Http://Esl-lab - com/Flight/Flightrd1.Htm Http://Languagesstudy - Googlepages.com/episode21lv 1. Pleased To Meet You Anne, A Wine

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htm
http://languagesstudy.googlepages.com/episode21lv
1. Pleased to meet you
Anne, a wine dealer from Singapore, arrives at Adelaide Airport and meets her local buyer, Sarah.
Anne walks out with the other passengers...
ANNE Excuse me...
SARAH Anne Lee?
ANNE Yes. Hello
SARAH I’m Sarah Taylor. I’m your new local buyer. Pleased to meet you.
(they shake hands)
ANNE It’s very kind of you to meet me.
SARAH Oh. Sorry. This is my husband, Mark.
MARK Good morning. How are you?
ANNE Very well thankyou.
MARK How was your flight?
ANNE Actually, I’m a bit tired. It was a very long flight.
SARAH Let’s get your bags.
The three watch as the bags go around. Anne points.
ANNE That’s mine there! The red one.
MARK It’s heavy!
ANNE Sorry.
SARAH Don’t worry. Mark’s strong – aren’t you dear?
MARK No worries.
SARAH
Come on. Let’s go to the hotel.
They leave the airport.
2. Enjoy Your Stay
Sarah and Mark take Anne to her hotel. She checks in.
ANNE Thank you very much for picking me up.
SARAH You’re very welcome. Will you be alright here?
ANNE Thanks. I’ll be fine. And thankyou Mark, for helping with my heavy bags.
MARK Don’t mention it.
SARAH Alright then. Nice to meet you finally. I’ll ring you tomorrow.
ANNE Nice to meet you too.
SARAH Goodbye.
CLERK Good morning. Would you like to check in?
ANNE Yes please.
CLERK And your name?
ANNE Anne Lee.
CLERK Ah yes. Could you just fill this out please?

How long will you be staying?
ANNE Two weeks.
CLERK Are you here on business?
ANNE Mainly business.
CLERK Will you need a hire car?
ANNE No thankyou.
CLERK And will you need a map of the city?
ANNE Maybe later.
CLERK Will you want a newspaper in the morning?
ANNE No thankyou.
CLERK OK. And how will you be paying Ms Lee?
ANNE Credit card.
CLERK Thankyou. Here’s your key. It’s room 309. Enjoy your stay Ms Lee.
ANNE Thankyou. I hope I will.

3. What time is it?
In her hotel room, Anne rings a number.

John Barbour, the private detective, answers the phone.
JOHN Hello, Barbour’s Private Investigation. John Barbour speaking.
ANNE Hello. Can you find missing people?
JOHN Sometimes we can. Have you lost somebody?
ANN Yes.
JOHN Perhaps you’d like to tell me about it?
ANN Can I make an appointment please?
JOHN When would you like to come in?
ANNE Is tomorrow okay?
JOHN Let’s see… Yes, I can see you at ten o’clock. Will that suit you?
ANNE Okay, thankyou. (consults business card) 23 Mitchell Street – is that right?
JOHN That’s right. Second floor.
ANNE Okay. See you then. Goodbye.
JOHN Goodbye.
He puts down the phone and celebrates.

In her hotel room, Anne puts the phone down, and rings again.
CLERK Hello?
ANNE Hello. Reception? What time is it please?
CLERK It’s five o’clock.
ANNE And what time do you serve dinner?
CLERK The restaurant opens in an hour, and dinner is served between six and nine pm.
ANNE And breakfast?
CLERK Breakfast is served between seven and nine thirty am ma’am.

ANNE Thankyou.
CLERK You’re welcome.
Anne puts the phone down, then notices the photo by her bed and picks it up again. There is a tear in her ey
4. Second on the Left
ANNE is looking for JOHN’s office. A WOMAN is waiting

at a bus stop. ANNE approaches her.
ANNE Excuse me.
WOMAN Yes?
ANNE Could you tell me how to get to Mitchell Street?
WOMAN Yes. You’re going the wrong way. You need to go straight along here, past the silver balls, turn left, and it’s
the second on the right, opposite the Town Hall.
ANNE Thankyou very much.
WOMAN You’re welcome.
ANNE follows the directions. She approaches a shopkeeper.
ANNE Excuse me.
SHOPKEEPER Yes?
ANNE I’m looking for number 23. Barbour’s Private Investigator.
SHOPKEEPER Over there. Next to the trees.
ANNE Oh. Thankyou
SHOPKEEPER Good luck. You’ll need it.
ANNE enters the building and goes up the stairs. She knocks at the door.
JOHN Come in!
ANNE enters and looks around.

JOHN (to ANNE) Sorry.
(to phone) Yes, any time…yes usual rates. Must go now. Right. Goodbye. Julia. Bye.
He hangs up and leaps to shake ANNE’s hand.
ANNE Mr Barbour?
JOHN John. Private investigator. You must be Ms Lee. Please sit down.
She does so, hesitantly.
JOHN Now - what can I do for you Ms Lee?
She puts the photo of DAVID on his desk.
ANNE Could you find him for me?
5. Are you married?
ANNE describes her brother to the private investigator.
ANNE Can you help me?
JOHN Well I’ll try. Now tell me about your brother Ms Lee. How old is he?
ANNE He’s twenty-three.
JOHN Well that would make him your younger brother. What’s his name?
ANNE David.
JOHN And what does he do?
ANNE He’s a student. Or – he was a student. I don’t know where he is.
JOHN (looks at the photo)

Hmmm. How tall is he?
ANNE About a hundred and seventy-five centimetres.
JOHN Hmmm. And does he speak English?
ANNE Yes. He speaks English and Chinese. Mr Barbour – can you find him?
JOHN I’ll certainly try. Now, tell me a little about yourself Miss Lee. Where are you from?
ANNE I come from Singapore. I’m Singaporean.
JOHN Right, and how old are you?
ANNE I’m twenty-five.
JOHN What do you do?
ANNE I import wine. I’m a businesswoman. I work in my family’s business.
JOHN And are you married?
ANNE No, I’m single.
JOHN And..er..do you have a boyfriend?
ANNE Pardon?
JOHN Oh sorry. We private detectives are a naturally curious bunch. Ms Lee, perhaps you’d better tell the whole
story.
ANNE It all started two years ago...
6. He didn't write
ANNE My brother, David, worked in the family business too. But he didn’t like it. He wanted to try something
different.
JOHN So what happened?
ANNE My parents agreed. They let him come to Australia to study.
JOHN Where did he go?
ANNE He came here, to Adelaide. He studied computer science. We thought he was happy.
JOHN And then what happened?
ANNE I don’t know. He wrote every week, and then the letters stopped.
JOHN Do you know where he lived?
ANNE He stayed with an Australian family. He was a boarder. Here’s the address.
She passes JOHN a piece of paper.
JOHN Did you phone them?
ANNE Yes, of course. He left there a year ago. They don’t know where he went.
JOHN Does he have a mobile phone?
ANNE I don’t know. He did, but he doesn’t answer it now.
JOHN Don’t worry Ms Lee. I’ll find your brother. I’m on the case.
He shakes her hand and she leaves. JOHN looks at the photo. Now he looks worried.
7. Come to Lunch
SARAH invites ANNE to meet her family.
SARAH and ANNE taste a sample of wine.
ANNE Mmm. It’s very smooth. Good flavour too.
SARAH It sells well in restaurants here. I think these’ll sell well in Singapore.
ANNE The samples you sent me were very popular with our staff. You seem to understand our tastes in Singapore.
SARAH Thankyou. It’s my job to know what my clients like.
ANNE seems distracted. SARAH observes her for a moment.
SARAH So, are you enjoying the city?
ANNE (unconvincingly)
It’s very nice.
SARAH What are you going to do tomorrow?
ANNE I don’t know. I’ll probably stay in the hotel and relax.
SARAH Why don’t you come to lunch with us at home?
ANNE Oh thankyou, but you have your family.
SARAH Yes, and they want to meet you. We’re going to have roast chicken – traditional Aussie food.
ANNE Sounds good. Alright, I’ll come.

SARAH Great.
ANNE What time?
SARAH We eat at about one-o-clock. So about twelve-thirty? I’ll show you the house.
ANNE Okay. Thankyou
SARAH I’ll get my brother to pick you up.
ANNE No that’s okay. I’ll get a taxi.
SARAH Alright then. That’s settled!
Episode 8. This is my brother

ANNE goes to SARAH’s house for lunch.
ANNE arrives in a taxi.
TAXI-DRIVER Here we are.
ANNE How much is that?
TAXI-DRIVER That’ll be seventeen-fifty thanks love.

She gives him twenty dollars
ANNE Keep the change.
TAXI-DRIVER Thankyou. Have a nice day.

ANNE walks towards the house and knocks.
The door is opened by a little girl (LOUISE).
ANNE Hello. I’m Anne.
Louise turns and runs.
LOUISE Mummy!
SARAH comes to the door.
SARAH Come in Anne!
ANNE What a beautiful house!

SARAH It’s been a lot of work, but we’re getting there. This is the bathroom. This is my daughter’s bedroom. And
here’s the kitchen.
Louise is in the kitchen ‘helping’.
SARAH Anne’s here. You’ve met my daughter Louise.
ANNE Hello Louise.
LOUISE I’m helping.
ANNE Yes, I see…
SARAH And my husband Mark.
ANNE Hello again.

Mark pretends to have a pain in the back.
ANNE Ooh! Sorry about my heavy bag.
MARK Just kidding.
SARAH But you haven’t met my little brother. This is Steve.
STEVE I was going to pick you up this morning. You wouldn’t let me.
ANNE I’m sorry. I like to find my own way around.
STEVE No worries. Maybe another time.
ANNE Yes, maybe
SARAH Come on. Let’s go outside.
Episode 9. The most beautiful city
They have lunch and talk about differences.
STEVE So Anne, have you been to an Australian home before?
ANNE No, never. It's a beautiful home Sarah. So big! The rooms are much bigger than at home. There's more
space here.
STEVE Do you live in a house?

MARK No Steve – she lives in an igloo.
ANNE Actually, no. We live in an apartment. Most people do. Singapore is much busier than Adelaide, and more
crowded.
STEVE Yeah, and more exciting. It's so boring here.
SARAH It's quieter. Some people like that.
ANNE I don't think it's boring.
MARK Adelaide is a very beautiful city. It's a better place to live than anywhere else I've been.
SARAH But you haven't been anywhere. (to ANNE) Mark hates travelling. I love it.
MARK I just don't see the point of it.
ANNE What about you Steve? Do you like to travel?
STEVE Yes. Yeah, I've been to Kula Lumpur, and to Bali. Bali's great!
LOUISE I've been to the zoo!

They laugh. ANNE smiles
ANNE You're lucky. I haven't been to the zoo. I'd love to go to the zoo.
STEVE I'll take you!

There are raised eyebrows at the table.
10. What's the matter?
ANNE finds out SARAH’s secret mission.
SARAH I’m sorry about my brother.
ANNE Not at all. You have a lovely family. Everyone seems so happy.
ANNE breaks down in tears. SARAH goes to her, concerned.
SARAH Anne! What’s the matter?
ANNE There’s something I haven’t told you.
SARAH What is it?

ANNE When I met your brother, I was thinking about my brother, David. I haven’t seen him in two years.
SARAH How come?
ANNE He’s missing. One reason I came to Australia is to find him.
SARAH I’m so sorry. Have you had any luck?
ANNE Not yet. I’ve hired a private investigator.
SARAH Goodness! Do you think he’ll find him?
ANNE Perhaps. I don’t know. It’s been a long time since David last called.
SARAH What do you think’s happened to him? Have you any idea?
ANNE I really don’t know. I can’t help thinking the worst.
SARAH I’m sure he’s alright. If something bad had happened, you would have heard.
ANNE I guess so. I suppose you’re right.

But ANNE doesn’t look convinced.
Episode 11. Let me Help

SARAH offers to help ANNE
SARAH: Can I help you find your brother?
ANNE : You’re very kind. But it’s not your problem.
SARAH: I want to help. What can I do?
ANNE : Well, maybe you could get some copies made of this photograph.
She shows SARAH the PHOTOGRAPH of her brother.
SARAH : Sure. I’d love to. Anything.
She looks closely at the photograph.
SARAH: He’s very good looking. Such a nice smile. Is he tall?

ANNE: Fairly tall.
SARAH : He looks very fit. Does he play a lot of sport?
ANNE: No, he used to.
SARAH: What does he do? Is he a student?
ANNE: He’s not really academic. He’s clever, but he prefers to do things with his hands.
SARAH: He sounds nice. I’m looking forward to meeting him.
ANNE smiles at the encouragement.
12. The day after tomorrow

ANNE and SARAH plan a meeting.
SARAH is working at her computer. ANNE knocks at the open door.
SARAH : Come in Anne.
ANNE : Good morning!
SARAH : Good morning. Are you feeling better today?
ANNE : Yes thank you.
SARAH : What’s on the agenda?
ANNE : I’m thinking about this trip to the wineries. I want to meet your main suppliers and talk to them about the
market.
SARAH :Great. They’ve been dying to meet you. When do you want to go?
ANNE : As soon as possible. How about tomorrow?
SARAH :I can’t tomorrow. I’ve got some other appointments. What about the day after tomorrow?
ANNE :Yes, that’s good. It’s Monday today, so that will be Wednesday. What date is that?
SARAH : The fifth of November.
ANNE: Okay. What time shall we meet?
SARAH: I’ll pick you up at nine o-clock.

ANNE :Good. How many wineries do you think we’ll be able to see?
SARAH: I’m not sure, four or five. Definitely our biggest suppliers, and maybe a few surprises.
ANNE: I can’t wait. Will it take all day?
SARAH: Most of the day. I’ll start ringing now, and let them know we have a very important client all the way from
Singapore.
ANNE: Thankyou. I’m looking forward to it.
SARAH: Me too.
13. What are you doing tomorrow?

STEVE makes a date with ANNE
STEVE is nervously fiddling with the phone. He starts ringing, then puts it down, then rings again.
At the hotel, the CLERK answers the phone.
CLERK: Medina Hotel. Marie speaking. How may I help you?
STEVE : Can I speak to Ms Anne Lee, please? I’m not sure what room she’s in.
The CLERK puts the call through.
CLERK: I’ll put you through sir.

In her room, ANNE is looking through some wine catalogues. The PHONE rings.
ANNE:Hello?
STEVE: Hello. Anne? This is Steve Parker.
ANNE:(puzzled) Steve Parker?
STEVE: Steve... Sarah’s brother. We met...
ANNE:(surprised, but pleased) Oh, Steve! Hello Steve.
STEVE:Hi. What are you doing?
ANNE: Oh, working. I’m planning a trip to the wineries later in the week.
STEVE: Oh. When are you going?
ANNE : Ah,Wednesday.
STEVE:Oh, good. What are you doing tomorrow?
ANNE: Nothing. Why?
STEVE : Well I have the day off, and I was just wondering... well I was just wondering whether you wanted to go to
a wildlife park... with me. You said you’d like to go to the zoo.
ANNE: That’s right, I did. Yes, thankyou Steve, I’d love to go.
STEVE: Alright! I’ll meet you in the foyer. Ten o’clock?
ANNE : Okay, ten. I’ll see you then.
STEVE: Great! Goodnight Anne.
ANNE: Goodnight Steve.

She hangs up, pleased.
14. Are there some kangaroos? tomorrow

and STEVE go to a Wildlife Park
ANNE and STEVE are buying tickets. STEVE pays for the tickets and gives her one.
STEVE
Two, please. And a bag of food.
SHOP ASSISTANT
There are your tickets. Have a nice day
ANNE
How much do I owe you?
STEVE
That’s okay. It’s my treat.
ANNE
Thankyou. I’ll buy lunch. Is there somewhere to have lunch?
STEVE
Of course. There’s a café just over there. What do you want to do first?
ANNE
I really want to hold a koala. Is there a koala here?
STEVE
Yes! It’s the most popular animal! We might have to queue though.
ANNE
I don’t mind. What else is there? Are there some kangaroos?
STEVE
Of course. There are lots.
ANNE
And birds? I’ve heard Australian birds are amazing.
STEVE
Don’t worry. You’ll get to see lots of birds.
ANNE
What shall we do first?
STEVE
Well, the kangaroos are just over there. And I think the birds are next, and next…
ANNE
…we’ll cuddle a koala!
STEVE
Sure! And after that?
ANNE
After that, I’ll buy you lunch.
STEVE
It’s a deal!
They head off into the park.
Episode 15. A big grey one

Steve and Anne explore the park.
ANNE
Look at this big grey one
STEVE
He’s massive. He has very, very strong arms and legs.
ANNE
And a big strong tail.
STEVE
Yeah. And ears. Very big ears
ANNE
His fur looks very soft.
STEVE
It feels soft on my hand
ANNE
It’s got beautiful big brown eyes.
They walk around.
ANNE
Oh, look at that little black and white one.
STEVE
Oh yeah. I think that’s a willy wagtail. They’re very fast and they move around a lot.
ANNE
It’s cute. It’s got such a long tail. Oh, look at that bird!
STEVE
Oh, that’s a kingfisher
ANNE
Oh, we have them in Singapore
STEVE
Really?
ANNE
Hmm. Look at its beautiful blue back.
STEVE
Very colourful, isn’t it? There’s lots in Australia. Big ones and small ones. We have a very big one called a
kookaburra. It has a very interesting laugh.
Anne cuddles a koala.
ANNE
He’s so soft and cuddly.

