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Column1 New Sale Renewal Expansion Pilot Std. Dev.

Data Engineering

Data Analysis

Proposal Support

Pricing

Std. Dev 14.74222959 7.724420151 9.742518497 5.887840578

24 24 8 12 22 16 20 10 7.187952884 6.191391874

44 8 22 4 29 6 12 6 13.45052663 1.632993

The above table shows that New sale and Proposal Support is having highest standard deviation. It also gives a clear picture that in sales support the highest variability is for New Sale. Also in the sales support team the proposal support team is having high variability. Retail & Government Manufacturing Other 15 38 39 29 45 23 42 45 16 18 83 16 12.24744871 20.43485584 10.84742673

Column1 1st Quarter 2nd Quarter 3rd Quarter 4th Quarter Std. Dev.

Energy 35 37 31 32 2.753785274

Through this table we can observe that manufacturing sector is having the highest variability. So now its clear that the problem is arising due to the manufacturing sector sales and in that the proposal support team is the bottleneck. So lets find the utilization of the Sales support function. The risk level is defined according to the utilization capacity which is as following: i. ii. iii. iv. Low Risk: < 70% Medium Risk: >70% and <85% High Risk: >85% and <100% Over Capacity : >100%

Column1 Data Engineerin g Data Analysis Proposal Support Energy Governme nt Manufactu ring Retail & Other Pricing Hours Per Quarter

1st Quarte r (Workl oad)

1st Quart er (Utiliz ation Capaci ty)%

2nd Quarte r (Workl oad)

2nd Quart er (Utiliz ation Capaci ty)%

3rd Quarte r (Workl oad)

3rd Quart er (Utiliz ation Capaci ty)%

4th Quarte r (Workl oad)

4th Quart er (Utiliz ation Capaci ty)%

Mea n Proc ess Tim e

Resou rces

127 127

72.16 74.22

134 134

76.14 78.31

134 134

76.14 78.31

149 149

84.66 87.08

20 18

8 7

35 15 38 39 127

84.85 36.36 55.27 141.82 67.35

37 29 45 23 134

89.70 70.30 65.45 83.64 71.06

31 42 45 16 134

75.15 101.82 65.45 58.18 71.06

32 18 83 16 149

77.58 43.64 120.73 58.18 79.02

32 32 32 32 7

3 3 5 2 3

440

Through the above table we can clearly see that all the sector is having high risk in different quarter. Like Retail & others in 1st quarter, Government in 2nd Quarter and so on. So this variability is seasonal. So lets see what all option we have to make the resource utilization evenly distributed.