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PETERS UNIVERSITY
St. Peters Institute of Higher Education and Research (Declared Under Section 3 of the UGC Act, 1956) AVADI, CHENNAI 600 054 TAMIL NADU
II SEMESTER
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PREFACE
St. Peters University has been recognized by the Distance Education Council, and Joint Committee of UGCAICTE-DEC, for offering various programmes including B.Tech., D.Tech., MBA, MCA and other programmes in Humanities and Sciences through Distance Education mode. The Methodology of Distance Education includes self-instructional study materials in print form, face-to-face counseling, practical classes, virtual classes in phased manner and end assessment. The basic support for distance education students lies on the self instructional study materials. Keeping this in mind, the study materials under distance mode are prepared. The main features of the study materials are (1) learning objectives (2) self explanatory study materials unitwise (3) self tests (4) list of references for further studies. The material is prepared in simple English and graded in terms of technical content. It is built upon the pre-requisite knowledge. Students are advised to study the materials several times and get benefitted. The face-to-face session in the counseling centre will help them to clear their doubts and difficult concepts which they would have faced during the learning process. Students should remember that self study and sustained motivation are the two important requirements for a successful learning under the distance education mode. We wish the students to put forth their best efforts to become successful in their chosen field of learning.
CONTENTS
Page Scheme of Examinations Syllabus of Total Quality Management Model Question Paper vi x xi
Unit I: Introduction to Production and Operation Management Lesson 1 Lesson 2 Lesson 3 Lesson 4 Production and Operations Management: An Introduction Communication in Production & Operations Management Computer Integrated Manufacturing and Services Systems Global Trade Operations and Supply Network Applications Unit II: Material and Inventory Management Lesson 5 Lesson 6 Lesson 7 Materials Management Inventory Management Enterprise Resource Planning Unit III: Planning and Forecasting Lesson 8 Lesson 9 Lesson 10 Production and Operations Planning Product and Product Design Forecasting Techniques Unit IV: Scheduling and Project Management Methods Lesson 11 Lesson 12 Scheduling Project Management Unit V: Facility, Layout Location and Work Measurement Lesson 13 Lesson 14 Facility Planning and Layout Work Measurement 307 357 237 264 147 168 202 71 87 129 3 22 42 54
Scheme of Examinations
I Semester Code No. 109MBT11 109MBT12 109MBT13 109MBT14 109MBT15 109MBT16 109MBT17 Course Title Theory Management Principles & Organisational Behaviour Economic Analysis for Business Decisions Statistics for Management Applied Operation Research for Management Financial and Management Accounting Legal Environment of Business Executive Communication Total II Semester Code No. 209MBT21 209MBT22 209MBT23 209MBT24 209MBT25 209MBT26 209MBT27 209MBP01 Course Title Theory Production & Operation Management Financial Management Decisions Marketing for Managers Human Resource Management Computer Applications and Management Information System Total Quality Management Applied Research Methods in Management Computer Lab for Business Administration Record Total 3 3 2 2 2 2 3 1 18 Credit EA 100 100 100 100 100 100 100 90 10 800 Marks Total 100 100 100 100 100 100 100 100 800 3 3 2 3 3 2 2 18 Credit EA 100 100 100 100 100 100 100 700 Marks Total 100 100 100 100 100 100 100 700
III Semester Code No. 309MBT01 309MBT02 E1*** E2*** E3*** E4*** E5*** E6*** Course Title Theory International Business Management Strategic Management Electives I Electives II Electives III Elective IV Elective V Elective VI Total 3 3 2 2 2 2 2 2 18 Credit EA 100 100 100 100 100 100 100 100 800 Marks Total 100 100 100 100 100 100 100 100 800
*** Any one group of electives from Marketing, Finance, Human Resource Management and System is to be chosen.
IV Semester Code No. 409MBT01 409MBT02 409MBP01 Course Title Theory Marketing Research and Consumer Behaviour Entrepreneurship Development Project and Vivavoce * Total 6 6 6 18 Credit EA 100 100 100 300 Marks Total 100 100 100 300
* In lieu of Project and Vivavoce, 409MBT03 - E-Commerce Technology and Management (6 Credits) is offered for Distance Education Students.