STEVE
Yeah, like me!
STEVE
They’ve actually also got really sharp claws. See?
ANNE
He’s so cute! Can I take him home?
STEVE
I don’t think they’d be very happy about that.
Anne has a moment of sadness.
STEVE
Oh, look at that one. What’s the matter?
ANNE
Nothing… I’m just feeling a bit homesick.
STEVE
Come on, let’s go and get something to eat.
16. What Would you Like?

Anne and Steve have lunch.
ANNE and STEVE are at the counter getting some food.
The ASSISTANT is waiting for their order.
ASSISTANT
What would you like?
STEVE
Anne?
ANNE
Ummm…I’ll have a cheese and salad sandwich and a cappuccino thanks.
STEVE
Do you have wine?
ASSISTANT
No sir. We don’t serve alcohol. We have coffee, tea, soft drinks and juices.
STEVE
Okay. I’d like a… orange juice and a pie with chips. Do you have sauce?
ASSISTANT
Just help yourself. And I’ll bring the food when it’s ready.
STEVE
Thankyou.
They eat their lunch at an outside table.
ANNE
Is that good?
STEVE
It’s delicious. You should try one. It’s real Aussie food.
ANNE
Maybe one day. I don’t eat a lot of meat.
STEVE
How’s your coffee?
ANNE
It’s very good. Don’t you drink coffee?
STEVE
Sometimes. I prefer tea. Or juice. So, was the koala the best?
ANNE
Oh, definitely. The kangaroos were interesting too. I’ve never seen real ones before. And the birds are wonderful. I
think I liked the birds the most. They’re so colourful, and so many different kinds. What about you? What did you like
best?
STEVE
Just being here.
He gives her a longing look.
17. I usually catch a bus

ANNE and STEVE talk about their different lives.
STEVE
Tell me about your life in Singapore. What do you do every day?
ANNE
Well, I work in my father’s business, importing wines. I live with my family.
STEVE
How do you get to work? Do you catch a bus?
ANNE
Usually. Sometimes I go with my father in his car. What about you? What do you do?
STEVE
I’m a builder. I build houses.
ANNE
And how do you get to work?
STEVE
I drive. I have to use my car for work. I never go by bus.
ANNE
Do you enjoy it? Your work?
STEVE
Mostly. It’s not easy, being a builder. But it’s outside. I prefer to work outside.
ANNE
I never work outside. Occasionally I travel though – like now.
STEVE
And what do you do on the weekend?
ANNE
Sometimes I go shopping. Sometimes I go out.
STEVE
Where do you go? Nightclubs?
ANNE
Not really. Occasionally.
STEVE
Who do you go with?
ANNE
A bunch of friends.
STEVE
Boy friend?
ANNE
Not at the moment.
STEVE cheers up.
18. There's a message for you

ANNE returns to the hotel, to find a message.
ANNE and STEVE return to the hotel courtyard.
STEVE
Did you have a good day?
ANNE
Very much. Thankyou for taking me. How about you?
STEVE
Of course.
ANNE
Not too boring? You must have been there a hundred times.
STEVE
Not since I was a kid. It was great.
ANNE
Hmmm. Do you like Chinese food?
STEVE
I love Chinese food.
ANNE
I’m going to cook a Chinese meal for you and your family.
STEVE
Really! That’ll be great. When?
ANNE
Friday?
STEVE
Fantastic. I’ll see you then.
ANNE
Yes, bye.
STEVE
Bye.
STEVE goes, pleased with his day. ANNE goes to collect her key from the CLERK, who doesn’t notice her. She
coughs.
ANNE
Excuse me.
CLERK
I’m sorry Ms Lee. I didn’t see you.
ANNE
Could I have my key please?
CLERK
Certainly. Here you are. Oh, and there’s a message for you.
ANNE opens the message and reads it. It’s from JOHN the private
investigator.
JOHN’S NOTE
Dear Ms Lee
Please call my office. I have some news for you.
John Barbour
Private Investigator.
19. I haven’t found him

John tells Anne of his progress in finding her brother.
ANNE
Have you found my brother?
JOHN
Not yet. No. Not quite.
JOHN
But I have found something.
ANNE
What is it?
JOHN
I went to the University. You said he was a student. I spoke to his professor, the head of the course he studied.
ANNE
And what did he say? Does he know what happened?
JOHN
Well, no. Not exactly. He didn’t know where your brother went. But he told me David had left the university. He
stopped going to lectures.
ANNE
When did he stop?
JOHN
Oh, about a year ago. He didn’t tell anyone. But he left a letter with the Professor.
ANNE
A letter! Have you got it? Where is it?
JOHN
The professor has it. He wouldn’t give it to me because it was addressed to you. He left… ah, his card.
ANNE
I’ll go and see him. Thankyou.
JOHN
I found out something else.
ANNE
Yes?
JOHN
Your brother had a girlfriend.
ANNE
Really! He didn’t tell me. Who is she?
JOHN
Well, I don’t know yet, but I’m sure I can find her. We’re closing in Ms Lee. Fear not.
ANNE
Thankyou.
21. Single trip or Daytrip?

ANNE
Does this bus go the University?
BUS DRIVER
Yes miss.
ANNE
How much is that?
BUS DRIVER
Single or day trip?
ANNE
Sorry?
BUS DRIVER
Are you coming back today?

ANNE
Yes.
BUS DRIVER
How long will you be at the university?
ANNE
I’m not sure. An hour perhaps.
BUS DRIVER
A single will do. You can use the same ticket to come back. That’s three dollars, please.
ANNE
How far is it?
BUS DRIVER
Not far. About four kilometres from here.
ANNE
How many stops is it?
BUS DRIVER
About ten.
ANNE
Thankyou
She moves in and sits down.
The bus stops outside the university.
BUS DRIVER
University! This is your stop miss.
ANNE
Oh, thankyou. Where do I catch the bus to go back?
BUS DRIVER
Just across the street. Over there.
ANNE
How often do the buses come?
BUS DRIVER
Every twenty minutes. You won’t have to wait long. It’s 10.30, the next one’s at 10.40, and then 11-o-clock.
ANNE
Thanks. Goodbye.
BUS DRIVER
Have a good day.
22. Look after yourself

ANNE sees the Professor.
ANNE reads a sign 'Adelaide University' She enters the university grounds.
She walks down a corridor and sees a sign on a door 'Professor GRAHAM Cornish' She knocks on the door.
GRAHAM
I’m sorry to hear your brother’s gone missing, Miss Lee.
ANNE
We’re all so worried. I’ve come to Adelaide to look for him. How long did he study here?
GRAHAM
I’m not sure, er, two semesters.
ANNE
Did he get good grades?
GRAHAM
I’m afraid not. I don’t think computer science was the right direction for him.
ANNE
The investigator, Mr Barbour said you have a letter, from David.
GRAHAM
Ah, of course. It’s addressed to you. I told him I’d only give it to you in person.
DAVID
Dear Anne, Please don’t look for me. I need to be by myself. I can’t study any more. Tell mum and dad to forget
about me and take care of themselves. You too. Look after yourself. I’m sorry. Love, your brother David.
ANNE puts the letter down. Tears fill her eyes.

GRAHAM holds out a box of tissues.
GRAHAM
Here
23. If I were you

The Professor advises ANNE on what to do next.
GRAHAM
Here
ANNE
I don’t know what to do.
GRAHAM
I think you should go to the police.
ANNE
But he says I shouldn’t look for him.
GRAHAM
Yes, well he might have felt that way then. But a year’s a long time. If I were you, I’d report your brother missing.
ANNE
Should I tell my parents about the letter?
GRAHAM
Your poor parents, they must be so worried. I think you should tell them what you know.
ANNE
What if I can’t find him?
GRAHAM
Have faith. I’m sure you will. You know your brother. You’ll find him.
GRAHAM
I’ll show you out.
He shows her outside.
GRAHAM
Well, good luck Ms Lee.
ANNE
I don’t know what else to do.
GRAHAM
Why don’t you advertise in the newspaper? Put a photograph of your brother there. Somebody might recognise him.
ANNE
Good, I hadn’t thought of that.
GRAHAM
My advice is, never give up.
ANNE
Thankyou for your help.
She shakes his hand and walks away.
GRAHAM
When you find your brother – say hello to him for me.
ANNE
I will.
24. The Most Expensive Wine

ANNE and SARAH are tasting wines. The WINEMAKER, TIM, is explaining the different varieties.
TIM
These are our whites. Why don’t you try the Chardonnay first? It’s our best-selling wine.
SARAH
Lovely.
ANNE
Good fruit. Perhaps a little immature.
TIM
Yes, it’s made from some of our youngest vines. It’s our most popular white at the moment. Try this Riesling.
ANNE
Hmmm.
SARAH
It’s very pale isn’t it?
TIM
A lot of our customers are finding it very attractive.
ANNE
It’s a bit too dry for our market. I think we’ll leave that one. But I like the Chardonnay. I think we can sell that.
TIM
Excellent.
SARAH
Let’s try the reds.
TIM
Our reds are as good as any you’ll find around here.
ANNE
What have we got here?
TIM
This is our cabernet sauvignon. It’s very popular.
ANNE
Mmmm. A bit too much fruit at this stage. I understand it wasn’t a good year for cabernet in this district.
TIM
You know your wines, Miss Lee.
ANNE
I try to be prepared. What’s your best red?
TIM
This one. Our shiraz, and we think it’s world class.
SARAH
It’s a lovely colour, deepest red.
ANNE
What vintage is this?
TIM
It’s three years old now. It’ll drink well for years yet, but you can drink
it right now too.
ANNE
And what’s the price?

TIM
Well, it’s our most expensive wine at fifty dollars retail.
ANNE
I’ll think about it. It’s certainly got potential, but there are a lot of wines around in this class these days. You’ve got a
lot of competition Tim!
TIM
That’s for sure. But we can work out a special price for you, if you’re interested.
ANNE
I’m definitely interested. This is very good. Sarah knows our requirements and pricing position, I’m sure you can
work out something with her.
TIM
I’m sure we can.
Episode 25. How man y prawns?

ANNE goes shopping at the Market.
ANNE waits at the counter of the fish shop.
ATTENDANT
Who’s next please?
ANNE
Could I have some prawns please?
ATTENDANT
Fresh, frozen or cooked?
ANNE
Frozen please.
ATTENDANT
How much do you need?
ANNE
About five hundred grams please.
He weighs and wraps the prawns.
ATTENDANT
That’ll be ten dollars thankyou.
ANNE
Thankyou
ATTENDANT 2
Can I help you?
ANNE
Some of these leeks.
ATTENDANT 2
How many love?
ANNE
Three.
ATTENDANT 2
Something else?
ANNE
Some ginger.
ATTENDANT 2
Right there love.

ANNE
Oh, right. Just this piece please.
ATTENDANT 2
Okay.
ANNE
Do you have any bean sprouts?
ATTENDANT 2
Yes we do. How much would you like?
ANNE
About a hundred grams.
ATTENDANT 2
Will that be all?
ANNE
Yes thanks.
ATTENDANT 2
That’ll be four dollars thanks.
ANNE
Thankyou.
Through the crowd Anne sees a young man who looks familiar. Could it be David, her long-lost brother?
26. I thought I saw him

ANNE meets STEVE unexpectedly.
ANNE is trying to keep sight of the young man as she finishes buying her groceries. The young man turns away
and she starts after him, but it is too hard to get through the crowd. She bumps into someone.
ANNE
Sorry.
ANNE
Steve!
STEVE
Fancy running into you here! Where are you off to in such a hurry?
ANNE
Oh, Nowhere… I, I thought I saw someone I know.
STEVE
Oh. Where?
ANNE
Oh, it’s okay. He’s gone now. I must’ve made a mistake.
STEVE
You got time for a coffee?
ANNE
Yeah,okay
STEVE
Yeah
STEVE
How about here?
ANNE
Fine.
STEVE
So what are you doing at the market?
ANNE
I’m cooking at your house on Friday, remember?
STEVE
Of course, Friday. That’ll be great.
ANNE
What about you? Do you come here often?
STEVE laughs
ANNE
What’s funny?
STEVE
When someone says, “Do you come here often”, it’s what we call a pick-up line. You know when someone’s trying…
ANNE
I know what a pick-up line is.
STEVE
Sorry. I come here every week to buy fruit. I like fresh fruit for work. What are we having for dinner?
ANNE
You’ll find out on Friday.
WAITER
What would you like?

STEVE
Cappuccino.
WAITER
Yep
STEVE
And a tea please
WAITER
Tea. No worries.
STEVE
Do you want me to take your shopping home? I can put it in the fridge for you.
ANNE
No, that’s okay, I have a fridge in my room at the hotel.
ANNE
The person you saw. Who did you think it was?
ANNE
It’s a long story. Maybe I’ll tell you later.
STEVE
On Friday.
ANNE
Maybe
27. It's made of gold

ANNE sees JOHN and describes her brother’s possessions.
ANNE is sitting in JOHN’s office.

ANNE
I thought I saw David at the market. But I didn’t get a very good look and I lost him in the crowd.
JOHN
When was this?
ANNE
Just yesterday.
JOHN
How long since you’ve seen him?
ANNE
Nearly two years.
JOHN
Are you sure you’d recognise him now?
ANNE
Of course! He’s my brother.
JOHN
It’s just, I’m thinking he might have changed his appearance – if he didn’t want to be found.
ANNE
Mr Barbour, I would recognise my brother. Believe me.
JOHN
Of course. I’m sorry. Maybe you did see him at the market. It’s just you’ve been thinking about him a lot. The mind
plays tricks, you know.
ANNE
I suppose so. Maybe it wasn’t him. I don’t know.
JOHN
Is there anything that would positively identify him? Jewellery, a scar, anything?
ANNE
His watch. My father gave it to him. He always wears it.
JOHN
Can you describe it?
ANNE
It’s an old fashioned watch. An Omega. It was our grandfather’s
JOHN
What’s the band made of?
ANNE
Silver. And the watch has an inscription. It says ‘To my son Norman’
JOHN
Norman?
ANNE
That’s our father’s name. Grandfather gave it to him.
JOHN
Aha! (writes) Norman.
ANNE
In Chinese.
JOHN
In Chinese.
ANNE
He might have a neckband. I gave it to him as a going-away present.
JOHN
What’s it like?
ANNE
It’s made of tortoise-shell. It’s a disc with a design, like this.
She draws a ‘yin-yang’ design on a piece of paper.
JOHN
Ah, Yin Yang.
ANNE
That’s right. You know it. The band is made of leather. He said he’d always wear it.
JOHN
Yes, well it’s not much, but it’s something I suppose. I’ll call you next week with some news.
ANNE
I hope so.
28. You should relax

ANNE goes to the doctor.
ANNE enters the waiting room and approaches the RECEPTIONIST.
ANNE
Excuse me. I have an appointment to see Doctor Chang at 2.30.
RECEPTIONIST
And your name?

ANNE
Lee. Anne Lee.
RECEPTIONIST
Ms Lee. Yes, please take a seat. Doctor will see you soon.
ANNE
Thankyou.
She takes a seat and leafs through magazines.
RECEPTIONIST
Ms Lee? Doctor will see you now.
ANNE
Thankyou.
ANNE enters the surgery.
DOCTOR CHANG
So Ms Lee. How can I help you?
ANNE
I’ve been getting some very bad headaches lately. And I feel tense.
DOCTOR CHANG
When do you get them?
ANNE
Usually at night, but sometimes in the morning too.
DOCTOR CHANG
And have you been taking anything for them?

ANNE
No.
DOCTOR CHANG
You look tense. Are you working too hard?
ANNE
Not really. I’m over here from Singapore buying wine.
DOCTOR CHANG
But something’s worrying you. Am I right?
ANNE
Yes, I’m worried about my brother. He’s been missing for two years.
DOCTOR CHANG
No wonder you’ve been getting headaches. Just let me give you a check up to make sure it’s nothing else.
DOCTOR CHANG
Your blood pressure is a little high, but your heart is fine. I’m sure it’s the
worry about your brother that’s causing the headaches.
ANNE
What can I do?
DOCTOR CHANG
Try to relax and get some rest. Do you prefer Western or Chinese medicine?
ANNE
I prefer Chinese medicine.
DOCTOR CHANG
Here are some tablets. Take two, three times a day. And try not to worry about your brother. I’m sure you’ll find him
soon.
ANNE
Thankyou. I hope so.
29. Do you have a wok?

SARAH shows ANNE her kitchen
ANNE has her shopping in a bag. She puts it on the bench while SARAH shows her around the kitchen.
SARAH
Are you feeling better now?
ANNE
Yes, the Doctor said I should relax.
SARAH
Why don’t you sit down? Let me cook.
ANNE
No. I enjoy cooking. It is relaxing for me.
SARAH
Okay then. Well, let me help. What do you need?
ANNE
I need a sharp knife.
SARAH
The knives are in this drawer.
ANNE
And a wok. Do you have one?

