TMTM-U210 Series Troubleshooting Guide.

Please use the following flowcharts to help you to diagnose what is wrong with your printer. When the flowcharts call for a product to be returned to PC-PoS, please use the following procedure: 1. Phone the PC-PoS technical department on 01256- 331049 and ask for an RMA Request Form. 2. An RMA Request Form will be sent to you via a fax. 3. Fill out the RMA Request Form with as much detail as possible. 4. An RMA Reply will be sent back to you with an RMA number on it. 5. Attach this reply to the goods to be returned and arrange for a delivery to us. Some of the following flowcharts discuss changing the Dip switch settings so that they are appropriate for the intended application. If you are not fully conversant with doing this then either contact your local dealer or contact the PC-PoS technical support department on 01256- 331049. These flowcharts are intended as a basic fault finding guide only and we do not encourage any repair to the internal mechanisms or electronic components by non- PC-PoS technical staff as this will render the warranty invalid. If you have any questions regarding this matter then contact the PCPoS technical support department on 01256- 331049.

The Basic Guide.

Start Power On

Is the POWER LED lit?

No

Go to part 1.

Yes
Is the PAPER OUT LED lit?

Yes

Is paper roll in near end condition or not inserted?

Yes
Load roll paper.

No

No No OK? Yes

Is the ERROR LED flashing?

Yes

Go to part 2.

Return unit to PC-PoS. Beyond Local Repair.

No END
Semi-automatic loading executed?

No

Go to part 3.

Yes
Execute the self-test (See part 4for details on how to do this). Does Auto cutter perform correctly?

No

Go to part 5.

Yes
Terminal sends print data Is the self-test normal?

No

Go to part 4. Is the printout normal?

No

Yes

Go to part 6.

Yes END

Part 1. Power LED does not light.

Start

Is the power supply cable connected properly?

No
Connect power supply cable properly. To make certain this is done, remove the connector completely and re-insert.

Yes

No

OK? Yes

Is the Power supply OK? I.E has it been tested on another device?

No

END

Connect supply to another known working printer and test it.

Yes Yes OK? No

Check Fuse in mains plug and check for damage to cable or connector.

No

OK? Yes

Return unit to PC-PoS. Beyond Local Repair.

Return to basic guide to continue fault finding if the fault has not cleared

END

Part 2. Error LED is flashing.

Start

Are the connectors to the printer hooked up correctly?

Hook up connectors correctly. The easiest way to do this is to remove the connectors, while the power is off, and re-connect them.

No

OK?

Yes
END Is the paper type selected correctly by DIP switch?

No

Turn the printer power off and change the DIP switch settings to the proper setting for the type of paper being used. (See the end of this document for the appropriate settings)

Yes No
Reset the printer by switching it off for at least 30 seconds. OK?

Yes
END

Wait for the print head temperature to drop if excessive.

Has the printer recovered from the error?

Yes

No
Return unit to PC-PoS. Beyond Local Repair.

END

Part 3. Semi-automatic loading is not executed. Start

Is paper jammed in the paper inlet path?

Yes

Remove the paper jam.

No

No

OK?

Yes
END

Is the correct type of paper being loaded?

No

Load the correct type of paper.

Yes No
OK?

Yes
Reset the printer by switching it off for at least 30 seconds. END

Has the printer recovered from the error?

Yes

No

END

Return unit to PC-PoS. Beyond Local Repair.

Part 4. Self-test is not normal.

The Self-Test.
To initiate the self-test, follow these instructions: 1. 2. 3. 4. Make certain there is either a paper roll or a label roll inserted and loaded into the printer before starting. Turn off the printer using the power button. Turn the printer on while keeping the FEED button depressed. The self-test should now start and the information printed will give the status of the printer. When the test print is complete, the following will be on the last line of print, Self-test printing, Please press FEED button. The PAPER OUT LED flashes to indicate the standby condition. Press the FEED button to continue the self-test or switch the printer off and then back on again to resume normal printing.

5.

Part 4 cont. Self-test is not normal.

Start

Does the printer operate at all?

No

Yes
Printing is carried out, but print quality is deficient or paper feeding is not normal.

Is the cover closed properly?

No

Close cover properly.

Yes

No

OK?

Yes
Return unit to PC-PoS. Beyond Local Repair. Check ink ribbon. Is it in need of replacement? END

Yes
Change ink ribbon for a new one of the correct type.

No No
OK?

Yes
Return unit to PC-PoS. Beyond Local Repair. END

Part 5. Auto-cutter does not perform correctly.

Start

Is there a jam in the auto-cutter?

Yes
Switch off the power and remove the jammed paper.

No

Turn on the power again.

No

OK?

Yes
Return unit to PC-PoS. Beyond Local Repair. END

Data from host is not printed normally.

Start

Part 6.

Set DIP switch 1-1 to OFF.

Send data from host to printer.

Is ? printed?

Yes

No
Are serial interface parameters set to identical values at host printer?

No

Make settings identical

Yes

No

OK?

Yes
Does interface cable match specifications?

No

Replace with a proper cable

END

Yes

No

OK?

Yes
END

Is the interface cable damaged or broken?

Yes

Replace interface cable.

No
Return unit to PC-PoS. Beyond Local Repair.

No

OK?

Yes
END

DIP Switch Settings for the TM-U210 series.

For the Serial interface (RS-232 and RS-485) option .

TM-U200 DIP switch 1 SW-1 Function

1 2 3 4 5 6 7 8 Data receive error Receive buffer capacity Handshaking Word Length Parity check Parity selection Baud rate selection Busy Condition

ON
Ignored 40 bytes XON/ XOFF 7 bits Yes Even 4800 bps When the receive buffer is full

OFF
Prints ? 1K bytes DTR/ DSR 8 bits No Odd 9600 bps When the receive buffer is full in off-line status

TM-U200 DIP switch 2 Dip Function Switch

1 2 3 4 Print column selection 7 x 9 font/ 9 x 9 font Reserved. Setting must not be changed I/ F pin 6 reset signal I/ F pin 25 reset signal

ON
42CPL/ 35CPL Fixed to ON Enabled Enabled

OFF
40CPL/ 33CPL

Disabled Disabled

Note: Do not change the DIP switch settings while the printer power is on. You may damage the printer.

DIP Switch Settings for the TM-U210 series.

For the Parallel interface model.

Parallel Interface (IEEE 1284) Dip Switch 1 Dip Function Switch

1 2 3-7 8 Auto line feed Receive buffer Undefined Busy condition

ON
Enabled 40 bytes Receive buffer full scanning data

OFF
Disabled Approx 1Kb Off-line receive buffer full scanning data

Dip Switch 2 SW-1 Function

1 2 3 4 Print column selection 7 x 9 font/ 9 x 9 font Internal Use Undefined I/ F Init reset signal

ON
42CPL/ 35CPL

OFF
40CPL/ 33CPL

Fixed to on

Fixed to on

Note: Do not change the DIP switch settings while the printer power is on. You may damage the printer.