Introduction of the report: In the backdrop of economic liberalization and financial sector reforms, a group of highly successful local

entrepreneurs conceived an idea of floating Islamic banking system. For them, it was competence, excellence and consistent delivery of reliable service with superior value products based on Islamic Shariah. Lending money is the major part of a bank.The report basically focuses on General Banking Operation of Shahjalal Islami Bank Limited (SJIBL), Mitford Branch was established on 9th September, 2001 as a private company. It has been converted to commercial operation in accordance with interest free Islamic Shariah based commercial bank on that day. More over this report will help me to understand the culture of work in a bank. I have mentioned all the things in the report whatever I have learned and have known from my internship in the Shahjalal Islami Bank Limited, Mitford Branch. Background of the study: I have to prepare a report on the General Banking Operation of Shahjalal Islami Bank Ltd. for the partial fulfillment of the internship course of MBA program. In this report I will include the

function of General Banking of Shahjalal Islami Bank Ltd., Which will easily understandable to the readers. Bank is the heart of the economics and banking is the blood circulation of countrys economic growth. Banks perform a significant role to serve the needs of the society in different sectors, such as: capital formation, large scale of production, industrialization, growth of trade and commerce etc. and banks are contributing a lot of aspect. Shahjalal Islami Bank Bangladesh Limited has already emerged as one of the world wide recognized banks due to its retail product management which are part of general banking according to the principles of Islamic Shariah. Islamic banking is a new diminution of interest free banking where Riba or interest is strictly prohibited. So I have tried to represent their performance and problems and prospects on the ground of general banking. Objective of the Report:

The main objective of the report is to fulfill the requirement of MBA program. For this I had to attach with an organization and I chose SJIBL. For this I have some practical job related experience with my academic knowledge. The objective of the study may be viewed as:

Broad objective Specific objective

Broad Objective: The general objective of this report is to complete the internship program and submit a report. As per requirement of MBA program of AsianUniversity of Bangladesh, one student needs to work in a business organization for three months to acquire practical knowledge about actual Business operation. Specific Objective:

To present an overview of Shahjalal Islami Bank Limited. A general description of the banking activities of Shahjalal Islami Bank Limited. To submit a brief description about the General Banking Department and their activities. To suggest remedial measurement for the improvement of the whole process of the General Banking Department.

Scope of the Report: The report will illustrate a basic reflection about the Shahjalal Islami Bank Limited present condition of the bank in private banking sector, various schemes of SJIBL, interest rate and activities, credit management system of SJIBL etc. Since I am working in the Shahjalal Islami Bank Limited, Mitford Branch, I get the opportunity to gain knowledge of different part of banking system. I got the opportunity to work in all three divisions such as General Banking division, investment division, and foreign exchange division. And from these three different departments or divisions, I hope that I will be capable of doing these types of jobs in the future. Methodology:

The report would be based on an exploratory research paper. Here I would be discussing the consumer credit schemes and credit appraisal procedure of Shahjalal Islami Bank and critically analyze the appraisal procedure with the standard one. Through out the report, I will use different type of research method to find out proper and correct information and also provide a good report. For preparing this internee report I will basically use my experience from different department of the Shahjalal Islami Bank Limited. And I will also use some official documents provided by the officers. For adding more value to this report I will use some books or lecture specialized on the banking sectors. Sources of data collection Primary sources:

Observation of banking activities. Fruitful conversation with the in-charge of the General Banking department of Shahjalal Islami Bank Limited, Mitford Branch.

Experiences gained during performing duties for General Banking department. Discussion with officials of Shahjalal Islami Bank Limited.

Secondary sources:

Annual reports of Shahjalal Islami Bank Limited. Various documents from General Banking department. Loans and Advances Act. Different websites. Internal Records. Brochures of Shahjalal Islami Bank Limited. Different circulars sent by Head Office and Bangladesh Bank. Other published documents credit Scheme.

Limitation

On the way of my study in Shahjalal Islami Bank Limited, I have faced the following problems, which may be termed as the limitations of the study. The major limitations of this study are given as follows: 1. There were some restrictions to have access to the information confidential by concern authority. 2. Sufficient records, publications regarding customer service were not available as per requirement. 3. Three-month is not sufficient time to gain practical knowledge and prepare a report. 4. I have no proper experience to do this kind of report. So, inexperience creates obstacle to follow the systematic and logical research methodology. Shahjalal Islami Bank Limited (SJIBL): The Shahjalal Islami Bank Limited a Shariah Based Commercial Bank in Bangladesd was incorporated as a public limited company as on 1st day of April 2001 under the Companies Act. 1994. The Bank started its commercial operation on May 10, 2001. The Bank has made a significant progress within a very short period of its existence and occupied an enviable position

among its competitors after achieving remarkable success in all areas of business operation. The authorized capital of the Bank is Tk. 2,000 million and Paid up capital of the Bank stood at Tk. 1,872 million as on 31 December 2007. The total equity (capital and reserves) of the Bank as on December 31, 2007 stood at Tk. 3,040 million. Contact Shahjalal Islami 173-174, Mitford Road, Dhaka-1100. Phone: 02-7315533, 7313788; Fax: 02-7315534 E-mail:sblmford@shahjalalbank.com.bd Web: www.shahjalalbank.com.bd Shahjalal Islami Bank Limited at a glance Address: Limited

Bank

With a view to materialize the dream of the people of Bangladesh for doing their banking transactions in line with what is prescribed by Islam, a group of highly successful entrepreneurs conceived an idea of floating a commercial bank styled as Shahjalal Islami Bank Limited which is named after the name of the renowned saint Hajrat Shahjalal (R) who dedicated his life for the cause of peace in this world and hereafter and for the service of humanity. The sponsors are reputed personalities in the field of trade & commerce, industry and finance. Shahjalal Islami Bank Limited offers the full range of banking services for personal and corporate customers, covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. Diversification of products and services include Corporate Banking, Retail Banking and Consumer Banking right from industry to agriculture, real estate to software and is backed by the latest technology. The Bank is being managed by a group of highly experienced professionals with diversified experience in finance and banking. The Management of the bank constantly looks after customers satisfaction and believes that a satisfied customer is a great Ambassador. The Bank has already achieved tremendous progress within only eight years. The bank has already ranked as one of the quality service providers & is known for its reputation. Offers the full range of

banking services for personal and corporate customers, covering all segments of society within the framework of Banking Company Act and rules and regulations laid down by our central bank. By now, the Bank established correspondent Banking relationship with 18 Banks covering their global network of 385 branches/units of International repute at different important locations. It also established accounting relationship with 10 Banks and maintaining 22 NOSTRO Accounts in 8 (eight) major Currencies at different convenient locations. The Board of Directors of our Bank consists of reputed Industrialists and Businessmen who are successful in their respective fields headed by Mr. Sajjatuz Jumma, the founder Chairman of the Board who is an eminent Industrialist & reputed businessman in Bangladesh and current Chairman of Islamic Banks Consultative Forum (IBCF). The Board generally deals with policy matters relating to management of Business and sets goal for the growth & development of the Bank as a whole, review of the same from time to time and gives necessary guidance to the management.

