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SAP Business One - Support Center

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Reporter for Company System details Communication 31.07.2013 05:15 Description (English) by Abhay Pandya Detailed problem description: In the client system when some transaction (Incoming and Outgoing Payment) is happening, suddenly the system show an error (Internal Error) and SAP will shut down. When we reopen the entries will be posted multiple times. We have executed the query mentioned in the SAP Note: 1241506, but found null value.

Partner / Customer Contact: New Ball Bearing Corporation English handling an option? (If you state 'Yes' here, it will facilitate the processing of your message) Name: Prem Anand E-mail address: prem.anandc@genisys-group.com Phone number: +91 9740231116

31.07.2013 12:14 by Praveer Kumar In the client system when some transaction (Incoming and Outgoing Payment) is happening, suddenly the system show an error (Internal Error) and SAP will shut down. When we reopen the entries will be posted multiple times.

system show an error (Internal Error) and SAP will shut down. When we reopen the entries will be posted multiple times.

Need to to correct the internal error Affecting the transactions Manually around 30% of the transactions is affecting.

31.07.2013 12:17 Info to Reporter by SAP Dear Partner/Customer, We have received your inquiry and are currently processing it. You will be contacted with a solution or an update as soon as possible. For further details regarding the phase your message is in at the moment please refer to: http://service.sap.com/%7Esapidb/011000358700000575782007E

Kind regards, SAP Business One Global Support

31.07.2013 15:13 Call to Customer / Partner by SAP

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8/29/2013 12:46 PM

We agreed on decreasing this message priority to HIGh. as it is almost midnigth in India. Store procedures.2013 09:15 Reply to Support Center by Abhay Pandya Hi... To help us investigate your reported issue further could you kindly provide following additional information: 1. Thanks & Regards Prem Anand +91 9740231116 01. 31.did not get any response. Please send us the detailed scenario of what the user was doing in SAP Business One prior to application shut down.08. In order to continue processing this message.2013 11:28:33 (EST_) Contact person: Abhay Pandya Status of discussion: Customer not reached Subject: Call the this number +91 9740231116 . Please refer to Notes 1733065 and 1604172 for further details. He explains this is a ramdom issue and he is not able to reproduce it.2013 13:36:51 (EST_) Contact person: Abhay Pandya Status of discussion: Customer reached Subject: Client was called and he explains he is able to join a webex now. Performed on: 31. refer to note 1879295.sap-ag.07. We have installed RSP and Latest System Status Report have been uploaded to SAP. contact him during the day (Indian Time) 01.SAP Business One . 2.2013 06:24 Reply to Reporter by SAP Dear Partner.07. StellaMichel 31. the person who replied could not hear me. PLease be aware that is still not confirmed if this issue falls under Performance scope. Will try after some time. Please . We have also attached the screen shot of uploaded SSR Waiting for your reply.2013 12:28 Reply to Reporter by SAP Dear Prem Anand. so he ask me to call back in 30 min.07. etc).2013 20:42:25 (INDIA) Contact person: Abhay Pandya Status of discussion: Customer not reached Subject: Made an initial call on this number +91 9740231116. Kind regards.2013 17:39 Call to Customer / Partner by SAP Performed on: 31.07.08. (Please provide 2 of 7 8/29/2013 12:46 PM .2013 15:29 Call to Customer / Partner by SAP Performed on: 31.07.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sm. Please specify if the SAP Business One application shutdown occurs randomly or if can be reproduced every time. In case you are experiencing an issue with the upload of task results to SAP.Support Center https://websmp230. RSP must be installed and the latest System Status Report (SSR) must be uploaded to SAP. SAP Business One Global Support 01.08. I told him it woul be necessary to check the enviroment and verify the Database (Addons.