LIST OF ELECTIVES
MARKETING ELECTIVES Code No. 309MBT03 309MBT04 309MBT05 309MBT06 309MBT07 309MBT08 Retail Management Services Marketing Advertising and Sales Promotion International Marketing Brand Management Rural and Social Marketing Total FINANCE ELECTIVES Code No. 309MBT09 309MBT10 309MBT11 309MBT12 309MBT13 309MBT14 Course Title Theory Security Analysis and Portfolio Management Merchant Banking and Financial Services International Trade Finance Strategic Financial Management Corporate Finance Derivatives Management Total 2 2 2 2 2 2 12 Credit EA 100 100 100 100 100 100 600 Marks Total 100 100 100 100 100 100 600 Course Title Theory 2 2 2 2 2 2 12 Credit EA 100 100 100 100 100 100 600 Marks Total 100 100 100 100 100 100 600
HUMAN RESOURCE MANAGEMENT ELECTIVES Code No. 309MBT15 309MBT16 309MBT17 309MBT18 309MBT19 309MBT20 Course Title Theory Managerial Behaviour and Effectiveness Organisational Change & Intervention Strategy Industrial Relations and Labour Welfare Labour Legislations Strategic Human Management and Development Corporate Governance & Corporate Social Responsibility Total SYSTEM ELECTIVES Code No. 309MBT21 309MBT22 309MBT23 309MBT24 309MBT25 309MBT26 Course Title Theory Software Development Database Management Systems Enterprise Resource Planning for Management Software Project and Quality Management Decision Support System Information Technology for Management Total 2 2 2 2 2 2 12 Credit EA 100 100 100 100 100 100 600 Marks Total 100 100 100 100 100 100 600 2 2 2 2 2 2 12 Credit EA 100 100 100 100 100 100 600 Marks Total 100 100 100 100 100 100 600
Time: 3 Hours Answer ALL the questions PART A 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. Define Production and Operation Management. What is Computer Integrated Manufacturing? Briefly explain Kanban System. Define EOQ. What is Capacity Planning? Briefly explain Cellular Manufacturing. What are Latest Finish and Latest Start in Project Management? Briefly explain Critical Path. What is Work Sampling? Define Productivity. PART B 11. (a) (b) 12. (a) (b) 13. (a) (b) Explain the different types of Production System. or Discuss the Historical Evolution of Operations Management. Discuss the components of Integrated Materials Management. or Explain the E-business and ERP Concept. Explain the various factors affecting Demand Forecast. or Explain the Aggregate Planning Strategies.
(10 2 = 20 Marks)
(5 16 = 80 Marks)
14.
(a) (b)
Discuss the terms used in Project Management. or Consider the following three machines and five jobs flow shop scheduling problem. Using Johnsons algorithm, obtain the optimal sequence which will minimize the makespan.
Job i 1 2 3 4 5 1 8 10 6 7 11 Machine Number 2 5 6 2 3 4 3 4 9 8 6 5
15.
(a) (b)
Discuss the objectives of Plant Layout. or Explain the concept of Work Measurement.
LESSON
1
PRODUCTION AND OPERATIONS MANAGEMENT: AN INTRODUCTION
STRUCTURE 1.0 1.1 1.2 1.3 1.4 Objectives Introduction History Concept of Production Production System 1.4.1 1.5 1.6 1.7 Classification of Production System
Production Management Operating System Operations Management 1.7.1 1.7.2 A Framework for Managing Operations Objectives of Operations Management
1.8 1.9
Managing Global Operations Scope of Production and Operations Management 1.9.1 1.9.2 1.9.3 1.9.4 1.9.5 1.9.6 1.9.7 1.9.8 Location of Facilities Plant Layout and Material Handling Product Design Process Design Production Planning and Control Quality Control Materials Management Maintenance Management
1.0 OBJECTIVES
After studying this lesson, you should be able to: