Home Care in Greater Auckland (May 2009) .

How to Organise Home Care

There are four main ways home care can be organised:

• On discharge from public hospital, short-term help can be provided while you convalesce,
discuss with the hospital social worker.
• Long-term care can be provided for people with ongoing care needs, organise through
Needs Assessment and Service Co-ordination (NASC).
• Accident Compensation Corporation (ACC) can provide home care. Arrange through your
ACC case worker.
• You can make your own private arrangements with a Home Care agency. Not all agencies
service privately paying clients.

Points to consider when first making your enquiry

• Do they provide the services you require e.g. gardening, nursing etc?
• Have staff members had special training?
• Is there a cancellation fee?
• Is there an extra charge for work on public holidays?
• Is there a minimum time charged?
• Do you still have to pay if you go on holiday or into hospital?
• Is there a set-up charge and how do you pay?

Needs Assessment and Service Coordination (for people over 65 years)

Auckland ............................................................... 631 1234
Waitakere .............................................................. 442 7171
Counties Manukau .............................................. 276 0040
North Shore and Rodney ................................... 442 7171

Needs Assessment and Service Coordination (for people 16-64 years)

Taikura Trust ................................................... 278 6314 or 0800 835 467

Subsidised or Publicly Funded Services

A Needs Assessment is required to establish eligibility for subsidised services. You must
hold a Community Service Card for help with routine housework. Assistance with personal
care such as showering and dressing does not require a card.
An authorised assessor will visit and discuss with you how much help you need at home. If
you share accommodation, assistance from those you live with is also considered.
Assessment can be provided in public hospital by a hospital-based Needs Assessor or in
the community by NASC, see previous page for contacts.
If you meet the assessment requirements you should be offered a choice of home care
agency.
For those receiving long-term subsidised service, spring cleaning is regarded as an extra
and you are expected to pay for this yourself.
It may be possible to claim Disability Allowance to help pay for lawns and gardening.
Contact your local Work and Income office or phone 0800 552 002.

Private arrangement

For people paying privately, hourly charges start at $22.50 for housework and personal
care and $35 for a registered nurse. Most agencies offer housework and personal care, for
nursing or short-term relief care look under Additional Services.

For further Information and Assistance

If you have a complaint about a home care service or need further information, contact:

* Your NASC co-ordinator

* Your home care service manager

The New Zealand Home Health Association Inc phone 04 472 31 96

* Health and Disability Commissioner phone 0800 11 22 33

* Advocacy Services, Health and Disability phone 0800 11 22 33

* The funding agency e.g. District Health Board or your ACC case manager.
Auckland-wide
Auckland Home Healthcare
Contact Jennifer Jones Address PO Box 8304
Phone 302 2299 Symonds Street
Fax 302 2295 Auckland 1150
Email jenniferjonesahbh.org.nz Website www.hbh.org.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 1 hour
Additional Rehabilitation (ACC contract), palliative and nursing care
Can provide services to clients requiring high-level, subsidised personal care. Doesn't
cover Counties Manukau

Dial-a-Shopper
Contact Philip du Pres Address PO Box 32 076
Phone 486 3060 Devonport
Fax 486 3061 North Shore City 0744
Email philip@minz.co.nz Website www.dial-a-shopper.co.nz
Area Auckland wide
Hours Monday to Friday, 8am to 5pm, negotiable
Additional Minimum $15 charge covers petrol and delivery to client's door. Payment by Eftpos or
Visa
One-off or regular service, additional pick-up and drop-off services by negotiation

Drake Medox
Contact Debbie Hague, Rachelle Atherton Address PO Box 5846
Phone 573 0717 Wellesley St
Fax 573 0585 Auckland 1141
Email homecare@nz.drakeintl.com Website www.drakemedoxnursing.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 4 hours
Additional Nursing

