1. It is important to establish the purpose of a document as it will keep it brief but to the point, though still hold significance.

It will also stop any unnecessary text which will only weaken the point and/or make the document unclear to the reader. 2. a) Emails are a fast and non-expensive form of communication. They can be used for formal or informal communication inside or outside of an organisation. b) Letters can be used to communicate with outside organisations or individuals. They show the importance of the content by use with a letterhead, official signature and language. c) Internal Memorandum/ memos are used to communicate within an organisation. They are of an official nature and can allow the author to hand sign the document which goes further to show the importance of it. 3. You can by: a) Giving each point its own paragraph and not spreading it over two paragraphs. b) If there are multiple key points keep them separate by giving each one its own dot point. c) Use a graph or a table to show numerical information as it is easier to read than in paragraphs. 4. The purpose of a style guide is to show employees their preferred way of setting out of business document and ensuring the style and tone is consistent. This assists with: Font styles and sizes Headings and attachments Organisational logos and letterheads Required authorities and signatories Required internal and external protocols Copyright and privacy requirements Non-discriminatory and/or inclusive language requirements 5. Microsoft Excel 6. Drafting is making sure that the concepts and ideas are linked in a logical sequence, that the document covers all the key points and to elaborate on any key concepts and ideas by adding to the document. Whereas proof reading concentrates on the spelling, grammar and punctuation of the document. It also covers the adjusting the layout and the style of the document. 7. Additional information should be added during drafting when the writer needs to elaborate on key concepts and ideas with text or examples if required. 8. When drafting a document, think of who the recipient/ audience will be. You should do this so you can set it out so the recipient is able to easily read it by not using in house terminology that the recipient would not understand, and you can make it more personal by addressing to that person specifically if you are aware of the audience. 9. By having your manager or supervisor proof read your document you can receive valuable and objective feedback, whereas it is difficult for the writer to put themselves in the shoes of the reader. 10. It is important to keep copies of emails that you have sent so you are able to refer back and draw upon them at a later stage if necessary.