Sie sind auf Seite 1von 4

1.

[BPS
ASSIGNMENT
SOLUTION]
Submitted by:
Ravi Kumar(2012238)
Ritika Gupta(2012244)
Rishabh Mathur(2012242)
S.Preet Karan Bhatia(2012250)
Riya Prasad(2012246)

2.
Column1

Data
Engineering

Data
Analysis

Proposal
Support

Pricing

New Sale

24

24

44

Std.
Dev
14.7
4

Renewal

12

22

7.72

11.5

Expansion

22

16

29

9.74

18.25

Pilot

20

10

12

5.89

12

Std. Dev.

7.18

6.19

13.45

1.63

Mean

18.5

15.5

26.75

Mean
25

16.6875

The above table shows that the average lead time for New Sale, Renewal, Expansion,
Pilot are 25, 11.5, 18.25 and 12 respectively. The average turnaround time is 16.6875
days.

3. The difference is because in turn around time the average of all the product in that
particular process step is considered i.e. ((24+8+22+20)/4=18.5). Similarly the average
of Data Analysis for all product and so on and then we calculate the average of the
entire process flow i.e. ((18.5+15.5+26.75+6)/4=16.68). Whereas in lead time the
average of a each product through all the four process step is calculated i.e.
((24+24+44+8)/4=25).

4. The problems that can be caused due to high lead times is as following:
a. The waiting time will increase.
b. Also the turnaround time will increase.
c. Since waiting time and turn around time is increased the service will not be
responsive to customer.

5. The risk level is defined according to the utilization capacity which is as following:
a. Low Risk: < 70%
b. Medium Risk: >70% and <85%
c. High Risk: >85% and <100%
d. Over Capacity : >100%

Column1

1st
Quarter
(Workloa
d)

Data
Engineering

127

Data Analysis
Proposal
Support

127

Energy

35

Government
Manufacturin
g
Retail
&
Other

15

Pricing

127

Hours
Per
Quarter

440

38
39

1st
Quarte
r
(Utiliza
tion
Capaci
ty)

72.16
%
74.22
%
84.85
%
36.36
%
55.27
%
141.8
2%
67.35
%

2nd
Quarter
(Worklo
ad)

2nd
Quarter
(Utilizati
on
Capacit
y)%

3rd
Quarter
(Worklo
ad)

3rd
Quarter
(Utilizati
on
Capacit
y)%

4th
Quarter
(Worklo
ad)

4th
Quarter
(Utilizati
on
Capacit
y)%

Mean
Proc
ess
Time

Resour
ces

134

76.14%

134

76.14%

149

84.66%

20

134

78.31%

134

78.31%

149

87.08%

18

37

89.70%

31

32

77.58%

32

29

70.30%

42

75.15%
101.82
%

18

32

45

65.45%

45

65.45%

83

43.64%
120.73
%

32

23

83.64%

16

58.18%

16

58.18%

32

134

71.06%

134

71.06%

149

79.02%

Through the above table we can clearly see that all the sector is having high risk in different
quarter. Like Retail & others in 1st quarter, Government in 2nd Quarter and so on. So this
variability is seasonal. So I personally recommend the hiring of one more member in proposal
support and the cross training of two members in proposal support.
Now if we add one more member and cross train two members then we may bring this over
utilization under control. Which is shown in below diagram:
Column1
Energy
Government
Manufacturing
Retail & Other

1st
Quarter
84.85
54.55
55.27
70.91

2nd
Quarter
67.27
70.3
65.45
83.64

3rd
Quarter
75.15
76.36
65.45
58.18

4th
Quarter
77.58
65.45
86.23
58.18

Because of this the utilization came under control which earlier was overshooting. Also why we
have selected the proposal support team for this cross training and hiring because there is the
highest variability found in proposal support as the standard deviation is high compared to
others , which is as shown below:

Column
1
New

Data
Engineeri
ng
24

Data
Analys
is
24

Propos
al
Suppor
t
44

Pricin
g
8

Sale
Renewal
Expansio
n
Pilot
Std. Dev.

12

22

22
20
7.18

16
10
6.19

29
12
13.45

6
6
1.63

Verwandte Interessen