The Bank is managed by a Team of professional Executives and Officials having profound banking knowledge & expertise in different areas of management and operation of Banks. The Team is headed by the immediate past Executive President and CEO of Islami Bank Bangladesh Ltd. (IBBL) for about 7 years. During his Incumbency, IBBL attained a remarkable growth & development. Above all, he had the opportunity to hold the position of Chairman of the Board of Directors of Islami General Insurance Company & then he Joined Shahjalal Islami Bank Ltd on February 25, 2004 as the Managing Director and Chief Executive Officer (CEO) to enrich Islamic Banking methodology in the Country. During the short span of time, Shahjalal Islami Bank so far introduced a good number of attractive deposit products to broaden the resource base and also Investment products to deploy the deposit resources so mobilized. Some more schemes covering the deposits, Investments & Services will be introduced gradually in near future suiting to the taste and requirement of the clients. The Bank has a strong Shariah Council consisting of prominent Ulama, Fuquah & Economists who meet periodically to confer decisions on different Shariah issues relating to Banking Operation & to address them and to give necessary guidance to the management on Shariah Principle. Since inception, Bank has been performing in all the sectors i.e. general

Banking, Remittance, Import, Export and Investment. All our branches are fully computerized having on line Banking facility for the clients. All activities of the Bank including its products and services are mainly for different economic groups of Bangladesh at home & abroad. Bangladeshi expatriates living abroad in different countries form a strong economic group who contribute greatly towards the economic development of the country. Vision of SJIBL To be the unique modern Islami Bank in Bangladesh and to make significant contribution to the national economy and enhance customers trust and wealth, quality investment, employees value and rapid growth in shareholders equity. Mission of SJIBL

To provide quality services to customers To set high standards of integrity

To make quality investment To ensure sustainable growth in business To ensure maximization of shareholders wealth To expand the customers innovative service acquiring state-of the-art technology blended with Islamic principles. To ensure human resource development to meet the challenges of the time.

Objectives of SJBL From time immemorial Banks principally did the functions of moneylenders or Mohajans but the functions and scope of modern banking are now a days, very wide and different. They accept deposits and lend money like their ancestors, nevertheless, their role as catalytic agent of economic development encompassing wide range of services is very important. Business commerce and industries in modern times cannot go without banks. There are people interested to abide by the injunctions of religions in all sphere of life including economic activities. Human being is value oriented and social science is not value-neutral. Shahjalal Islami Bank believes in moral and material development simultaneously.

Interest or Usury has not been appreciated and accepted by the Tawrat of prophet Moses, the Bible of prophet Jesus and the Quran of Hazrat Muhammad (sm). Efforts are there to do banking without interest Shahjalal Islami Bank Limited avoids interest in all its transactions and provides all available modern banking services to its clients and wants to contribute in both moral and material development of human being. No sustainable material well-being is possible without spiritual development of mankind. Only material well-being should not be the objective of development. Socio-economic justice and brotherhood can be implemented well in a Godfearing society. The other objectives of Shahjalal Islami Bank include: To conduct interest-free and welfare oriented banking business based on Islamic Shariah. To implement and materialize the economic and financial principles of Islam in the banking arena. To contribute in sustainable economic growth.

To help in poverty alleviation and employment generations. To remain one of the best banks in Bangladesh in terms of profitability and assets quality. To earn and maintain a Strong CAMEL Rating. To introduce fully automated systems through integration of information technology. To maintain adequate liquidity to meet maturing obligations and commitments. To play a vital role in human development and employment generation. To develop and retain a quality work force through an effective Human Resources Management System. To ensure optimum utilization of all available resources.

To pursue an effective system of management by ensuring compliance to ethical norms, transparency and accountability at all levels. Strategies of SJIBL: The strategies of Shahjalal Islami Bank include:

To raise capital. To strive for customers best satisfaction and earn their confidence. To manage and operate the Bank in the most effective manner. To identify customers needs and monitor their perception towards meeting those requirements. To review and update policies, procedures and practices to enhance the ability to extend better service to customers. To train and develop all employees and provide them adequate resources so that customers needs are reasonably addressed. To promote organizational effectiveness by openly communicating company plans, policies, practices and procedures to employees in a timely fashion.

To cultivate a congenial working environment. To diversify portfolio both in the retail and wholesale markets. To increase direct contact with customers in order to cultivate a closer relationship between the bank and its customers.

PERFORMANCE OF SHAHJALAL ISLAMI BANK LIMITED AT A GLANCE: Balance Sheet As At 31 December2011 (with compare 2010) PROPERTY AND ASSETS Cash Cash In Hand (Including Foreign Currencies) 828,581,466 757,585,771 2011 Taka 2010 Taka

Balance with Bangladesh Bank & Sonali Bank(Including Foreign Currencies)

8,670,266,207 9,498,847,673 771,921,272 667,820,627 1,439,741,899

6,442,098,480 7,199,684,251 684,337,121 473,022,125 1,157,359,246

Balance with other Bank and Financial Institutions Inside Bangladesh Outside Bangladesh

6,835,381,635

4,336,581,235 1,400,000,000

2,000,000,000 Placement with other & Financial Institutions Investments in shares & 3,291,918,927 5,291,918,927

828,851,599

2,228,851,599

securities Government Others 68,795,477,946 11,796,983,737 80,592,461,683 1,525,267,751 Investments 2,045,242,088 General Investment etc. Bills Purchased & Discounted 107,228,861,656

54,295,073,642 7,145,002,263

61,440,075,905 1,472,502,085 965,347,663 78,800,401,984

Fixed Assets Including Premises Other Assets Non Banking Assets

Total Assets LIABILITIES AND CAPITAL Liabilities Financial (Borrowings) from other Banks,

2011 Taka 10,770,000,000 4,299,417,084

2010 Taka 5,732,190,000

Financial Institutions and Agents Deposits and other Accounts: Mudaraba Saving Deposits Mudaraba Term Deposits Other Mudaraba Deposits Al-Wadiah Current Deposit & Other Accounts Bills Payable

54,508,485,456

3,861,423,717

16,507,850,218 38,104,072,325 7,464,055,139 14,826,640,228 570,242,984 5,665,293,559

527,518,236 83,350,050,881 62,964,948,065

Other Liabilities

5,084,677,379

3278,501,504

107,340,666 Deferred Tax Liabilites

76,413,085

99,312,068,926 72,052,052,654 Total Liabilities Capital/Shareholders Equity Paid-up Capital Statutory Reverse Retained Earnings

4,452,655,350

3,425,119,500

2,252,105,068 1,774,6226,888 1,212,032,312 1,548,602,942

Total Shareholders Equity

7,916,792,730 6,748,349,330 107,228,861,656 78,800,401,984

Total Liabilities & Shareholders Equity

Departments of SJIBL All branches of Shahjalal Islami Bank Limited are divided into three departments:

General Banking Department. Foreign Exchange Department. Investment Department.

