Customer Induced Damage criteria for MB, VGA, NB_MB

Rev. 1.04

By Jack Huang
CSC T.C

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Mission Statement

A clear management statement of third party is longterm mission. Try to use words and diagram that will help directly the growth of third party, but be as concise as possible. Let third party easy to follow up for Customer Induced Damage criteria. This document will be used primarily in production by technicians and test and repair operators.

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1-1 PCB Trace Scratched

Figure 1.

Figure 2.

Figure 3.

Figure 4.
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1-2 PCB Trace Scratched

Figure 5.

Figure 6.

Damage

Comments
Less than 2 lines and PCB no broken inside

Repair
Accepted Rejected -

Exchange
Accepted

In-Warranty
Charge Charge

Out-Warranty
Charge Charge
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PCB Trace Scratched [Figure 1~6]

More than 3 lines or PCB broken inside More than 3 lines or PCB broken inside (If customer request)

CSC T.C

1-3 PCB Trace Scratched

Figure 7.

Figure 8.

Damage

Comments
Less than 2 lines and PAD no broken

Repair
Accepted Rejected -

Exchange
Accepted

In-Warranty
Charge Charge

Out-Warranty
Charge Charge
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PCB Trace Scratched [Figure 7~8]

More than 3 lines or PAD broken More than 3 lines or PAD broken (If customer request)

CSC T.C

2-1 PCB Broken

Figure 9.

Figure 10.

Damage
PCB Broken [Figure 9~10]

Comments
The broken part already destroy PCB

Repair

Exchange

In-Warranty

Out-Warranty

Rejected

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2-2 PCB Broken

Figure 11.

Figure 12.

Damage

Comments
Only a bit broken in the edge of PCB and will repair after informing Customer If the bottom side has circuit trace

Repair

Exchange

In-Warranty

Out-Warranty

PCB Broken [Figure 11~12] PCB Broken [Figure 12]

Accepted

Rejected

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CSC T.C

3-1 Damaged capacitors, resistors, inductors, small passive components, socket, etc.

Figure 13.

Figure 14.

Figure 15.

Figure 16.
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CSC T.C

3-2 Damaged capacitors, resistors, inductors, small passive components, socket, etc.

Figure 17.

Figure 18.

Figure 19.

Figure 20.
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CSC T.C

3-3 Damaged capacitors, resistors, inductors, small passive components, socket, etc.

Figure 21.

Figure 22.

Damage

Comments
If only few impacted broken components slightly and PCB is ok without any broken If its serious impacted or PCB broken more than 3 lines

Repair

Exchange

In-Warranty

Out-Warranty

Damaged Component [Figure 13~22]

Accepted

Charge

Charge

Rejected

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CSC T.C

3-4 Damaged capacitors, resistors, inductors, small passive components, socket, etc.

Figure 23.

Socket 478, 940, 939, 754, 604, 462, 423, 370, 8, 7, 5 etc. Comments
If only few damaged components slightly and PCB is ok without any broken

Damage
Damaged Component [Figure 23]

Repair

Exchange

In-Warranty

Out-Warranty

Accepted

Free

Charge

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CSC T.C

3-5 Damaged capacitors, resistors, inductors, small passive components, socket, etc.
LGA775 LGA775

Figure 24.

Figure 25.

Damage
Lost Protective Cover [Figure 24] Socket Pin Damaged [Figure 25]

Comments
The protective cover is removed by customer The pin inside socket is damaged by customer

Repair

Exchange

In-Warranty

Out-Warranty

Accept

Charge

Charge

Accept

Charge

Charge
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4-1 PCB & Component Oxidation

Figure 26.

Figure 27.

Figure 28.

Figure 29.
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4-2 PCB & Component Oxidation

Figure 30.

Figure 31.

Figure 32.

Figure 33.
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CSC T.C

4-3 PCB & Component Oxidation

Figure 34.

Figure 35.

Figure 36.

Figure 37.
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CSC T.C

4-4 PCB & Component Oxidation

Damage Comments
If the PCB is verified as users faulty. PCB Oxidation [Figure 26~32]
e.g. a. Customer repaired by themselves and use wrong way to clear to get the oxygenation. b. splash by water.

Repair

Exchange

In-Warranty

Out-Warranty

Rejected

If its verified as ASUSs faulty If only component oxidation and PCB is ok without any oxidation and verified as users faulty. If only component oxidation and PCB is ok without any oxidation and verified as ASUSs faulty.

Accepted

Free

Charge

Accepted

Charge

Charge

Component Oxidation [Figure 33~37]

Accepted

Free

Charge

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5-1 PCB Burned

Figure 38.

Figure 39.

Figure 40.

Figure 41.
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5-2 PCB Burned

Figure 42.

Figure 43.

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5-3 PCB Burned

Damage

Comments

Repair

Exchange

In-Warranty

Out-Warranty

If M/B PCB is burned. Non-CID PCB Burned [Figure 38~42] If the PCB is burned as users faulty.
e.g. a. Customer repaired by themselves. b. splash by water.

Accepted

Free

Charge

Accepted

Charge

Charge

PCB Burned [Figure 43]

If gold finger of the card is burned.

e.g. Customer wrong to plug in the video card.

Rejected

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6-1 Component Burned

Figure 44.

Figure 45.

Figure 46.

Figure 47.
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6-2 Component Burned

Figure 48.

Figure 49.

Damage
Component Burned [Figure 44~49]

Comments
For general If its very obvious as users faulty

Repair
Accepted Accepted

Exchange
-

In-Warranty
Free Charge

Out-Warranty
Charge Charge

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7-1 Missing Component

Figure 50.

Figure 51.

Figure 52.

Figure 53.
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7-2 Missing Component

Figure 54.

Figure 55.

Figure 56.

Figure 57.
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7-3 Missing Component

Figure 58.

Damage
Missing Component [Figure 50~57] Missing Component [Figure 58]

Comments
For general, if missing less than 3 components by user If the PCB or PAD is destroyed by user

Repair
Accepted

Exchange
-

In-Warranty
Charge

Out-Warranty
Charge

Rejected

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CSC T.C

8-1 Dirt

Figure 59.

Figure 60.

Damage

Comments
For general, if the board is dirt and doesn't influence function. We will clean it. If the board is dirt and it will influence function.

Repair
Accepted

Exchange
-

In-Warranty
-

Out-Warranty
-

Dirt [Figure 59~60]

Rejected

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CSC T.C

OUT-OF-WARRANTY & CID REPAIR SERVICE PROCESS FLOW

ASUS Authorized Service Side
ALSS
Visual Inspection

CUSTOMER

OOW/CID?
YES NO

Send evidence to Customer OOW/CID Charge Classification Customer Complaint Process

Agree?

Repair / Return

YES

NO

NO

OOW/CID?

YES

Inform Customer

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End

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