RESUME

Sudhagar C #36A, Fourth Cross

Balaji Nagar
Thanjavur – 613 007.
Tamil Nadu, India.
Phone: +91-4362-237239.
Mobile : +91 9361090909
Email: ncsudha@hotmail.com

EXPERIENCE SUMMARY
Nov’05 - Present • Store Manager, Reliance Communications, Thanjavur
Store Operations, Sales, Customer Relationship
Management, System Management,
Nov ‘04 – Aug’05 • Team Leader, Reliance Web World, Tiruchirappalli
Sales, Customer Relationship Management, System
Management,

Sep ‘02 – Oct’04 • Manager, I-Tech Solutions, Thanjavur

Administration

Apr ‘01 – Aug ’02 • Marketing Executive, Airtel, Thanjavur

Acquisition, Sales and Billing, Enterprise Connections

Jul ‘97 – Mar ’01 • Marketing Executive, SSI, Thanjavur

Student’s registration, marketing activities

EDUCATIONAL QUALIFICATION

College: A.V.V.M Sri Pushpam College

University: Bharathidasan University
City: Thanjavur
Qualifications: BSc., Computer Science
Year 1991 - 1994

COMPUTER KNOWLEDGE

• Operating System: Windows 9x • Packages: MS-Office • Database: MS-Access

• Hardware and Software Installation and Trouble Shooting

• Networking

PROJECTS
 ‘Scope of Education Institute in Computer Industry and Developing Marketing Strategy’
for a computer center at Thanjavur –1995

KEY RESPONSIBLITIES & ACHIEVEMENTS

Nov ‘05 –present • Store Manager, Reliance Communications - Thanjavur

Reliance Web World is the retail outlet of Reliance Infocomm

 Overall operations of the Store – Mobile sales, Broadband Centre, Personal
Financial Service
 Team Management.
 Developed ‘customer-first’ attitude amongst the minds of executives.
 Dedicated Customer Relationship Management.
 Customer Retention and supreme customer satisfaction.
 Consistent overall performance both in terms of retaining as well as new
acquisition.
 Ranked within Top 10 Stores in Tamilnadu consistently for the past 1 year.
 Achieved the targets in Postpaid and Prepaid Sales consistently.

Nov ‘04 –Aug’05 • Team Leader, Reliance Web World, Tiruchirappalli

Reliance Web World is the retail outlet of Reliance Infocomm

 Overall supervision of Web World Broad Band Centre operations in
Tiruchirappalli
 Team Management
 Process and Product Updates
 Developed ‘customer-first’ attitude amongst the minds of executives
 Dedicated Customer Relationship Management
 Customer Retention and supreme customer satisfaction
 Consistent overall performance both in terms of retailing as well as
acquisition

Sep ’02 - Oct ’04 • Manager I-Tech Solution, Thanjavur

 Developed new sales strategies
 Target achievement
 Recruitment and training
  Conducted regular promotional activities
 Overall administration

Apr‘01 – Aug’02 • Marketing Executive, Airtel, Thanjavur

 New Customer Acquisition

 Designed and implemented new marketing strategies
 CAMP Activities
 Activities report generation
 Billing and Collection

Jul ‘97 – Mar ’01 • Marketing Executive, Software Solution Integrated

Limited (SSI), Thanjavur
 Overall Students handling
 Designed and implemented new marketing strategies
 Developed novel strategies for fresh registration and business expansion
 Handling students and batch slot allotment
 Training and Motivation
 Activities report generation
 Batch Handling and Collection

Personal Details

Father’s Name: N Chandrasekaran

Date of Birth: 03.01.1974

Languages: Fluent in English, Tamil

Sex: Male
 Marital Status: single

Nationality: Indian

Passport No: G 8308415 valid until 2018

Permanent Address

No 36/A Fourth Cross, Balaji Nagar, M C Road, Thanjavur - 7

04362 237239

C SUDHAGAR