General Banking Department:

General banking department is one of the most important departments of Shahjalal Islami Bank Limited. Basically bank provides the main services to the customer through this department. In general this section of the Shahjalal Islami Bank Limited is divided into five sections.

Accounts opening & closing section Cash section Clearing section Accounts section

Foreign Exchange Department:

Banks play a very important role in effecting foreign exchange transaction of a country. Mainly transactions with overseas countries are in respect of imports; exports and foreign remittance come under the purview of foreign exchange department. Banks are the vital sectors by which such transactions are effected/settled. Central Bank records all sorts of foreign exchange transactions. The other banks dealing with foreign exchange are to report to Bangladesh Bank regularly (viz. daily, monthly, quarterly, yearly etc.). The foreign exchange department consists of three sections. They are:

Import section Export section Foreign remittance section

Investment Department: Banking business consists of borrowing and lending, Bank act as an intermediary between surplus and deficit economic units. Thus a banker is a dealer in money and credit. Banks accept deposit from large number of customers and then lend a major portion of the accumulated money to those who wish to borrow. In this process banks secure reasonable return to the savers, make funds available to the borrowers at a cost and earn a profit after covering the cost of funds. Banks, besides their role of intermediation between savers and borrowers and providing an effective payment mechanism, have been allowed to diversify into many new areas of better paying business activities. Credit Rating Report: Long Term Short Term

Entity Rating Date of Rating

A+ April 03, 2008

ST- 2

Credit Rating Information and Services Limited (CRISL) upgrades the rating of Shahjalal Islami Bank Limited(SJIBL) to A+ (pronounced as single A plus) from A (pronounced as single A) in the Long Term and reaffirms short term rating to ST-2. Branches of SJIBL: The Bank has 74 branches all over the country with a worldwide network of correspondents. The Bank is going to open more branches in the current fiscal year to expand the network Hierarchy of SJIBL Social Welfare Activities: With a view to providing financial assistance to the poor and needy people of the society and also for the welfare of the community, to this perspective, bank has established Shahjalal Islami

bank Foundation with the objective to provide health care, relief and rehabilitation, education, humanitarian of winter clothes during the winter etc. Shahjalal Islami Bank Foundation has a planning to establish the following projects and programs:

ShahjalalIslamiBankInternationalSchool and College ShahjalalIslamiBankHospital

The foundation have also drawn up programs to look after the education, health and medical requirements of all the people of rural areas where the bank has launched Rural Investment Programs with vision 2020. The foundation already introduced a program to reward poor student who passes SSC and HSC exam. Students who are not financially sound, the foundation gives financial assistance to them. The bank has started it from 2006 under these project 111 poor and meritorious students awarded by monthly scholarship and lump sum money at yearly basis. This will motivate students to do better in future. The bank appreciates the good things in the society.

Islamic Banking Concepts: Islami Bank is a financial institution whose status, rules and procedures expressly state its commitment to the principle of Islamic Shariah and to the banning of the receipt and payment of interest on any of its operation. For millions of Muslims, banks were institution to be avoided. Islam is a religion, which keeps Believers from the tellers window. Their Islamic beliefs prevent them from dealings that involve usury or interest (Riba). Yet Muslim needs banking services as much as anyone and for many purposes: to finance new business ventures, to buy a house, to facilitate capital Investment to undertake trading activities and to offer safe place for saving. Muslims are not averse to legitimate profit as Islam encourages people to use money in Islamic ally legitimate ventures not just to keep their funds idle. However in this fast moving world more than 1400 years after the Prophet (S.A.W) can Muslims find room for the principles of their religion? The answer comes with the fact that a global network of Islamic banks investment house and other financial institution have started to take shape based on the principals of Islamic finance laid down in the Quran and the Prophets traditions some 14 centuries ago. Islamic banking based on the Quranic prohibition of changing interest has moved from a theoretical concept to embrace more than 100 banks operating in 40

countries with multibillion-dollar deposits worldwide. Islamic banking is widely regarded as the fastest growing sector in the Middle Eastern financial services market. Exploding onto the financial scene barely thirty years ago an estimated $US100 billion worth of funds are now managed according to Shariah. The best-known feature of Islamic Banking is the prohibition on interest. The Holy Quran forbids the charging of Riba on money lent. It is important to understand certain principles of Islam that underpin Islamic finance. Muslim scholars accepted the word Riba to mean any fixed or guaranteed interest payment on cash advances or on deposits. The rules regarding Islamic finance are quite simple and can be summed up as follows: a) The predetermined payment over and above the actual amount of principal is prohibited.

b) The lender must share in the profits or losses arising out of the enterprise for which the money was lent. c) Making money from is not Islamically acceptable

d) e)

Ggharar (Uncertainty, Risk or Speculation) is also prohibited. Investment should only support practices or products that are not forbidden.

Objectives of Islamic Banking The objective of Islamic Banking is not only to earn profit but also to do good and welfare to the people. Islam upholds the concept that money, income and property belong to ALLAH and this wealth is to be used for the good of the society. The main objectives of Islamic Banking are as follows: 1. 2. 3. 4. 5. 6. To conduct interest free banking. To establish participatory Banking instead of Banking on debtor-creditor relationship. To invest through different modes permitted under Islamic Shariah. To accept deposits on profit-loss sharing basis. To establish welfare oriented Banking System. To extend operation to the poor, helpless and low income group for their economic enlistment.

7. To contribute in achieving the ultimate goal of Islamic economic system. 8. To facilitate the Islamic banking system in the country. 9. To create new entrepreneurs and to arrange required finance them. Evolution of Islamic Banking Islamic Banking comes into reality through a long theoretical exercise of several renowned Islamic scholars and economists. The first attempt to establish an Islamic financial institution took place in Pakistan in 1950. In the modern world, the pioneering role in establishing the first Islamic Bank in 1963 named Mit- Ghamar Saving Bank in Egypt at rural area of Nile Delta. As on today, there are many Islamic financial institutions operating through out the world covering both Muslim and non-Muslim countries of various socio-economic environment. The first Islamic bank in Malaysia was established in 1983. In 1993, commercial banks, merchant banks and finance companies were allowed to offer Islamic banking products and services under the Islamic Banking Scheme (IBS). These institutions however, are required to separate the funds and activities of Islamic banking transactions from that of the conventional banking business to ensure that there would not be any co-mingling of funds.

In Malaysia, the National Syariah Advisory Council additionally set up at Bank Negara Malaysia (BNM) advises BNM on the Shariah aspects of the operations of these institutions, as well as on their products and services. Legitimate Business Contracts for Islamic Banks The modes of mobilization in Islamic banks have derived from the overall permissible contracts in Islam. In what follows we fast describe the concept of Aqd or contract form business perspective and then discuss the legitimate forms contracts that can be used in Islamic banks for both deposit collection and their profitable employment. A business contract can be defined as the exchange of a thing of value by another thing of value with mutual consent. There are four element of an Aqd or contract: 1. 2. 3. 4. Contrat(Aqd). Subject Matter (Mabee). Price (Thaman). Prossession of delivery (Qabdh).

