Beruflich Dokumente
Kultur Dokumente
Programme
Introduction
Bill Blyth
Differences in fieldwork standards
Penny Steele
Other standards
Debrah Harding
STANDARDS OPERATIONS
STANDARDS OPERATIONS
As the worlds oldest National Standards Body, BSI has over 100 years experience of bringing together professionals and their viewpoints and facilitating consensus. Any standard is a collective work. Committees of manufacturers, users, research organizations, government departments and consumers work together to draw up standards that evolve to meet the demands of society and technology. British Standards staff act as secretaries to these committees and project manage the production of standards.
STANDARDS IN ACTION
Balancing producer and user interests, standards: Are market led Reflect all interests, including SMEs, consumers and government Promote fair competition and counteract unhealthy concentrations of economic power Reduce development, production and transaction costs, for established businesses and new entrants to market Increase the diversity and quality of suppliers for both producers and consumers Are produced and promulgated in the public interest Include Health & safety, environmental and quality aspects are given special consideration in drafting of standards Provide a basis for rationalization in industry
BENEFITS OF STANDARDS
Standards generally provide assistance to companies: Sharing best practice, so designers can focus on real product enhancement Setting benchmarks for performance, quality & safety Establishing parameters for interchangeability Making transparent technical requirements that innovative products must meet to gain global market acceptance Reducing risk/costs Most standards are voluntarily and agreed as a result of processes of public consultation BS delivers to create a strong and robust position as the standards provider to priority market sectors Helping to make life simpler and to increase the reliability and the effectiveness of many goods and services we use. For example, the physical characteristics and format of credit cards is set
out in standard number BS EN ISO/IEC 7810:1996. Adhering to this standard means that the cards can be used worldwide.
Acceptance
NWIP
NWIP
Acceptance
Stage 32
CD
Public Comment
Enquiry
DIS
Approval
Approval
FDIS
British Standard
Education
BSI provides Standards training within number of areas such as:
An Introduction to the Standardization Process, Drafting Standards, Legal Aspects of Standards, IEC and CENELEC Today, Influencing and Persuading in the Standardization Environment, Understanding European (CEN) Procedures, Understanding International (ISO) Procedures, Working Across Cultures, Environmental Aspects, Chairing Meetings
BS 7911 has long provided the UK Industry Best Practice and the ability to audit. In January 1996 the Market Research Quality Standards Association (MRQSA) published the Service Standard for Market Research1). This document had been developed by a consortium of professional bodies representing UK market research buyers and suppliers. BS 7911 has long been used for Market research activities and was revised in 2003. At the same time ISO recognised the importance of developing International Standards within the area and launched ISO/TC 225 which first met in July 2003 .
BS ISO 20252:2006 Market, opinion and social research Vocabulary and service requirements
After a little over two years of development work 22 participating member countries developed an International voluntary standards and other documents specifying auditable requirements for the
industry. ISO 20252:2006 Market, opinion and social researchVocabulary and service requirements ISO 20252 shall be adopted as a British Standard and by May 2007 shall withdraw completely BS 7911 The requirements of ISO 20252:2006 are similar to many of those in BS 7911:2003 The benefits of International Standards are that they could overcome barrier to trade and promote from movement of goods and service.
M/370 . Approval of Mandate and creation of a new BT/TF Business Support Services.
It has been identified that services are crucial to the European Internal Market. They are everywhere, accounting for between 60 and 70% of economic activity in the European Union The new Standardization Mandate M/370 asks CEN to develop a European normative document which should include the following principles: the customer approach the obligation for the provision of service to be clear and transparent the matching of supply with customer needs a fair price for the service reciprocal commitment of the parties . service providers/business constant improvement of the service for the business.
Any questions?
Thank you
Alex Price E-mail: alex.price@bsi-global.com Website: http://www.bsi-global.com/
ISO 20252
Market, opinion and social researchvocabulary and requirements
Data collection
(except fieldwork management)
Overview
The UK delegation lead the data collection sub committee Our main aim was to ensure that the fieldwork standards had minimum prescriptive requirements : particularly in terms of interviewer training and validation levels This was no mean feat!
The fieldwork requirements of the new ISO 20252 includes all the key elements of the BS7911: 2003 However they are less detailed and prescriptive Due to this being an international standard we had to recognise and acknowledge how fieldwork is carried out in all the different countries Hence the standard had to be more general than currently in the UK
Obviously any company can exceed these standards as many currently do and you may choose to keep some or all of the old mandatory requirements in your procedures and systems
Other Standards
Debrah Harding, MRS
Other Standards
Self-regulated Codes Compliance Legislation
Self-regulated Codes
BS 7911 requires adherence to MRS Code of Conduct ISO 20252 does not require adherence to any particular Code of Conduct ISO 20252 does not cover all topics included in self-regulated Codes e.g. nonresearch activities (so called Category 6)