ENG4C: Business Writing Portfolio

In this unit, you will focus on professional writing. Writing for business purposes is an important life skill which you will constantly use in your lifetime. For this unit, you will create a business portfolio. You will prepare and submit both a rough draft and final typed copy of the following items: 1) Personal Resume 2) Cover Letter 3) Letter of Complaint 4) For Sale Ad Submit all four pieces, with any rough work and rough copies, on or before __________________________, 2014.

Resume Template

Full Name
Street Address, City, Province Postal Code Phone Number E-Mail Address

Education Dates Name of High School City, Province Achievements

Work and Volunteer Experience Dates Position Title Company Name Description of responsibilities at this job (1-2 sentences).

Dates

Position Title Company Name Description of responsibilities at this job. (1-2 sentences).

Extra-Curricular Activities and Achievements Dates Activity/Achievements Interests List your interests Description of activity or achievement

References Name Position, Company Phone Number E-Mail Name Position, Company Phone Number E-Mail Name Position, Company Phone Number E-Mail

Douglas Smith
320 Cedar Glen Ave., Mississauga, ON L5J 1K7 (647) 902-9022 dsmith@gmail.com Education 2010-Present St. Joseph Catholic Secondary School Mississauga, Ontario Honour Roll (Grade 9 and 10) Math Award (Grade 10)

Work and Volunteer Experience February 2012 Present Customer Service Representative Best Buy Canada Handled customer inquiries and concerns while out on the sales floor. Responsible for inventory counts.

May 2011 August 2011

Soccer Coach Mississauga Soccer Club Planned drills and practices for 12 year old boys soccer team. Coached team and developed strategy on game day.

Extra-Curricular Activities and Achievements March 2011Present Band Member Guitarist for the band, Scream Team

Interests Soccer, Music, Dancing, Computers and Travelling References Michael Ford Manager, Best Buy 905-199-7979 mford12@bestbuy.ca Daniela Stark Director, Mississauga Soccer Club 647-333-8933 msc@gmail.com Bridget Lafelle Teacher, St. Joseph C.S.S. (416) 822-2147 bridget.lafelle@dpcdsb.org

Cover Letter Template

November 8, 20131 Kiara McLane Manager, Starbucks 52 Mavis Road, Mississauga, Ontario L4T 7M72 Dear Ms. McLane3, I am a grade 11 student at St. Joseph Catholic Secondary School. I am writing to you to express my interest in joining your staff. I read your job posting for a barista on monster.ca. I feel that my skills set and experience would make me an excellent barista for Starbucks.4 As a barista, it is important to have good social skills to interact with customers. At my school, I have had the opportunity to develop these skills effectively. Last spring, I volunteered as the snack shop vendor at my school. During my lunch I would sell snacks to my fellow students. I had the chance to not only deal with transactions, but to enhance my sociability. I feel that these skills will be an asset at Starbucks, a company which prides itself on customer service.5 I also have some experience in the coffee preparation industry. When I was in grade 9, I worked at Tim Hortons for a day on Take Your Kids to Work Day. Working under my mothers supervision, I prepared several orders, including regular coffee, caf lattes and cappuccinos. Both the manager and customers were impressed with how quickly and adequately I addressed orders. 6 Another reason why I would be a good fit for Starbucks is my ability to work well with others. As a member of a rock band, I have collaborated with other members by writing songs and performing on stage. This skill is transferrable to the Starbucks environment because I notice that the baristas and cashiers work together to deliver the best service to customers. I feel my experience in a band has provided me with the vital skill of teamwork. 7 Thank you for taking the time to look at my application. I look forward to the opportunity to meeting with you to further discuss my suitability for this job. Please feel free to contact me at (647) 902-9022.8 Sincerely,

D Smith
Douglas Smith9
1 2

Date of letter (can be placed either at right margin or left) Employers name, business, address 3 Salutation (Dear Ms. McLane) 4 Introduction Paragraph: Introduce yourself; the job youre applying for and reasons why youre good for the job, 5 State one reason why you would be good for this job and EXPLAIN WHY. 6 See footnote 5 7 See footnote 5 8 Concluding Paragraph: Thank the employer and request further contact. 9 Your full name sign with blue or black pen above

Cover Letter Draft

Choose one of the following job opportunities and write the cover letter that will accompany your resume. Swiss Chalet Position: Waiter/Waitress Contact: Jose Fernandez Hiring Manager, Swiss Chalet 23 Gore Road, Sudbury, ON P5X 1K7 Job Listings Wal-Mart Position: Cashier Contact: Shelly Martin General Manager, Wal-Mart 150 McEwan Drive, Sudbury, ON P7E 2YE Chelmsford Centre for Recreation and Wellness Position: Winter Camp Counselor Contact: Doug Freeman Human Resources Town of Chelmsford 14111 Regional Road 50 North Chelmsford, Ontario P8G 2V2

Cover Letter Template (fill in details here like you would for an essay outline)

Date and Contact Information

First Paragraph: Salutation + Declaration of Interest

Second Paragraph: One reason why you would be good for this position (skills, experience or interests) with explanation (examples) Third Paragraph: One reason why you would be good for this position (skills, experience or interests) with explanation (examples) Fourth Paragraph: One reason why you would be good for this position (skills, experience or interests) with explanation (examples Fifth Paragraph: Expression of enthusiasm for job + desire for interview + closing signature

Letter of Complaint (example)

Components of a Letter of Complaint

1. Date: Firstly, be sure to include the date that you are writing the letter. This can go in either the top right or top left corner of the page. In the example, the writer has also included the address of the person he is writing to.

2. Salutation: Address the letter appropriately. The salutation in the example is Dear Madam Hang

3. Explanation of Problem: Explain the problem that you have experienced. Be as detailed and thorough as you can, so that the reader will know exactly what the problem is.

4. Explanation of your Action: Explain how you have taken the steps to solve this problem, but have not been successful in doing so.

5. Request for Action: Ask the reader to fix or help you to fix the issue. Recommend ways in which they can do this.

6. Conclusion: Sign off with your name and signature.

* Remember to be polite throughout your letter.*

For Sale Advertising

There will probably come a time in our lives when we will want to sell one of our possessions. Often, the best way to sell something is through a website which specializes in these types of sales. Websites like Kijiji, eBay and Craigslist are great places to advertise the sale of your product. When advertising it is vital to include the following information: A) B) C) D)
Product Name

Product Name Picture: a current, clear, right-side-up image of the actual item not a pic you copied off the internet of a similar item Details: important quick details about the product Description: 4-5 sentences which describe the product

1998 Honda Civic

Picture

Date Listed Asking Price Address For Sale By Details Car Model Kilometers Body Type Colour

21-Oct-13 $1,800.00 169 Limestone Crescent, Toronto, ON M3J 3L7, Canada Jennifer Parson Honda Civic (1998) 250,000 Sedan Green

Description

For sale: 1998 Honda Civic sedan. Clean body but some rust on quarter panels. 250,000 km but still has years of life ahead. Perfect for a winter car or a daily driver. Fully loaded, automatic, A/C, very clean exterior, brand new all-season tires, and like-new winter tires. Asking $1800 OBO as is. Please call/text (647) 822-5153