DSP
Contact Lisa Kennedy Address PO Box 51 289
Phone 571 1790 Pakuranga
Fax 572 0325 Manukau 2140
Email lisaadspnz.com Website www.dspnz.com
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 3 hours, unless client just requires shower, in which
case time is negotiable
Additional Driving, companionship, cooking and gardening. Short term relief care, nursing. Full time
live-in companion / housekeeper
Initial set up fee dependent on type of work required
Enterprise Medical Bureau
Contact Storm Roth Address PO Box 1799
Phone 306 1949 or 0272 844 610 Shortland St
Fax 307 1285 Auckland 1140
Email storm 0 enterprise.co.nz Website www.enterprise.co.nz
Area Auckland-wide
Hours 7 days, 24 hours
Additional Nursing, community support worker

Focus 2000 Ltd

Contact Mark Young Address PO Box 16 067
Phone 846 6295 Sandringham
Fax 846 1232 Auckland 1351
Email myoung@focus2000.org.nz Website www.focus2000.org.nz
Area Auckland-wide
Hours 7 days, 24 hours, visit time by negotiation
Additional Rehabilitation, spring cleaning
Can provide services to clients 0-64 years requiring long-term subsidised service.

Geneva Health Homecare

Contact Melinda McLaren Address P 0 Box 106 339
Phone 916 0200 or 0508 466 322 Auckland City
Fax 916 1033 Auckland 1143
Email homecareagenevahealth.com Website www.genevahealth.com
Area Auckland-wide
Hours 7 days, 24 hours
Additional Nursing, services to other venues e.g. hotels and rest homes

Health Vision (NZ) Ltd

Contact Sean Conroy Address PO Box 109 638
Phone 522 5012 Newmarket
Fax 522 5023 Auckland 1149
Email Sean.conroy@healthvision.co.nz Website www.healthvision.co.nz
Area Auckland-wide, Waikato, Bay of Plenty and Coromandel
Hours 7 days, 24 hours
Additional Complex care, palliative care, community nursing and assessment

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Healthcare of New Zealand
Contact Sujana Ramesh Address PO Box 9604
Phone 573 6262 Newmarket
Fax 573 6233 Auckland 1149
Email auckland.office© healthcarenz.co.nz Website www.healthcarenz.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit time 1 1/2 hours
Additional Community health care, spring cleaning by negotiation, sleep-overs

Home Instead Senior Care

Contact Gail McDuff Address PO Box 87 237
Phone 528 4476 Meadowbank
Fax 528 8462 Auckland 1742
Email remuera@homeinstead .co .nz Website www.homeinstead.co.nz
Area Central Auckland
Hours 24 hours, 7 days, minimum visit 2 hours
Additional Companionship, personal care, homehelp, meal preparation, short term relief care, 24
hour care, transport for appointments and outings

HomeCare NZ
Contact Jurka Vuletic Address PO Box 1440
Phone 304 0315 or 0800 111 078 Shortland St
Fax 304 0316 Auckland 1140
Email jurka© homecare.net.nz Website www.homecare.net.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 2 hours
Additional Personal care, 24 hour and sleepover care, household management, companionship,
shopping, community support, long and short term care, medication management
Telarc certified, ACC contract

Kate McLean Home Care Ltd

Contact Kate McLean Address 106 Ladies Mile
Phone 579 1212 or 0274 390 871 Remuera
Fax 579 4322 Auckland 1051
Email katemcleanOxtra.co.nz Website www.katemcleanhomecare.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 3 hours
Additional Companionship, post-operative, terminal and convalescent care, Dr / hospital visits and
other non-medical duties. Hours to suit
Initial set up fee $50.00

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Medacs Healthcare
Contact Adele Thomas Address PO Box 74 385
Phone 630 8300 Market Rd
Fax 630 9622 Auckland 1543
Email adeletemedacs.co.nz Website www.medacs.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 4 hours
Additional Permanent Health recr uitment, Locum Doctors

Miranda Smith Home Care Ltd

Contact Miranda Smith Address PO Box 74 127
Phone 522 8604 Market Rd
Fax 360 7136 Auckland 1543
Email infoOmshomecare.co.nz Website www.mshomecare.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 2 hours
Additional Companionship, cooking, light housekeeping, personal cares, short or long term care
We also provide care in Wellington, Christchurch and Hamilton