Common practices of Islamic banks in mobilization of funds The common practices of Islamic banks in the sources of funds may be described as follows: Current Accounts All Islamic banks operate current account on behalf of their client individuals and business firms. These accounts are operated for the safe custody of deposits and for the convenience of customers. There is little different between conventional banks as far the operation of current accounts is concerned. There are two dominant views about current account. One is to treat demand deposit as amnah (trust). A trust deposit is defined by the Jordan Islamic Banks as cash deposits received by the bank where the bank is authorized to use the deposits at its own risk and responsibility in respect to profit or loss and which are not subject to any conditions for withdrawals or depositing. Saving Account

All Islamic banks operate saving accounts. It must be pointed out that any return on capital is Islamically justified only if the capital is employed in such a way that it is expected to a business risk. Savings accounts at Islamic Banks Generally operate as follows: 1. Savings accounts are opened with the condition that deposits provide the bank with an authorization to invest. 2. Depositors have the right to deposit and withdraw funds. 3. The profits in savings accounts are calculated on the minimum balance maintained during the month. Depositors participate in the profits of savings accounts with effect from the beginning of the month following the month in which the deposits are made. Profits are not calculated with effect from the beginning of the month in which a withdrawal is made from the account. 4. A minimum balance has to be maintained in order to qualify for a share in profit. Investment Deposit Investment deposits are Islamic banks counterparts of term deposits or time deposits in the conventional system. They are also called profit and Loss-Sharing (PLS) Accounts or

Participatory Account. However they can be distinguished from traditional fixed term deposits in the following manner: 1. Fixed term deposits in the conventional system operate on the basis of interest while investment accounts in Islamic banks operate on the basis of profit sharing Instead of promising depositors a predetermined fixed rate of return on their investment the bank tells them only the ratio in which it will share the profits with them. 2. While fixed term deposit are usually distinguished from each other on the basis of their maturities investment deposits can be distinguished on the basis of maturity as well as on the basis of purposes as it is possible to give special instructions to the bank to invest a particular deposit in a specified project or trade. The main distinguishing characteristics of investment deposits can be described as follows: 1. Deposit holders do not receive any interest. Instead they participate in the share of the profits or losses. 2. Usually these accounts are opened for a specific period e.g. three months, six month, one year or more.

3. The return on investment is determined according to actual profit s from investment operations of the bank and shared in an agreed proportion by depositors according to the amount of their deposits and the period for which the bank holds them. 4. Generally speaking depositors do not have the right to withdraw from these accounts as is customary in time deposits in conventional banks. Islamic Financial Vehicles Islamic banks around the world have devised many creative financial products based on the risk sharing and profit sharing principles of Islamic banking. For day to day banking activities a number of financial instruments have been developed that satisfy the Islamic doctrine and provide acceptable financial returns for investors. Al-Mudaraba (Profit sharing) This implies a contract between two parties whereby one party the rabb al mal (beneficiary; owner or the sleeping partner), entrusts money to the other party called the mudarib (managing trustee or the labor partner). Important features of Mudaraba are as follows:

1. The division of profits between the two parties must necessarily be on a proportional basis and cannot be a lump sum or guaranteed return. 2. The investor is not liable for losses beyond the capital he has contributed. 3. The mudarib does not share in the losses except for the loss of his time and efforts. Murabaha This is the sale of a commodity at a price, which includes a stated profit, which includes a stated profit known to both the vendor and the purchaser. This can be called a cost plus profit contract. The buyer in deferred payments usually pays the price back. Under Murabaha the Islamic bank purchases in its own name, goods that an importer or a buyer wants and then sells them to him at an agreed mark-up. This technique is usually used for financing trade, but because the bank takes title to the goods, and is therefore engaged in buying and selling its profit derives from a real service that entails a certain risk and is thus seen as legitimate. Musharaka (Profit and loss sharing)

This is a partnership normally of limited duration formed to carry out a specific project. It is therefore similar to a western- style joint venture, and is regarded by some as the purest from of Islamic financial instrument, since it conforms to the underlying partnership principles of sharing in and benefiting from risk. In this case the bank enters into a partnership with a client in whom both share the equity capital and perhaps even the management of a project or deal and both share in the profits or losses according to their equity shareholding. Ijarah (Lease financing) Another popular instrument is leasing which is designed for financing an asset or equipment. It is a manfaah (benefit) or the right to use the asset or equipment. The lessor leases out an asset or equipment to the client at an agreed rental fee for a pre-determined period pursuant to the contract. Ijara Wa Iktina (Hire Purchase)

Equivalent to the leasing and installment loan, hire- purchase, practices that put millions of drivers on the road each year. These techniques as applied by Islamic banks include the requirement that the leased items be used productively and permitted by Islamic law. Muqarada This technique allows a bank to flat what are effectively Islamic bonds to finance a specific project. Investors who buy muqaradah bonds take a share of the profits of the project being financed, but also share the risk of unexpectedly low profits or even losses. Bai-Salam A buyer pays in advance for a specified quality of a commodity, deliverable on a specific date at an agreed price. This financing technique, similar to a futures or forward- purchase contract is particularly applicable to seasonal purchase but it can also be used to buy other goods in cases where the seller needs working capital before he can deliver. Istisna (Purchase order)

This is a sale and purchase agreement whereby the seller undertakes to manufacture or construct according to the specification given in the agreement. It is similar to bai salam the main distinction being the nature of the asset and method of payment. Istisna generally covers those things which are customarily made to order and advance payment of money is not necessary as required in bai salam. The method of payment in istisna is flexible. Bai-Muajjal The terms Bai and Muajjal have been derived from Arabic words Bai and Ajl. The word Bai means purchase and sale. The word Ajl means fixed time or a fixed period. Bai -Muajjal means sale for which payment is made at a future fixed date or within a fixed period. In short, it is a sale on credit. Bai-Muajjal may be defined as a contract between a buyer and seller under which the seller sells specific goods to the buyerat an agreed fixed price payable at a certain fixed future date in lump sum or within a fixed period by fixed installments. Hire Purchase under Shirkatul Melk

Shirkat means partnership. Shirkatul Melk means share in ownership when two or more persons supply equity to purchase an asset own the same jointly and share the benefit as per agreement and bear the loss in proportion to their equity, the contract is called Shirkatul Melk contract. Quard-Al-Hasan It is a virtuous loan. Through this mode, Bank provides loan to its customer for a certain period, which bears no profit/loss/compensation. Direct Investment Islamic Bank without the help/assistance of any client may directly invest its fund/capital in share, securities, business and industry. Profit and loss in this business is exclusively, the internal matter of the Bank. The concepts of equity and morality are at the root of Islamic banking .In Islam moral and equitable values from an integral part of the rules of law governing contractual and financial relations to such an extent that the relationship, which exists between equity law and relation, is

an organic rather than supplementary relationship. The importance of Islamic banking has increased dramatically over the past 10 years. The main differences between Western and Islamic style banking is the concentration on people and their businesses rather than on accounts it is a much more grass roots banking according to one expert. Activities of the SJIBL Mitford Branch Introduction of SJIBL, Mitford Branch: This branch was established 9th September,2001. It is situated at 173-174 Mitford road, Dhaka1100. It has been providing Islamic banking services for the customers of Mitford area. Objectives:

To provide Islamic banking service to the people within the commanding area. To expand business based on Islamic Shariah. To keep position in the competitive market. To contribute in profitability of SJIBL

Department of the Branch:

General Banking Department : Investment department Foreign exchange department

N umber of Accounts: Application AL-Wadiah Current Deposit (ACD) Mudaraba Savings Deposit (MSD) Mudaraba Short Notice Deposit (MSND) Doble Profit M.Savings Scheme (DPMSS) Education Deposit Scheme (EDS) FCD Hajj Palon Scheme (HAJJ) House Deposit Scheme (HDS) Total Account 1256 2073 116 225 29 2 14 2

InLand Doc. Bill Purchase (IDBP) INV Lakhopoti Dep. Scheme (LDS) Multiple Benefits M. S. Scheme (MBMSS) Monthly Deposit Scheme (MDS) Monthly Income Scheme (MIS) Millionaire Scheme 12 Yrs (MS12) Millionaire Scheme 12 Yrs (MS15) Millionaire Scheme 20 Yrs (MS20) Millionaire Scheme 25 Yrs MS25 Marriage Deposit Scheme (MSD) Mohor Deposit Scheme (MSD) M. Term Deposit Scheme (MTDR) Non Resident FC Depo. Dollar (NRFCD) TOTAL

748 38 43 4,345 79 167 209 89 148

806 13 10,402

Statement of Affairs on SJIBL Mitford Branch: Sundry Deposits Account No. 9020824001 9020824002 9020824006 9020824009 9020824013 9020824014 9020824020 9020824021 9020824022 9020824028 9020824029 Account Name Un Identified Entries S/D- Sundry Creditors S/D- Tax on Profit on Deposit S/D- Tax on Bill S/D- Excise Duty on Deposit S/D- VAT for LC Commission S/D- F. Correspondent Charges S/D- Margin on LC S/D- Margin on LG S/D- Risk Fund for HHD Scheme S/D- Risk Fund for Ijara Balance 740,855.00 1,499,964.54 2,119,387,.82 7,450.00 145,147.00 157,775.00 4,000.00 19,358,000.00 1,802,597.00 1,000.00 9,800.00

9020824030 9020824041 9020824042 9020824049 9020824093 9020824095 9020824116

S/D- Leased/Ijara Deposit S/D- VAT S/D- VAT for Banking Service Sundry Deposit- Others

34,900.00 4,363.00 8,5543.50 340,105.00

S/D- Tax at Source-Others

1,300.00

Risk fund Under SBIS

26,750.00

Risk fund Under HPSM

24,750.00

Total A list of Employees of the SJIBL Mitford Branch: SL. 01 02 03 04 05 06 07 08 09 10 11 Designation Executive Vice President & Manager Vice President & Deputy Manager Assistant Vice President First Assistant Vice President Junior Assistant Vice President Senior Executive Officer Executive Officer Management Trainee Office Junior Executive Officer Assistant Executive Officer Senior Officer

26,286,698.86

Number of Employer 1 1 1 2 3 2 1 1 2 3 2

12 13 14 Total

Officer Trainee Senior Officer Trainee Officer

5 1 4 29

Products of Shajalal Islami Bank Limited, Mitford Branch: Deposits: Shahjalal Islami Bank Limited accepts deposits on the basis of Mudaraba in the following types of accounts, and pays profit, like that of dividend in these accounts, except AL-Wadiah Current Account. The relationship between banker and customer is not debtor-creditor relationship of conventional banks. The depositor is a partner in business with Shajalal Islami Bank Limited. Customers deposit their fund in the following types of Accounts:

1. Mudaraba Short Notice Deposit Account 2. Mudaraba Savings Account 3. Mudaraba Term Deposit Account 4. Other Scheme Deposit Accounts Average 70% of profit earned by the bank is distributed proportionately among depositors annually. Investments Modes: To provide interest-free Banking Shahjalal Islami Bank has adopted the following modes of investment: 1. Musharaka (equity participation on the basis of sharing profit and loss)

2. Mudaraba (sharing of profit and loss in business where one of the partners provides expertise and management and other partner provides capital remaining inactive) 3. Murabaha (buying and selling of commodities goods etc. with profit) 4. Bai-Muajjal (credit sale with profit) 5. Ijara (leasing for rent) 6. Hire purchase or Shirkatul Melk 7. Bi-Salam (purchasing of agricultural products while in production and providing advance oney to the producers) 8. Istisna (purchasing of industrial products while in production and providing advance money to the producers). 9. Quard.

Computer Services: Shahjalal Islami Bank is computerized and provides the following services some of these services will be introduced soon. Shahjalal Islami Bank Limited introduced a few schemes, which are very popular:

Online services Automated Accounting Integrated System Signature Verification Any Branch Banking ATM Services POS Services SMS Push Pull Services 9. Other Delivery Channel Services (to be implemented)

Deposit Schemes:

Millionaire Scheme

Double the Money Scheme Monthly Income Scheme Monthly Deposit Scheme Hajj Scheme Mudaraba Bibaho Scheme (New Product) Mudaraba Cash Waqf Deposit Scheme (New Product) Special Term Deposit Scheme (New Product) Mudaraba Mohor Deposit Scheme (New Product) Mudaraba Shikhkha Deposit Scheme (New Product) Mudaraba Housing Deposit Scheme Mudaraba Lakhopoti Deposit Scheme Mudaraba Small Business Deposit Scheme

Investment Schemes:

Doctors Investment Scheme Education Investment Scheme

Executives Investment Scheme Marriage Investment Scheme Overseas Investment Scheme Household Durable Scheme Small Business Investment Scheme Housing Investment Scheme Small Enterpreneurs Investment program Medium Enterpreneurs Investment program Rural Investment Program (RIP) Car Investment Scheme CNG Conversion Investment Scheme

Services:

SJIBL VISA Card :

Card is considered as a new dimension of product resulting from technological development in the banking arena. In line with our affiliation with VISA International for VISA ATMs and POS, the following two products are launched broadening service products of the Bank to the clients: 1. 2. VISA Electron (SJIBL VISA Debit Card local) VISA Prepaid (SJIBL VISA Prepaid Card)