SARAH
Yes of course. It’s in this cupboard.
ANNE
And do you have a …. Hmmm. I don’t know what it’s called. A kind of saucepan with holes in it.
SARAH
A colander. It’s in here too. It’s behind the saucepan.
ANNE
And I’ll need a bowl.
SARAH
Large or small?
ANNE
Big enough to hold these prawns.
SARAH
Oh, yum, prawns. I love prawns. How about this one?
She holds up a very big bowl.
ANNE
No, that’s too big. I don’t need one as big as that.
SARAH
This one?
ANNE
That’s perfect. Okay, I’m ready!
30. First, fry the prawns

ANNE cooks a meal.
SARAH
What are we having?
ANNE
Singapore noodles with prawns. It’s a very famous dish. You can buy it at street stalls everywhere. I hope you like it.
SARAH
I’m sure we will. So, what do we do first?
ANNE
First we have to peel the prawns.
SARAH
Okay. I’ll do that. Now what?
ANNE
Now we’ll fry the prawns. The oil must be very hot. It doesn’t take very long. While I’m doing that, you can chop the
leeks. Chop them very fine.
She fries the prawns, while SARAH chops the leeks.
SARAH
Like this?
ANNE
Yes. Sort of…
LATER… She has taken the prawns out of the wok…
SARAH
Now what?
ANNE
Next we add the spices, and some ginger, and the leeks.
SARAH
Okay, and now?
ANNE
Now the leeks are soft, we put in some bean sprouts, and then the prawns, and the noodles.
SARAH
All in together? Is that all?
ANNE
Almost. Lastly we add some of this special sauce. I didn’t think I’d be able to find this here. Your market’s very good.
That’s it. We’re almost ready. I hope your family’s hungry.
31. That was Delicious

The family praise ANNE for her meal.
SARAH, her husband MARK, daughter Louise and brother STEVE are there. They are finishing their meal.
SARAH
That was delicious Anne.
ANNE
I’m glad you enjoyed it.
MARK
Yes, it was very tasty.
ANNE
If you went to Singapore you could have it every day.
SARAH
There you are, Mark, the advantages of travel.

STEVE
I thought it was absolutely superb.
ANNE
Thankyou, Steve. What did you think Louise?
LOUISE
Too hot!
ANNE
I’m sorry. That’s how we eat in Singapore.
STEVE
Do you want to play darts?
ANNE
What’s that?
STEVE
Come on, I’ll show you.
LOUISE
Can I play too?
SARAH
No Louise. Let Anne relax. She cooked dinner, so we’ll clean up.
In the games room, Steve shows Anne how to play darts.
STEVE
You have to hold it like this. Gently, like this. Look where you want the dart to go, and throw it, but not too hard.
ANNE throws her dart.

STEVE
That’s pretty good for a beginner.
ANNE smiles, but her mind is somewhere else.
STEVE
Anne, you seem sad again. What’s the matter?
ANNE
There’s something I haven’t told you...
32. He says he knows my brother

DAVID tells ANNE what he knows.
STEVE is looking at the photo.
STEVE
This is your brother?
ANNE
Yes
STEVE
I know this man!
ANNE
You know him!
STEVE
I’m sure it’s him. This is the man who works at the stall where I buy fruit.
ANNE
I knew it! I knew it was him! We must go there now!
STEVE
Hold on! Hold on! It’s ten o’clock at night. The Market’s closed. Let me have another look. How long since you’ve
seen him?
ANNE
Two years.
STEVE
It’s him. I’m sure it’s him.
SARAH comes into the room.
SARAH
What’s going on?
ANNE
Steve says he knows my brother.
SARAH
What!
STEVE
Well I think so…
ANNE
He says David’s working at the Market.
STEVE
That’s right.
ANNE
My brother sells fruit for a living!
SARAH
Steve, are you sure?

STEVE
Yes. ANNE thinks she saw him.
SARAH
Well the Market’s are open tomorrow. Let’s find out.
ANNE
I can’t believe it. David, working at the Market.
33. Who Wants to Know?

ANNE, STEVE and SARAH look for DAVID at the Market stall.
STEVE leads them to the fruit and veg stall where ANNE thinks she saw DAVID.
ANNE
He’s not here.
STEVE
Give me the photo. I’ll ask.
ANNE gives him the photo and STEVE goes up to the FRUITSELLER.
STEVE
Excuse me!
FRUITSELLER
Yes mate.
STEVE
We’re looking for this man. He works here, doesn’t he?
FRUITSELLER
Who wants to know?

STEVE
This is his sister. She’s been looking for him.
FRUITSELLER
Don’t know anything about a sister. He never mentioned a sister.
ANNE
But it is him, isn’t it? Please say it’s him!
FRUITSELLER
Yeah, well this does look like our Davo. Reckon it’s him, love.
ANNE
Oh thankyou, thankyou! It’s David!
STEVE
I knew it!
Turns to Fruitseller
STEVE
So where is he?
FRUITSELLER
Look I dunno, mate. He rang yesterday. Said he wanted a couple of days off. I said okay – he’s usually pretty good.
ANNE
Do you know where he lives?
FRUITSELLER
Hang on love, I’ll just get me book.
SARAH
We’ll go there straight away.

Later, they are driving.
STEVE
Straight ahead?
SARAH
Yes, no, left at the next lights.
ANNE
How far is it?
SARAH
Not far. Keep going along this road until you get to a roundabout.
A police motorbike catches up with them and turns on its siren.
STEVE
Uh oh.
SARAH
What’s that?
STEVE
It’s the cops.
34. You were going too fast

SARAH, ANNE and STEVE get pulled over for speeding.
A policeman is following them on a motorbike.
ANNE
What’s that?
STEVE
It’s the cops!

They pull over, and the policeman approaches.
POLICEMAN
Can I see your licence please?
STEVE
Here you are. I’m sorry officer, what’s the problem?
POLICEMAN
I’m afraid you were travelling at seventy kilometres per hour in a sixty kilometre zone. Also, I see you have a
passenger in the back seat who was not wearing a seat belt. Do you know that you must wear a seat belt when
you’re travelling in a vehicle, ma’am?
SARAH
I’m sorry. I forgot. You see officer, my friend here has been looking for her brother who she hasn’t seen for two
years, and we’ve just discovered the address.
STEVE
We were driving there when you pulled us over.
POLICEMAN
Yes, well, you hear a lot of stories in this job. I haven’t heard that one before.
SARAH
But it’s true!
ANNE
I’m really sorry. It’s all my fault. I was only thinking about my brother, and now you’re in trouble.
STEVE
It’s okay Anne. It was my fault we were going too fast.
POLICEMAN
Look, just stick to the speed limit, okay?
STEVE
Thankyou officer. Thankyou so much.
POLICEMAN
But that’s no excuse for not wearing a seatbelt. Right now be off with you. I hope they find your brother, ma’am.
STEVE
Thanks officer.
35. This is the house

They arrive at DAVID’s house
SARAH
Where did you say it was?
STEVE
This is it. Barker Street. We’re looking for number 57.
The car pulls up outside the house.
ANNE
What am I gunna say to him?
SARAH
It’ll be fine. He’s your brother.
STEVE
So. Who’s going to knock?
ANNE
I guess I will. I’m so nervous.

SARAH
Don’t worry. We’ll be here.
ANNE walks up to the front door and knocks. A WOMAN (ROSE) comes to the front door.
ROSE
Hello.
ANNE
Hello. I wonder… er, I’m sorry to bother you. I’m looking for…it’s very hard to explain.
ROSE
Perhaps my partner can help you. David!
ANNE is shocked. DAVID comes to the door and recognises his sister.
DAVID
Anne!
ANNE
David!
DAVID
It’s so good to see you. I’m so ashamed. I’ve been so selfish.
ANNE
I’m so glad you’re alright. I’ve been so worried.
ROSE is looking confused and a little worried.
DAVID
Rose – this is my sister Anne.
ROSE
Your sister!
DAVID
Anne – this is my er… girlfriend, Rose..
ROSE
You’d better come in.
36. This is your nephew

ANNE meets her brother’s family
ROSE
You’d better come in.
ROSE
You didn’t tell me you had a sister.
(Turning to the others)
David hasn’t told me very much about his family.
DAVID
I’m so sorry. Anne, I feel very bad about not contacting you.
ANNE
I just can’t believe it. I was looking for you, thinking that something terrible must have happened and here you are
playing house!
DAVID
There’s someone you should meet.
He takes ANNE to a corner of the room where there is a crib with a cover over it. He folds back the cover. There is
a baby there.
DAVID
This is our son, Sam. Sam, meet your Aunt Anne.
ANNE
David! My little brother – a father! He’s beautiful! David, why didn’t you tell me about Rose. Why didn’t you tell me
you were a father?
ROSE
I think I would like to know that too.
ANNE
I would have come and helped you.
DAVID
It’s hard to explain.
ANNE
I have some friends outside who helped me find you. I think you need to tell us all what happened.
ROSE
I’ll go and get them.
DAVID picks SAM up out of his crib, and passes him to ANNE.
ANNE
I’m an aunt!
ROSE comes in with the others.
ANNE
Sarah, Steve. This is my brother David and his partner, Rose. And this is my nephew Sam.
SARAH
He’s gorgeous!
DAVID
(to STEVE)
I know you. You…

STEVE
…shop at your stall. Yeah.
DAVID
Green apples. He always wants green apples.
STEVE
That’s right. You have a good memory David.
ROSE
I think you’d better all sit down.
37. I had to find a job

DAVID tells his story
ANNE
What happened? Why did you stop writing?
DAVID
I started my course at University. It was very difficult. Computer science isn’t for me.
ANNE
Did you fail your exams?
DAVID
Yes. I let everyone down. I just wanted to die. Dad must be so angry.
ANNE
He’s just worried about you, David.
DAVID
I didn’t know what to do. I was so confused. I had to find a job. I couldn’t use father’s money any more. So, I applied
for a job at the Markets. Phil was very kind. He agreed to give me a job if I could get a working visa.
ANNE
How did you?
DAVID
I went home and applied for it.
ANNE
You mean you went back to Singapore?
DAVID
Yes. I was too ashamed to see anyone. I’m such a failure.
ROSE takes David’s hand.
ROSE
I don’t think you’re a failure.
DAVID
Anyway, I returned here, and I started work. I met Rose, we moved in together, and, well, then Sam came along.
STEVE
It’s an amazing story.
SARAH
I think it’s wonderful.
DAVID
Mum and dad won’t think it’s that wonderful.
ANNE
They’ll be so relieved you’re safe. We didn’t know what to think, David.
38. You Should Ring Your Parents

They discuss what DAVID should do.
ANNE
They’ll be so relieved you’re safe. We didn’t know what to think, David.
DAVID
Can’t I just disappear? You can pretend I don’t exist.
ANNE
You should have told me. I could have helped. Didn’t you realise we’d come and look for you?
DAVID
I just couldn’t face Dad.
ANNE
You could have told your sister.
DAVID
I ought to have told you Anne. I should have trusted you. I’m so sorry.
ANNE
He’s so beautiful David. You can’t keep him from Mum and Dad.
ROSE
They’re your flesh and blood, David. They’re Sam’s grandparents. Don’t you think they’ll want to see him? Don’t you
think I want to meet your parents?
ANNE
Rose is right David. Mum and Dad so much want to be grandparents.
DAVID
But not like this!

STEVE
Your secret’s out now.
SARAH
Steve!
ANNE
It’s alright Sarah. Steve’s right. I think David knows what he has to do.
DAVID
What do you suggest?
DAVID
Hello Mum. It’s me, David. Yeah, I’m Okay, I’m alright. Anne found me. Yeah, I’m working. Look, I’m so sorry that I
didn’t call you. Can you forgive me? Yeah okay, alright. I love you too. Yeah, Alright. Mum’s crying. She’s gone to get
Dad. He’s going to be so angry. Hello dad?
39. How could you?

DAVID talks to his father.
DAVID
Hello Dad? It’s me, David.
NORMAN
Do you realise how worried we’ve been?
DAVID (V.O.)
Yes, I…
NORMAN
You’re our son! How could you do this to us?
DAVID
I’m sorry for causing you so much worry dad. I thought you would be angry. That’s why I didn’t tell you I couldn’t
study any more.
NORMAN
Of course I’m angry. Your mother has been sick with worry. But you didn’t have to disappear. What have you been
doing all this time?
DAVID
I’ve been working. I work at the market. I’m going to be a partner in the business soon. And Dad…there’s something
else. I’m with someone. And we have a baby boy (silence) Dad…? Are you still there?
NORMAN
Did you say you were married?
DAVID
Not exactly. I have a partner. Her name is Rose. And we have a son. Your grandson. Dad?
NORMAN
I’m here David. There’s too much to think about. I want you to come home.
DAVID
But I…
NORMAN
No buts. You need to come home. Bring her. Bring Rose and our grandson. Your mother and I love you, and we
want to see you. We want to meet your family.
If I like you tomorrow

ANNE and SARAH, and STEVE and ANNE discuss the future.
SARAH
Well, you found your brother, you’ve ordered your wine, and tomorrow you’re going home.
ANNE
Yes, Sarah, thank you for everything.
SARAH
But you’ll come back, won’t you?
ANNE
Yes, if the wine sells well, I’ll be back soon. I feel as if I have a second family here.
SARAH
I’d love to come and see you in Singapore.
ANNE
Oh yes! I’ll show you around. And you must meet my parents. That’d be great.
SARAH
Well, if our business goes well, I’ll be able to afford it.
ANNE
There’s no ‘ifs’ about it. You’re a very good agent. I’m so happy you’re my buyer here.
STEVE
If you like, I’ll come to Singapore with Sarah.
ANNE
I’d like that very much. You can meet my parents too.
STEVE
Do you think they’ll like me?
ANNE
Of course they’ll like you. If I like you, they’ll like you.
SARAH
I think I’d better leave you two alone. Ring me if you need help with packing.
STEVE
I’ve only just met you. And now you’re leaving.
ANNE
But I’ll come back. If you want me to
40. He said he loved me tomorrow
DAVID reports his conversation to the others.
DAVID
Goodbye. I’ll see you soon. Yeah, I promise. I love you too.
SARAH
Well? What did they say?
DAVID
My mother said she was glad that I’m okay. She said she was happy to hear my voice. She told me that she’s been
very worried.
ANNE
What about dad? What did he say?
DAVID
He said he was very angry, but that he forgives me, and he told me that he loves me.
ANNE
Of course he loves you. He’s your father!
ROSE
Did he say anything else?
DAVID
Yes, he asked me to go home. He said they want to see us.
ROSE
All of us?
DAVID
Yes. They want to meet you. And Sam. They asked us to go to Singapore.
ROSE
But we can’t afford it.
DAVID
He’s sending us tickets.
ANNE
Of course he is. He loves you, David. We all do. And now there is Rose and Sam too.
ROSE
I’d love to meet your parents David. And Sam wants to meet his grandparents. They’re our family
DAVID
I’m so sorry.
ROSE
It’s okay. It’s all out now. We’ll go as soon as possible.
ANNE
You can come with me.
STEVE
What about me? Can I come too?
SARAH
You’re not family, Steve.
41. If I like you

ANNE and SARAH, and STEVE and ANNE discuss the future.
SARAH
Well, you found your brother, you’ve ordered your wine, and tomorrow you’re going home.
ANNE
Yes, Sarah, thank you for everything.
SARAH
But you’ll come back, won’t you?
ANNE
Yes, if the wine sells well, I’ll be back soon. I feel as if I have a second family here.
SARAH
I’d love to come and see you in Singapore.
ANNE
Oh yes! I’ll show you around. And you must meet my parents. That’d be great.
SARAH
Well, if our business goes well, I’ll be able to afford it.
ANNE
There’s no ‘ifs’ about it. You’re a very good agent. I’m so happy you’re my buyer here.
STEVE
If you like, I’ll come to Singapore with Sarah.
ANNE
I’d like that very much. You can meet my parents too.
STEVE
Do you think they’ll like me?
ANNE
Of course they’ll like you. If I like you, they’ll like you.
SARAH
I think I’d better leave you two alone. Ring me if you need help with packing.
STEVE
I’ve only just met you. And now you’re leaving.
ANNE
But I’ll come back. If you want me to.
42. See You Again tomorrow

ANNE, DAVID and his family fly home.
ANNE
Well, I guess this is it. Sarah, thankyou so much for all your help, and for your kindness.
SARAH
Please don’t mention it. And thankyou for trusting me to be your business partner.
ANNE
And my friend. I’ll be thinking of you all the time.
DAVID
I want to thank you too Sarah, for being so kind to my sister and looking after her so well. I’ll be thinking of you too.
SARAH
Thankyou. It was great to meet you. And you too Rose. I hope everything goes well in Singapore.
ROSE
I’m looking forward to meeting David’s parents. I hope they like me.
SARAH
I’m sure they will. I’ll be expecting a postcard from you Anne, so you’d better send me one.
STEVE
And I’ll be waiting for a postcard too.
ANNE
I’ll be counting the days until you come to Singapore.
ANNOUNCEMENT
Attention please! This is the final call for Singapore Airlines flight SQ452 direct to Singapore. Could all passengers
for this flight go immediately to gate lounge 3.
ANNE
Goodbye. See you soon.
SARAH
Goodbye.
STEVE
I’ll see you soon.
SARAH
Goodbye ROSE. Good luck. And you too David.
SARAH / DAVID /SARAH

Bye. Seeya. Bye.
JOHN
Wait! I’ve found him. I’ve found your brother!
STEVE
What. Another one?
THE END
Business English
1 - Pleased to Meet You
Waiter hands drink to Victor.
VICTOR: Thankyou very much
SAM: Hello, I don’t think we’ve met. Sam Eriks.
VICTOR: Victor Tang. Pleased to meet you.
SAM: And what company are you from Mr Tang?
VICTOR: OceanWide. I’m the sales representative for this region.
SAM: Ah yes. I know your company. Your business is expanding very rapidly at the moment.
VICTOR: Yes, we’re doing quite well. And yourself? Who do you work for?
SAM: Actually I work for myself. I’m the C.E.O. of a small export and packaging company. We specialise in seafood.
VICTOR: It’s a growing market.
SAM: Yes, but a very competitive one Mr Tang.
VICTOR: Please call me Victor.
SAM: Sam. Victor, let me introduce you to someone. Lin – this is Victor Tang – he’s the regional rep. for
OceanWide. This is Lin Chan, my sales manager.
LIN: How do you do Mr Tang?
VICTOR: I’m very well thankyou. Nice to meet you Ms Chan.
LIN: And you.
VICTOR: Can I get you another drink?
LIN: Thankyou.
Let's look at introductions. First – how did Sam introduce himself to Victor – who he didn't know?
Hello, I dont think we've met.

