6/25/2012

QoS Background

QoS and Interconnection Status of STM Telecom Sanchar

QoS is a mechanism to control the performance, reliability and usability of the services. It is necessary to look at delivery of QoS, mainly from the customer's point of view. It is essential to meet the QoS standards and parameters set by the regulatory body and maintain the same on a regular basis. Coverage, Accessibility (including GoS) and Voice Quality are the main parameter ratings for QoS.

Half Day Workshop on Issues on QoS and Interconnection in Telecommunications

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Interconnection Background
Interconnection between telecommunications networks is the key to unlocking unlimited value and reach of customers and people to any place or any network in the Country. All telecommunication operators exist to interconnect. The purpose of interconnection is to ensure end-to-end service connectivity and to enable end user customers of interconnected operators to establish communication with each other. Nepal Telecommunications Authority (NTA) has made it mandatory for all operators to interconnect among each other through point of interconnection.

Organization History
License awarded in Nov 2003 by NTA Obligation to setup and operate 1068 PCOs in un-served VDCs of Eastern Development Region of Nepal Project Milestone Completion February 2007 Corporate Office Kathmandu Regional Office Biratnagar, Pokhara and Kohalpur 18 Regional Collection and Support Centers Total Manpower 90

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Subscriber Base
PCO installed and operated 2016 Subscriber Lines 3165 Wireless Subscribers 155 Internet Users 126 More than 5,000 subscriber in total Targeted 100,000 LMS subscribers in the new network
Superior Voice Quality by the use of :

QOS Progress
Satellite Access Technique with Minimized Delay and ITU Standard Algorithms G729 and G728 High Data Rate Downlink > BROADBAND Low Power Consumption > Lower Costs for Solar Panels Compact Unit > Easy Transportation and Installation Fewer Parts > High Reliability PLEASE NOTE : Rural should NOT mean Low or BAD Quality ! The rural user wants good voice quality & fax service today, and currently, rural people are seeking good Internet access. Circuit based system has been replaced by packet based system for better throughput DVB-RCS mesh technology has been implemented for reduction of jitter

Confidential & Proprietary .

Confidential & Proprietary .

6/25/2012

Current Network
Network present in about 52 districts 728 VDC covered More than 5,000 PCOs and Subscriber lines Soft launch of Limited Mobility Services in 7 licensed districts has been carried out
Customer Care 7 8 9 Billing Complains and Redressal 10 11 12 13 14 15 Network Performance Parameters S.N. 1 2 3 4 Parameters Service Access Delay

QoS Parameter for PSTN network

Benchmark <15 Sec >90% <3% Q2 (Kartik to Poush) 11.35 99.5 0.62 95% 91% 95% 90% By next working day Next working day Minimum two working days <1 >99% 90% >90% >85% >85% >90% >90% 90% 100% 100% 99% 100% 87% 100% 97.67% <1 98%

Call Set-up Success Rate Call Drop Ratio Call Completion Ratio - Domestic (same network only) - Domestic (Other network) - International

5 6

Response time to the customer for Assistance - % of calls answered by operator (voice to voice) Promptness in attending to customers request (95% of request) - Service Disconnection - Additional Facility Billing Complaints per 1000 bills issued per month % of billing complaints cleared within a month. % of customers satisfied with the network performance, reliability & availability % of customers satisfied with the provision of service. % of customers satisfied with billing performance. % of customers satisfied with the help/ enquiry services. % of customers satisfied with the maintainability. % of customers satisfied with the offered supplementary services Over all customer Satisfaction

Confidential & Proprietary .

Confidential & Proprietary .

Quality of Service Parameters for Internet Service

Parameters S.N. 1 2 3 Network Performance 4 5 6 7 9 Fault Incidence and Repair 10 11 12 13 Billing Complaints and Redressal 14 15 16 Customer Perception Regarding the Service 17 18 19 20 Parameters Service activation time Time to connect Number of attempts for successful connection Node unavailability Mean time to restore Throughput based on local content Dialup port contention ratio No of fault incidences per 100 subscribers per month. Fault incidences repaired within 24 hours Fault incidences repaired within 48 hours Fault incidences repaired within 72 hours Billing complaints per 100 bills issued in one billing cycle % of billing complaints cleared within 24 hours % of billing complaints cleared within 1 week % of billing complaints cleared within 2 weeks % of customers satisfied with the network performance, reliability and availability. % of customers satisfied with the provision of service. % of customers satisfied with billing performance. Overall customer satisfaction Benchmark < 24 hrs < 60Sec Maximum of 3 < 30 min. in a month < 3 days > 90% of defined rate in 95% of access time Not less than 1:10 <3 90% 95% 99% Not exceeding 2% 80% 90% 99% 95% 95% 95% 90% 96 95 98.25 97.5 0.5 99 99.8 1 99 Q3 (Magh to Chaitra) 1 6

Interconnection and Capacity

44 E1 interconnection with NDCL 4 E1 interconnection with NCELL 2 E1 interconnection with UTL IP interconnection done with SMART 1 E1 interconnection with NSTPL IP connection with CCNEP for data service

Confidential & Proprietary .

Confidential & Proprietary .

Hurdles regarding issues of QoS and Interconnection

Interconnection A rural operator has to rely on the large operators network. In this scenario, QoS is directly linked with the interconnection partners. The interconnection issues have direct repercussions on the rural operators network. Interconnection Usage Charge High interconnection charges for International and Domestic traffic. Threats Small area intense competition, Grow or die but is huge investment justified, Political instability. The service providers have to incur a huge fixed cost for expansion. Achieving break-even under these circumstances may prove to be difficult. Huge migration results in incoming.

Recommendation
STM Telecom Sanchar, as a rural telecom operator, has experience dominance from large operators, be it interconnection usage charge or network capacity. A good regulatory framework can create an environment that encourage timely conclusion of interconnection agreements and resolve disputes when they arise. STM Telecom Sanchar has, for many years, been requesting for redefining the Interconnection Regime so as to have an Asymmetric Interconnection for calls originating and terminating in the rural network.
Confidential & Proprietary .

Confidential & Proprietary .

6/25/2012

Thank You

STM Telecom Sanchar Private Limited Thirbam Sadak (5), No. 768/47, Baluwatar Kathmandu, Nepal Phone: +977-1-4445981, 4446382 Fax: +977-1-4419366 Email: info@gramintel.com Website: www.gramintel.com

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