Beruflich Dokumente
Kultur Dokumente
Understanding Behavior and Characteristics of difficult people. Describe the various component parts of customer complain and conflict Demonstrate handling difficult customer through skillful Techniques Tools for Dealing with complaints and difficult people Understand the cause and symptom of customer and services problems Demonstrate effective technique used in problems solving skills
Course objectives
understanding conflict# *anaging your anger& Dealing with criticism& 'ole negotiation and techniques& *anaging you own Type % behavior& *anaging the difficult behavior of your boss or colleague& Dealing with the aggressive personality& + effective steps to handling with difficult customer roblem solving
Course contents
1. Dealing with Difficult eople in the !orkplace "cope# $. The %brasive ersonality Characteristics of the abrasive personality& Consequences of the abrasive personality in the workplace 3. The Type A StressProne Personality 'ecogni(ing the Type % "tress rone& Consequences of Type % behavior in the workplace ). Coping with Difficult eople in the !orkplace %nger and conflict management&
Duration
$ days
Course Fee
USD !" /0-clude any ta-es1 The 2ee includes3 4unch# 'efreshments# Training *aterials and Certificate of articipation
Date* +!-+, -une )enue* .otel/0estaurant 1Phno2 Penh3 Ti2e* 4 a2- ! p2 5an#ua#e* 6h2er
2or more information# please feel free to contact us3 0ducational Development 5nstitute /0D51 %ddress3 678# "t.9:1# "angkat Chbar %mpov 1# ;han *eanchey# hnom enh Tel3 7$9 8:: 8:<= 71> <$+ 1$9= 71< 9$< $7<= 71> <$8 1$9=71$ $:7 :): 0mail3 director?edi.cambodia.org = info?edi.cambodia.org !ebsite3 www.edi.cambodia.org "0%T" %'0 45*5T0D. 40%"0 '0@5"T0' A,!B