Sam Eriks.
Victor Tang.
Pleased to meet you.
Sam said hello. We can say hello in most situations. He also said I don't think we've met. This is a good phrase to
use if you want to meet someone new. Practise saying Hello, I don't think we've met, and then say your name.
Hello. I don't think we've met…

(your name)
Victor Tang.
Victor replied by saying his name and pleased to meet you. Pleased to meet you is a good formal greeting for most
situations. After Sam introduces himself, say your name, and 'pleased to meet you'.
Hello, I don't think we've met.

Sam Eriks.
(your name)
And the Western tradition is to shake hands when you meet someone. Usually, when we first meet someone in a
business situation, we want to find out what they do - what their job, or position is. Let's see how Victor and Sam do
this.
And what company are you from Mr Tang?
OceanWide. I'm the sales representative for this region.

Ah yes. I know your company.
Your business is expanding very rapidly at the moment.
Yes, we're doing quite well.
And yourself? Who do you work for?
Actually I work for myself. I'm the C.E.O. of a small export and packaging company. We specialise in
seafood.
Sam asks and what company are you from? There are a few different ways you could ask this question: Let's try
some of them:
What company are you from?
Which company do you represent?
What's your line of business?
Now you try answering Sam's question with your own answer, saying what company you are from...
And what company are you from?
I'm from ......

Ah yes, I know that company.
And you can be more specific by asking about someone's job. Practise these...
And what's your position there?
And what do you do there?
Position means the same as job, but it's a more formal term. Listen to how both Sam and Victor describe their
positions:
I'm the sales representative for this region.
I'm the C.E.O. of a small export and packaging company.
We describe our job by saying I am or I'm and then naming the position. Notice that Sam says he is the C.E.O. or
Chief Executive Officer of his company. When someone asks who you work for, it can be useful to also tell them
what your job is. When meeting someone, it helps them if you offer information before they ask. This makes the
conversation more relaxed. Now Sam is going to ask you who you work for and what your position is - answer his
questions with your own answers:

I’m from ......
Ah yes, I know that company.
And what’s your position there?
I’m the ......
Oh really. That's interesting.
Now, the business of names. Should we use formal titles, such as Mr, Mrs or Ms, or should we use informal, more
familiar names. Let's see how Victor solves this problem:
It's a growing market.

Yes, but a very competitive one Mr Tang.
Please call me Victor.
Sam.
Sam uses Victor's formal title - Mr Tang. But Victor says Please call me Victor. Now that they have met, it's more
comfortable for them to use each other's first names - at least in this less formal situation. Practise saying Please
call me, and your first name after Sam's statement.
Yes, but a very competitive one Mr Tang.

Please call me ......
Sam introduces Victor to someone else. Let's watch how he does this.
Victor, let me introduce you to someone.
Lin - this is Victor Tang - he's the regional rep. for OceanWide.
This is Lin Chan, my sales manager.
How do you do Mr Tang?
I'm very well thankyou.

Nice to meet you Ms Chan.
Sam says let me introduce you to someone. This is a very useful phrase. Practise saying it after Sam:
Let me introduce you to someone.
When Sam introduces Lin, he has four pieces of information. Listen carefully to what they are:
This is Victor Tang – he’s the regional rep. for OceanWide.
Did you hear the four parts of Sam's introduction?
First, he told Lin Victor's full name. Second, he told her what Victor's position was and his company name. Third, he
introduced Lin using her full name, and finally he told Victor what Lin's job was. This way both Victor and Lin know
enough about each other to start a conversation. When introducing people at a function, it's important to try to make
them feel comfortable.
Finally, listen again to how Lin and Victor greet each other:

Nice to meet you Ms Chan.
And you.
Lin uses the phrase how do you do. Practise this phrase:
How do you do?

How do you do is another formal phrase for introductions. Victor replies with a formal phrase too I'm very well
thankyou. Practise this after Lin's question.

If someone says How do you do? or How are you? we usually say I'm very well thankyou. And we could ask them
how they are, by saying How do you do? or How are you?
Let's review some of the phrases we've learnt today, for introducing yourself and other people. Practise the phrases
with our characters Sam, Victor and Lin.
Hello, I don't think we've met.
Let me introduce you to someone.
Who do you work for?
Please call me Victor.
Nice to meet you.
Remember, when meeting people, tell them something about yourself before being asked.
When you ask people questions about themselves in English, use a falling tone - it sounds friendlier. Instead of Who
do you work for? (upward inflection)
Who do you work for? (downward inflection)
And when introducing a colleague, or someone you've met, use the full names of both people, and their positions.
And that's all for today on The Business of English. I'll see you next time
2 - Why don't you join us

VICTOR: Well, it's been good to meet you Sam, and very interesting to hear about your business.
SAM: Look, we are having a small dinner for some of our clients and friends after this. Why don't you join us?
VICTOR: That's very kind of you. I'll just check with my associate whether they have other arrangements for us.
SAM: Your associate is most welcome to join us too.
VICTOR: Thankyou - excuse me.
WALTER: This is Sam Eriks from Eriks imports. He has very kindly invited us to a dinner.
SAM: Yes, would you like to join us?
WALTER: Unfortunately I have another engagement, but thankyou for the invitation.
SAM: Well, perhaps you could join us after that for a drink?
WALTER: Sounds great. I'd be happy to. Where shall we meet?
SAM: How about the lounge bar here. At about ten?
WALTER: I'll see you then. Excuse me…
SAM: Lin. Victor's joining us for dinner.
LIN: Oh wonderful.
VICTOR: I hope you don't mind.
LIN: Of course not, you're most welcome.
SAM: Well, shall we make a move?
LIN: Would you mind if I just say goodbye to a few people?
SAM: No problem - we'll see you outside in a few minutes.
LIN: Okay.
3 - Getting Acquainted
WAITER: Another drink sir?
WALTER: No thankyou.
SUE: Excuse me - is anyone sitting here?
WALTER: No - please have a seat.
SUE: That's better - my feet are killing me!
WALTER: Have you been here long?
SUE: No, but I just flew in this morning, and I haven't had a chance to sit down since then.
WALTER: Oh, where have you come from?
SUE: From Manila.
WALTER: Is this your first visit to Australia?
SUE: No, I have been once before, but it was a long time ago.
WALTER: And have you been to Sydney before?
SUE: No, it's an amazing city.
WALTER: Yes, it has its points. But you're lucky to live in Manila. It's a fascinating city.
SUE: What about yourself? Do you live in Sydney?
WALTER: No, I live in Melbourne. I'm just here for the conference.
SUE: I'm going to Melbourne later. What's the weather like there?
WALTER: Not too good in winter, but at the moment it should be okay.
So, how's your hotel?
SUE: It's good. Very convenient - just near the harbour.
WALTER: Have you seen the Opera House yet?
SUE: Yes, we flew right over it!

WALTER: Excuse me - there's someone I must talk to. (stands) It's been very nice to meet you. I'm Walter by the
way.
SUE: You too. I'm Sue. Perhaps we'll meet later.
WALTER: I hope so.

-----------------------------------------
Today we're looking at a typical conversation you might have with someone you've only just met – at a conference
for example. What sort of thing can you talk about – and what topics should be avoided? Let's look at how Walter
and Sue get acquainted.
Sue breaks the ice – or starts the conversation.
Excuse me – is anyone sitting here?

No – please have a seat.
That’s better – my feet are killing me!
We can tell from how Sue speaks to Walter, that they haven’t met before. She is very polite, and so is he. But then
she says something more personal, and this is the ‘icebreaker’.
That’s better. My feet are killing me.
Sue is letting Walter know two things – firstly – that she is tired, and secondly that she is willing to have a friendly
conversation with him. By making a more personal, or casual remark, she is inviting him to respond.
Have you been here long?
No, but I just flew in this morning, and I haven’t had a chance to sit down since then.
Walter asks ‘Have you been here long?’
To start a conversation like this, it’s fairly safe to talk about what people have just done.
For this, we use the present perfect –‘have’. Practise with Walter some typical questions like this you could ask.
Have you been to Sydney before?

Have you seen the Opera House?
Have you tried any restaurants?
Questions that start with ‘have you’ are yes/no questions, so they have a rising tone:
When answering these questions in a situation like this it is helpful to add some information, not just say yes or no.
If you just say ‘yes’ or ‘no’, people may think you don’t really want to talk.
No.
Oh.
Instead – notice how Sue helps the conversation along by giving some extra information.
No, but I just flew in this morning, and I haven’t had a chance to sit down since then.
Oh, where have you come from?
Sue has said that she flew in this morning. So this gives Walter an obvious next question.
‘Where have you come from.’
This is a different type of question – it’s asking for information.
Questions beginning with ‘where’, ‘when’, ‘what’, ‘why’, ‘who’ are all questions asking for information. Notice the
difference between ‘Where have you come from?’ – meaning where did you fly from, and ‘Where are you from?’ –
meaning what is your nationality.
Notice also the falling tone with these questions: ‘Where have you come from?’
This makes the question sound friendly. But be careful not to ask too many questions like this all together – the
other person may think you’re being too nosy.
Where are you from?
Manila.
What do you do?
I’m an accountant.
Why are you here?
I’m on business.
Who are you with?
My boss. Excuse me.
Where are you going?
Of course – some questions like this are alright – but try not to sound too inquisitive – and offer some information or
ideas yourself.
Is this your first visit to Australia?
No, I have been once before, but it was a long time ago.
And have you been to Sydney before?
No, it’s an amazing city.
Yes, it has its points. But you’re lucky to live in Manila. It’s a fascinating city.
Sue doesn’t just answer ‘yes’ or ‘no’ – she adds some extra information. And Walter finds the opportunity to give his
opinion, and to compliment the place Sue comes from. Now it’s Sue’s turn to ask a question.
What about yourself? Do you live in Sydney?
No, I live in Melbourne. I’m just here for the conference.

Sue wants to ask Walter about himself – this is showing interest. So she says ‘What about yourself?’
Practise some useful phrases to introduce a question.
And what about yourself?
And how about you?
These phrases should be followed by a question. Practise again, with the question to follow.
And what about yourself? Do you live in Sydney?
And how about you? Have you been here before?
When meeting someone new on business, but in a social setting – there are a few safe topics – we can talk about
travel and accommodation, basic questions about the other person, about the city you are in, interesting sights to
see, and of course, the weather.
I’m going to Melbourne later. What’s the weather like there?
Not too good in winter, but at the moment it should be okay.
Finally, let’s look at how Walter ends the conversation. He needs to make sure the other person doesn’t think he is
bored.
Excuse me – there’s someone I must talk to. It’s been very nice to meet you.
You too. Perhaps we’ll meet later.
I hope so.
He gives a reason why he must go, then says ‘It’s been very nice to meet you.’ Practise some useful phrases for
ending a conversation, with Walter and Sue.
Well, it’s been very nice to meet you.
Nice to meet you too.
It’s been good to meet you.

You too.
I have enjoyed talking to you.
So have I.
I hope we can meet again.
So do I.
Perhaps we’ll meet again.
I hope so.
In conversation, when asking questions remember to use a rising tone for yes/no questions – such as those starting
with ‘do you’ or ‘are you.’
Questions starting with ‘Do you’ ask about regular actions, and about likes and dislikes, or opinions:
‘Do you travel often?’
‘Do you like the weather here?’
‘Do you think this session will be interesting?’
Questions starting with ‘Are you’ are asking for personal information:
‘Are you from Manila?’

or intentions:
‘Are you going to the dinner?’
Questions starting with where, when, what, why or who are asking for information, and they often have a falling
tone:
‘Where do you come from?’

‘When are you going back?’
People from different cultures have different ideas about what are reasonable topics for conversation between
strangers – so at first, it is safest to stick to general topics – such as travel, the weather, places, and of course the
business you are in.
And remember, to keep the conversation going – offer information, don’t just ask questions.
That’s all today on the Business of English. See you next time.
B.W
4 - Any Other Business

DENISE: Has everybody got a copy of the agenda?
Would you mind taking minutes John?
JOHN: Not at all.
DENISE: Good. Well, then let’s get started.
First of all, thankyou everyone for attending at short notice.

As you know, the objective of this meeting of the Capital Works Committee is to discuss a proposal for some urgent
building work at our Southside plant. As we’ve got to reach a decision which may involve spending, we’ll run it as a
formal meeting.
Now, you’ve read the proposal, so without further ado, I’d like to open it up for discussion.
Perhaps if we can start with you Tan – what’s your view?
TAN: Well, I’m not convinced that the work is as urgent as this report suggests, so perhaps we should…
DENISE: So, to sum up – I think we are all aware that some urgent work does need to be done, and we will need to
work on a longer term plan for a major refit.
Well, if there’s no more discussion – we’ll put it to a vote. We’re recommending that tenders be called for the urgent
work needed. All those in favour?
All those against?
Then that’s agreed.. Any other business?

Then we’ll close the meeting. Thankyou everyone. The next meeting will be in two weeks, at the same time…
Meetings. We love them or hate them – but we have to have them. Of course there are many different kinds of
meetings –from an informal chat, to a Board meeting, or even an Annual General Meeting – and some are more
formal than others – and so the language used in them changes.
Today we’re looking at a more formal meeting – and in particular at the role of the chairperson – or the person who
runs the meeting.
Our Chairperson is Denise. Let’s look at how she starts things off.
Has everybody got a copy of the agenda?

Not at all.
Good. Well, then let’s get started.
Denise first makes sure everyone has an agenda – or a list of the items to be discussed at the meeting.
Then she asks someone to take minutes – or keep a record of the meeting. Then she announces the start of the
meeting – she officially begins it.
Let’s practise some useful phrases for these three purposes…
Has everybody got a copy of the agenda?
Does everyone have an agenda?
Everybody should have received an agenda.
Could somebody take the minutes please?
Well, then let’s get started.
What does the chairperson do after formally beginning the meeting?

First of all, thankyou everyone for attending at short notice. As you know, we needed to convene this meeting of the
Capital Works committee to discuss a proposal for some urgent building work at our Southside plant. As we’ve got
to reach a decision which may involve spending, we’ll run it as a formal meeting.
Now, you’ve all read the proposal, so without further ado, I’d like to open it up for discussion.
Did you notice the different parts of that introduction by the chairperson?
First, she thanked people for attending the meeting. Even though it may be their job – it’s good practice to thank
people for attending.
First of all, thankyou everyone for attending at short notice.
Next, Denise states the objective of the meeting. Of course a meeting may have more than one objective, but often
meetings have one main objective, or aim.
The Chair should state the objective of the meeting. In this case it is to discuss a proposal, and to reach a decision.
A proposal is simply a more formal word for a suggestion – but it is usually a detailed suggestion, in a written form.
Let’s look at some different ways of stating the objective of a meeting…

The objective of today’s meeting is to discuss the proposal…
We’re here today to discuss a proposal…
The purpose of our meeting today is to discuss the following proposal…

The next job of the chair is to invite discussion. Let’s look at how Denise does this…
Now, you’ve all read the proposal, so without further ado, I’d like to open it up for discussion.
Denise says ‘without further ado, I’d like to open it up for discussion’.
‘Without further ado’ just means without any more procedure. We’re going to discuss it straight away. Then she says
‘I’d like to open it up for discussion.’ ‘it’ refers to the proposal she has just outlined.
Try repeating this phrase after me:
‘Let’s open it up for discussion.’