08. Pavol Hrasko SAP Business One Support 02. Please verify if the issue occurs for all SAP Business One users or for specific users. * As of now this issues has come 4 to 5 times.sap. Does the application shutdown occur on all workstations? * This issue occurs randomly to some machine. Please verify if the issue still occurs when all UDFs (user defined fields) are removed from the affected form. Does the application shutdown occur on all workstations? 4. Warnings and Information -> System Information Level: Errors.0 in a test environment. kindly provide the size of the customer database when it is compressed? 9..Support Center https://websmp230. Warnings and Information Please send us the log file from the log file locations as specified log file location dialog after reproducing the issue. 5. Please refer to note 826789 for more information. Please specify if the SAP Business One application shutdown occurs randomly or if can be reproduced every time. Please send us the detailed scenario of what the user was doing in SAP Business One prior to application shut down. We have mentioned the details against your points: 1. (Please provide step-by-step instructions to reproduce the crash and also a screen shot of the error message) * This is happening. Please verify if the issue still occurs when all SAP and 3rd party add-ons are disabled.. but it gets hang) 4. Then what ever transaction we are doing gets posted multiple times. Can you reproduce the issue in a test environment using a backup of the customer database? If 'yes'.com > SAP Channel Partner Portal > Login > Solutions > SAP Business One > Support > Support Self-Help and Library > Performance Kind Regards. Please verify if the issue still occurs when all FMS (formatted searches) on the affected form are disabled. Below we have mentioned for which user and which document error has come so far User Document Shubhada Item Master Data (Super User) Ajinkya Sales Order Uggale AR Invoice + Payment Gangani AR Invoice + Payment Shaji Incoming Payment Seema Outgoing Payment 3 of 7 8/29/2013 12:46 PM . 8. 6.2013 06:56 Reply to Support Center by Abhay Pandya Hi Pavol Hrasko.SAP Business One . 7. Kindly refer to the Performance Landing Page on the service marketplace to assist you in supporting performance-related and application shutdown issues in SAP Business One. Can be the issue reproduced on the latest available patch of SAP Business One 9. when the users doing normal transaction (even with super user also) 3. * This issue occurs randomly. the sap gets refreshed.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sm. at that time the sap gets hang shows an error message (Internal Error (-1101) after some when we move the mouse up and down.sap-ag. Please setup the log file settings as follows: Help > Support Desk > Logger Settings -> Business Information Level: Errors. (Note: SAP will not shut down. step-by-step instructions to reproduce the crash and also a scree nshot of the error message) 3. Please verify if the issue occurs for all SAP Business One users or for specific users. In addition please provide the SAP Business One log file for further analysis of your reported issue. http://service. we can’t reproduce the issue 2.

Logger file on 29-07-2013 when the error has occurred Waiting for your reply With Regards Prem Anand +91 9740231116 02. Thanks for your reply.0 in a test environment. Please verify if the issue still occurs when all UDFs (user defined fields) are removed from the affected form. kindly provide the size of the customer database when it is compressed? * We are not able to reproduce the issue 9.sap-ag. Please verify if the issue still occurs when all SAP and 3rd party add-ons are disabled. Screen Shot of Some Multiple entries 2.08. Note: 1. Please refer to note 826789 for more information.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sm. *We are not able to test by removing UDF. Please verify if the issue still occurs when all FMS (formatted searches) on the affected form are disabled.SAP Business One . Kind regards. Can you reproduce the issue in a test environment using a backup of the customer database? If 'yes'. Please propose a date and time of your convenience within our business hours. -NAIn addition please provide the SAP Business One log file for further analysis of your reported issue. Can be the issue reproduced on the latest available patch of SAP Business One 9. 5. you can arrange Webex session at 3:00 PM (Indian 4 of 7 8/29/2013 12:46 PM . Warnings and Information -> System Information Level: Errors. Warnings and Information Please send us the log file from the log file locations as specified log file location dialog after reproducing the issue. because this issue happen randomly 6.2013 05:27 Reply to Support Center by Abhay Pandya Hi Pavol Hrasko.. because this issue happen randomly 7. Please setup the log file settings as follows: Help > Support Desk > Logger Settings -> Business Information Level: Errors.Support Center https://websmp230. SAP Business One Global Support 05. * We are not able to test by disabling FMS.08. Pavol Hrasko Support Consultant. We would like to arrange a Webex session with you in order to have a thorough look at this specific issue.2013 07:17 Reply to Reporter by SAP Dear Prem Anand.. because this issue happen randomly 8. * We are not able to test by disabling add – ons.

