disagree

e. Strongly disagree

33. I have an input in determining my performance objectives a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

34. My manager provides clear guidance on how he wants assignments to be done a. Strongly agree b. Agree

c. Uncertain d. Disagree

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e. Strongly disagree

35. My manager allows me to make decisions pertaining to my job a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

36. My managers allows me to be innovative and take risks that relate to new developments a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

37. My job assignments require me to have initiative and take responsibility a. Strongly agree 18

b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

38. The scope of the job I do is very interesting and capitivating a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

39. My job schedule provides flexibility for me to engage in career progression like part time studies a. Strongly agree b. Agree

c. Uncertain 19

d. Disagree

e. Strongly disagree

40. The working atmosphere is cordial and friendly a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

41. I relate very well with my manager a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

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42. My manager values my contribution a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

43. I can use my skills and training to do different tasks in an organization a. Strongly agree b. Agree

c. Uncertain d. Disagree X

e. Strongly disagree

44. I understand the vision and goals of ICICI Bank and I am committed to them a. Strongly agree b. Agree X 21

c. Uncertain d. Disagree

e. Strongly disagree

45. My job gives me satisfaction a. Strongly agree b. Agree X

c. Uncertain d. Disagree

e. Strongly disagree

46. My job is secure at ICICI Bank a. Strongly agree b. Agree

c. Uncertain

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d. Disagree

e. Strongly disagree

47. My planned career progression is achievable at ICICI Bank a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

48. There is equal opportunity of promotion at ICICI Bank a. Strongly agree b. Agree

c. Uncertain d. Disagree X

e. Strongly disagree

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49. I fully understand the organizational culture of the ICICI Bank and apply that as a guide in my job a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

50. Management communicates and lives the organizational culture at ICICI Bank a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

51. ICICI culture encourages innovation which helps me to be creative in my job a. Strongly agree b. Agree X

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c. Uncertain d. Disagree

e. Strongly disagree

52. We hold a self-evaluation exercise every year where we identify our mistakes, correct them and strategies for the following year to avoid repeating them a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

53. ICICI culture provides for constant interaction with our customers to understand their needs and tailor our services to their expectations a. Strongly agree b. Agree X

c. Uncertain d. Disagree 25

e. Strongly disagree

54. ICICI culture promotes social interaction among team members where norms, values and inspirations are disseminated a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

55. Culture supports and adds value to ICICI Bank meeting its strategies and adds to improved service delivery a. Strongly agree b. Agree

c. Uncertain d. Disagree

e. Strongly disagree

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Thank you

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