Let’s open it up for discussion
Okay – now, you can open a topic for general discussion – which means anyone can have a say. The Chairperson
controls the discussion. Or, the Chairperson may invite particular people to speak. This is what Denise does – watch
again…
Denise invites Tan to start the discussion. Let’s practise a few phrases for asking someone to speak…
Who’d like to start the discussion?
What’s your view Tan?
Let’s hear from Tan.
Do you have a view on this Tan?
Another job for the Chair is to summarise the discussion – that is, concisely state the main points made during the
meeting.
So, to sum up – I think we are all aware that some urgent work does need to be done, and we will need to work on a
longer term plan for a major refit.
Denise summarises the main points from the discussion. To introduce this she could use various phrases – practise
these:
To sum up…
In summary…
So the main points are…
The outcome of a meeting might be a suggestion for an action. Depending on what kind of meeting it is, this could
be called a motion, or a recommendation. In our example, Denise puts the recommendation of the meeting to a
vote.
Well, if there’s no more discussion – let’s put the recommendation to a vote. We’re recommending tenders be called
for the urgent work needed. All those in agreement?
Anyone against?
Then that’s agreed.. Any other business?
Then we’ll close the meeting. Thankyou everyone. The next meeting will be in two weeks, at the same time.
Notice how Denise controls the meeting – she doesn’t say ‘Is there any more discussion?’ She says ‘If there’s no
more discussion we’ll put it to a vote.’ She is controlling the meeting by moving on. She then reiterates, or re-states
the recommendation and calls for votes by saying ‘All those in favour’ – that is those who agree, and ‘All those
against’. Votes are only taken in a formal meeting procedure – in a less formal procedure, a decision can be taken
by consensus – by everyone agreeing during the discussion.
Notice that after the vote, Denise says ‘Then that’s agreed.’ A meeting agrees, or doesn’t agree to a
recommendation. If it’s a more formal motion – we say the motion is ‘carried’ or ‘not carried’.
Often at the end of the meeting a chairperson will call for ‘any other business’, before they officially announce the
meeting is closed, and announce the time for the next meeting.
5 - Hear Hear!
TAN: Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps we should…
LIN: Oh come on - the building is practically falling down!
DENISE: Sorry Lin - I don't think Tan had finished. We'll get to you in a minute.
LIN: Sorry.
TAN: As I was saying, perhaps we should get a second opinion before we spend any money.
DENISE: Thankyou Tan. What's your opinion Walter?
WALTER: Well, as far as I'm concerned, it's a question of safety. So I think we should go ahead.
TAN: Are you suggesting that someone could get hurt?
WALTER: In my opinion, yes. If you ask me, there is a serious risk of an accident. And it's not a recent problem…
TAN: Are you implying we should have done something earlier?
WALTER: Much earlier. It's a real concern.
LIN: Hear hear!
TAN: In that case, I agree - we should do something now.
JOHN: I think so too.
DENISE: Thankyou Walter. Well, if there's no…
BARBARA: Excuse me Madame Chairperson.
DENISE: Yes Barbara.

BARBARA: What about the problem with parking? There were no places again this morning.
WALTER: Maybe if you got to work on time…
DENISE: All comments through the chair if you don't mind Walter. Parking isn't on the agenda for this meeting -
perhaps you could suggest it for our next meeting Barbara. Well, if there's no more discussion - we'll put it it to a
vote.
JOHN: Hear hear!
Today we're looking again at meetings. In meetings, especially formal meetings, it's important to keep the
discussion relevant, and to the point. So we're looking at some words and phrases that a Chairperson might use to
stop irrelevant discussion and interruptions. We're also looking at ways of stating an opinion, and agreeing or
disagreeing.
First of all - notice how Tan states that he doesn't agree with the report.
Well, I'm not convinced that the work is as urgent as this report suggests.
Tan says 'I'm not convinced.' He means he disagrees with the report. But by saying he's 'not convinced' - he is
leaving himself open to another point of view.
Let's look at some phrases you can use to express disagreement.
I'm afraid I'm not convinced.
I don't entirely agree.
I'm not sure about that.
I can't agree with you there.
I don't think that's quite correct.
Notice that all of these ways of disagreeing are polite. If you use stronger terms of disagreement - it can sound rude,
or argumentative.
Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps...
Don't be ridiculous!
Excuse me?
When disagreeing, the speaker normally also gives a reason for their opinion, and may use an expression showing
that it is their opinion. Listen to Walter.
Well, as far as I'm concerned, it's a question of safety. So I think we should go ahead.
Are you suggesting that someone could get hurt?
In my opinion, yes.
Let's practise some phrases you can use to introduce your opinion about something.
In my opinion...
As far as I’m concerned...
If you ask me...
The way I see it is this...
And of course you can simply state ‘I think…’ or ‘I believe’...
Notice that Tan asks for clarification of the point Walter makes. He wants to make sure he understands what Walter
is saying.
Let’s look at some ways of seeking clarification, and checking understanding. Practise these with Tan.
Are you saying that someone could get hurt?
Do you mean someone could get hurt?
Are you implying that someone could get hurt?
One of the roles of the Chairperson is to make sure everyone gets to have their say. All discussion should go
through the chair - that is, people talk to the Chairperson, not to each other directly. So the Chairperson sometimes
has to interrupt, or stop someone from speaking. Let's see how Denise does this.
Well, I'm not convinced that the work is as urgent as this report suggests, so perhaps...
Oh come on - the building is practically falling down!
Sorry Lin - I don't think Tan had finished. We'll get to you in a minute.
Sorry.
By saying 'I don't think Tan had finished', Denise is politely telling Lin that she shouldn't interrupt, and Lin
apologises. But what should you do if someone keeps trying to interrupt?
So perhaps...
Oh come on - the building is practically falling down!
Sorry Lin - I don't think Tan had finished. We'll get to you in a minute.
Well it's obvious...
Yes, but we do need to hear everyone's views on this...
Let's just vote on it

All in good time Lin. Please go on Tan...
Notice that the language the chairperson uses is always polite, but firm. She uses 'sorry' 'thankyou' and 'please' as
a way of respecting the other members of the committee - although she is in charge.
On the other hand, there is a time factor - it may be necessary to cut people short.
...and furthermore, if we look more closely at some of the estimates, we can see...
Excuse me - sorry Tan, perhaps we should move on.
I'm nearly finished.
Yes but we do have to keep an eye on the time. Perhaps we can come back to that point later.
I think it's quite important.
It is important, but I think it's more important we hear everyone's views on this. Barbara?
There were two key phrases used to stop Tan from sending everyone to sleep. The first one - 'perhaps we should
move on' is phrased as a suggestion - but it is said in a firm way - with a falling intonation at the end.
Practise with me:
'Perhaps we should move on.'

Perhaps we should move on.
This falling intonation makes it a more definite statement, rather than a suggestion.
The second one was put as a reason for moving on - that time is short - notice the emphasis on the word 'do', and
practise after me:
'We do have to keep an eye on the time.'

We do have to keep an eye on the time.
Remember we said the discussion has to be relevant. What do we do if someone makes an irrelevant comment?
What about the problem with parking. There were no places again this morning.
Maybe if you got to work on time...
All comments through the chair if you don't mind Walter. Parking isn't on the agenda for this meeting -
perhaps you could suggest it for our next meeting Barbara.
When Walter makes a comment directly to Barbara, Denise says:
'All comments through the Chair if you don't mind'. This is a way of reminding Walter of correct meeting procedure.
'All comments through the chair' means he must speak to the meeting, not directly to one person at the table.
Denise suggests that 'Parking isn't on the agenda for this meeting'. But so that Barbara doesn't feel bad - she
suggests it could be discussed at another time.
Finally - we've looked at disagreeing, let's look at ways of agreeing with a point.
Are you implying we should have done something earlier?
Much earlier. It's a real concern.
Hear hear!
Well, in that case, I agree - we should do something now.
I think so too.
Agreeing is simpler than disagreeing, as you don't have to state a reason. Repeat these phrases after me:
I agree
I agree
In that case, I agree.
In that case, I agree.
I'll go along with you.
I'll go along with you.
I couldn't agree more.
I couldn't agree more.
That's right.
That's right.
I concur.
I concur.
Absolutely!
Absolutely!
Let's review some of the other important expressions we've looked at in today's episode.
I'm afraid I'm not convinced.
I can't quite agree with you there.
As far as I'm concerned, it's a question of safety.
Perhaps we should move on.
We do have to keep an eye on the time.
When giving opinions in a meeting, it's important to use phrases such as 'in my opinion'; 'From my point of view' or 'I
think' - instead of just stating your opinions as facts. This is respectful of other people who may have different views.
But when you strongly agree with something someone else says - you can say 'Hear Hear!'
That's all for today - see you next time on The Business of English.
6 - What are the Options?

DENISE: Now we're looking at the options for handling our on-line orders. They're going through the roof and
frankly the lead-time for delivery is blowing out. We need to improve our performance in this area. Any suggestions?
TAN: Well, as I see it, we have three options. The obvious one is to employ more people to do the job. Another
alternative is to automate the system more - cut down on the physical handling.
JOHN: And the third option?
TAN: We could outsource.
DENISE: What are the pros and cons?
BARBARA: Well, looking at increasing staff versus automation, we have to consider the cost. Automating has a
higher capital cost than putting on more staff. On the other hand, employing more people is more expensive over a
long term. If we keep growing, it'll cost more in the long run.
DENISE: How likely is it that we'll see continued growth?
TAN: I'd say it's a certainty.
JOHN: I'd say a high probability. Nothing's certain in business.
DENISE: So what about the third option?
TAN: Outsourcing? Well, it does take the problem off our hands. But we lose contact with our customers.
DENISE: What about the bottom line?
BARBARA: Outsourcing is the cheapest option, and the easiest - in the short term. But if we want to keep the
operation in-house, the best option is automating our system. The only down side is, we're taking a risk that our
business will keep growing.
JOHN: Which we hope it will.
DENISE: We certainly do.
We've looked before at formal meetings. Today's meeting is a more informal one, to discuss a specific issue. The
discussion is more free-flowing, or uncontrolled. Let's look first at some of the language used by Denise when she
introduces the problem.
Now we're looking at the options for handling our on-line orders. They're going through the roof and frankly
the lead-time for delivery is blowing out. We need to improve our performance in this area.
Denise says 'we're looking at the options'.
'Options' are different solutions, or answers, to a problem. What is the problem? 'On-line orders are going through
the roof'.
'On-line orders' are orders for goods received through the internet, and if they're 'going through the roof', they are
increasing in number very rapidly.
The 'lead-time' for delivery is the amount of time it takes from when the order is received to when it's delivered, and
if it's 'blowing out' - that time is becoming too long. We use the expression 'blowing out' for something which is
becoming too great, in a bad way.
So to 'improve our performance' means, in this case, to shorten the time it takes to deliver goods.
Let's look at Tan's suggested options.
Well, as I see it, we have three options. The obvious one is to employ more people to do the job. Another
alternative is to automate the system more - cut down on the physical handling.
And the third option?
We could outsource.
Tan describes three options. First he lets us know that this is his opinion, by saying 'As I see it'.
Practise with Tan some different ways of letting someone know that what you're stating is your opinion.
As I see it, there are three options.
In my opinion there are three options.
From my point of view there are three options.
As far as I'm concerned, there are three options.
The three options are: employ more people, automate, and outsource.
To 'outsource' means to use an outside company. When presenting different options, we can order them by
numbers, like this. Firstly, we could employ more people, secondly we could automate, and thirdly we could
outsource.
We can also use phrases, such as 'one option is to' and 'another option is to...'
We can also use linking words, such as 'or' and 'alternatively'.
Or, we can use a combination of these methods.
Now let's look at the language used to discuss these options.

Well, looking at increasing staff versus automation, we have to consider the cost. Automating has a higher
capital cost than putting on more staff. On the other hand, employing more people is more expensive over a
long term.
When considering two options, we are comparing them. Barbara talks about increasing staff versus automation.
She is saying that she is going to compare these two things. Another phrase she could use is 'as against'. Practise
with her.
Let's look at increased staff versus automation.
Let's look at increased staff as against automation.

When comparing two things, we use comparative adjectives.
Listen to Barbara again, and see if you can hear the two comparative adjectives.
Automating has a higher capital cost than putting on more staff. On the other hand, employing more people
is more expensive over a long term.
She says automating has a higher capital cost than putting on more staff. 'Higher' is a comparative adjective.
We often use 'than' for the option that is being compared. Remember for words of longer than two syllables, we use
'more' for the comparative. Employing more people is 'more expensive'. Because Barbara has already said what the
second option is, automating, she doesn't need to say 'employing more people is more expensive than automating'.
Notice that she uses the phrase 'on the other hand'. This is used to introduce another side to an argument. Practise
this with Barbara.
On the one hand automation is expensive.
On the other hand it's more efficient.
Another way of comparing two ideas is to use linking words such as 'but' ,'although' and 'however'.
Automation is expensive, but it's more efficient.
Although automation is expensive, it's more efficient.
Automation is expensive, however it's more efficient.

Now listen to the discussion about the likelihood of continued growth.
How likely is it that we'll see continued growth?
I'd say it's a certainty.
I'd say a high probability. Nothing's certain in business.
Denise asks how likely continued growth is. In looking at words to describe likelihood, we can use these words:
unlikely
Possible
Probable
Certain
So we can say:
It's unlikely
It's possible
And so on.
We can also qualify these with words such as 'very' 'quite', 'highly' or reasonably
'It's very unlikely'

It's quite possible'
"Its highly probable'
'It's reasonably certain
And in a different kind of sentence, we can use them as nouns:
It's a certainty
It's a possibility
There's a probability
There's a high likelihood
But we don't say 'there's an unlikelihood. We say 'There's no likelihood.'
Finally, look at what happens when we compare more than two options.
Outsourcing is the cheapest option, and the easiest - in the short term. But if we want to keep the operation in-
house, the best option is automating our system.
Did you hear the superlative adjectives used to compare more than two things.
Listen again. There are three.

Outsourcing is the cheapest option, and the easiest - in the short term. But if we want to keep the operation in-
house, the best option is automating our system.
Well our bottom line is that that's all we have time for today - so I hope it's quite certain I'll see you next time for The
Business of English.
7 - A Report on Progress
DENISE: Today we're looking at our new widget plant being built at Southside. I've asked Barbara to report on
progress and bring us up to date and up to speed. Barbara?
BARBARA: Thanks Denise. I'll just outline the process we've been through, identify some problems, and give you
an estimate on completion time and the outcome financially.
JOHN: Is it good news or bad news?
BARBARA: Bear with me. Now, if you recall, after a feasibility study, we put the project out to tender eighteen
months ago, and selected Ezybuild as our project manager.
Work commenced about fifteen months ago, and it's been progressing to schedule until recently.
DENISE: What's the problem?
BARBARA: Unfortunately there are three: Firstly, there's been a delay in materials - specifically steel because of
industrial issues at the suppliers. Secondly, we've lost days due to the weather. And finally, there's been a resulting
cost blowout.
JOHN: So what are we going to do?
BARBARA: Well, they've managed to get another supplier now. I suggested moving the completion date back. That
way, there's no penalty, and they agreed to re-deploy their workers until building can start again.
JOHN: Smart thinking.
BARBARA: We've been waiting for the rain to stop - but we can't control the weather!
DENISE: And the cost?
BARBARA: At this stage, just a small overage. But I'll be watching it very closely over the next few months. With no
more delays, we're expecting to complete the project just one month behind schedule.
DENISE: Good work Barbara.
JOHN: Humph
Today's episode is a focussed meeting with a specific purpose. Barbara has been asked to report on the progress of
a project. Our focus today is on the verb tenses she uses to report. Firstly, let's look at how Denise asks for
Barbara's report.
Today we're looking today at our new widget plant being built at Southside. I've asked Barbara to report on
progress and bring us all up to date and up to speed.
Denise says 'Today we're looking at our new widget plant'.
She uses the present continuous tense.
'We're looking' or 'We are looking' - because she's telling them what they are doing, and what they are going to do
at the meeting now.
She doesn't use the simple present 'we look', because that is used for regular actions.
Then she says 'I've asked Barbara to report'.
She uses the present perfect tense: 'I have asked' because she asked Barbara to report before the meeting, and
Baraba is about to give her report
We'll look more at present perfect later.
And she wants Barbara to bring them 'up to date' and 'up to speed'.
These are common expressions - to bring someone 'up to date' is to tell them what has happened up to the present.
And to bring someone 'up to speed' is to make sure they know all the relevant facts.
How does Barbara respond?
Thanks Denise. I'll just outline the process we've been through, identify some problems, and give you an
estimate on completion time and the outcome financially.
She says 'I'll just outline the process…"
She uses the future tense: I will, because she's talking about something she's going to do in the next few minutes.
Notice that the 'will' is not repeated, but it applies to all three of the things she says she is going to do.
Let's see how Barbara reports on progress.
Now, if you recall, after a feasibility study, we put the project out to tender eighteen months ago, and
selected Ezybuild as our project manager.
Because Barbara is describing events in the past, she uses the simple past tense.
We put the project out to tender.
We selected Ezybuild as the project manager.
These events happened in the past, and they are finished.