Nightingale Nursing & Homecare

Contact Homecare Consultant Address PO Box 56 490
Phone 475 5180 or 0800 644 484 Dominion Rd
Fax 476 3416 Auckland 1446
Email care@nightingale.org.nz Website www.nightingale.org.nz
Area Auckland-wide
Hours 7 days, 24 hours
Additional Rehabilitation, sleep-overs, short term relief care, nursing

Panacea Healthcare
Contact Vivien Koberstein Address PO Box 33 750
Phone 489 0901 or 486 1456 Takapuna
Fax 489 9937 North Shore City 0740
Email vivienapanaceahealthcare.co.nz Website www.panaceahealthcare.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 1 hour
Additional Sleep-overs, short term relief care, nursing

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Pasifika Integrated Health Care Ltd
Contact Dahlia Naepi, Clivenn Naepi Address 1 Nile Road
Phone 410 0251 or 021 274 4204 Milford
Fax 410 9695 North Shore City 0620
Email d_naepi@pihc.co.nz Website www.pihc.co.nz
Area Waitakere and North Shore. Auckland -wide for private payers only
Hours 7 days, 24 hours
Additional Sleep-overs if NASC requires

Personalised Home Care NZ Ltd

Contact Janis Gummer or Ivan Wood Address PO Box 40 832
Phone 0800 88 99 10 Glenfield Mall
Fax 443 0354 North Shore City 0747
Email care@phc.net.nz Website www.phc.net.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 2 hours
Additional 24 hour care, companionship, short term relief care, post operative care, transport for
appointments and outings. Palliative care, work with hospice

Renaissance Home Based Services

Contact Robert Skeen / Smeena Bajwa Address PO Box 63 001
Phone 250 4346 Manukau City
Fax 278 0075 Manukau 2241
Email robert.s a ren2001.co.nz Website www.renaissancegroup.co.nz
Area Auckland-wide
Hours 7 days, 24 hours, minimum visit 2 hours
Additional Sleep-overs, companionship, short-term relief care, palliative care

Rodney North Harbour Health Trust & NorthLink Health

Contact Wendy Hawkings Address 20 Auckland Rd
Phone 09 425 9999 Warkworth
Fax 09 425 9346
Email rodhealthOxtra.co.nz Website n/a
Area North of Te Hana to Whangarei, including Helensville, Dargaville and South Head
Hours 7 days, 24 hours, minimum visit 1 hour
Additional Free delivery of meals, shopping service using Trust's van, outings arranged for clients
and non-clients
Time Out holiday homes at Mangawhai and at Gulf Harbour- $50 per night, 1 or 2 people
and an extra $10 per person, per night

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Total Care Health Services
Contact Sally Fisher, Lynn Stuart Address 60 Mt Eden Rd
Phone 630 1630 Mt Eden
Fax 630 1601 Auckland 1024
Email info@totalcarehealth.co.nz Website www.totalcarehealth.co.nz
Area Auckland-wide
Hours 24 hours
Additional Sleep-overs, companionship, transport to appointments, foot care, wound care.
Community District Nursing contract

Central Auckland and Gulf Islands

Enliven - Presbyterian Support Northern
Contact Lorraine Cameron Address PO Box 112 134
Phone 525 3655 Penrose
Fax 525 3615 Auckland 1642
Email lorraine.cameronapsn.org.nz Website www.psn.org.nz
Area Central Auckland, Counties Manukau
Hours 7 days, 7am to 11pm negotiable, minimum visit 1 hour
Additional Restorative approach to home based support services for over 65's

Lifewise Homecare Services

Contact Andrea McLeod Address 1 View Rd
Phone 623 7631 Mt Eden
Fax 630 8956 Auckland 1024
Email andreamalifewise.org.nz Website www.lifewise.org.nz
Area Central Auckland and other areas by negotiation
Hours 7 days, early morning until 11pm
Additional Short term relief, private services, sleep-overs, carer support. Contract with ACC for
short term support and MOH for people with disabilities
Service of Methodist Mission Northern