SJIBL VISA Debit Card: To a customer, My card, my money concept is used for Debit Card. Any accountholder of SJIBL can apply for a SJIBL VISA Debit Card against his/her AlWadiah Current Deposit (AWCD), Mudaraba Savings Deposit (MSD) or Mudaraba Short Notice Deposit (MSND) Account. He/she is fully authorized to enjoy the benefits of cash withdrawal from ATMs, liberty of shopping, dining, paying utility bills and having access account information through SMS, etc. round the clock. SJIBL VISA Prepaid Card (Local): SJIBL VISA Prepaid Local Cards are open to the customers even having no account with Shahjalal Islami Bank Limited. Cardholders can have the

card against prepayment and have access from anywhere in Bangladesh. SJIBL VISA Prepaid Local Cards are accepted locally at all VISA labeled merchant outlets, ATMs, etc. SJIBL VISA Prepaid Card (International): SJIBL VISA Prepaid International Cards are also open to the customers even having no account with Shahjalal Islami Bank Limited. Cardholders can have the card endorsing US Dollar paying against Travel Quota, Exporters Retention Quota or marking Lien of his/her FC Account. SJIBL VISA Prepaid International Cards are accepted world wide at all the VISA labeled merchant outlets, ATMs, etc. SJIBL VISA Prepaid Card (Dual): The Dual Card is a hassle free product, no need to carry two separate plastic cards for local and international card. Now, with one plastic card the Cardholders can enjoy all the benefits and make transactions locally & globally from their Prepaid card account at all the VISA labeled merchant outlets, ATMs, etc. SJIBL VISA Souvenir Card (Gift Card Local): SJIBL Souvenir Card is a very attractive and stylish product. Like a Gift Card, SJIBL Souvenir Card can be used by anyone wishes to. The intending customer may have the card instantly or may customize the card as required. The SJIBL Souvenir Cards are accepted locally at all the VISA labeled merchant outlets, ATMs, etc.

Usage Limit Description Cash withdrawal limit (total) Cash withdrawal limit (amount) Balance checking Mini statement printing PIN change Invalid PIN retry count Card usage limit in ATMs (total)

Transaction Limit 4 times per day Tk. 20,000 per day 4 times per day 2 time per day 2 times per day 3 times per day 10 times per day

SMS Service :

Welcome to the convenience of accessing your banking needs from anywhere anytime. Shahjalal Islami Bank again fulfilled the demand of time in the era of modern banking technology by introducing the Mobile banking i.e. SMS / Push Pull Service. We offer a range of ways for you to access and manage your money.

Mobile Banking is a secured & flexible solution that delivers the banking services to its customers through a range of mobile devices using SMS / Push Pull technology. It provides banking services to the registered clients access to account information and real-time transaction capabilities from the mobile phones at a true Anywhere, Anytime, Anyhow convenience. As a leading private sector bank in Bangladesh the Shahjalal Islami Bank Limited presents the Mobile banking i.e. SMS / Push Pull service. Services: 1. 2. 3. 4. 5. 6. 7. 8. Balance Inquiry Cheque Book Request Cheque Leaf Status FC Rate Information Cheque Stop Payment Instruction Statement Request by Courier/Post Statement request by E-mail Last Three Transaction Statement

9. Help inquiry 10. PIN Change

GP Bill Collection:

Grameen Phone subscribers availing the service to pay their bills, advances, security deposit and other related charges through all branches of Shahjalal Islami Bank Limited. Remittance:

Kushiara Western Union Swift Service

Kushiara: Kushiara Money Transfers a definition of safety and reliability and a popular Money Transfer Company in United Kingdom (U.K.). Kushiara offers Instant Cash next day collection from

Bank counter at most cities in Bangladesh and Quick Credit to beneficiarys account in all over the Bangladesh. Western Union: Western Union a fast, reliable and convenient way to send a money transfer Western Union Financial Services Inc. U.S.A. is the number one and reliable money transfer company in the world. This modern Electronic Technology based money transfer company has earned world wide reputation in transferring money from one country to another country within the shortest possible time. Shahjalal Islami Bank Limited has set up a Representation Agreement with Western Union Financial Services Inc. U.S.A. Millions of people have confidence on Western Union for sending money to their friends and family. Through Western Union Money Transfer Service, Bangladeshi Wage Earners can send money quickly from over 280,000 Western Union Agent Locations in over 200 countries and territories world wide- the worlds largest network of its kind, only by visiting any branches of Shahjalal Islami Bank Limited in Bangladesh.

The money sent by your loved ones is very special to you indeed. So, at Western Union, we offer the following benefits: Reliability: Our customers have benefited from our electronic money transfer for over 150 years. Each transfer can be tracked electronically to make sure that you receive the money your loved one has sent. Speed: When your loved one sends you money, within minutes you can receive it in Bangladesh. Convenience:

Bank account is not required! Just go to a Shahjalal Islami Bank Limited branch anywhere in Bangladesh offering Western Union Money Transfer. Thensimply fill a form and collect your money.

Shahjalal Islami Bank Limited has 26 such branches all over Bangladesh and Western Union has over 280,000 agent locations across 200 countries and territories.

3 easy steps to receive your money

Your loved ones deposit the money at any Western Union Agent location and get a receipt with MTCN. He/she then informs you about the amount sent (sender name, amount, sending country, receiver name and MTCN). You go to the nearest Shahjalal Islami Bank Branch with a valid identity card. You fill a simple form and receive the money.

SWIFT Service Shahjalal Islami Bank Limited is a member of the society for Worldwide Inter Bank Financial Telecommunication (in abbreviation S.W.I.F.T). SWIFT is the industry-owned co-operative supplying secure, standardized messaging services and interface software to nearly 8,100 financial institutions in 207 countries and territories. SWIFT members include banks, broker-

dealers and investment managers. The broader SWIFT community also encompasses corporate as well as market infrastructures in payments, securities, treasury and trade. General Banking: Financial institution/ intermediary that mediates or stands between ultimate borrowers and ultimate lenders is knows as banking financial institution. Banks perform this function in two ways- taking deposits from various areas in different forms and lending that accumulated amount of money to the potential investors in other different forms. General Banking is the starting point of all the banking operating. General Banking department aids in taking deposits and simultaneously provides some ancillaries services. It provides those customers who come frequently and those customers who come one time in banking for enjoying ancillary services. In some general banking activities, there is no relation between banker and customers who will take only one service form Bank. On the other hand, there are some customers with who bank are doing its business frequently. It is the department, which provides day-to-day services to the customers. Every day it receives deposits from the customers and meets their demand for cash by honoring cheques. It opens new accounts, demit funds, issue

bank drafts and pay orders etc. since bank in confined to provide the service everyday general banking is also known as retail banking. General Banking Section of a branch is designed

To serve the general people for saving money To ensure smooth transaction for commercial people and To ensure security of preaches wealth of the clients and also for all other important activities.

The general banking involves the following activitiesAccount opening One cannot be a customer of the bank without opening an account. Account opening is an agreement between the customer and the bank. The form of account opening acts as a contract evidence. So account opening is one of the most important activities of a bank. The rules and regulations for opening of an account can vary according to types of accounts.