Work commenced about fifteen months ago, and it's been progressing to schedule until recently.
Again we see the simple past in the phrase: Work commenced about fifteen months ago. The work started at a
particular time in the past. But look at the next phrase: "It's been progressing to schedule"
When we look at continuous events - things that happen over a period of time, we use a continuous tense. The work
started in the past, and it has continued until the present. This is called the present perfect continuous tense. 'It's'
here is short for 'It has'. Try some other examples with Barbara.
Work's been going on since last year.
We've been monitoring progress continuously.
I've been checking the work regularly.
Now let's look at how Barbara describes the three problems.

Firstly, there's been a delay in materials - specifically steel because of industrial issues at the suppliers. Secondly,
we've lost days due to the weather. And finally, there's been a cost blowout.
Notice the verb tense Barbara uses.
There's been a delay; 'we've lost days'; 'there's been a cost blowout.'
These are all present perfect verbs, using 'has' or 'have'.
'There has been',

'we have lost.'
Present perfect tense is used to describe events which began in the past and are still true now.
In business it can be important to use the correct verb tense - using the wrong one can change the meaning - for
example, if Barbara said 'There was a delay' - it means this delay happened in the past, and there is no delay now.
If she says 'there is a delay', she means that delay is still happening - they are still losing time.
But if she says 'there has been a delay', she means the delay started in the past and has continued up until the
present. But as we'll see - she is now fixing the problem.
Well, they've managed to get another supplier now. I suggested moving the completion date back. That way, there's
no penalty, and they agreed to re-deploy their workers until building can start again.
Let's look at the verb tenses here...
'They've managed to get another supplier.' They managed to get another supplier in the past, and that supplier is
still now supplying the materials.
I suggested moving the completion date back. She suggested it at a particular time in the past.
There's no penalty. There is no penalty now.
They agreed to redeploy their workers - they agreed at a particular time in the past. Redeployed means they were
sent to work somewhere else.
Look now at the last part of the scene.
We've been waiting for the rain to stop - but we can't control the weather!
And the cost?
At this stage, just a small overage. But I'll be watching it very closely over the next few months. With no
more delays, we're expecting to complete the project just one month behind schedule.
Here we see some examples of continuous tenses to help meaning.

We've been waiting - we have been waiting for the rain to stop, and we are still waiting.
I'll be watching - I will be watching in the future over a long time.
We're expecting - we are expecting at the moment, and we will continue to expect in the future.
Notice also how Denise asks a question.
but we can't control the weather! And the cost?
She says 'and the cost?' The upward inflection in her voice - 'and the cost?' tells us this is a question, although it's
not a complete sentence. The complete sentence would be - 'What will it cost?' In spoken English, this is very
common.
Practise some examples with Denise.
And the cost?
And the result?
And the reason?
Today we looked at reporting back. Remember, first summarise what you are going to report on. We also focussed
on the different verb tenses, which help exact meaning.
That's all we have time for today, so I hope we'll be seeing you next time for The Business of English.
8 - Graphs and Trends

TAN: Now, I'd like to refer to the first graph - as you can see this is a bar graph measuring net sales over the first
ten months of the year.
You'll notice that sales rose steadily in the first few months, then there was a marked increase in April. They peaked
in May at around 3.2 million, and levelled off, then there was a dramatic drop in the following month, followed by a
significant increase in August, and this trend has continued up until the present.
JOHN: What was the reason for the sudden drop in July?
TAN: This was mainly due to a drop off in air conditioner sales - so it's a seasonal effect.
DENISE: Could it be a consequence of the negative effect of the interest rate rise?
TAN: Possibly. Now, if I could draw your attention to this next diagram. This is a line graph of sales - the blue line
represents air conditioner sales, the red line shows heaters. As you'll note, air conditioner sales dropped steadily
from January to July, bottoming out then, while heater sales experienced a sharp increase from March to June, then
dropped markedly from June to July, then declined through to September, with a pronounced drop in October.
JOHN: Does this explain the fluctuation in total sales?
TAN: Largely - if we look at this pie diagram, you can see that air conditioners and heaters together represent more
than half of our total sales - but they vary seasonally, while other appliances are fairly steady through the year.
JOHN: Well, we can't sell air conditioners when it's cold. What's the solution?
TAN: Export to Europe and America!

DENISE: Easier said than done.
Today we're looking at presenting information using charts and graphs. We saw three types of
diagram:
A bar or column graph
A line graph
And a pie chart.
Look at how Tan introduced his presentation
Now, I'd like to refer to the first graph - as you can see this is a bar graph measuring net sales over the first
nine months of the year.
Tan says 'I'd like to refer to the first graph.'
When referring to a diagram or graph, first direct your audience's attention to that diagram. Practise with Tan some
phrases to use for this.
I'd like to refer to the first graph...
If we have a look at this graph...
If I could direct your attention to the graph.
Looking at the graph on the screen...

Let's look at the language Tan uses to describe what the graph shows.
You'll notice that sales rose steadily in the first few months, then there was a marked increase in April. They peaked
in May at around 3.2 million, and levelled off, then there was a dramatic drop in the following month, followed by a
significant increase n August, and this trend has continued up until the present.
Here's our graph.
Tan said the sales rose steadily at first, then there was a marked increase in April.
This levelled off, then there was a dramatic drop, and then a significant increase.
In describing trends, we use two words - one of those words is a noun or verb.
For example we may talk about an increase, or a decrease in numbers. Other words for an increase are rise, climb,
improvement, upturn.
Most of these words can also be used as a verb: to increase; to rise; to climb; to improve.
Other words for a decrease are fall, decline, worsening, downturn.
These also have verbs from them: to decrease; to fall; to decline; to worsen.
So we say - there was an improvement in the figures for April, or the figures for April have improved.
There has been a decline in sales since June, or sales since June have declined.
But we often add more descriptive words -adjectives and adverbs. Remember adjectives go before nouns, and
adverbs go after verbs.
These describe the change in figures - was it big or small, fast or slow?
Other words for a big change are significant, marked, massive, pronounced, substantial.
Most adjectives can also be made into adverbs, just by adding 'ly' or 'lee'. There is no adverb for 'big', but informally
we say 'a lot'.
Other words for small are slight, insignificant, and their adverbs slightly, insignifanctly.
Other words for a fast or quick change are sharp, dramatic, sudden, and again we add 'ly' for the adverbs.
And for a slow or medium change, we can use steady or moderate, and the adverbs steadily and moderately
Now - try changing the phrases from noun phrases into verb phrases - for example - if Tan says 'There was a
dramatic increase in sales' - you say 'Sales increased dramatically.'
Have a try.
There was a steady rise in sales.
Sales rose steadily.
There was a significant fall in sales.
Sales fell significantly.
There was a slight recovery in sales.
Sales recovered slightly.

Now let's look at how Tan handles a question about the graph.
What was the reason for this sudden drop in July?
This was mainly due to the drop off in air conditioner sales - so it's a seasonal effect.
Could it be a consequence of the negative effect of the interest rate rise?

Here are four useful phrases for describing causes:
Due to
The drop in sales is due to an interest rate rise.
A consequence of
The drop in sales is a consequence of an interest rate rise.
Because of
The drop in sales is because of an interest rate rise.
A result of
The drop in sales is a result of an interest rate rise.
How does Tan explain his next diagram?

This is a line graph of sales - the blue line represents air conditioner sales, the red line shows heaters. As you'll
note, air conditioner sales dropped steadily from January to July, bottoming out then, while heater sales
experienced a sharp increase from March to June, then dropped markedly from June to July, then declined through
to September, with a pronounced drop in October.
He says air conditioner sales 'bottomed out' in July. This means they reached their lowest level.
Then he says they 'experienced a sharp increase'. And he says there was a 'pronounced' drop in heater sales in
October. 'Pronounced' here means significant, or large. Finally, look at how Tan talks about his pie diagram.
...if we look at this pie diagram, you can see that air conditioners and heater sales together represent more than half
of our total sales - but they vary seasonally, while other appliances are fairly steady through the year.
Tan says air conditioners and heaters 'represent' more than half of sales. This means they account for more than
half of the sales. We could put this another way:
More than half of sales are represented by air conditioners and heaters.
We could say washing machines represent 15% of sales.
Washing machines account for 15% of sales.
Washing machines make up 15% of sales.
And that's accounted for our time today in the Business of English. See you next time.
9 - A Customer Survey
TAN: Today I’m going to look at the results of our customer survey. First I’ll go through the survey questions, then
summarise the results, and finally I’ll outline the conclusions. After that, there’ll be time for questions and discussion.
So, let’s start with the survey questions...
Turning to the results, as you can see from the diagram, most people decided what to buy when they saw the
product at the showroom. About one third made their decision based on what the salesperson said. The others
knew what they wanted to buy already. Most of those made their decision on the recommendation of a friend. Only
a few said they relied on advertising...
Let’s move on to the conclusions.The first one is that it’s very important that salespeople on the floor know about
our products. Another is that after-sales service is critical. People who experience good after-sales service are more
likely to recommend a brand.And finally, advertising – it’s expensive, so we need to make sure we’re getting results.
In today's program, we look again at a presentation. Tan is presenting the results of a survey. Let's see how he does
it. How does Tan start his presentation?
Today I'm going to look at the results of our customer survey.
When giving a presentation it's important to state clearly what you are going to talk about at the beginning. What is
your topic?
For this, Tan uses the future tense 'I'm going to…'. He could also have said 'I will…'
And instead of 'look at' he could have used other words:

examine,
analyse,
review,
discuss.
After introducing the topic, what does Tan do next?

First I'll go through the survey questions, then summarise the results, and finally I'll outline the
conclusions.
After that, there'll be time for questions and discussion.

Tan outlines the structure of his presentation. There were three parts. Notice how he signals this by using
sequencing words: first, then, and finally.
The structure of his talk is:

Introduction, then part 1, survey questions; part 2, survey results; part 3 survey conclusions.
There's one more sequencing signal in his introduction. Did you hear it?
After that, there'll be time for questions and discussion.
Even though Tan said 'finally' he would talk about conclusions, he has something 'after that'. This is because the
questions are not part of his presentation. He's telling his audience that after he's talked about conclusions, it will be
time to ask questions.
So sequencing words are very useful - they tell your audience how many parts are in your talk - and they can signal
when you are moving from one topic to the next one. Sequencing words are words like firstly, secondly, thirdly, then,
next, finally, after that, following that, and later on. Another type of signal can be used to show you are moving from
one part of your talk to another.
Here are three that Tan uses - practise them with him.
So, let's start with the questions...
Turning to the results...
Let's move on to the conclusions.

When we speak in English, pauses and intonation are as important as the words we use - because they help people
understand. Listen.
Let's move on to the conclusions. The first one is that it's very important that salespeople on the floor know about
our products. Another is that after-sales service is critical.
Without pauses or intonation, it's much harder to understand - and it sounds boring. Let's add pauses.
Let's move on to the conclusions. (pause) The first one (mini-pause) is that it's very important (mini-pause) that
salespeople on the floor (mini-pause) know about our products. (pause) Another(mini-pause) is that after-sales
service is critical.
Pauses should come between sentences - here. But you'll notice small pauses in the middle of sentences - after
phrases. These help the listener to follow what is being said.
Now we add intonation and stress.

Intonation is the way we pronounce sentences. Note the downward intonation at the end of sentences - 'Let's move
on to the conclusions'; 'about our products'; 'After sales service is critical.'
Stress occurs in words, and sentences. In words - one syllable is stressed. The wrong stress makes it hard to
understand. So:
Conclusion, not conclusion
Products, not products.
Even more important in speaking, is to stress the important words in a sentence. This helps the meaning of what
you are saying - it gives emphasis.
So Tan says Let's move on to the conclusions, stressing 'conclusions' because it's the key word in this sentence.
The other words stressed are the key words for understanding.
Let's listen to Tan once more, noting the pauses, intonation, word and sentence stress.
Let's look at the diagram, and how we can describe numbers, or statistics.
First, Tan says 'most people decided what to buy at the showroom'.
Because more people decided at the showroom than at home, we can say 'most', 'the majority', or 'over half'.
To describe people deciding at home, which is less than fifty percent, we could say 'a minority' or 'less than half'.
Looking at the reasons for decisions, we are comparing four groups of people. We can use descriptive words such
as 'many', 'some', ' a few'.
And we can say 'the greatest number' or 'the highest percentage'.
The greatest number of people went by the salesperson's recommendation.
We could say 'only a few' relied on advertising.
And we can use words like approximately, about, nearly, over and under.
Approximately one third

About a quarter
Over a quarter
Under a third.
Finally, let's look at Tan's conclusions.

The first one is that it's important that salespeople on the floor know about our products. Another is that after-sales
service is critical. People who experience good after-sales service are more likely to recommend a brand. And
finally, advertising - it's expensive, so we need to make sure we're
10 - Wrapping it up
BARBARA: So, I'd like to end with a summary of what I've looked at today, and some recommendations.
The figures show that sales are strongly seasonal, and that customers depend on good information on the
showroom floor. So I'd like to recommend we concentrate on discounting in the off-seasons, and spend more time
on briefing our sales representatives.
That's all I have for now. Are there any questions?
DENISE: You mentioned that the sales figures may also reflect economic trends. Can you expand on that?
BARBARA: Well, we are always going to depend on the economy. As I understand it, we can look forward to an
improvement this year. Does that answer your question?
TAN: Are you saying we're in for a period of growth?
BARBARA: Well, I'm afraid that's a bit outside my area of expertise, but that's what the papers are suggesting.
JOHN: If you believe it.
DENISE: You suggested that we might be spending too much on advertising. Can you clarify that?
BARBARA: It's hard to quantify without better data.
TAN: Sorry. Could you repeat that?
BARBARA: We don't have the figures to really know how effective our advertising is.
DENISE: In my experience you can't do without advertising.
BARBARA: Time for one last question.
JOHN: I have one.
BARBARA: Yes John?
JOHN: Is it time for coffee?
BARBARA: Okay, we'll wrap up now. Thankyou for your input everyone.
DENISE: Thankyou.
Today we're looking at how to end a presentation, and how to deal with questions. Let's look first at how Barbara
concludes, or finishes her presentation.
I'd like to end with a summary of what I've looked at today, and some recommendations.
Barbara says she'd like to end with a summary, and some recommendations.
When ending a presentation or a talk, you may do this with a summary - this is a short statement of your main
points - with a conclusion, which is a result of all the information you've presented, or recommendations, which are
things you think should be done. In all cases, they should be clear and concise, or not too long.
Practise with Barbara some phrases you can use to introduce your final points.
I'd like to end with some recommendations
I'll finish with a summary...
What can we conclude from all this?

Listen to the difference between the summary and the recommendations.
The figures show that sales are strongly seasonal, and that customers depend on good information on the
showroom floor. So I'd like to recommend we concentrate on discounting in the off-seasons, and spend more time
on briefing our sales representatives.
Her summary consists of the main points from her talk about sales figures. There are two points. Her
recommendations are what she thinks the company should do in the future, and there are two of these as well. Here
are some phrases you can use to introduce a summary and recommendations.
In summary...
To summarise...
I'd like to recommend that...
My recommendations are...
Let's look at how Barbara finishes her talk, and asks for questions.
That's all I have for now. Are there any questions?
Here's Barbara with some useful phrases for you to practise if asking for questions.
Are there any questions?
I'll answer any questions now.
Does anyone have any questions?

At the end of a talk, you may ask for questions, or for comments, or for a general discussion. You need to let your
audience know what you want them to do...
like this: Are there any comments?
I'd like to open it up for discussion.
Let's look at how Denise asks a question.

You mentioned that the sales figures may also reflect economic trends. Can you expand on that?
Denise does two things - first she re-states something Barbara said, then she asks her to 'expand' on it, or say more
about it. It's a good idea when asking a question to state what you think the speaker said - so everyone knows what
the question is about...
You might say
You mentioned that...
You suggested that...
You stated that...
In the question you can ask the speaker to respond in different ways. Denise asks her to expand, but she could also
clarify (or make clearer), or explain further. Practise some phrases you can use for this:
Can you expand on that?
Can you clarify that?
Could you explain that a bit further?

Listen to how Barbara answers Denise's question.
Well, we are always going to depend on the economy. As I understand it, we can look forward to an improvement
this year. Does that answer your question?
In her answer Barbara uses the phrase 'As I understand it'. By using this phrase she is signalling that this is not
really her area of expertise. She is getting her information from somewhere else. You could also use phrases like:
'As far as I know'
or
'My information is that…'
Notice that she also checks whether Denise is satisfied with her answer by saying:
'Does that answer your question?'
If she wanted to, Denise could ask a further question, but Tan does it for her.
Are you saying we're in for a period of growth?
Well, I'm afraid that's a bit outside my area of expertise, but that's what the papers are suggesting.
Tan is asking for clarification. He wants Barbara to say more about her point. He does this by checking that he has
understood her.
Practise with Tan some phrases you can use to ask for clarification.
Are you saying..?
So you're saying that...
So, are you suggesting that..?
If I follow you, you're suggesting that...