Margaret Wilson - Carer Relief

Contact Margaret Wilson Address 2/41 Nikau St
Phone 827 0671 or 027 415 8040 New Lynn
Fax n/a Waitakere 0600
Email wilsonmjeihug.co.nz Website n/a
Area Central Auckland and Waitakere
Hours Flexible and weekends, minimum visit 1 1/2 hours
Additional Companionship, short term carer relief, shopping, outings, appointments, meals
Owner operator, 25 years experience specialising in mental health needs of the elderly,
especially those with depression or dementia

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Ngati Whatua o Orakei Home Support
Contact Anu Jayasekara Address PO Box 18 303
Phone 578 0941 ext 2 Glen Innes
Fax 521 0738 Auckland 1743
Email anuruddhaj@orakeihealth.org.nz Website www.orakeihealth.org.nz
Area Central Auckland
Hours 7 days, 8am to 5pm or by negotiation
Additional Can provide services to clients of all ages

Waiheke Health Trust - Home Support Services

Contact Caroline McConnell, Julez Grace Address 5 Belgium St
Phone 372 6195 Ostend
Fax 372 6787 Waiheke Island 1081
Email hss Owaihekehealth.co.nz Website n/a
Area Waiheke Island
Hours 7 days, 7am to 8pm, minimum visit 1 hour
Additional Short term, post hospital discharge

Whaiora Home Care Services Inc

Contact Monica Tate Address PO Box 200 081
Phone 271 1544 Papatoetoe Central
Fax 271 1545 Manukau 2156
Email monica.tewhcs.org.nz Website See below
Area Counties Manukau
Hours 5 days, 8.30am to 4.30pm
Additional No additional services
http://homepages.ihug.co.nz/-whcs/aboutus.html
Counties Manukau
Counties Manukau Homecare Trust
Contact Marilyn Edwards, Judy Priestly Address Pukekohe Hospital
Phone (09) 238 8567 PO Box 113
Fax (09) 238 6758 Pukekohe 2340
Email hss 0 countiesmanukauhomecare.co.nz Website n/a
Area Counties Manukau, Franklin and Papakura districts
Hours 8am to 4pm
Additional No additional services

Friday, 28 August 2009 Page 9 of 12

Howick Baptist Home Support Services
Contact Jennifer Jones Address 139 Union Rd
Phone 538 0817 Howick
Fax 534 3855 Manukau 2014
Email jennifer.jones©hbh.org.nz Website www.hbh.org.nz
Area Counties Manukau, includes Beachlands and Maraetai
Hours Negotiable, depending on requirements, minimum visit 1 hour
Additional Laundry service

Huakina Homecare Service

Contact Te Ako Smith, Moetu Taua Address PO Box 319
Phone (09) 238 0266 Pukekohe
Fax (09) 238 0259 2340
Email homecareahuakina.co.nz Website www.huakina.co.nz
Area Counties Manukau, includes Mercer, Miranda and Clarks Beach
Hours Variable, depending on client situation and assessment of need, minimum visit 2 hours
Additional Transport, companionship

Manurewa House Homecare

Contact Japhet Vailoces, Jackie Raukura Address 39 Great South Rd
Phone 267 2536 Manurewa
Fax 267 2513 Manukau 2102
Email manager.manurewagultimatecare.co.nz Website n/a
Area Counties Manukau
Hours 7 days, 24 hours, minimum visit 2 hours
Additional Meals on wheels, home baking, outings, gardening, pet feeding, transport to
appointments. grocery shopping, house cleaning
Initial set up fee - $25.00. All fees payable in advance

The Care Company

Contact Riet Bersma Address PO Box 88
Phone 0508 227 344 Pukekohe
Fax 09 292 7375 2340
Email rietbacarecompany.co.nz Website www.carecompany.co.nz
Area Counties Manukau
Hours 7 days, 24 hours
Additional 24 hour care, companionship, home help, personal care, dementia and alzheimer care,
respite care

