Process Flow For Group Email Id- services@vfirst.

com Current Situation Clients sends their templates, sender id, MIS Logs & campaigns requirement etc. to their Acc. managers then Acc. managers sends to sales ops team, then further it goes for approval/processing to their respective departments. Flow is given below: Almost 30% time of account managers get consumed in these operational activities. 1. 2. 3. 4. 5. 6. Client sends template request to A/c Manager Acc. Manager forwards the request to Sales Ops Sales Ops Consolidate & Forward to respective concerned department (Approvals/Support/Accounts) Departments then send confirmation to Sales Ops Sales Ops Confirm to the A/C Manager Acc. Manager confirm to the client

Challenges Faced in Current Situation i. ii. iii. iv. Time consuming Acc Manager has to keep a track for all requests (acts as a mediator). It increases TAT, consumes A/C managers time & clients time as well. Dependency on Acc. Manager for every minute detail like sender id, user id, service, credits left etc. TAT gets delayed Overall time to process the requests gets delayed

Proposal A common email id (services@vfirst.com) will be created which can be used for interacting directly with clients for their above requirements keeping account manager in loop. Proposed Scenario: 1. 2. 3. 4. Client sends template request to Sales Ops (services@vfirst.com) Sales Ops Consolidate & Forward to respective concerned department (Approvals/Support/Accounts) Departments then send confirmation to Sales Ops Sales Ops Confirm to the client

Advantages of the Proposal i. ii. iii. TAT will be reduced by about 30 minutes ( By removing 2 steps) Dependency on account managers will be reduced Account managers can focus on their sales process instead of operations

Methodology i. ii. iii. iv. v. Group email id will be created with name services@vfirst.com. It will be configured against whole sales ops team along with Arunesh Sir email id Acc Manager will be sharing this group email id with all of their clients for operational activities Acc Mangers will educate their clients for standard formats for the entire operational request Clients will directly send us their requirement keeping acc manager in loop

Failure i. Account managers will have to educate their clients properly on the new process flow, they have to guide clients that this process has been initiated to serve them better and in a responsive manner. All the requests should be marked to services@vfirst.com keeping account manager in loop Details should be shared in the standard format with all the complete and correct details TAT???? Incomplete details from the client will lengthen the processing time

ii.