Let's look at some more questions now.
You suggested that we might be spending too much on advertising. Can you clarify that?
It's hard to quantify without better data.
Sorry. Could you repeat that?
We don't have the figures to really know how effective our advertising is.
Notice that, as before, Denise restates what she thinks Barbara said, by saying 'You suggested that…' then asks
her to clarify, by saying 'Can you clarify that? And Tan asks her to repeat something simply by asking 'Could you
repeat that?' Notice too that when Barbara answers Tan, she uses different words. If someone asks you to repeat,
or clarify, it's better to rephrase, than simply say the same thing again. Notice how Denise puts in her own comment.
In my experience you can't do without advertising.

This is Denise's comment, or opinion, not a question. She shows this by starting 'in my experience'. She could also
have said 'in my opinion', or 'As I understand it,...'.
Let's see now how Barbara finishes her presentation.

Time for one last question.
I have one.
Yes John?
Is it time for coffee?
Okay, we'll wrap up now. Thankyou for your input everyone.
Thankyou.
The person giving the talk is in control, so she needs to signal that she is finished. She does this by saying 'Time for
one last question.'
Practise some phrases you could use to end a presentation.

Time for one last question...
Are there any more questions?
I think we'll wrap it up now.

So remember - after a talk, give a summary and perhaps some recommendations or conclusions. Ask for questions
or comments. When asking questions, state what you understood from the speaker first, and then say what you
want them to do - clarify, or explain, or expand. Well, that about wraps us up for today. Thanks for listening, and I'll
see you next time on The Business of English.
11 - Can I Help You?

TAMMY: Wilson & Wilson, can I help you?
LIN: Yes, this is Lin Chan from Acme Appliances. I'd like to speak to Mr Wilson if he's available please?
TAMMY: Would that be Mr Wilson Senior or Mr Wilson Junior?

LIN: Mr Wilson senior.
TAMMY: I'll just see if he's available - hold the line please.
It's a Lin Chan from Acme.
I'm sorry, Mr Wilson's in a meeting at the moment. May I take a message?

LIN: Yes, could you ask him to phone me please. My number's 23115654.
TAMMY: I'm sorry, I didn't catch your name.
LIN: Lin Chan, Acme Appliances.
TAMMY: Let me check the number, 23115654.
LIN: That's right.
TAMMY: I'll pass that message on. Thankyou.
LIN: Thanks. Bye.
*************
LIN: Acme Appliances, Lin Chan speaking.
WILSON: This is Tom Wilson returning your call.
LIN: Ah yes, Mr Wilson. Thanks for calling back. I wanted to set up a meeting with you to discuss your requirements
for next year.
WILSON: Yes certainly. How about Thursday about two-thirty.
LIN: That would be fine.
WILSON: Okay, I look forward to seeing you then.
LIN: Thursday, 2.30. See you then.

Goodbye.
WILSON: Goodbye
When we use the phone we can't see the other person, so we have to listen carefully and speak clearly. Often we
deal with a switchboard operator or personal assistant, but the language we use on the phone follows conventions.
Wilson & Wilson, can I help you?
Yes, this is Lin Chan from Acme Appliances. I'd like to speak to Mr Wilson if he's available please?
When answering the phone, a switchboard operator will usually say the name of the company, then 'can I help you?'
or 'How can I help you?'
Or they may not say anything after the name of the company. In any case, the caller normally says their name, by
saying 'this is' and their name, then the name of their company after the words 'from' or 'of', and then who they
would like to speak to.
Don't wait to be asked, but offer the information. On the phone, unless you know the other party personally, always
use polite, formal language.
Wilson & Wilson. What do you want?
Lin Chan here. Put me through to Wilson.
He doesn't want to speak to you.

Mr Wilson might not want to speak to Lin - but it's not polite to say this. Notice that Lin says she wants to speak to
Mr Wilson 'if he's available'.
Often it's not convenient to speak to someone straight away. 'If he's available' really means, 'If he wants to speak to
me at the moment.' Here's some useful phrases for asking for someone on the phone:
Is Mr Wilson available please?
Could I speak to Mr Wilson if he's available?
Could you put me through to Mr Wilson?'
I'd like to speak to Mr Wilson if possible please.

So we can say:
'I'd like to speak to Mr Wilson'
Or 'Could I speak to Mr Wilson?'
< And
'If he's available', or
'If possible'
And you always add 'please'.

And another phrase is:
'Could you put me through please?'
The receptionist says:

'I'll just see if he's available', then 'hold the line please'.
But Mr Wilson isn't available, so this is what she says:

I'm sorry, Mr Wilson's in a meeting at the moment.
'In a meeting' is code for it's not convenient for him to talk at the moment'. He may be in a meeting, but he could
also be out, or doing something else. Here's some phrases to practise, that can be used for this situation.
I'm sorry, he's in a meeting at the moment.
I'm sorry, he's not available at present.
I'm sorry, he's out of the office at the moment.

And here's one not to use.
I'm sorry, he's busy.
Too busy to talk to me obviously.

To say someone can't talk because they're busy, suggests that your call is not important. But the receptionist knows
what to say, and to ask if there's a message.
May I take a message?
Yes, could you ask him to phone me please. My number's 23115654.

It's best to keep messages simple and to the point.
Here are a few simple phrases to use when leaving a message. Practise them with Lin.
Could you ask him to phone me please.
Could you get him to return my call please.
If he could call me back, that would be great.

Of course the important detail here is the actual phone number. It's important to pronounce each number carefully.
Two three, double one, five six five four.
In America they would probably say:

Two three one one, five six five four. Try saying these numbers:
04146831
oh four one four, six eight three one
9882 6776
nine double eight two, six double seven six
or
nine eight eight two, six seven seven six.
And the receptionist must also make sure she has all the details correct.
Here are some phrases you can use to check details.

I'm sorry, I didn't catch your name.
Could you just repeat the number please?
Could I have your number again please?
Would you mind repeating that?

When Tom Wilson returns her call, Lin answers like this...
Ah yes, Mr Wilson. Thanks for calling back. I wanted to set up a meeting with you to discuss your requirements for
next year.
Yes certainly. How about Thursday at two-thirty.
That would be fine.
Okay, I look forward to seeing you then.
Thursday, 2.30. See you then.
Goodbye.
Goodbye.
First Lin thanks him for calling back. She says 'Thanks for calling back'. She could also say, 'Thankyou for returning
my call.' Then she states the purpose of her call, and they make the arrangements for the meeting. Because she
wants the meeting, Lin lets Wilson suggest a time. This is polite, because he is the customer in this situation. Then
he says 'I look forward to seeing you then.'
Again, this is a polite way of ending a conversation - as well as being a signal that there is no more to say.
Notice too, that Lin repeats the day and time of the meeting so that both people are sure about it.
Let's now just review the key phrases for phone calls when calling someone, and making an arrangement.
Repeat them with the receptionist and Lin.

Wilson & Wilson, can I help you?
I'll just see if he's available.
Would you mind holding the line?
Would you like to leave a message?
Sorry, I didn't quite catch your name.
I'd like to speak to Mr Wilson
Could you put me through to Mr Wilson?
This is Lin Chan returning your call.
Thanks for returning my call.
I look forward to seeing you then.

The key points when using the phone are to speak clearly and give essential information. Don't speak too fast, and
check that the other person has understood. If not, you may need to rephrase. Use polite, formal language - these
conventional phrases are signals for the other person. We need to respond in the right way, or the conversation
could be quite short.
Acme Applicances, Lin Chan speaking.
This is Tom Wilson returning your call.
Ah yes, Mr Wilson. Thankyou for calling me back.
That's alright. Goodbye.

And it's goodbye from The Business of English for today. See you next time.
12 - Negotiating part 1
LIN: Hello, Lin Chan, Sales Manager for National Sugar - and my associate John Martin.
VICTOR: Very pleased to meet you. I'm Victor Tang, and this is my legal adviser Sue Panay.
JOHN: I hope you had a pleasant flight over.
SUE: Yes, we did thanks.
JOHN: Are you staying for a few days?
VICTOR: Unfortunately we need to get back to Manila tomorrow.
LIN: Well, we'd better get down to business. Mr Tang, to start off with, I just want to say we believe we can offer you
a very good deal and come up with a win-win result.
VICTOR: Well, from our point of view, we see it as an exploratory talk - testing the water you might say.
SUE: We don't intend to reach any agreements at this meeting - in any case we would need to run it past our board
first.
JOHN: You haven't heard our terms yet - you may find them hard to resist!
(Victor and Sue exchange a raised eyebrow)
LIN: Of course we understand you need time to consider any offer. My first priority is to keep the negotiations open.
VICTOR: What's your proposal Ms Chan?
LIN: We're prepared to offer a very attractive price for a minimum sale, in exchange for a two-year contract. John
will clarify the terms.
A negotiation is a discussion that should result in an agreement or business contract. The discussion is usually
between two parties - or organisations - trying to reach an agreement satisfactory to both.
In a negotiation, we need to reach a position that it is not too difficult for either side to accept, so the language we
use is important - and it's also important to listen carefully.
When starting a negotiation, begin with a greeting, and what we call 'small-talk' - something to 'break the ice', or
make the meeting a friendly one.
Hello, Lin Chan, Sales Manager for National Sugar - and my associate John Martin.
Very pleased to meet you. I'm Victor Tang, and this is my legal adviser Sue Panay.
I hope you had a pleasant flight over.
Yes, we did thanks.
Are you staying for a few days?
Unfortunately we need to get back to Manila tomorrow.

Lin starts by introducing herself and her associate. It's important that everyone at the meeting knows their roles, so
Victor also introduces Sue by telling them her job.
Before they start the negotiations, John asks about their journey. He says 'I hope you had a pleasant flight', and
asks how long they are staying. This way, the negotiation starts in a relaxed and friendly atmosphere.
Here are a few phrases you could use to put the other party at ease.
I hope you had a pleasant flight.
Are you enjoying Sydney?
How is your hotel?

In some cultures, it is usual not to talk about business straight away, but in others, it is expected that you will get
down to business quickly. You just have to judge the situation, and feel your own way.
How does Lin signal that it is time to start the negotiation?

Well, we'd better get down to business.
Lin says 'we'd better get down to business'. Notice that she makes it a suggestion. She is suggesting they should
talk business.
Practise some phrases for suggesting it's time to talk business.

Well, we'd better get down to business.
Shall we get down to business?
Well, how about we get down to business?

The next thing Lin does is make an opening statement. An opening statement should tell the other person what you
are expecting to get out of the meeting. The opening statement would normally be made by the person who
requested the meeting.
Mr Tang, to start off with, I just want to say we believe we can offer you a very good deal and come up with a win-
win result.
Lin says 'to start off with', and then she states what she wants to achieve. She says she is going to offer 'a very
good deal', and that she wants to achieve a 'win-win' result. She is signalling to the other party that she wants both
of them to be happy with the outcome. Practise, with Lin, some phrases to introduce an opening statement.
Let me start off by saying...
I'd like to begin by saying...
Let me kick things off by saying...

To 'kick things off' is to start a discussion. How do Victor and Sue respond?
Well, from our point of view, we see it as an exploratory talk - testing the water you might say.
Sue: We don't intend to reach any agreements at this meeting - in any case we would need to run it past our board
first.
Victor says 'from our point of view', and Lin says 'we don't intend'. They use the words 'our' and 'we', instead of 'my'
and 'I' because they are talking as representatives of the company, not as individuals. If Victor was on his own, he
might use 'I' and 'my' - especially as the C.E.O. of the company. Here are some other phrases Victor could use to
state their point of view:
'From our perspective...'
'Our position is that...'
'As far as we're concerned...'
Victor says they see it as an 'exploratory talk'. He means they are 'exploring options', or finding out what Lin has to
offer. He is suggesting by this that they aren't going to make a decision at this meeting - and he is letting Lin know
this. He describes this in another way by saying they are 'testing the water'.
Notice too that Sue reinforces this. She says 'we don't intend to reach any agreements at this meeting.' She is
stating clearly the outcome that they are expecting from the meeting. She says they would have to 'run past the
board' any proposals made. A proposal is a formal offer or suggestion made by one business to another, and to 'run
something past the board' means to get the board's approval or feedback. In a negotiation, each party needs to
respond to what the other says for the negotiation to proceed.
How does Lin respond to Victor and Sue's statement.

Of course we understand you need time to consider any offer. My first priority is to keep the negotiations open.
She says she understands they are not going to agree at this meeting. She says 'My first priority is to keep the
negotiations open.' A priority is an important goal. A first priority is your most important goal.
Notice the reaction when John speaks.

We don't intend to reach any agreements at this meeting - in any case we would need to run it past our board first.
You haven't heard our terms yet - you may find them hard to resist! (Victor and Sue exchange a raised eyebrow)
John hasn't listened to what Victor and Sue have said, and they don't like it. But Lin makes a conciliatory statement.
That is, she makes a concession. She backs down from her first position. When negotiating, you usually need to
make some concessions to reach an agreement. If nobody makes a concession, the negotiation can't proceed...like
this...
I just want to say we believe we can offer you a very good deal and come up with a win-win result.
Well, from our point of view, we see it as an exploratory talk - testing the water you might say.
I'm sure we'll be able to resolve everything today.
We need to run anything past our board first.
Why bother the board? We can settle this deal right now!
I'm afraid that won't be possible.

(silence around the table)
If we don't listen carefully to what the other party is signalling, negotiations can break down very quickly. Now that
each side has made their position clear, they can talk about the details of the proposal.
What's your proposal Ms Chan?
We're prepared to offer a very attractive price for a minimum sale, in exchange for a two-year contract. John will
clarify the terms.
Let's review the main points from today. In negotiations, begin with introductions and then some informal talk. Then
each side makes an opening statement -this should state clearly what they want to achieve.
Then, whichever party called the meeting begins the negotiation by giving an opening proposal.
And remember - it's important to listen to signals and the opening statements carefully, otherwise the negotiation
can quickly go in the wrong direction.
That's all for The Business of English for today. See you next time.
13 - We Might Have A Deal!

LIN:….so that's our offer. We think it's a fair one, with advantages for both sides.
VICTOR: Yes, well, we're prepared to consider your offer Ms Chan, if you can accept some conditions.
SUE: And subject to consideration by the board…
JOHN: What are the conditions?
VICTOR: Well, firstly the price you're proposing. Would that be variable depending on currency fluctuations? The
issue is that we're in an unstable environment at the moment - the exchange rate could affect us negatively.
JOHN: Us too!
VICTOR: True, but the problem is that we're tied to the U.S. dollar.
LIN: We could consider hedging against currency in both directions.
SUE: That would be acceptable.
VICTOR: Another problem we may have is that of supply. Our customers often need supply at short notice. If we do
get large orders, we need to guarantee delivery - so we need to stockpile. The difficulty there is the capital outlay.
How would you feel about a partial offset against our sales?
JOHN: You mean a loan.
VICTOR: I suppose so.
SUE: Would you be agreeable to a deferred payment? We can provide security of course.
LIN: I think that would be acceptable. Unfortunately, I would need to get Board approval for it.
SUE: Of course.
VICTOR: Then I think we might have a deal!
LIN: In principle.
JOHN: Time to celebrate!

In negotiations, it's usual for each side to have conditions that make the deal better, or safer for them. A condition is
a change in the terms of a deal which is necessary before one side or the other agrees.
Yes, well, we're prepared to consider your offer Ms Chan, if you can accept some conditions.
Notice that Victor uses language carefully.
He doesn't say 'we agree to your offer', he says 'we're prepared to consider your offer'.
He is signalling to the other side that there is a chance for agreement by using the word 'consider', which means
'think about'.
He then makes this conditional by saying 'if you can accept some conditions'. In English, using the word 'if' in this
way is called a conditional.
Victor is saying 'We can consider your offer if you can accept some conditions.' One part of the sentence is
conditional on, or depending on the other.
The negative is also true. If they can't accept the conditions, Victor can't consider the offer.
Notice that Sue adds: 'subject to consideration by the board'. 'Subject to' is another type of conditional phrase. She
means 'We can agree if the board agrees.' 'Subject to' is a legal phrase meaning 'only if', or 'only after'. There are a
number of expressions you can use when giving a condition. Try them after me:
...subject to the board's agreement.
...conditional on the board's agreement.
...providing that the board agrees.
...as long as the board agrees.
...on condition that the board agrees.

Let's look now at Victor's first condition.
Firstly the price you're proposing. Would that be variable depending on currency fluctuations? The issue is that
we're in an unstable environment at the moment - the exchange rate could affect us negatively.
When Victor is talking about conditions - he is exploring various scenarios - or things that could happen.
Notice that he explains what the problem is... He says 'The issue is that we're in an unstable environment.'
'The issue' means the problem, or the thing that needs discussing.
Practise with Victor some ways of introducing a problem.

The issue is the exchange rate.
The problem is the exchange rate.
The difficulty we have is with the exchange rate.
One thing that could happen is that the exchange rate, the amount of money you can exchange in one currency for
another, may change. Notice that Victor uses the words 'would' and 'could'.
'Would' is like a conditional. One thing might result in another thing happening.
The exchange rate might change.
Victor is talking about the price for their product. He asks 'would that be variable depending on currency
fluctuations'. 'Fluctuations' are changes. We can express this another way: 'If the currency changes, will the price
change?' 'Could' is used to express a possibility - something that might happen.
Victor says 'the exchange rate could affect us negatively'. Notice that you can say something will affect you
negatively - it will have a negative, or bad effect, or positively - it will have a positive , or good effect.
What is Lin's response to this first condition, or concern of Victor's?