Friday, 28 August 2009 Page 10 of 12

Waitemata
Baptist Homecare Waitakere
Contact Trish Taylor Address PO Box 20 406
Phone 813 0133 Glen Eden
Fax 818 4804 Waitakere 0641
Email trish.tabaptisthomecare.org.nz Website n/a
Area Waitakere, includes Helensville and West coast beaches
Hours 7 days, 7am to 9pm, minimum visit 1 hour
Additional Respite and private care

HomeChoice Senior Care

Contact Henner Battenhaussen Address PO Box 302 461
Phone 966 0011 or 0800 990 011 North Harbour
Fax 414 2900 North Shore City 0751
Email enquiriesehomechoice.co.nz Website www.homechoice.co.nz
Area North Shore, Rodney and Waitakere
Hours 7 days, 24 hours
Additional Companionship, shopping, errands, transport, recreational activities, arrange/attend
appointments, medication reminders, letter writing, review meetings with family

Rodney North Harbour Health Trust ( North Shore Office)

Contact Margaret Brill Address 63 View Rd
Phone 443 0262 Wairau Valley
Fax 443 3415 North Shore City 0629
Email infoanhhcinc.co.nz Website n/a
Area North Shore to Dairy Flat
Hours 7 days, 24 hours, minimum visit 1 hour
Additional Spring cleaning, frozen meals, home alarm service, free ACC district nursing, free
visiting service, short term relief care

Rodney North Harbour Health Trust ( Orewa Office)

Contact Maureen Quist Address 44 Doment Cres
Phone (09) 424 2697 Orewa
Fax (09) 427 5245 0931
Email rodhealthaxtra.co.nz Website n/a
Area Dairy Flat to Puhoi
Hours 7 days, 24 hours, minimum visit 1 hour
Additional Spring cleaning, frozen meals, entertainment, medical, transport for shopping and home
alarm service. Free ACC district nursing, free visiting service and short-term relief care

Friday, 28 August 2009 Page 11 of 12

Rodney North Harbour Health Trust (Warkworth Office)
Contact Wendy Hawkings Address 20 Auckland Rd
Phone (09) 425 9999 Warkworth
Fax (09) 425 9346 0910
Email rodhealthOxtra.co.nz Website n/a
Area Puhoi to north of Te liana and coast to coast
Hours 7 days, 24 hours, minimum visit 1 hour
Additional Spring cleaning, frozen meals, entertainment, medical, transport for shopping and home
alarm service. Free ACC district nursing, free visiting service and short term relief care

Salvation Army Homecare

Contact Janet Harrison Address PO Box 35 845
Phone 479 8950 Browns Bay
Fax 479 8954 North Shore City 0753
Email janet_harrisonOnzf.salvationarmy.org Website n/a
Area Waitakere, North Shore and Rodney
Hours 7 days, hours by negotiation, minimum visit 1 hour
Additional Respite care
■

Te Ha 0 Te Oranga 0 Ngati Whatua

Contact Cara Hutchinson Address PO Box 100
Phone 439 1690 ext 204 Dargaville
Fax 439 1692 0340
Email carah@teha.co.nz Website n/a
Area Waitakere and North Shore
Hours Monday to Friday, 7am to 7pm or by negotiation
Additional Also provide Home Support Services for those requiring ACC and short term care
Covers South Kaipara, including Helensville, Muriwai, Kaukapakapa, Portland, Wellsford,
Maungawhai to Hatfields Beach

Wai Home Care

Contact Lilly Asekona Address P 0 Box 21 081
Phone 839 0288 ext 719 Henderson
Fax 839 0842 Waitakere 0650
Email lilly.asekona@wai-trust.co.nz Website n/a
Area Waitakere and North Shore
Hours As per Needs Assessment
Additional No additional services

Friday, 28 August 2009 Page 12 of 12