Types of Accounts One cannot imagine the banking business without deposits. So the most important activity of the commercial bank is to receive the deposits from the customers Shahjalal Islami Bnaks deposits can be divided as follows i. AL-Wadiah Current Deposit For private, individuals, merchants, traders, importers and exporters mill and factory overset this type of account is advantageous. The minimum deposit of Tk.5000 for opening of a current account is required with reference. The benefits of current account are as follows

Statement of account on monthly basis/any time. Free checkbook Statement by fax on demand Any number of transactions a day.

ii. Mudaraba Savings Deposit There is restriction on withdrawals. Frequent withdrawal is prohibited. The saving account is primarily for small-scale savers. The main objective of this A/C is promotion of saving money. Highlights of the Account

Frequent withdrawal is not encouraged. Minimum amount of Tk.2000.00 is required as initial deposit. Normally withdrawal is not allowed more than one time in a week

iii. Mudaraba Short Notice Deposit (MSTD) The Bank offers more profits in the short-term deposit than savings account. The depositors must keep their money for at least six months to get the profit. Generally it is suitable for various big companies, organizations and govt. departments

iv) Mudaraba Term Deposit Receipt (MTDR) When an account of cash is kept in the bank for a fixed period of time these deposits cannot withdraw money from the bank before the maternity of a fixed period. When the depositors open these types of account the banker issue a receipt acknowledging the receipt of money, on deposit account. For three and six and twelve months the rate of interest is 12.5%, 12.75%, and 13% respectively. v) Monthly income scheme: It is a monthly income scheme that really makes good sense. A sure investment for a steady return. Highlights of the Scheme:

Minimum deposit TK, 50,000.00 and profit will be TK, 450.00. Higher monthly income for higher deposit. The scheme is for a 5-year period.

Objectives of the scheme

The depositors have to fill up forms for opening this account. The receipt, which is provided by the bank to the customers, is not transferable. The Bank will not provide profit to means if this deposit is withdrawer within one year of opening the account.

vi) Mudaraba multiple Deposit scheme Investment leads a country to industrialization. But saving is the main source of investment. Without saving a country cannot build up capital. For this reason saving is called the skeleton of development. This is a nine years deposit, which increases the deposit more than triple. Shahjalal Islami Bank offers mudaraba multiple savings by creating more conscious and encouraging people to save. vii) Hajj Deposit Scheme:

Hajj deposit at monthly installment from 1(one) year to 25 (twenty five) years are accepted under the above scheme to enable the account holder to perform hajj out of the accumulated saving with profit. vii) Money Grower Money gradually grows in this account. It is a monthly savings scheme. It secures the future with ease. A small saving today will provide comfort tomorrow. There are several types of Money Grower Scheme which are given bellow: Monthly Deposit Scheme (MDS) Savings Period and Monthly Installment Rate the savings period is for 5, 8, or 10 years. Monthly installment rate is: Millionaire Scheme 12 Yrs (MS12) Savings Period and Monthly Installment Rate the savings period is for 12, 15, 20, or 25 years. Monthly installment rate is:

Account Closing: First a customer has to submit an application with his/her signature mentioning that he/she wants to close his/her A/C. Then the signature will be verified by the officer. Customer has to certify by different department (Advance, Foreign Exchange department) of Bank that he/she has no liabilities to the Bank. After that the Customers A/C is debited and then Bank issues a Pay Order in the name of A/C holder. Account Transfer: Customer has to submit an application mentioning that he/she wants to transfer his/her A/C to his desired Branch and the officer will verify the signature, Customer has to be certified by different department of Bank that he/she has no liabilities to the bank. Then total particulars of A/C holder will prepare and sent to the Customers desired branch. Liability of Recognizer is secondary and account holder is primary. General Practice at Regarding Accounts, in Account Opening Register:

After fulfilling all the requirements for opening account necessary entries are given in the account opening register. There are several registers for several accounts as MSD, ACD, SND, MDS and MTDR etc. Date of opening name of the account holder, nature of business, address, initial deposit, and introduction, and various informations are recorded in that register. New accounts number is given from the list of new numbers provided by the computer department. Cheque Book: Cheque book is issued to the new customer after opening account. Two separate cheque books are given for current and saving accounts. AWCA accounts Cheque book consists 25 and 50 leafs, while MCA account Cheque book has 10 leafs. There is a cheque book issue register in this regard; where Cheque book number, leaf number, date of issue etc. information are kept. All the necessary numbers are the sent to the computer department to give entry in the program. Pay Order (PO): Pay Order an instrument, which is used to remit money with in a city thorough banking channel the instruments are generally safe as most of them are crossed.

Clearing: As far safety is concerned customers get crossed check for the transaction. As we know crossed check cannot be encased from the counter rather it has though been collected through banking channel i.e. clearing. A client of SJIBI received a check of another bank, which is located within the clearing range deposit, the checks in account at SJIBL New SJIBL will not the money until the check is honored. Transfer: Transfer delivery is a Cheque collection procedure among internal branches within the Clearing House. When a Cheque is deposited to another Branch Office, then collecting branch on that date send the Cheque to their Local Office, finally send that Cheque to the respective branch and takes necessary action for honoring Cheque. If the Cheque is dishonored then authorized branch send the Cheque to the local office and Local Office send that Cheque to the collecting branch on the collecting date.

Here Clearing house function is not required because transactions occur among the same bank between several branches. Outward Bills for Collection (OBC): Customers deposit cheque, draft etc for collection attaching with their deposit receipt. Instrument within the range of clearing are collected through local clearing house but the other which are outside the clearing range are collected through OBC mechanism. A customer of SJIBL principal branch local office Dhaka is depositing a check of Sonali Bank Coxs-Bazar. New as a collecting bank SJIBL principal branch will perform the following tasks:

Received seal on deposit slip. SJIBL local office principal branch crossing indicating them as collecting bank. Endorsement give payees A/C will be credited on realization. Entry on register from where a controlling number is given.

Collecting bank can collect it either by its branches of by the drawers bank they will forward the bill then to that articulate branch. OBC number will be given on the forwarding letter. Inward Bills for Collection (IBC): In this case bank will work as an agent of the collection bank branch receives a forwarding letter and the bill. Next steps are:

Entry in the IBC register, IBC number given. Endorsement given- our branch endorsement confirmed. The instrument is sent to clearing for collection. Miscellaneous creditor A/C.