We could consider hedging against currency in both directions.
That would be acceptable.

Like Victor, Lin is being careful. She uses the word 'consider' rather than just agreeing. She's waiting until the whole
deal is clear.
We can give both questions and answers using these 'could' and 'would' phrases. Practise them after Lin and Victor.
Would you consider hedging against currency?
Would you agree to hedging against currency?
We could consider hedging against currency.
We could agree to hedging against currency.

Sue comments: 'That would be acceptable'. 'Acceptable' simply means 'able to be accepted'. They can agree to this
solution. Practise with Sue some phrases you can use to agree, and disagree, to conditions.
That would be acceptable.
We can agree to that.

We would be agreeable to that.
That wouldn't be acceptable I'm afraid.
I'm afraid we can't agree to that.
We wouldn't be agreeable to that.

Notice that to 'agree with' someone, is to think they are right. To 'agree to' something, is to accept a proposal.
What is Victor's second condition? Let's see.

If we do get large orders, we need to guarantee delivery - so we need to stockpile. The difficulty there is the capital
outlay. How would you feel about a partial offset against our sales?
You might use the phrase 'how would you feel about' something if you think it may be a difficult condition for the
other side to accept. Sue puts this proposal a different way.
Would you be agreeable to a deferred payment? We can provide security of course.
I think that would be acceptable. Unfortunately, I would need to get Board approval for it.
Sue uses the phrase 'would you be agreeable'. 'Would you be agreeable to a deferred payment.' A deferred
payment is when you pay later for something you buy. Lin thinks this condition is acceptable, but she makes it
conditional on Board approval by saying 'I would need to get Board approval.' Notice the stress on 'would'. Practise
some phrases you can use for this type of condition.
That would have to have Board approval.
The Board would need to approve that.
That would be subject to Board approval.

Sometimes conditions depend on other conditions. One side might say, 'we agree to your condition if...'
So it's very important when negotiating to listen for words that signal a condition: words like 'if', 'could','would',
'provided' or 'providing', 'as long as' and 'subject to'.
And words that might signal a problem, such as 'problem', 'unfortunately', and 'however'.
Notice that even at the end, they are being careful about what they say.
Then I think we might have a deal!
In principle.
Lin agrees 'in principle'. This means they have agreed on terms among themselves, but as she needs Board
approval, she can't authorise the agreement right now.
And right now we've reached the end of today's program. See you next time on the Business of English.
14 - A Formal Speech
DENISE: Our keynote speaker is a man who I'm sure is very well known to all of you. He's Professor of Fruitology at
Dubbo University and has written many books on the subject of tropical fruit. So without further ado, I'd like to
introduce our keynote speaker, Doctor Sam Eriks.
SAM: Thankyou Denise.

The Honourable Judith Bryant, Minister for Trade, Professor Eric Vogel, Professor of Economics at Wagga
University, distinguished guests, ladies and gentlemen. Today's topic 'why bananas are bent' is a very significant
one in terms both of international trade, and culture. In thinking about the topic, I felt it would be appropriate to
address briefly the history of bananas and banana farming, the many qualities of bananas, both positive and
negative, and of course examine the uses of the banana.
But first let me tell you a story about a banana.
*********
Ladies and gentlemen, I hope I've been able to clear up a few misconceptions, and leave you with some new ideas
about how we might view bananas in the future.
We've seen, in looking at their history, that bananas have a significant role in many cultures. I've also noted their
positive nutritional qualities. And in addressing the main question, why bananas are bent - we've learned that the
reasons are many and complex.
Madam Chair, thankyou for the opportunity to address the conference today, and thankyou ladies and gentleman for
your kind attention.
Making a formal speech to an audience is a scary thing for many people - even more so if it's in a language that is
not your first language. What are the things you can do to prepare a formal speech in English? First of all, let's look
at the structure of the speech. In a formal situation, like a keynote address, the speaker will be introduced by
someone else.
Our keynote speaker is a man who I'm sure is very well known to all of you. He's Professor of Fruitology at Dubbo
University and has written many books on the subject of tropical fruit.
When introducing a speaker, research their background and accomplishments - that is, the important things they've
done, such as books they may have written, important positions they've filled, and of course their proper title or
qualifications, such as Professor.
Here are some useful phrases to use when introducing a speaker. Practise them with Denise:
Our next speaker is well known to all of you.
Our next speaker needs no introduction.
Without further ado, I'd like to introduce…
Please make him welcome, Doctor Sam Eriks.

When giving a formal speech to an audience, we need to be aware of protocol. Protocol means the proper or
customary way of doing things in formal situations. Part of the protocol for a formal speech is addressing the
audience at the beginning. A keynote speaker needs to know who the important people are at the meeting, and
address them using their formal titles, starting with the most important people.
Thankyou Denise.
The Honourable Judith Bryant, Minister for Trade, Professor Eric Vogel, Professor of economics at Wagga
University, distinguished guests, ladies and gentlemen.
If there is a representative of government, such as a minister, they would be acknowledged first - then any other
people of particular note.
Include their title,(pause) name (pause) and position.
Then he addresses 'distinguished guests' - this can include anyone who has been invited to attend the event. And
finally he says 'ladies and gentlemen', which means everyone else.
What does Doctor Eriks do next?

In thinking about the topic, I felt it would be appropriate to address briefly the history of bananas and banana
farming, the many qualities of bananas, both positive and negative, and of course examine the uses of the banana.
He outlines the three main parts of his speech. Listen to him again. What are the three parts of his talk?
I felt it would be appropriate to address briefly the history of bananas and banana farming, the many qualities of
bananas, both positive and negative, and of course examine the uses of the banana.
The first one is 'the history of bananas and banana farming', the second one is 'the many qualities of bananas', and
the third one is 'the uses of the banana'. In listing things like this in a speech, it's important to use pauses in speech
so that the audience can follow and hear the three points.
How does it sound without pauses?

I felt it would be appropriate to address briefly the history of bananas and banana farming, the many qualities of
bananas, both positive and negative, and of course examine the uses of the banana.
In making a speech, it's important to use pauses to help make your point. In the list, pause before each point in the
list. Pause between sentences, and before making a major point, like this:
The point I want to make is this: not all bananas are bent.
Stress and intonation are important too. In saying 'not all bananas are bent' - Doctor Eriks stresses the word 'all'
because it is the most important word in that statement. In listing the three parts of his speech, notice how his
intonation is rising in the first two parts, and then falling for the last - this indicates to the audience he has finished
the list:
The history of bananas, the many qualities of bananas, and the uses of the banana.
In describing his topic, he said 'I felt it would be appropriate to address…' and then names the parts of his speech.
To 'address' something here means to talk about it. You could also use words like 'consider', 'discuss', 'outline',
'cover'.
Pronunciation is important too - it's a good idea to practise your speech out loud - especially any difficult words.
I've also noted their positive nutrishal, nutrishishional, nutritional qualities.
What does Doctor Eriks do next in his speech?
But first let me tell you a story about a banana.
He says he is going to tell a story about a banana. When making a speech, it's good to put in some personal
touches - a story of something that happened or a joke.
We move now to the end of Sam's speech. How does he finish?

Ladies and gentlemen, I hope I've been able to clear up a few misconceptions about bananas, and leave you with
some new ideas about how we might view bananas in the future.
First, he signals that he is ending his speech, by repeating 'ladies and gentlemen'. Then he says 'I hope I've been
able to clear up a few misconceptions'. By using the present perfect 'I have been able' he signals that he is talking
about his speech up to now. Practise with Doctor Eriks some ways of signalling the end of a speech:
I hope I've been able to clarify the issue.
I hope I've addressed the major concerns about this issue.

Next he restates the major points he's made.
We've seen, in looking at their history, that bananas have a significant role in many cultures. I've also noted their
positive nutritional qualities. And in addressing the main question, why bananas are bent - we've learned that the
reasons are many and complex.
Notice the use of the present perfect in re-stating these points.
We've seen;
'I've noted';
'we've learned'.
There are other phrases that could be used in this way:
'We've observed'; 'I've outlined'; 'I've referred to…' and so on.
Finally, how does Doctor Eriks wrap up his speech?

Madam Chair, thankyou for the opportunity to address the conference today, and thankyou ladies and gentleman for
your kind attention.
Well, there's a lot more we can say about making formal speeches, but I hope you've learned some useful tips
today. Thankyou for your attention, and I'll see you next time for The Business of English.
15 - Until Next Time

Waiter serves drinks…
SAM: Thankyou.
VICTOR: Well, it has been a great pleasure to meet you Sam, and Lin.
SAM: Yes, we've enjoyed meeting you too Victor.
LIN: Yes, it's been great. What a pity you have to go home.
VICTOR: Well, all good things must come to an end. But I'm sure we'll meet again.
SAM: Yes, I hope so.
LIN: And good luck with your business. I'm sure it will go well.
VICTOR: And I wish you every success too.
SAM: Well, I think we should drink a toast to the end of the conference, and to ourselves. Here's to us.
Cheers
VICTOR: Cheers
LIN: Cheers.
SAM: We should keep in touch.

VICTOR: Yes. Have I given you my card?
SAM: No - thanks very much.

Here's mine.
VICTOR: Do you have a card Lin?
LIN: Yes.
VICTOR: Thankyou. I'll send you an email. And if you're ever in Singapore, you must look me up.
SAM: We certainly will. And you have my number. When you're next in Sydney, give me a call - we'll have a drink.
WAITER: May I take these?

(takes glasses)
VICTOR: Well, I'd better get going or I'll miss my flight.
SAM: (shakes hands) Have a good flight home. Bon voyage.
LIN: Goodbye. Until next time.
VICTOR: Goodbye.
For the final programme in the series we're looking at some of the phrases you may use when you're saying
goodbye to someone - either for a short time, or a long time. In our example, Victor is from another country, and he's
about to go back home. At a conference, he's met Sam and Lin.
It has been a great pleasure to meet you Sam and Lin.
We've enjoyed meeting you too Victor.
Yes, it's been great. What a pity you have to go home.

There are various phrases you can use to express how enjoyable it was to meet someone. Which one you use
depends on how well you got to know them. Practise some of these phrases with Victor.
It's been a great pleasure to meet you.
I have enjoyed meeting you.

I'm so glad to have met you.
Nice to meet you.

The phrase 'nice to meet you' would be used after one short meeting. You can also use this phrase when you are
introduced to someone.
What about the replies? Practise them with Lin.

Nice to meet you.
You too.
It's been a pleasure to meet you.
And you.
Glad to have met you.
Glad to have met you too.
Notice that the reply should match the statement. So if someone says: 'I have enjoyed meeting you', the reply can
be 'So have I'.
If someone says 'It's been a pleasure to meet you', the reply can be 'A pleasure to meet you too', or just 'And you.'
Victor also says 'I'm sure we'll meet again.'
Here are some useful phrases to do with meeting again. Practise them with Victor.
I'm sure we'll meet again.
Hopefully we'll meet again.
I hope we'll meet again soon.

Notice again here - that the reply should match the statement, so if someone says: 'I'm sure we'll meet again.', then
the reply also uses 'am' 'So am I'. After the statement 'I hope we'll meet again', the reply should be: 'So do I'.
Another part of saying goodbye can be wishing someone well for the future.
And good luck with your business. I'm sure it will go well.
And I wish you every success too.

Sam proposes a toast. Watch how he does this…
Well, I think we should drink a toast to the end of the conference, and to ourselves. Here's to us. Cheers
Cheers
Cheers.
This is an informal toast. Sam says 'I think we should drink a toast'.
Another phrase he could use is: 'Let's drink to' - for example… 'Let's drink to the end of the conference' or 'Let's
drink to our future meeting'. Then they clink their glasses together and say 'Cheers'.
Here's another version of the toast:

Sam: Let's drink to our next meeting.
Victor: Our next meeting!
Lin: Cheers
And of course, the toast doesn't have to be alcohol - it can be any kind of drink.
The next part of their conversation is about keeping in touch - or keeping in contact.
We should keep in touch.
Yes. Have I given you my card?
No - thanks very much. Here's mine.
Do you have a card Lin?
Yes.
Thankyou. I'll send you an email.

Repeat the phrases after Sam…
We must keep in touch.
We must keep in contact.
Here's my card.
Would you like my card?
Do you have a card?

The next part of their conversation is about meeting again. Listen…
And if you're ever in Singapore, you must look me up.
We certainly will. And you have my number. When you're next in Sydney, give me a call - we'll have a drink.
To 'look someone up' just means to arrange a meeting. When Victor says 'You must look me up', he is inviting Sam
and Lin to meet him if they are in Singapore. This is more of a social invitation, than a business one. Using the word
'must' is not like an order here - it suggests that Victor will be very happy if Sam sees him in Singapore.
In the same way, Sam says 'Give me a call' to Victor. It sounds like an order, but in fact it's an invitation. It's
important to get the intonation - the way you say it - right - so that it sounds like an invitation, and not an order.
You must look me up when you're in Singapore.
And if I don't?
I'll never speak to you again!

Practise these kinds of invitations with Victor.
You must look me up next time you're in town.
You must come and see me.
Why don't you give me a call when you're in town?
Ring me if you're in town.

Finally let's look at how the three friends say goodbye. Remember this is a semi-formal situation.
Well, I'd better get going or I'll miss my flight.
Have a good flight home. Bon voyage.
Goodbye. Until next time.
Goodbye.
There are a few ways of saying goodbye - but the simplest and best is simply 'Goodbye'. Sam says 'Bon voyage' - a
French phrase which is also quite common for someone who is travelling.
Now, let's review and practise some of the phrases we've learnt today.
It's been a pleasure to meet you.
I'm sure we'll meet again.
We must keep in touch.
Give me a call when you're in town.
I've enjoyed meeting you.

I wish you every success for the future.
May I give you my card?
Best wishes for the future.
I hope you have a good flight home.

The language you use in each situation may be slightly different depending on how well you know the other people,
and how friendly you are with them. If the situation is social, and you have become quite friendly, you may use
slightly less formal language. But it's important not to forget the usual expressions of good wishes - such as for a
good flight home, and to say how you've enjoyed meeting the other person. But don't go too far.
Well, I'd better get going or I'll miss my flight.
I'm going to miss you Victor.
So am I. What will we do without you?
Be strong.
Will we meet again?
I know we will.
Goodbye.
Goodbye Victor - and bon voyage.
You forgot my card!
Well, I've enjoyed helping you with 'The Business of English', and I hope you've enjoyed
learning some useful phrases and expressions in English - and that you'll be able to put them into practice soon.
Goodbye and good luck!

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1. Pleased to meet you

Anne walks out with the other passengers...

ANNE Excuse me...

SARAH Anne Lee?

ANNE Yes. Hello

ANNE It’s very kind of you to meet me.

SARAH Oh. Sorry. This is my husband, Mark.

MARK Good morning. How are you?

ANNE Very well thankyou.

MARK How was your flight?

ANNE Actually, I’m a bit tired. It was a very long flight.

SARAH Let’s get your bags.

The three watch as the bags go around. Anne points.

ANNE That’s mine there! The red one.

MARK It’s heavy!

SARAH Don’t worry. Mark’s strong – aren’t you dear?

They leave the airport.

2. Enjoy Your Stay

ANNE Thank you very much for picking me up.

SARAH You’re very welcome. Will you be alright here?

ANNE Nice to meet you too.

CLERK Good morning. Would you like to check in?

ANNE Yes please.

CLERK And your name?

ANNE Anne Lee.

CLERK Ah yes. Could you just fill this out please?

ANNE Two weeks.

CLERK Are you here on business?

ANNE Mainly business.

CLERK Will you need a hire car?

CLERK And will you need a map of the city?

ANNE Maybe later.

CLERK Will you want a newspaper in the morning?

CLERK OK. And how will you be paying Ms Lee?

ANNE Credit card.

ANNE Thankyou. I hope I will.

In her hotel room, Anne rings a number.

ANNE Hello. Can you find missing people?

JOHN Sometimes we can. Have you lost somebody?

JOHN Perhaps you’d like to tell me about it?

ANN Can I make an appointment please?

JOHN When would you like to come in?

ANNE Is tomorrow okay?

ANNE Okay. See you then. Goodbye.

He puts down the phone and celebrates.

ANNE Hello. Reception? What time is it please?

CLERK It’s five o’clock.

ANNE And what time do you serve dinner?

ANNE And breakfast?

CLERK Breakfast is served between seven and nine thirty am ma’am.

CLERK You’re welcome.

4. Second on the Left

ANNE is looking for JOHN’s office. A WOMAN is waiting

ANNE Could you tell me how to get to Mitchell Street?

ANNE Thankyou very much.

WOMAN You’re welcome.

ANNE follows the directions. She approaches a shopkeeper.

ANNE Excuse me.

ANNE I’m looking for number 23. Barbour’s Private Investigator.

SHOPKEEPER Over there. Next to the trees.

ANNE Oh. Thankyou