Support Center https://websmp230. Pavol Hrasko. Pavol Hrasko Support Consultant.. We will contact you on 12th of August at 17:00 UTC+5:30 in order to perform a screening in the WebEx session. Further I would like to inform you that some improvements have been d elivered after connection loss . Standard Time) today (05-08-2013) Thanks & Regards Prem Anand +91 9740231116 06.08. 06.2013 13:30 Reply to Reporter by SAP Dear Prem Anand.08. Therefore we 5 of 7 8/29/2013 12:46 PM .08.internal error -1101.com. Please propose webex session at least one day in advance in order to schedule it.anandc@genisys-group.2013 14:28 Reply to Reporter by SAP Dear Prem Anand.sap-ag. As we discussed during our webex session we recommend solving all OS errors related and update the system with the latest patches.08.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sm. Please be aware that Webex sessions are recorded for analysis purposes.2013 11:31 Reply to Reporter by SAP Dear Prem Anand. We would like to inform you that the date and time you proposed for the WebEx session suits. We can have the webex session on 12/08/2013 between 10:00 AM to 6:00 PM (Indian Standard Time) Thanks & Regards Prem Anand +91 9740231116 09.08. SAP Business One Global Support 09. Please read attached note 1820672 to ensure all Webex requirements can be fulfilled. Kindregards. The email invitation has been sent to prem. Thank you for your cooperation in advance.please get back to him as soon as possible. Pavol Hrasko SAP Business One Product Support 12.2013 11:16 Reply to Support Center by Abhay Pandya Dear Mr.2013 15:44:52 (INDIA) Contact person: Abhay Pandya Reason for call: Request to speed up processing Subject: Partner called and wanted to discuss the issue with you. Kind regards.08..2013 10:15 Call from Customer / Partner by SAP Performed on: 06.SAP Business One .

Kind regards.2013. Pavol Hrasko SAP Business One Product Support 27.. Pavol Hrasko On 23/08/2013 we have encountered the same problem once again.2013.. And the screen shot of document which has been duplicated. Kind regards..sap-ag. Thanks & Regards Prem Anand +91 9740231116 27.8. Pre-requisites for a Webex Session Comment 6 of 7 8/29/2013 12:46 PM . Please upgrade to the latest available patch as requested on 12.. Pavol Hrasko SAP Business One Product Support 13. recommend upgrading to the latest available patch and observe the system.08.SAP Business One .2013 11:23 Reply to Reporter by SAP Dear Prem Anand.08.2013 11:24 Reply to Reporter by SAP Dear Prem Anand. Please apply our recommendations from the last reply on 13. Thanks & Regards Prem Anand 13.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sm. The provided log files do not contain error -1101. Kind regards. RSP is not installed or ready to use at customer s. I am here attaching the logger file of Server and the client machine. Pavol Hrasko.Support Center https://websmp230. Thank you for additional information. If the problem appears again please backup the log files s et in the logger settings and if possible send us a screenshot of the error message.8.08. Pavol Hrasko SAP Business One Product Support SAP Notes Number Short text 795206 1604172 1733065 1820672 Priorities of problem messages (SAP Business One) How to register RSP by uploading a System Status R.2013 09:24 Reply to Support Center by Abhay Pandya Dear Mr.08. I am herewith attaching the Error Screen Shot for your reference..2013 09:58 Reply to Support Center by Abhay Pandya Dear Mr..

SAP Business One .Support Center https://websmp230. Attachments Confirm Back to Support Center Action Log System data 7 of 7 8/29/2013 12:46 PM .de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sm. Administration for message 701636 / 2013 Status Component Priority Author action SBO-BC-PER (Performance) High Business operations are seriously threatened and urgent tasks cannot be executed...sap-ag.