Internship position & Duties Throughout my internee period I have worked with more or less all the CSO (Customer Service Officer) and try to help at my level best to help them in their work. So basically I know more

about general banking. The tasks that I have done throughout my internee period are given below: Account Opening Section: I have started my internee with responsibility of Customer Service Officer. I was assigned to work with account opening department. In a whole day I have to open more than 10 accounts. Customer account opening is a lengthy process. If the customers have the documents that she/ he is needed to open that particular; he or she must fill an account correctly. If there is any problem found in the fulfillment of the form is wrongly filled, the form will be return on next day. So the form must be filled correctly. If all the things are right, the CSM give the permission to open the account. They have to fill up a KYC (Know Your Customer) from to have more idea about the customer. The main purpose of this from is to give all necessary information regarding the account, like the charges, benefits and if any specific inquiry the customer ideas. I also open FDR account, DPS, different type of account like

Mudaraba Short Notice Deposit

Account Mudaraba Savings Account Mudaraba Term Deposit Account Other Scheme Deposit Accounts

The process of opening an account is given in the flow chart below: Clearing Section: I have worked total more than 7 days in this section. The main responsibilities was received several cheques from their clients. I also attached in the front side of the cheque clearing seal and at the back side endorsement seal. My responsibility to ensure account number, account holder name, which banks cheque etc. After confirming this I sent this cheque to my boss. He was responsible for completing the other tasks. Provide information of all types customers query:

I also provided information to all type of customer queries. Each day many people come to the branch with various types of problems. I tried my best to give them the proper information and try to solve their problem. Some of the information that I provided are given bellow: Account opening requirements, DPS related information, FDR information, some type of loan facilities different type of debit card related queries and their benefits. Give instruction for address change, signature change, and mandate instruction, nominee change, and account closing information, DPS closing information, FDR closing formalities, pay order, document issue and all type of queries. I also gave information of western union money transfer. I used to give information, like from which country the money can be sent and in which banks money can be received. I usually tell about the formalities or requirements to be maintained to receive the money. Learning Points:

I have learnt so many things about the banking sector especially Islamic banking system. Now, it is very clear to me how Shahjalal Islami Bank Limited operates their operation in this country. I explain this as follows:

How to open their several account in their bank? What are the requirements for opening their account? How to provide information to their client? How clients can gather their account statement and know to balance? What are the procedures to close an account? How cash sections provide the service to their clients? How clearing house operates their operation? I was not well informed about PO but after the completion of internship program the mechanism of this has been clear to me. How to prepare different companys salary sheet by using their software? Finally, I learned how to prepare an internship report?

SWOT Analysis, Findings, Recommendation and Conclusion

SWOT Analysis of SJIBL, Mitford Branch: Strength:

Fully computerized accounts maintenance. Money counting machine for making cash transaction easy and prompt. In SJIBL Bank SWIFT is being used for foreign trade related operations like letter of credit, fund transfer, guarantee, etc with optimum security. Well decorated and air conditioned facilities. SJIBL has a well-diversified pool of human resources, which is composed of people with high academic background. Also, there is a positive demographic characteristic- most employees are comparatively young in age yet mature in experience. SJIBL provide ATM debit card and nonstop banking facilities. Structural set up and business location is strategic. Wide product line Bank is very alert to preserve the asset quality of the bank. Continuous training both at home and abroad is going on develop the skill of human resources.

Shahjalal Islami Banks assets position is quite satisfactory

Weakness:

Limited Market Share. Absence of an upgraded website. Lack of setting arrangement for the waiting customers. Sometimes the Customer Service Officers were so busy that it creates delay to the customer service. And at the end of the day the closing is also delayed.

Opportunity: Here the opportunity means an area of buyer need or potential interest in which a bank can perform profitably. If the management can use the continuous support properly it can enjoy huge opportunity for improving its growth. Other opportunities are

Expansion of new area of investment

Credit card business Regulatory environment favoring private sector bank. Technical support to small Scale industries (SSI) in order to enable them to run their enterprises successfully. SME and Agro based business. Besides, the Bank is to provide full range of commercial banking services.

Threat: The environmental threat is a challenge posed by an unfavorable trend or development that would lead to deterioration in sales or profit. Banks other threats are as follows

Number of potential competitors in home and abroad is increasing day by day. Restless political condition in Bangladesh, such as Strike threats the prosperity of Bank. Market pressure for lowing Profit rate. The bank must be bound to follow the rules of central Bank.

Findings While working on Shahjalal Islami Bank Limited, Mitford Branch, I have attained a newer kind of experience. After collecting and analyzing data I have some findings. These findings are completely my personal view to research work.

This bank started on-line service newly. As a resulted customers are not getting the full service by the on-line service. Sometimes they have to face problem with on-line account. . General Banking Division is an efficient department. They are very much prompt to give decision to their valued client. They never keep any things pending. The employees of the bank cannot provide effective and efficient services to the customers because of lack of UPS facility & Load-shedding. The number of human resources in the Computer section is really insufficient to give services to huge number of customers.

Shahjalal Islami Bank Limited has also shortage of efficient management information system.

Recommendation I have the practical experience in SJIBL for only three months. Shahjalal Islami Bank Ltd introduces a new dimension of business among the local bank in the financial market of Bangladesh in Retail Product Management. But in the complex business environment and diversified business world these products cannot meet the customer needs. Today, customer classes are vibrant and it is difficult to keep the customers without an appropriately designed and also is not properly market driven. Developing a market driven product management system is essential for any company if the company would like to win the competitive condition and would like to survive in futuristic competitive market setting. In this regard, following specific recommendations are forwarded for the development of product management of Shahjalal Islami Bank Ltd.

Officials whom are involved in Customer Services should be more trained properly. Because some time they cannot give proper suggestions to the customer queries. Though they try to give their best. Their jobs should be mentioned more frequently They should be made somewhat free from doing business Link between Customer Service Officers and Customer Service Manager should be easier Number of ATM booth can be increased Relationship between Bank and customer should be increased Charges and fees may be reduced for more customer satisfaction The website of SJIBL should upgrade regularly Last but not the list, the employees must be motivated when they do something good and creative.

Conclusion Shahjalal Islami Bank Ltd, Mitford branch is one of the most potential Islami banks in the Islami banking sector. It has a large portfolio with huge assets to meet up its liabilities and the

management of this bank is equipped with the expert bankers and managers in all level of management. So it is not an easy job to find out the drawbacks of this branch. But the branch needs more employees for its substantial growth. I would rather feel like producing my personal opinion about the ongoing practices in Mitford Branch. Shahjalal Islami Bank limited is a leading Private Islami bank in Bangladesh with superior customer bases that are loyal, faithful, worthy towards the bank. The service provided by the young energetic officials of the Shahjalal Islami Bank Limited is very satisfactory. As an Islami bank SJIBL has to follow the rules of Bangladesh bank despite the fact that these rules sometime restrict the foreign business to some extent. During my internship in this branch I have found its General Banking, Investment department & foreign exchange department to be very efficient; therefore this department plays a major role in the overall profitability of the branch and to the Bank as a whole. The Banks drive towards market leadership as well as quality in choosing business will continue in the coming years although competition is intensified with the opening of more financial institutions. The Bank is optimistic that the volume of business will increase in future through pragmatic and market friendly policies. The Bank shall continue to explore new Branches for

Banking. We shall endeavor to adopt customer-oriented policies and introduce new techniques that will help to earn profit and increase greater confidence of the existing/ prospective customers. If Shahjalal Islami Bank Ltd, Mitford Branch adopts professionalism within the frame work of Shariah, they will be able to earn handsome Halal Profit and higher return to the depositors and share holders. Ultimately, public will get more confidence on this type of Banking. Bibliography Reports: 1. Prospectus of Shahjalal Islami Bank Limited. 2. Annual Report 2011 of Shahjalal Islami Bank Limited. 3. Brochures of Shahjalal Islami Bank Limited. Web Sites: 1. www.shahjalalbank.com.bd

2. www.bangladesh-bank.org