Len Khatsernov

Oceanside, NY 11572 516-766-6249 (home); 516-502-5978 (cell) Email: len@interactwith.us

EXECUTIVE PROFILE
An accomplished Information Technology professional with extensive and versatile experience and history of on-time and within a budget delivery of software systems. Strong analytical skills combined with an understanding of business environments and strategies. A competent Business Analyst and a Project Leader, skilled at blending business requirements with technology and following through with detailed project and operations management in accordance with the RUP methodology. Hands-on experience in all stages of Software Development Life Cycle (SDLC); expertise in Waterfall and Agile approaches to systems development. Good understanding of Object Oriented Analysis and Design (OAD). Strong knowledge of the principals and best practices of the User Experience / User-Centered design methodology (UX/UCD/UI/HCI).* Excellent verbal and written presentation skills; ability to translate concepts and ideas into business requirements. Effective process, procedure and technical documentation writer. Motivated self-starter, capable of bringing forth innovative ideas and offering ingenious solutions. Excellent interpersonal skills. Ability to work effectively with professional and technical staff, facilitating a collaborative process with an emphasis on establishing positive and mutually beneficial relationships with projects' stakeholders. Keen on acquiring new knowledge and skills, able to rapidly gain an understanding of specifics of a particular business, cultural, and technical environments.
*

Member of the User Experience Professionals Association

PLATFORMS/SOFTWARE MS Office; MS Project, Visio, MS Access; SQL, UML, HTML Mainframe/CICS/DB2/VSAM Oracle/Developer-2000; Java; Pega Business Process Management (BPM) tools*, Axure RP, iRise Studio

APPLICATIONS: Insurance services Electronic data interchange in Banking Brokerage information services Election services for media

* Certification: Black Belt in Business Process Management methodology

PROFESSIONAL EXPERIENCE: American International Group (AIG). Jersey City, NJ Information Services Group
2004 - present
Role:

1998 present

Senior Business Analyst

Responsible for eliciting, analyzing, and documenting business requirements aimed at enhancing and maintaining the Loss Management System (LMS). The LMS system is the largest claims

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processing system within AIG, interacting with numerous Underwriting systems, Third Party Administrators (TPA), Reinsurance application, Check Disbursement and Reconciliation system, Regulatory application, Corporate Reporting System and many others. Lead the development and implementation of AIG/Lexington Division Third Party Administrators (TPA) automated Claims processing and fund reimbursement system. The system employs 3-tier architecture: Apache Web Server - WebSphere Application server Mainframe/DB2. The user groups include internal(AIG) and external (TPAs) users: TPA administrators, Claims Managers, and Executives. Conducted user requirements gathering using different elicitation techniques, including but not limited to, JAD, SME interviews, and contextual inquires. Performed user stories analysis, created use cases and diagrams. Produced Functional Requirements Specifications (FRS). Lead weekly status meetings with the stakeholders within AIG as well as negotiated different aspects of the project with the TPAs' business and technical teams. Managed change requests, conducted application presentations. Guided the technical team through all the phases of the project. Participated in writing Specifications Requirements document. Worked closely with the DB Architecture group on the design and creation of the Data Base. Lead the User Interaction Design activities. Utilized different methods of visual representation, such as Wire-Framing, Site Mapping, and Prototyping. Created test plans and test scripts, conducted user training sessions. Wrote user guides and other documentation

The estimate savings from the application's implementation exceed $100K per TPA. Thus far, the process has been implemented for 25 TPAs.
Lead the projects of big and small scale enhancements to Policy Aggregate System (PAS). PAS allows upper business executives to exercise close control over claims payments for different lines of business. The users include Divisions presidents and Aggregate Management group. Developed productive relationships with different groups of stakeholders, built a successful team of Subject Matter Experts (SME). Lead or participated in all phases of SDLC.

The enhancements of the system resulted in estimated 10M savings for AIG.

Lead re-designing the legacy application of 1099 reporting of AIG's vendor payments to the IRS. Implemented the key requirement of integrating all of the external systems into the unified 1099 reporting process. Developed the universal reporting format across the systems. The new application allows electronic reporting to the IRS. Conducted stakeholders workshops, created the Functional Requirements Package, participated in resources allocation and management. As a result of implementation of the multi-system reporting process with the strict enforcement of the corresponding business rules, there has been continuous drop in errors and as a result, significant decrease in fines imposed by the IRS.

The estimate savings to the company is over $100K per reporting year.
1998-2004
Role:

Senior Systems Analyst/Team leader

Managed the staff of 3-5 programmers, allocated resources for different projects, created project estimates, and wrote technical specs. Worked in close cooperation with Data Architecture and Data Base Administration groups, co-wrote Business Requirements Documents (BRD) and change requests with Business Systems Development groups, communicated with different levels of users, lead and participated in meetings, created reports and presentations.

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Designed and implemented the automation of Reporting to ISO (Insurance Statistical Organization). Managed all phases of Currency Conversion project, allowing fluent flow of policy and financial information, originated by AIGs Canadian offices, throughout Underwriting and Claims environments. Lead the project for switching of the LMS external electronic communications to the PGPencrypted transmissions. Designed and implemented the OFAC (Office of Foreign Assets Control) process for Claims. Participated in the Accident and Health Data Conversion project. Voter News Service. New York, NY Role: Systems Analyst/Project Leader 1995 - 1998

Managed a team of programmers engaged in enhancement and maintenance of News Election Tabulation system. The system was funded my major networks ABC, CBS, NBC, CNN, AP and Fox. The system objectives were collecting, posting, analyzing and distributing vote information prior, during and after various elections. Responsibilities included business and technical design, specification writing, coding testing and implementation of Batch and CICS (online) modules, work scheduling, team management, user interface, writing of documentation. The system is built on Mainframe/DB2 and Oracle platform. Sterling Commerce Inc. New York, NY Role: Systems Analyst 1992 - 1995

Vector:Connexion is an EDI Banking Payment and Remittance delivery system installed in more than 60 major banks across US and abroad. Corporate customers transmit their payment files in EDI ANSI X12, customary or NACHA formats to their banks where they are translated, warehoused and released to the Banks ACH system or WIRE systems for payments using Vector:Connexion. Responsibilities included technical design and full implementation cycle for Chicago Clearing House system (EDI Clearing House), User Authorization system, Direct Inquiry system. Voter News Service. New York, NY Role: Programmer-Analyst 1990 - 1992

Actively participated in development of News Election Tabulating System. Responsibilities included coding, testing and implementation of COBOL Batch and CICS modules. Automatic Data Processing. New York, NY Brokerage Information Services Role: Programmer-Analyst 1989 1990

Participated in development/maintenance of the Voting system, Client billing and other systems supporting Brokerage operations. EDUCATION: University of Telecommunications. St. Petersburg, Russia. M.S. in Telecommunications and Computer Science.